Do the CSA’s own resolutions mean nothing?

January 24, 2015

Don’t know where to start really ! I’ve been battling the CSA for 7/8 years now over arrears that have always been wrong. At one stage they were chasing me for £34,000.

Last year my wife and I went to the resolution team and we finally got and admission from the CSA that they had got the arrears wrong. They issued me with a letter of apology and gave me £50 compensation.

We then agreed the arrears of just under £5000 and they said that they would be intouch to sort out a monthly payment plan. We heard nothing from them for months, when we did hear back from them it was the enforcement team chasing me for £13,000?????

We said to them that we had agreed the arrears with the resolution team but the enforcement team were not interested and everything we said fell on deaf ears. So now I’m back to square one the same place I was 8 years ago. Not sure what to do now as I’m banging my head against the same brick wall I was 8 years ago!!