Arrogant guy from CSA said I needed to produce evidence of ex’s earnings
My ex-husband works as a car salesman and when I submitted my claim had just started a new job so I was assessed on his first month’s payslip (which wouldn’t include any bonuses) and came out as him earning £250 per week net! As everyone knows car salesman make their wages up through bonuses, I wasn’t happy with this and the CSA told me to wait a few months then ask for a reassessment.
I did this and had to fight them to actually reassess him but they did, it took a while for him to provide the two payslips and it has come out that he isn’t earning any more.
If this was the case as a salesman he would be sacked for not doing his job properly I know from friends and family members he is a good salesman so I rang the CSA and asked them to go to his payroll to get his wage as I believed all the bonuses weren’t on the payslip.
I spoke to a very arrogant man who basically said no and that I would have to produce evidence of this (not sure how I’d do this). He also told me that my ex has the same right to be beleived as I have and that he has produced a bona fide payslip and they have no doubts about it. Basically the CSA just wouldn’t listen to me, all I wanted is the to contact his payroll and then yes if that’s all he’s earning that’s the end of it.
Any help or advice would be appreciated as I’m now at the stage of having to appeal which I’m doubtful will get me anywhere.
As a footnote the man at the CSA even told me that I was saying something fraudulent was going on which is very far fetched. I said that I work in admin for the police and know things do go on like this – he then actually told me to investigate it myself then!!
Any help I’m at my wits end. My kids are losing out because of this they only see their dad one night a fortnight at his choice. I have to send clothing including pants and socks when they go and I never get any help with anything. I work full time and struggle every month. its so unfair I thought the CSA were set up to help people like me.
8 thoughts on “Arrogant guy from CSA said I needed to produce evidence of ex’s earnings”
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tjr39,
Depending where your ex works and if you know the name of the garage, you could try doing a Google search for any ad’s re vacant car sales positions. Results may state a flat rate of pay, plus Commission & Bonus details and may be enough, if you print it off and send it to the CSA, to push them into making further enquiries with the employer.
chall ~ afairercsaforall
Hi thanks for reply, I went on their website and it just says competitive salary plus excellent bonuses, I will print this off and send it in. thank you for the advice
while I sympathise with you in your plight, this is where I have a problem with the CSA and its criteria for determining the amount an NRP should pay.
Firstly, your partner is paying you what he has been told he should (based on the CSA calculations and his payslips)? However, you don’t feel that it is enough because you know he earns more, and because you believe this, you expect more money???
the % calculation is all wrong (for both parties) because it sets someone up for a fall each time… the PWC expects more and the NRP needs to keep money to allow him to survive!!!
I honestly think you should be thankful you are getting any money at all, some PWCs are fighting for the minumum payment!!! It seems to me that, for once, the CSA has dealt with a situation fairly… working with facts on paper!!!
Hi Sally, yes I would like more than the pittance I’m being given to support two children who through no fault of their own’s father walked out when they were tiny babies and never paid a penny. I pay for everything and make sure every penny I get goes towards them. Yes at least I am getting some money now but I know the NRP has a very high standard of living and turns up wearing designer clothing while I shop on ebay and charity shops for my two’s clothes.
If I truly believed he wasn’t earning much then I wouldn’t be trying to fight this and yes would be grateful for what I’m getting!!
I didn’t come on here to be judged just to ask for advice. I have heard the awful stories about men being unfairly assessed and struggling to live. The CSA is a shambles and should be disbanded and a new system put in place.
I’m sorry, I wasn’t judging you, but the majority of people who write on the website are angry because the CSA don’t do their job but I feel in your situation, they have (as I said, for once) worked with facts on paper. They really can’t do any more than that.
I think it is absolutely shocking that your ex is not giving your kids more money and sharing his wealth with them… but that is not the fault of the CSA. Some men just don’t want to admit their moral and financial responsibilities to their children and that’s the case with your ex… I don’t think their is anything you/CSA can do… unless you hire a private investigator?
Too often the CSA take the word of PWCs without any substantial evidence and the NRP ends up in poverty…. the point I was making was that the CSA seem to have taken into account the facts of this case and contacted his employer etc.
I truly hope you get it resolved to your satisfaction and that one day, the CSA is disbanded as it’s made all of our lives a misery!
Hi Sally, thanks for the reply. I know what you’re saying its ridiculous but the CSA haven’t actually contacted my ex’s employer. They asked him for the payslips which he took quite a while to send to them. All I’ve asked is they actually go to his payroll to confirm what his wages have been and they won’t do this, it would take a letter on their part.
I’m taking it to appeal which will no doubt get anywhere but at least I’ll have tried.
I know men who have been on the wrong end of the CSA and it’s awful, there’s definitely something wrong with the CSA that needs sorting out.
Hi hon – was looking for a bit of info on CSA and came across your post, and I completely sympathise with you. It is no fun bringing up kids by yourself with an ex who cannot understand why they should pay for THEIR own kid – and being the parent (male or female) who scrimps and scrapes to try to do right for the kids. My own personal opinion, I think the awards are very low to begin with! I believe a NRP with a take home of £300 per week only has to pay circa £35!!!! Big wow! Anyway, I had a similar situation where my ex’s company said that the overtime bonuses were ‘one offs’ and so he only had to pay support based on his flat rate, when I knew the overtime was as regular as a swiss watch! I asked the CSA to request his p60 – or look at the tax records – but they did the same – and told me to prove i!!. I lost my rag at that point and asked if they expected me to break into his house / rake through his personal documents and recover his p60???? 🙂 Good luck with it – sorry I don’t have any advise – just wanted to comment and wish you well.
Thank you Linda really appreciate it. I’m guessing this might be what’s happened with me because apparently he submitted a letter from his employer with his payslips but they wouldn’t tell me what it said. I’m going to try the appeal and see what happens.