“What we say goes”

So it starts 4 years ago, my ex forced me out of my house, full of my furniture and my plates etc. she does everything in her power to force me out ( a later admission to my mother).

I move out having to sleep on friends sofas for almost a year while trying to build up enough money to pay for a place, (even a room in a shared house)

despite this i maintained £130 – £150 payments every month and even more when extra was needed.

“.5 years later, when i finally have my own place having my daughter 3 nights a week every weeke without fail i meet someone and we get engaged, my work commitments change and i have to move down south, but i maintain visitation of my daughter (stayin with my sister) seeing her every 2 weeks.

suddenly out of knowhere CSA Hell starts. firstly:

i received the letter before christmas, fill in the form and send it back.

Suddenly i receive a letter saying the are going to fine me £1000 and take me to court if i don’t call them by the 15th Jan 2013. So i do.

I speak to 4 people before actually being put through to someone who can do something and when i do i get put thorugh to someone who seems to be very helpful but guess what, misinformation all the way!!

I send off payslips, a letter from my employer explaining how my payslips work and supporting information about my costs of seeing my daughter that need to be taken into account, and a complaint relating to the lies my ex has told them about seeing my daughter.

All i received was pretty much “we dont believe you about the lies, prove it otherwise tough sh*t”

So i firstly sent in a DPA letter requesting all files and data relating to myself.

Secondly i called asking them to put the information on file that this call (the one i was on )is to be included in the subject access data request.

I then speak to a rather rude unhelpful girl who does nothing but accuse me of avoiding things, when i break down her arguement and force feed it back to her with facts, she shouts “do you want help or not”

Next thing you know im talking to a manager. The manager advised me that I have been misinformed from the beginning. where there is shared care for a child, a diary must be kept of when you see your child.

So i wrote a letter back 2 days ago giving them EVERY SINGLE NIGHT i have had my daughter and then told them to calculate based on CORRECT information.

I am told i can either have deduction of earnings or direct debit.

I wrote to them providing them with their own leaflet details where it says i can pay into their own bank account (held with HSBC) and pay that way. I am not being forced into a position where “they” control the payments.

So far my daughter has lost out on 2 months payments and will be alot more by the time the CSA get it wrong afew times first.

The problem i have is this.

My outgoings to be the sole earner (my other half has illness so cant work hours long enough to contribute enough to make a difference)

The CSA will not take into account that i have to support this house including my fiancees daughter on my sole wage, yet after deduction of travel, and bills, and with the amount i “was” paying im already in deficit, anymore money will cripple this house.

Im at an mnpass, Im an experiences FCA complaint handler so can hold my own once i have facts, but this is starting to be out of my league. ive baffled them with law, fact and legislation but they come back with the “tough what we says goes attitude”

HELP!!!