CSA staff are doing their best
If the csa is that bad then why does it exist? and continues to do so?
I have a family member who works for them and until you actually know what they have to work with and the pressures they are under no-one can comment.
Yes, they do make mistakes, BUT children do not support themselves and that is what its all about, money! Don’t bullshit over access as they have NO jurisdiction over that and cant get involved, and maintenance is not to see your child its to help with the cost of bringing them up.
Each caseworker has an estimated 300 cases each to deal with and the crappiest computer system going, so until you know some facts shut up. The ironic thing is CSAhell.com are actually posting there pictures on facebook, do you not realize that they have access to database about you and could quite easily return the favour but they are not that pathetic?
32 thoughts on “CSA staff are doing their best”
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well then can you tell your family member to make my assessment as I am going to starve to death waiting for the to do their job since the 1st December..
Oh 12 weeks you say.. oh no?! no.. you are a law unto yourself arnt you, you unfit for purpose twats at the CSA.
Luckily you are talking to thousands and thousands of people who HATE the CSA from their horrid, insensitive feckless, thick staff ..
I KNOW the CSA, and I can tell you, clearly YOU dont know what the PWC have to put up with everyday..
so please hurry up, I have £2 for the rest of month, a starving baby and rent to pay all thanks to the child SUPPORT agency..
well done to the CSA.. what a fucking joke..
Gemma actually its the NRP who is at fault mainly as if that parent doesnt pay then there is no money to give you, Im not saying the CSA are faultless, as they are useless but I certainly dont support putting csa workers photos/information on websites its the legislation that needs to be changed, so maybe put Maria Miller’s info/photos on as she is the Minister that oversees the CSA.
I’m a NRP as the CSA so insensitively pigeon-holes me.
I pay my dues before the date is due by cheque so I have a receipt.
Guess what?
I am threaten with legal action for arrears!
So I write to the CSA asking for an explanation and enclose copies of previous years’ CSA computer generated letters showing I have no errors.
I demand at least an acknowledgement of receipt of my letter.
This was the second time in three years.
My letter was sent six months ago.
Guess what?
Nothing from the CSA,not even the decency or professionalism to acknowledge receipt of my letter.
Maybe the CSA’s computer system is crap (most government departments’ are and have been over priced) but is that the NRP’s fault?
Maybe they are overworked,is that my fault?
Far be it from me to attempt to tell how British public sector workers should do their job but pursuing NRPs who pay on time to me appears to be a waste of resources.
But as I say I would dream to tell the CSA how to do their ‘job’.
Hope they enjoy their above average sick leave and secure pensions.
It’s the least they can do as I, like many others, are and will be paying for it.
Doing their best to impoverise people. Doing their best to alienate children from parents. Doing their best to hit performance targets by picking on those all ready paying for bonuses. Doing their best to botch even the most simple case up!
Yeah right! Doing their best!
Raffire999,
How much was the ‘family member’ who works for the CSA paid in bonuses for 2010?
Have you actually dealt with the CSA??? They may well be under pressure, but surely when I HAND THEM ALL THE INFO THEY NEED, they should be able to do something about it? Surely when I get a letter to tell me payments will start on X and they don’t, they should be aware of that? Don’t get me wrong, the people I’ve spoken to seem just as frustrated about the situation as me, and have been absolutely lovely. But that doesn’t actually help my kids get the financial support they’re entitled to now does it my self riteous friend? Yes they still exist, but there are a ton of people they aren’t actually helping, just sending round the twist either waiting or money, or being chased or money they’ve already paid, or aren’t due to pay, rather than focusing on the people who refuse to pay at all, or try to get ‘revenge’ on ex’s by claiming while getting the money in their hand from their ex’s.
In short, the CSA are a joke, it needs to be overhauled and btw, the new systems just as shit as the old one so they’ve still not fixed it!!!
Quote; Raffire999 ~
1) “If the csa is that bad then why does it exist? and continues to do so?”
