A bit of insight from a CSA worker

August 7, 2013

Willing to give advice/help.

Ok, not sure the mods here will even allow this, but here goes. Ive worked in the CSA for a while for obvious reasons i wont be giving personal information out.

Im willing to give help/advice/guidenence for anyone who wants it, it will be frank and will litreally be from a “CSA” perspective, not my personal feelings. If you have a question about anything to do with the CSA ill answer it.

If your here to hate, go ahead, but just know im a regular person with a job to pay the bills, i dont take ure money, i simply follow a process in which i gather money to send to ure children.

Now for some common misconceptions to be resolved.

#1 We dont side with either the nrp or the pwc, as much as you might love to think we shit on the little guy, we dont.

#2 we dont tell pwcs to stop acsess, and we dont tell nrps to get acsess for money reasons, were not monsters and our money doesnt increse based on getting nrps to pay, we get a salary.

#3 we dont have targets to hit, we dont get bonuses for anything, like i mentioned we get paid a salary, whether we get payments or not.

#4 You still have to pay if you dont see the kid/s, we dont deal with acsess, if you have a child and a person caring for that child makes a claim, in our eyes ure liable to pay. simple as that.

#5 We dont have the right to do X, X being anything from taking money from a direct debit, to going to ure employers, we are a goverment agency, we conform to law. Dont get any dellusions of “sueing the csa” thats a sure fire way of losing ure shirt.

now, some friendly tips to avoid getting pissed off.

NRPS

Dont make voluntary payments before an assessment is made, Unless your ABSOLUTELY sure the pwc will agree to them, this is to stop pwcs from trying to get double pay, and it does happen. Just put money aside each week and wait for ure first payment, this way you dont get ripped off

Secondly, Send ure wage information to us, If you dont and ure employers wont send it well use a tool called estimation of earnings, which is utter crap and will end up making you pay more, and you wont have a leg to stand on becuase you didnt play ball when we asked you to. For exmaple that tool tells me i earn £2,500 more than i actually do AND I WORK IN THE PLACE THE TOOL WAS MADE.

thirdly, Set up a direct debit as quick as you can, It takes us 14 days to set up a DD, this means 14 days more money you have to pay, if ure case takes 30 days to get to this point, then 14 more for the DD, thats 44 days of maintenance you owe, if you give this info early, it might only be 30 days you owe for, thus less arrears.

fourthly, If your the father of a child, and you KNOW your the father of the child, dont try and be smart and dispute this, not only will we be asking for about 60 days of maintenance, but well also want the £300 it cost for that DNA test, and well expect it all asap, so if you know ure the father, just accept the fact your going to have to pay.

fifthly, reguarding the last tip, if you have ANY FUCKING DOUBT ure the dad, go for the dna test, once you accept ure that childs father just once, we wont ever talk about DNA, ure on ure own to set that up now, we cant make the pwc go for one anymore, and if she refuses to go voluntarily, ure going to court and ure paying maintence.

FOR PWCS

We are not miricle workers, when you make ure claim make sure you have EVERY bit of information you possibly have to hand, we need phone numbers, addresses, employers, whether they live alone, are they married, date of birth, national insurance number, postcode, payroll address, you name it well take it. Any info you give, gives us a better chance of tracking down the nrp quicker, and getting ure child money quicker.

secondly, Answer ure bloody phone, I can speak for all my collegues when i say, its one thing for a non-compliant nrp not to answer his phone, end of the day were asking him/her for money they have a right to be pissed off. But what annoys myself and collegues is when a pwc wont answer his/her phone, we are a free service trying to get money for ure children, dont ignore us, if you see a missed call from us, phone us back.

for everyone.

Let me make somthing clear, i dont have 1 case a day, i have around 20, if you are aggressive/abusive/threatening on the phone, ill do the other 19 cases before i do ures, dont get me wrong, if an nrp is pissed off thats diffrent, its when a pwc is moaning becuase shes only getting £1000/month for 2 kids that will make me do ure case last after ive done the others, same goes for nrps, the more you dont play ball with me the more im going to look into you and ure case, be friendly and polite on the phone and belive me in terms of case progression it goes along way.

Now, im willing to answer absolutly anything you like, but i will not reveal any personal info about myself, the building i work in, or the people i work with. Other than that, anything else is fair game.

