Can rulings be overturned if CSA admit mistake?

September 24, 2014

In April last year I requested a breakdown of how much I had left in arrears. There was some light at the end of the tunnel. The arrears were to be cleared by December 2013.

I was contacted by a worker at the Bolton Office and she sent me a breakdown of the monthly amount I needed to now pay The worker assured me that this was correct and that the account had been double checked by her manager. In fact she sent me a revised letter altering one months payment which I duly action’d.

On 27th August 2013 , I received a call from a rude worker at CSA Bolton informing me that there was arrears on my account and that I was required to pay £300 straight away. I explained that there were no arrears on my account at all and that I had requested a review in April 2013 and went on to explain the above.

Worker said to me ” that assessment was wrong” I informed him I was assured that it was right. Worker went on to say “Disregard that assessment the previous worker doesn’t work for us anymore. You now owe us arrears. I asked him to confirm that the CSA had made an error. He replied “Yes”.

I received a breakdown of the revised amount which has left me dumbstruck. I am struggling to pay my basic living costs as it is.

They want £250 a month extra for the next 4 months

Can I get this ruling overturned as they have admitted this mistake?