2) “Yes, they do make mistakes, BUT children do not support themselves and that is what its all about, money! ”
_________________________________________________
Replies;
1) The agency has been branded a turkey, unfit for purpose and owes NO legal duty of care to its clients. Why do YOU think it continues?
2) Who do YOU think “support children” when the agency make mistakes?
Most of the parents whether NRP or PWC that participate on sites such as this, have cases on “crappiest computer system going” and have first hand experience of agency mistakes / maladministration – YOU are deluded, ALL “can comment”!
chall ~ afairercsaforall
Chall. CSA exists to keep themselves in jobs with ‘gold plated’ pensions and bonuses. It exists to replenish tax credits that are handed out ‘freely’ to all unsundry and 50% of child tax credit recipients don’t pay any tax.
In other words if you are working and you an NRP you are paying tax twice. Once by PAYE or as self employed, and secondly by maintenance.
Can anyone name another country where tax credits are paid?
The UK ‘Treasure island’. No wonder 3 million immigrants jumped on board last year, but don’t worry myself and others will work hard and pay our taxes so that our great politicians can tell us all what a grat multi-cultural society we are.
Maladministration – deluded. Living in a democratic society-deluded!
@Raffire999
The principal behind the CSA is/was an honourable one, however since it’s inception in 1993 it has failed to deliver.
1. They make up “arrears” to bully & intimidate already paying NRP’s with, as they are any easy target to boost their “bonus” culture wages!
2. They fail to chase the “non-payers” as it costs them too much, and means they actually have to do something!!
3. NRP’s that do pay are treated like Criminals, and have almost every avenue of recourse closed to them! Prisoners currently would appear to have more rights than NRP’s…
4. The CSA still exist as although the Government acknowledge that it is “UNFIT FOR PURPOSE” they are making money on it!! That is why it hasn’t been shut down!
5…through to 1000’s (most likely..) There are loads of instances of the CSA breaking every Procedure, Law, Legislation & Human Rights that there simply isn’t enough time to go in to. They act like they are above the Law, and unfortunately it would appear to be almost impossible to fight them……….
I say almost impossible….as at some point, someone will find the crack in their shield, and split them apart. Hopefully that will be sooner rather than later.
The CSA are responsible for CHILD ABUSE, by putting NRP’s into poverty, they are responsible for the SUICIDES that have occured as a result of their harrassment and bullying. The CSA need to be stopped.
A fairer system needs to be in place so that the Child(ren) is/are provided for, not just financially, but emotionally too. PWC’s are rewarded financially under the current system for restricting access – how is this in any way in the Child(ren)s best interests!! A child has a right to the love and affection of both parents – even if those parent don’t see eye to eye. Any parent that uses their child(ren) against the other parent isn’t fit to be a parent!
I could go on, but I don’t wish for my blood pressure to be raised any more than it is…….as the idiocy & sheer incompetence of the CSA makes my blood boil!
John,
Thanks for your reply. I am familiar with the CSA.
I was after the OP take on matters, seeing as they expect us all to feel sorry for agency staff as we have NO experience of what they have to deal with – The fact the rest of us have to deal with same as clients, has failed to be acknowledged.
chall
Chall.
I have 11 years worth of papers at home from this incompetent lot. I have lost count the number of times they have botched my case(s) up. I have tried everyone and everything with a very strong case for maladministration supported by my M.P. to the ombudsmans office.
Guess what? it was all swept under the carpet. Not one will take responsibility.
I have written again to Duncan Smith at DWP, and will keep writing until this ‘shambles’ is closed down!