Comments

31 Responses to “A bit of insight from a CSA worker”

  1. Sally on August 7th, 2013 8:28 am

    Let me get this right…

    1) So the other ‘CSA workers’ who have come on here admitting that they get bonuses are lying??
    2) all the NRPs who have been insulted by the CSA staff and made to feel like criminals and victimised (bias towards PWC) are lying??
    3) when the CSA staff try to force NRP to get into debt to pay the amount specified the staff are wrong or the NRPs are lying??
    4) when PWCs tell NRPs that they are reducing over night stays to get more money on advice from CSA staff they are lying??

    You might work for the CSA but that’s about the only piece of information you have written that I would believe.

    You, your colleagues, management of the CSA and our Government are trained liars!!! You destroy lives willing because you like the power yous have over the victims, you all make me sick….

    You need to read some of the TRUE … REAL LIFE stories on here and then you might have something worth listening too… The CSA is corrupt and blames the problems on its software… Never idiots like you who mess with people’s lives!! You, your colleagues and Managers should all be held accountable for the mistakes you make…. Only 3 of your colleagues have been sent to prison for theft (stealing money directly from an NRP) but I’ll bet thousands more of you get away with it….

    No one will believe anything you say and my honest advice to you (as a CSA worker) would be to surf the net and read the information on NACSA website are that might educate you on the FACTUAL rules and legislation supporting the CSA….

  2. Pete on August 7th, 2013 12:52 pm

    Funny that how we have government documentation to back up the fact that bonuses are paid, they do have targets to meet, so the above is mainly lies, seems to me this CSA worker is aggressive as they all are, nastiness works for them, but they wont beat us no more, we can report back to CSA and show them yet another idiot breaking the civil service code of conduct,

  3. Pete on August 7th, 2013 12:59 pm

    Oh dont worry about your comment (for everyone.

    Let me make somthing clear, i dont have 1 case a day, i have around 20, if you are aggressive/abusive/threatening on the phone, ill do the other 19 cases before i do ures, dont get me wrong, if an nrp is pissed off thats diffrent, its when a pwc is moaning becuase shes only getting £1000/month for 2 kids that will make me do ure case last after ive done the others, same goes for nrps, the more you dont play ball with me the more im going to look into you and ure case, be friendly and polite on the phone and belive me in terms of case progression it goes along way.

    Now, im willing to answer absolutly anything you like, but i will not reveal any personal info about myself, the building i work in, or the people i work with. Other than that, anything else is fair game.)
    Once i have you IP address thats all the information i need,

  4. Lisa on August 7th, 2013 12:59 pm

    The freedom of information act gives out details online regarding staff bonuses and the targets they have to meet, the CSA staff are money hungry and it shows that they come here giving false hope to people then screwing them for money they don’t owe, well it’s ok the IP address from you will show the CSA that you are breaking there rules, secrets act and civil service code of conduct not to come to this sight touting for business, I feel sorry for you that you feel desperate enough to give this info that we already know

  5. Macon on August 7th, 2013 1:08 pm

    Why does any one have to get there MP involved to get the CSA to follow there own rules in my experience 7 years of incompetence and lies from untrained call center workers and do the CSA doctor data protection files ?

  6. Macon on August 7th, 2013 1:15 pm

    After I got my MP involved my 18 months of pure hell and intimidation from the CSA stopped and from 3000 pound arrears to a 4000 refund depending on what idiot I got on the phone it was after my MP was involved with my proof of data prints doctored my case was closed with no refund its a small victory the case closed but I am due 4000 quid and a copy of my doctored data files is with my MP can’t wait for my day for a written apology from the Csa and a nice fat check !

  7. Macon on August 7th, 2013 1:23 pm

    I don’t care that you work for the Csa as long as you give good honest advice don’t take sides and answer all questions not just the easy ones I will be watching with interest and scepticism at first sorry that’s the way your CSA colleagues have got me.

