Csa incompetence the right hand doesn’t know what the left hand is doing.Soooo frustrated and angry!!!

Hi there me and my partner split up Sept 2007 and he sees his son twice a week. We agreed a mutual agreement of £80  a month from June 2008. I wsn’t happy with this knew, he was entitled to more but did not do anything anout it as did not want to cause confrontation. And because the father keeps getting out loans with provident and debt prolems he said cannot afford anymore. So each time I went to the CSA to set up a claim i was cancelling it just as quick as I was setting it up due to this.

I returned to work after having my son part-time whilst my new partner worked full time and went with a private registered childminder paying out the £271 myself and just getting his £20  a week. I was getting working tax credits help to help towards the cost of childcare but this stopped when the review came round (where the inland revenue takes both of your earnings for that year into account.) anyway both of our waes was taken into account and the £70  a week stopped from June 2008. So struggling to meet paying towards chilcare and paying a £394  a month for loans  and £20  a week off the father so thought was enough was enough. I am going to see what my son was entitled to as heard from others I can receive more. So 18th dec 2008 set up the claim with CSA. They decided the father was to pay £30.86  a week plus arrears  £12.86 making it £147.52  a month up to jan 2010. He appealed about the arrears and I have to go to a tribunal 3.6.09 in Brighton about it.

The thing is I have received one payment only since I set up the claim 18th dec 2008 on the 23rd march of £167.18 and asof today not received the fathers March’s in April.Aprils in May yet and by the time I go to court will be due the Mays one. (10-15 days apparently it reached the CSA after the father gets paid then I get it so a month later.)

I have phoned the CSA numerous times saying where is my money as the father reckons he has paid the CSA. CSA said not received any payments so ring again saying the father said he has paid you they say they are contacting his payroll still hear nothing a aweek later..I receive a letter from susan yates director of delivery saying their debt dept is setting up an attachment of earnings order and will come back with an income.(i thought they set it up at the beginning.)so I ring again 2/5/09 customer service said. Debt dept are seeing what the father has paid,should be paying,and arrears should be paying she will put a note on then screen and they will ring with an outcome. As of today still heard sweet FA.

Why does it take for me to ring the CSA 0845 number costing me a bomb eac time for me to find out not received any payments surely they should have rung me. I have not had one sorry,one call to say what they are doing or follow up call even though I had sent them an email of complaint no reply no phone call stillll waiting 17th may 2009. So have sent the tribunal in brighton where I have the hearing 3.6.09 confirmation of all of this. And even sent watchdog anm email now you. I and others will agree that CSA has too many depts that do not liase with each other. Just a sorry or  a phone call at least is good customer service dont take too much. I am totally annoyed on the way I have received no money for nearlly 3 months. no phone call from CSA once. Me and my partner all we do is argue about the fathers appealing of an extra £5 a week my son is owed and the CSA. As this is all I go on about all day to him. I tell you it is making me ill. I wish I could wake up and think of something else but can’t.

Its like getting blood out of a stone. Miss Natalie Letford. I am so annoyed at their rubbish service. I just hope I get my money.!!!as someones got it if the father said he has paid them.