Couldn’t have put it better than CSA Nightmare, the whole thing is an absolute shambles, something needs to be done to fix it, otherwise there is no point. Genuine people go to the CSA because the NRP is refusing to pay maintenance, people such as myself do this because they need someone to step in and make the NRP stand up to their responsibilities and support their children, but the fact is, unless the NRP agrees to pay (in which case why do the CSA even need to be involved, really???) the CSA do sod all about it, it takes them so long to track NRP’s down, by the time they do they’ve moved to another job, not only that, but even when my ex was claiming benefit’s it still took them 6 months to ‘track it down’ only for him to contest the £5 per week, and come off benefits, yes, because he’s working cash in hand LIKE I HAVE TOLD YOU A MILLION TIMES OVER THE PAST 4 YEARS YOU IDIOTS they have been given the place, time, type of work, NI number, bank details, pay details, yet still their hands are tied, if I hear that one more time I might jump on a train to their office and do their bloody job for them!!!!
They didn’t have to track me down, I wanted to contribute towards mty children. However, having been involved with this lot for 11 years. I wonder why?
This is the most shambolic, excuse of an agency who state that they are in business to lift children out of poverty. WAKE UP!
They don’t get money to the NRP, They botch cases up repeatedly. They criminalise taxpayers over money that they have all ready paid into the benefits system via tax. So! Why ae they asking for more money?They persistently target those who do pay, whilst £3.5 billion is uncollected and at least £1.5 billion will never be collected. Thus, discriminating against those who have paid!
A Disfunctional, quango, with severe administration problems that is costing the taxpayer billions…………and this the best that they can do! A complete and utter shambles!
You are so full of it! Every parent with care should be given money based on the cost of bringing up a child not a percentage of the fathers earnings that he has worked for! The CSA is an organisation made by evil bitter women for evil bitter women! And by the way I AM A WOMAN myself! Its a joke. They make mistakes all the time with everyone, I cant believe people’s money is put in the hands of these retards! The only people who like it are scavvy women who can’t get off their fat arse and earn their own crust! Im fed up of these witches with a sense of entitlement thinking they deserve a piece of everything their ex has just because they made the mistake of ever getting involved with you! CSA is the worst thing Ive heard of. Im all for Fathers paying for their children and agree they’re a waster if they don’t but dont the Mother of the children have to chip in a penny of their cash like? It takes two to make a child, i cant see why the man’s wage gets raped and the child is mostly brought up on his earnings alone. The mothers should pay half of the child costs! And also they should not get a percentage of the mans wage. They should get half the costs of bringing up a child monthly and chip in half themselves! And if they cant they should stop thinking the world owes them something and get off their lazy fat arses!
Alex – if that is the case my ex owes me thousands 😉 hahahaha
csa staff doing there best what bullshit is this
if they get shot that would be better for all
if they acted within the law that would be better
if they exercised our rights that would be better
if they provied evdence that would be better
if they dident lie that would be better
if they didentbully that would be better
if they wer fair that would be better
if you get raped by the csa the only people you can compliain to are the rapists themselves
csa staff are nothing more then over paid monkeys with speical needs who realy need to be put down
fact is all staff are liar`s, all case workers “doctor” their records so they can say they spoke to you or tried to speak to you when you know they did not, they love sending the usual we are looking into it and we have 12 weeks “letter” whilst dipping there chocolate digestive into our funded coffee and turning the pages of the latest “take a break ” magazine ….
if i worked for this shambles i would leave as would find it impossible to sleep at night or look in the mirror but i guess some people are just hard faced bastards or gay or lesbo`s so dont give a fuk about child welfare….