  8. Craig on August 7th, 2013 1:52 pm

    Prejudice and discrimination was shown towards me, because I started to question fraudulent liability orders so the scum staff from Plymouth thought they could play God and shit all over me. Gary Chick is his name Sue Waldron is another and Mark King. Julian Parnall and Jim Creber turned a blind eye to all of this. As a result I lost my home and job – so you better believe I am pissed off. If I lose my shirt fighting the agency then so be it – I have nothing to lose, I do have their residential addresses and you just watch what these pricks are going to lose for acting unlawfully. They too are going to lose everything and I will make sure they do so, as they have stripped me of my human rights these pieces of shit have no human rights they have caused me damage and now it is payback time. The agency has already admitted to a lot of things and a consolatory payment of 5k was given. They know they have fucked up so now those pieces of shit from Plymouth are going to recieve the same treatment they gave to me! So CSA Wanker X you are talking total and utter bollocks we know what goes on, end of the day you fuckers commit civil wrongs against thousands of innocent people and very soon you scum are going to pay, same thing as what happened with the Nazi’s we were only following orders. Tough shit you pricks know what you are doing is wrong so you should be reporting it to your superiors.

  9. Craig on August 7th, 2013 2:24 pm

    End of the day the CSA are responsible for many suicides you may not think your accountable but we as victims of the CSA hold you accountable. And now we are getting to know the names of the staff who are responsible for the deaths and any in the future will be posted all over the internet so the public can see what scum you really are!

  10. Craig on August 7th, 2013 2:34 pm

    Oh yeah and you pricks are supposed to leave our soldiers alone when they are on operational tours, yet they still receive letters harassing them. This is treason as you are putting their lives in danger and also their colleagues as well as Crown property. You pieces of shit might as well be working for the Taliban or Al quada traitorous scum that you all are. As you can see I fucking despise you all – your time will come for pay back!

