Arrears letter from CSA – Had private agreement from day one

September 30, 2011

My ex wife and I split 17 years ago. Initially the CSA were contacted, but we decided to have a private agreement in place. So from day one I have always paid me ex every month on the dot.

Yesterday, completely out of the blue I receive a letter saying I owe £500 arrears. I phoned the CSA immediately and explained that I had a private agreement. They told me that the £500 was due to the fact that the ex had claimed benefits at the beginning and that I am now being sent the bill for it!! Surely that’s not right? I’ve paid every single month without fail the agreed amount.

No amount of arguing this point would get through to the woman from the CSA.

Why am I being sent this bill?


10 Responses to “Arrears letter from CSA – Had private agreement from day one”

  1. KMcQ80 on October 1st, 2011 9:03 am

    The CSA are playing the arrears game.
    You are not the first or will be the last to receive a demand for fictitious arrears.
    Do not phone them.
    Deal only by post.
    Keep a record of all letters received and your replies in date order.
    Dealing with the CSA by phone is a waste of time and money.
    One person says one thing another says the opposite.
    One person quotes one figure or law another quotes another.
    Like many on this forum.
    Challenge these arrears – most people simply pay for a quiet life.

  2. joanne shier on October 1st, 2011 9:12 am

    Also get the a copy of payments to your ex wife and send it off to them, do this recorded because they have a habit of losing letters. Can your ex wife back you up, or is she worried she will be done for fraud, because if she was in benefits and didn’t declare it puts her in a pickle. Like the above post, fight it as they will keep in, you pay the 500.00 might slam some more on you as you become an easy target. Once its all sorted make sure you have it in writing that the case is closed. Hope this helps.

  3. kath whitbread on October 1st, 2011 12:03 pm

    I am trying to help a friend with the same problem his daughter is now 32 – he paid the mortgage and helped out but as this was a private arrangement there is nothing in writing to prove this he is now after going to court having to pay thousends back is there anything we can do to stop this.

  4. Doodles42 on October 2nd, 2011 8:43 am

    Thanks for the advice. I’m most definitely challenging this. My ex wife is very happy to provide a letter. She’s phoned them as well to confirm that I’ve paid since day one. Luckily we get on well these days. Unfortunately we didn’t keep records of payments. I just paid her every month and she trusted me to do so.

    Thanks again

  5. Carolyn on October 3rd, 2011 12:11 pm

    Thank goodness that someone is going through what we are going through. We have also received a letter for arrears (admittedly too, my husband has a letter for non-payment for 9 months but that is another story). We sought legal advice over the arrears and have sent a recorded letter challenging the arrears. My husband paid every week for 10-12 years. She is denying payments (she is still on benefits). We have put this in the letter that we have written.

    CSA have now put an attachment of earnings on my husband’s salary which means very little money left each month to pay bills/rent etc.

    We have received countless letters, none of them make any sense, all sent in completely the wrong order and most of them have contradictory amounts on them.

    They really dont know their @rse from their elbow.

  6. John on October 3rd, 2011 6:08 pm

    Ask for evidence from them in writing. In your letter let them know that if the arrears are not genuine, you will report the matter to the police as fraud, and attempting to obtain money by deception.

  7. John on October 7th, 2011 9:17 am

    I have always had a direct agrrement with my ex of seven years. yesteray I recieved a letter from the CSA saying that to start paying them instead of her because she requested it! I said I didn’t have a problem with this but ciuldn’t understand why because I have always paid the correct amount and on time, never missed.

    They have said it is her right to request it without any explanantion!?!? Anyhow, they then said I had to pay £200 for October. I explained I paid my money for October to my ex on 3rd October. They said she telephoned them on 4th October and they have to start their claim from 5th October! I explained again that I had paid for October but they said there is nothing they can do and that I have to pay them from 5th october – again!

    Can they do this if I have already paid? I think this is a scam that single mums have worked out! What can I do?

    How can the CSA enforce this when I haven’t broken my agreement with her?

  8. kevin thomas on February 8th, 2012 7:49 pm

    08/02/2012 have today got home from a parents evening with ex wife and daughter. We get on OK and i have always paid without the need for the CSA. In the beginning they where involved in the assessment process then said they were more then happy for me to pay direct and that has always been the case.
    Years and years later i receive a letter saying that i owe them £190.78 payable in the next seven days – no explanation nothing. Just asking me to give a reason why i should object then advising me that i could face legal preceedings, baliffs and even imprisonment.
    I got one question what is going on, and what a letter to receive which lets face it could drive a chasim between me and my ex – not that it will but for some it could sour relationships completely.

  9. Jon Doody on February 9th, 2012 8:05 am

    Apologies, but forgot to follow this up. Spoke to two people from the CSA after I received the letter. The first one was one of the most obnoxious people I have ever spoken to iun my life. Didn’t listen to my side whatsoever, but I stuck to my guns and demanded to see paperwork proving that I owed this money. She then said she would have to refer my case to a specialist. I got a a call 2 days later from the specialist who was absolutely wonderful! Listened to me side of the story and agreed that if it was the case that I had this agreement, then all she needed to do was send my ex a letter asking her to confirm the arrangement. My ex duly sent the confirmation back. THe CSA have no confirmed the matter is now closed and no money is owed.
    I implore you that if you are in the same postition, demand proof of debt. Just goes to prove they are trying it on. B*******s

  10. Rosalie Burr on March 1st, 2017 3:41 pm

    my daughter’s has had a private arrangement with her ex partner regarding support benefit fot there two small children. but he’s earning a substantial wage and the amount he’s giving her seems a bit unfair. .she contacted the csa.much to his disapproval. .. he has now stopped all payments towards the children can be do this.. csa hasn’t sorted it out yet & it’s leaving her without money ? thankyou

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