they have 1 goal which is to fuk up even the most simple of things ( i have letters dated nov 2011) wow they can see into the future and letters named to the wrong person !! when i comment on this i am told dont worry its a typo error and when i question you cant even get the date or my name right, i am told i am being personal and they are ending the call !!!…. thats is there aim to wind you up and end the call asap
yeah sure everyone makes mistakes and errors but this lot are a total joke and whats worse is they know it ,but know they can get away with it
there favorite words.. i`m sorry i understand and i dont know what more i can do is a load of bollocks…
this is not a csa for children its a cash cow for the goverment , the fact we have millions of single parents and teenage mothers creaming every benefit going and they do fuk all about that (in fact encouring them with grants etc) yet do nothing to help fathers who are willing to pay but only want a fair means tested system is clearly too much to ask for
Don’t you just love whingers like the person who posted the ‘csa are doing their best’ message. That is just typical of the kind of twat who works for the csa – turning up on a forum posting messages to wind people up even more, people who come on here to discuss their problems with like minded folk who have too suffered at the hands of the cheats and scroungers association….why on earth would you want to come on here and cause an argument with the vast majority of forum users?…go and look at a website that has content you are interested in and agree with. This is the only place we can come and escape the csa’s bullying by sharing what pain they put us through, so what’s the point in you popping up trying to stick the knife in? what sort of a twat does that eh? fancy coming on here whinging on behalf of csa workers about what a heavy workload the staff have and what pressure they are under….as if we are all going to say ‘oh yes sorry – you’re quite right – poor csa workers…here, have £10 grand I don’t owe you if it makes your life easier’. I used to work for a local authority housing department and when the government gave us £118 million to get the council houses refurbished, there were approx 35, 000 people to consult with and inform and deliver services to and you know how many staff there were in the stock maintenance team, the only team who dealt with the refurbs? 8 plus our gaffer. That’s 4375 customers per member of staff. And you know what? Of all the customers I ever dealt with, I did not respond to a single issue with a statement about how over worked, under pressure and how busy I was all day every day. If I ever got anything wrong I held my hands up and apologised to my customers and tried to find a way of how to do it better next time. I never once blamed our old wind up computer system, or said it was the customer’s own fault when stuff went wrong for having the work done in the first place….I certainly never went on any forum set up by disgruntled tenants so they could post their complaints about the decent homes programme, and tried to defend it’s purpose by telling tenants to ‘shut up and get their facts right!’. You ought to go work for the csa with an attitude like that love, a nonsense nobber like you would fit in perfectly I am sure.
You people need to sit and have a good think about who is really to blame. It’s certainly not the staff members, who are only doing their job. They don’t make up the rules and laws! Do you really think someone would want to sit chasing you up just to get abused and insulted over the phone? A lot of you seem to forget that the CSA don’t keep your money. And it is certainly NOT their fault that people commit suicide and to even insinuate that they cause child abuse is the most stupid, absurd thing I’ve ever heard.
I know that all this comment will get is silly, abusive responses like those above, and for that reason I probably won’t be back on this forum, as I’ve read enough and think it’s sick how you refer to staff. However, I just wanted to make my view known
as people like you infuriate me. It’s not the staff who are idiots….I wonder who it
could be?
So stereotyping every CSA worker as evil, hard-faced, “gay” (the completely irrelevant displays of homophobia on this site are astounding btw) etc makes you lot look like the better people, right? I am a PWC and I’m not exactly their biggest fans but some people on here disgust me and I don’t think I’ll be using this site for advice after all. No wonder no one wants to help you if this is how you talk to people.
Jenny, Linz… how come you two both posted within minutes of each other and you both have the same IP address?
Same person perhaps? Work in the same office perhaps? Hmmm…
Not one member of the CSA staff are legally trained, every last one of them have no need to be, as evry last one of them operate above the law. if any of them were trained in anything other than cohersion/bullying and torture techneques there would be alot more justice in the world. if everyone was to morally obliged to adhere to the law and not to attempt to operate above it.
If any member of the CSA staff had any idea of the pain suffering and missery that they cause a natural entity which alone deny’s a person a portion of his human rights.
Article 3: Prohibition of torture. weather that torture be the mental anguish that forced upon an abscent parent.
Your rights – Article 6: Right to a Fair Trial and hearing, that cant be a kangeroo courts that yourselves within the CSA staff operate within.
More often than not being the result and denial of possibly the main human, god given right that any natural enterty can have under Article 2 of the human rights ACT: the Right to life, that you cost so many fathers, the lifes that you take away from the children of absent fathers families when you plunge them into poverty.
