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CSA Complaints

Challenge the CSA at your peril!

I’ve been paying CSA for the last 10 years and do not have a problem with any of it however…..Challenge them at your peril!.

As soon as they make a mistake they act like they are God!.

My existing arrangements has been ended and I’ve now been contact by the Child Maintenance service despite the CSA providing a shcedule for me to pay up to next July.

The new service has contact the HRMC and used my last year Salary. I have informed them that I changed my job over 15 motnhs ago and no longer earn the amount they have been told by the HRMC. I’ve even told them that I can provide my payslips for 15 motnhs to prove this. Their repsonse is to advise that because my new salary (which is £7,000 less per anum) is “within 25% of the figure they have been given” they cannot alter it. I’ve been through the entire legislation with a fine tooth comb and found that if there is a material fact that is incorrect they MUST change it. they do not appear to use common sense or logic.

2 thoughts on “Challenge the CSA at your peril!

  1. Demand a mandatory reconsideration. Also put a complaint in to them via your MP regarding their refusal to use your actual salary. Warning, CMS is also refusing to reduce payments due when fathers have lost their jobs resulting in huge ‘fictitious’ arrears building up. When couples go through a divorce or separation, most peoples incomes reduce, while their expenses, two homes with all the associated bills etc, increase dramatically. So what changes have they made with the introduction of CMS, make fathers pay a unafordable amount of maintenance to their ex’s, based on their years salary before the breakup and to base it on Gross Pay instead of Net Pay. As this is the case, then the Tax and NI should be based on Gross, less Maintenance

  2. Hi email me with your email address and I will reply with contact details of someone from csa

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