Why won’t the CSA explain?

December 17, 2014

My partner have been paying CSA since 2008 before then we were paying his ex directly. the have a deductions of earnings set up.

In Nov 2012 we received a letter saying we had over paid by £2982.49 and his payment where to be reduced then less than a week later another letter arrived saying that they made a mistake and we had only overpaid by £53.90 no explanation on where they got these figures from.

Then in DEC Csa took double payment saying we had missed a payment we called them and proved that we hadn’t missed any payment. They reviewed our case again and said our payment had been reduced. then i had a call from CSA saying that we are in arrears of £42.000.00 from the gap between 1999 to 2008.

They wont explain them selves. We are at our wits end.