But you dont only coherse and bully the abscent father you handle personal information about individuals, you have a number of legal obligations to protect that information under the Data Protection Act 1998, so when you ask an employer to divulge this information again, you break the law, you force an employer to hand over monies that belong to a beeing. Again another breach of an enterties god given rights, Article 8-the right to respect for private and family life, home and correspondence, again its denied.
I understand that when A + B have sex the outcome of the consent of sex is possibly the creation of a life, If one consents to sex, that doesnt mean that one consented to the use of his seman in the creation of a life. E.g if i enter the road filled with moving traffic i run the risk of being hit injured etc, by a vehicle, Because i entered the road doesnt mean i consented to the injuries i sustain or the life that was lost.
CSA staff doing their best!!!!!!
doing their best to wreck innocent people’s lives more like!!!
CSA staff from my current experience do not have a clue how the system works! my case has been on going for 15 weeks I still have not had 1 payment my ex partner is now in arrears by £458. We have done everything asked of us but still nothing! 1 and only 1 person out of the possible 10-15 staff I have spoken to gave a positive repsonse and way to resolve my issues this I was later told was incorrect information and that they were dealing with my case correctly!!!! Still i have not had a payment. The government should scrap the CSA and it should be manditory for all employers to have forms at point of employment and anyone who has a child at a seperate address should automatically have a deduction of earnings direct to the governement and payments should be automatically made. Are we able to dodge our council tax? No the government are red hot on this and supporting your children should be dealt with in the same way!
I just hope your relative is not one of the incompetant, jumped up tools I have spoken to! If so they won’t get very far in life…
Linz/Jenny staff I am not a father I am a mother who is not out to ‘get my ex partner’ but to make our contact minimal and arguments about payments to a minimum, The staff at the CSA have only made this worse! You make it sound like it is a charity, all the staff get paid how do you think this is? It is money wasted something our government seems to do well… I class CSA staff the same as I class Job centre staff judgemental and opinionated, rude and arrogant people. I once had to use the government to care for my disabled son until he started school, I had and now have a better job than any of these job centre and CSA staff yet I am made to feel like a beggar and scum by their discusting attitudes! I think they need a reality check and yes I would abuse them by calling them ‘gay’ etc as others have however they certainly are something!!!
Can you ask your family member why the csa forged a DNA test result to get money from me for a child they know isn’t mine? Obviously this family member will deny knowledge of any such thing going on but I have STRONG evidence that they done it to me so they’ve obviously done it to other unsuspecting men who are now paying for a child that isn’t theirs
I find it very hard to sympathize with anyone who says the case are doing their best. I have seen both sides of the fence my friends husband was an nrp in the armed forces who was made to pay such an obscene amount of money he could not support my friend or their child. It took them s year to sort the situation out but the csa still took the excessive payments till their appeal was upheld. They ended up in severe debt over the situation. On the other hand there are cases like mine where it has taken 14 years ,numerous complaints and my mp to get any kind of enforcement . I have had the run around phone calls not returned constantly. On several occasions i was told there was nothing they could do as they can’t get a current employer for a job jumping contractor even though he has lived in and latex a mortgage on the same address for longer than my son has been born. All it had made me realise is that they torture and harass willing nrps to make up for the shortfall of those who won’t pay to make the arrears recovery at the end if the year look good.
My wife of 17 years had numerous affairs throughout our marriage and finally left the matrimonial home 12 months ago. I got sole custody of our two children aged 16 and 12.
I have still managed to hold down a full time job (self employed gardener), ok I married late, I am three years away from state pension age and my ex wife is 37. Since she moved in with her latest fling, she has never contributed a single penny towards our childrens upkeep.
I have now received a letter from her solicitor demanding knowledge of my earnings (which aint much, believe me!) and if I dont divulge this, she will be contacting the CSA for maintenance payments.