  11. Lisa on August 7th, 2013 3:42 pm

    Having done thorough research which we had backed up by two leading solicitors it can now be confirmed that no employer can be fined by the CSA or the Courts. Giving out your employees details to such corporations such as the CSA, Councils and the courts could lead to you being prosecuted by your employee for giving out their personal information without their consent. If any employer receives a Deduction of Earnings Order you should refrain from paying out any monies unless the employee consents to it or the CSA have provided you with hardened evidence that the employee is the liable person. This should be by way of proof by DNA test results or by written confirmation by your employee that he agrees they are the parent. Employers should note that a copy of a birth certificate is NOT proof that anybody is the parent of any child, as the Birth Certificate cannot prove identity of anybody, and it clearly states on birth certificates that they are not to be used for identification purposes. The Birth certificate is a Legal Fiction only, it is Not and we repeat NOT the human being. This is how the government trick the human being into being linked to the Birth Certificate so that the powers to be can then control that human, far fetched it may sound, but it is true, why do you think when you go to court or you are stopped by the police, one of the first things they ask you to do is confirm who you are. We are not names we are human flesh and blood beings that were born freely into this land to come and go as we please, so long as we cause no loss or harm to anybody, do not take another life or commit fraud within a contract, then the powers to be, or corporations as we now know them, have no lawful jurisdiction over us what so ever, we have only been conned over the decades to think they have. If you get a jobsworth at the CSA/CMEC contacting you demanding names of employees and how much their income is, or wanting you to fax over information to them, just ask them to prove the Child Support Act is a law. Do inform them that it is only Statutory Legislation, as is any other act of Parliament, it is an act only, or a game as some of look at it now. If it was a law do you not think they would call it Child Support law, or Road Traffic Law or any other law, we can confirm it is legislation only. If you want to confirm what we are saying is true then take a look at the Blacks Law Dictionary edition 8, you will see it states “Stautory Legislation; a legislative rule of society given the force of a law by consent of the governed” In other words it means they have to have our consent in order for them to be able to control us. Lets take a look at some examples of their statutes in the Child Support Act 1 The duty to maintain (1) For the purposes of this Act, each parent of a qualifying child is responsible for maintaining him. (2) For the purposes of this Act, an absent parent shall be taken to have met his responsibility to maintain any qualifying child of his by making periodical payments of maintenance with respect to the child of such amount, and at such intervals, as may be determined in accordance with the provisions of this Act. (3) Where a maintenance assessment made under this Act requires the making of periodical payments, it shall be the duty of the absent parent with respect to whom the assessment was made to make those payments. SO next time they demand information and start threatening you the employer with prosecution, just ask the CSA/CMEC to show you the proof that it is a law and not Statutory Legislation. You have no lawful duty to pass on personal details about anybody to a third party company trading as the CSA/CMEC, this is now being proven in courts as more and more employers are now fighting back and protecting their staff. The CSA are informing payroll departments that it is law that Employers must pass on employees income details, and if they don’t then employers can be fined up to £1000. We cannot stress this enough that this is NOT a law, it is only Statutory Legislation which only becomes a law if you consent to it. Having done thorough research which we had backed up by two leading solicitors it can now be confirmed that no employer can be fined by the CSA or the Courts. Giving out your employees details to such corporations such as the CSA, Councils and the courts could lead to you being prosecuted by your employee for giving out their personal information without their consent. If any employer receives a Deduction of Earnings Order you should refrain from paying out any monies unless the employee consents to it or the CSA have provided you with hardened evidence that the employee is the liable person. This should be by way of proof by DNA test results or by written confirmation by your employee that he agrees they are the parent. Employers should note that a copy of a birth certificate is NOT proof that anybody is the parent of any child, as the Birth Certificate cannot prove identity of anybody, and it clearly states on birth certificates that they are not to be used for identification purposes. The Birth certificate is a Legal Fiction only, it is Not and we repeat NOT the human being. This is how the government trick the human being into being linked to the Birth Certificate so that the powers to be can then control that human, far fetched it may sound, but it is true, why do you think when you go to court or you are stopped by the police, one of the first things they ask you to do is confirm who you are. We are not names we are human flesh and blood beings that were born freely into this land to come and go as we please, so long as we cause no loss or harm to anybody, do not take another life or commit fraud within a contract, then the powers to be, or corporations as we now know them, have no lawful jurisdiction over us what so ever, we have only been conned over the decades to think they have. If you get a jobsworth at the CSA/CMEC contacting you demanding names of employees and how much their income is, or wanting you to fax over information to them, just ask them to prove the Child Support Act is a law. Do inform them that it is only Statutory Legislation, as is any other act of Parliament, it is an act only, or a game as some of look at it now. If it was a law do you not think they would call it Child Support law, or Road Traffic Law or any other law, we can confirm it is legislation only. If you want to confirm what we are saying is true then take a look at the Blacks Law Dictionary edition 8, you will see it states “Stautory Legislation; a legislative rule of society given the force of a law by consent of the governed” In other words it means they have to have our consent in order for them to be able to control us. Lets take a look at some examples of their statutes in the Child Support Act 1 The duty to maintain (1) For the purposes of this Act, each parent of a qualifying child is responsible for maintaining him. (2) For the purposes of this Act, an absent parent shall be taken to have met his responsibility to maintain any qualifying child of his by making periodical payments of maintenance with respect to the child of such amount, and at such intervals, as may be determined in accordance with the provisions of this Act. (3) Where a maintenance assessment made under this Act requires the making of periodical payments, it shall be the duty of the absent parent with respect to whom the assessment was made to make those payments. SO next time they demand information and start threatening you the employer with prosecution, just ask the CSA/CMEC to show you the proof that it is a law and not Statutory Legislation. You have no lawful duty to pass on personal details about anybody to a third party company trading as the CSA/CMEC, this is now being proven in courts as more and more employers are now fighting back and protecting their staff.

  12. anon on August 7th, 2013 3:45 pm

    and the CSA obey the law and court orders?

    see davies v csa 2008 [withholding info] and read it in full, and other tribunal decisions in other cases which note csa do not obey the law or deceive the courts.

    and you rely on a process [the TOOL] which you know to be wrong [always on the high side?].

    there is loads of stuff you have not told us about.

    maybe I read your post wrong but you seem dismissive of your “customers”

  13. pug on August 7th, 2013 3:56 pm

    Thanks for the insight but you seem not to be the right person to have posted.

    the csa do not obey the law – see davies v csa 2008 [withheld information] read from beginning to end, in other tribunal cases they do the same and mislead or deceive the parents and tribunal. I’m afraid it is an everyday fact of life that the csa will lie/deceive to secure anything [or the caseworker bonus]. but then you know the judiciary are bent and are as dependent on public funding as you are.

    you confirm that the processes [the TOOL] miscalculate to the csa advantage [always?]

    maybe I read your post wrongly but you seem rather dismissive of your customers.

  14. Macon on August 7th, 2013 5:04 pm

    Answer you first question do the CSA doctor data protection files ?

