CSA rejecting our claim – help!

January 7, 2022

Not sure if you can advise, we are at our wits end with the CSA. Grandaughter’s father stopped contact back in July and has not paid for her since. The CSA are going around in circles telling us that as he was not working for 1 week in August (he has been ever since) they are rejecting our claim. They can see he is working and have also confirmed to us that they can see this. We also know where he works. The CSA now want to raise yet another change in circumstances (4th one so far) which will take even longer for them to tell the same thing again. Any advice would be appreciated. Even getting through to someone is a minor miracle and if they don’t cut you off, that’s a bonus!