Erm…. HELLO??? I am the one with the children, not HER!!!!!!
the csa are daylight robbers!!!!!!!! they take incredible amounts and expect people to live off fresh air!! my partner split with his ex 14yrs ago, and has always provided for his daughter, now they are saying he owes £1600 for her, hes not desputing the fact of paying for his daughter but really, how do they expect people to live. they are meant to take 15% for 1 child, but yet hes paying £95 a week, to my calculations 15% of his wage should be £49 a week, so thanx alot csa my son who he is raising goes short because your robbing him of £45 a week, HANG YOUR HEADS IN SHAME!!!!!!
p.s thats not including what they are taking for arrears!!!
Hitlers henchmen were only doing their job!??
What is this database held by the CSA which is referred to in one of the comments.
The CSA set up in 1990’s can now be seen to be the start of the big brother state? In which other wal of life is the state allowed to find out all about you legally or illegally and to use that information to deprive you of your rights – these actions were approved by your MP’s. We now see the start of it with HMRC threatening small businesses with investigation even when there are no grounds.
When the state needs money – watch out
Pressure….We are not numbers on a computer screen we are human beings trying to survive in this greedy, selfish. materialistic world! Staff at the CSA don’t know pressure but i bet they would if you got a £10000 bill through the door from CSA when you are struggling to find the £150 a month for your council tax…and only have £40 a week to spend on feeding a family of four…yeah right they must be under so much pressure…it took them 12 years to dream up that figure and its for our own daughter…who is now 15…my husband wasn’t there for the first 3 years and anyone who knows the benefit system knows that CSA DID NOT PAY OUT £10000 for the first three years of my daughters life! We reconciled and they apparently closed the case until we got married in 2009 and then decided they were going to give us a bill for £10000…when we asked for my husband to pay the money direct to me..we didn’t separate because he wanted nothing to do with me or my daughter it was a mutual agreement over family conflicts…then when we sort that out and get back together as a family unit and eventually after 12 years get married they then slap us with a £10000 bill…we don’t even have any savings as we’ve never been able to save..never had enough spare to put away! Where the hell are we suppose to get £10000 from? Oh they sorted that out to just made an attachment to earnings order…what a joke…especially when you consider the fact that my husband has also been supporting my son who is from a previous relationship whose father they have never tracked down and never will now my son’s 20….CSA are only interested up until the child is 16 yrs old and then they can send the Bailiffs in…because they need to make sure they get their money by the time the child’s 19…..so my son’s father has got away with it and looks like their going to get us to foot the bill…..Fair? Just? in support of my children as their title states CHILD SUPPORT agency? I don’t think so….and yes i think that my situation does give me the RIGHT to comment tell your friend their in the wrong job if they don’t like it when those numbers on the screen become real people with real life situations and their pressures are a hell of alot bigger than your friends…..Your friend can walk away from those pressures at the end of the day us real people in our real lives CAN’T!!! so forgive me if i do not feel sorry for your friend and their work pressure!!!!!
the csa are not supposed to be on anyone’s side they are supposed to be independant from either parent’s side. If the mother wants the father to take equal responsibility then why does she not allow for equal care of the children?
Let the children stay with the father for one week and with you the next and so on? This way the kids have both parents who are both looking after the children equally and financally, this will give the mother’s a chance to get out and work and support themselves more instead of relying on an ex-husband who has no responsibility to support, why should your ex-husband support you? You are responsible for youself so don’t be lazy, you give hard working women a bad name.
the csa is suppose to help out with maintenance when the parents can’t work out the problem’s themselves, i guess this is mainly because both parents can’t see passed themselves and sort out the kids first before them. I swear i’m sick of hearing how hard up you idiots are and always use your kids as weapons to get your way when you can’t even sort out the problem yourself (if you even bothered trying to begin with, what good parents you both are)
Yeah the csa is a pile of shit but so are the bullshitters who can’t even sort their own mess out (pwc and nrp alike), go fuck yourselves because you both shouldn’t have kids if you’re not capable of looking after them