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Can the CSA refuse my requests?

I contacted c.s.a about arrears owed to me because ive had several letters about how much arrears is due all with different amounts that dont add up with my figures.

So i requested a copies of my case and was told they cant do that and wont send me any info and even refused to see me at their office for a face to face meeting.

Can they do this A REFUSE TO SEND ME COPIES OF MY CASE and B REFUSE TO MEET ME?

Thank you for any help you can give me.

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