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CSA Complaints

CSA will do anything one party says, its never been about the children!

I have been to court twice over residency of my daughter. The first time i was given 4 days notice and was brought to court under a false claim to push the residency through. I represented myself, had no time to get solicitor and got the court adjourned under false forced hearing. The 2nd appearance I represented myself again as I had a lot of factual evidence this woman was abusing my daughter in a way she would not want to see her father. I lost the hearing but got an order that states I see my daughter every weekend from Friday after school until 13;00hrs on the Saturday for week 1 and week 2 I have her from the Friday until the Sunday and return her at 18;00hrs. I also have her for half the school holidays. The court said there was no financial issues ” as both parties pay accordingly” However court said I have to pick up and return daughter and meet the cost in doing so. At this point my ex had moved in with a man 35 miles away from where i live, thats 140 miles per week.

Within 10 weeks of the court hearing I receive a letter from the CSA demanding money. After negotiating with ex partner we agreed on a sum of £100 pcm, I would continue to buy cloths etc for daughter and also continue to meet the cost of ferrying daughter backwards and forwards, cost around £140 a month. It was also agreed we could revise this if I was in a position to do so, I work as a support worker, Im not on a great wage, below national average. It was also at this time I am told by my daughter that her mother is pregnant.

This arrangement went well until late this July when I asked her if I could give her a little less over the summer school holidays to help out and give a little extra to do things with daughter. She refused and with in one week i had another letter from the CSA.

CSA first letter 29 July 2016 stated an amount that they had come to needed to be paid to my ex, they even told me when i phoned that my ex didn’t want to except direct payment and wanted them to collect so that they could charge the extra 20%. Then had another letter saying that my ex wanted in back dated as the agreement ran out in Feburary which it did not and if it did why didn’t her or they contact me then ? Since then I have had various letters / phone calls from CSA with various amounts I should be paying., One person told that the ex can not back claim, then Im told she can. CSA never phone back when promised. On one occasion I told them they could not call me on a certain day due to going to a funeral, they did. CSA claim they represent the child but appear only go on information provided by the person making the claim which is who they really represent.

Recently they have come up with another some which I have informed them that i will pay which i did this month directly to ex. My ex as usual excepted as she does every month but has informed the CSA she wants a over the amount adding it up to the same figure i would have to pay as if I had to pay through CSA. CSA are going along with this. Call I had 2 days ago from CSA I had to tell the representative to stop raising his voice at me. I told this person they can take me to court as I have been compliant throughout, I have never missed a payment. I was told i would not be taken to court and the CSA will take the money directly from my wages, my bank and charge me for it. I ask for the team leader Colin Armstrong to call me back which he has not done as yet, Since then I have now written a letter to CSA (recorded mail) asking for al correspondence in writing,

In the last v2 weeks my ex has got married, her and her partner have bought a new bigger house, and she points out that she her new child and partner have a different name to her. CSA’s onlu objective is to go along with the ex partner to make it harder or impossible for me have contact with daughter, court order stating I have mu daughter every week end is not what she wanted. CSA are happy to support her as it more money in their pockets, this is not exceptable and certainly not in the best interest in the child

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