Unprofessional organisation
My ex has taken me to csa for regular payments. That’s ok, but what a cock up the csa have made of it all, they have taken it upon themselves to take an amount of money from my company before it even gets in my account. My ex has spoken to them numerous times, as have I, to say that we would like the money to be direct pay and we will sort out any arrears ourselves. We have had at last 2 letters each, saying completely different things and quoting completely different amounts of money, but also agreeing to direct pay. Well, guess what. The money was taken from my company by the csa before it got to my account and it is now lost. They are saying they have not received it. Well, tough luck, because I can’t pay it again. My ex wants her money obviously, nobody knows where it is. When I first started making my phone calls to them, I spoke to different people who promised me that this will happen, then that will happen. Well, nothing did happen, except I was told that the 2 people I talked to were t authorised to tell me what they could do, so what the hell were they doing answering the phone in the first place. This company is a complete utter joke, and so are the people who work there. What’s more, in the space of one week making calls I have been left on hold for 2.30 hrs per call, what sort of organisation is this