  15. Craig on August 7th, 2013 10:39 pm

    So tell me CSA Case Wanker – how about a guy I know who is not the father of a child he said the child was not his, this is logged in his data prints and on his MEF yet the staff refused to let the guy have a DNA test – he eventually got a DNA test his ex never turned up – case was closed but the agency are still making him pay for arrears for a child which he disputed in the first place. The guy is suicidal because of the pricks in Falkirk who I shall name and provide their identity. Come on explain how the agency can take money from a person who is not the father of a child – the PWC is obviously pulling a fast one – tell me about this scenario and I may cut you some slack – if you want to whistle-blow I would also cut you some slack. You know how corrupt the agency is and by fuck you will all pay for that very soon.

  16. Chris on August 8th, 2013 9:21 am

    After supplying my bank details over the phone to the swamp donkey at the other end and being told my Csa payments had been calculated at £100 a month, £72 for regular payments and £28 for backpay that you caused by asking for 3 months of wage slips, i told her i couldn’t afford that much and an arguement started, she told me she would go to my employers and ended the call, then a letter turns up thanking me for setting up a DD, but the monthly payment was now £143, not £100 as told over phone, i can only guess that this was “punishment” for daring to challange a CSA worker and being seen as non compliant, so back on the phone again and was told by the Moose i spoke to that they would take certain household bills into consideration, i gave her the details and after 3 days she came back with a figure of £100…surprise surprise, oh, and because my ex had stopped contact with my lad she was getting the over night payment for that too…don’t even try to justify this because you will be knocked back every time, now, if i’d said i didn’t want to see my boy i would see this as fair, but i have always wanted to see him, just have a nasty ex that you choose to reward for being a cunt…

  17. stuart on August 8th, 2013 10:54 am

    Guys if he really does work for the CSA thenyou are wasting your time as you will never get an honest answer, CSA will lie and decieve to collect from you. He seems to revel in this and chooses which case to work on first???? Just a wind up merchant maybe a mile or two in our shoes would change his tiny tiny mind.

  18. karen on August 8th, 2013 7:05 pm

    How about self employed nrps, you dont seem to have touched on that!

  19. Lisa on August 8th, 2013 7:15 pm

    @karen why would you even care? Isn’t your case closed and you had your pay off! Aren’t your “children” now adults? Seems strange your still posting here when you don’t need the help

  20. Macon on August 8th, 2013 8:01 pm

    Still waiting for a answer to question number one just a simple yes or no will do !

  21. KMcQ80 on August 8th, 2013 9:06 pm

    I am continually telling NRPs notv to deal with the CSA by phone but in writing due to the contradictory advise CSA staff give.
    Would you support this?

    Do you know of any staff who have had formal complaints made against them?
    If so, what happens if the complainant is found to be correct and the CSA member has given incorrect advice?

  22. Sally on August 8th, 2013 10:19 pm

    Stuart …you are spot on… This freak who is willing STEAL from innocent NRPs to meet targets… Will NEVER give an honest answer…. They are trained to lie..

  23. Gonk on August 9th, 2013 11:13 am

    @ Karen fucking Bedford
    How about you replying to any Nrp who post here with helpful comments or sympathy ?
    No, because you are a Nrp/ man hater
    Gonk

  24. stuart on August 9th, 2013 12:16 pm

    I have never had a CSA caseworker actually do anything correct on my cases, hit a timescale or make any decision that they have not later had to change at my expense. All staff are trained to lie, delay decieve and dispute anything you tell them, will quote legislation and then pick and choose which of it suits them, Please show the legislation that fraud is not a crime? How many PWC get prosecuted by the CSA for failing to inform of changes of circumstances or fraudelent claims? The answer is none, so crawl back under your rock and go troll your utter bullshit somewhere else please.

  25. Jane Doe on August 9th, 2013 6:17 pm

    I would like to hear from anyone with their personal stories regarding the CSA. I am planning on publishing a book revealing the inadequacies and contradictions inherent in the appalling system that we are all subject to. I am indirectly involved with the CSA through my husband and that organisation is ruining our lives. It is high time that all these stories were put together in one volume and disseminated through parliament because our MPs have no idea what we are all living through. If anyone is brave enough to pass on to me their personal stories (no real names will be printed) then please do let me know. I believe that publishing this in book form is the only way to get the attention of the broadsheets and parliament. I also plan to invite selected broadsheets to conduct their own investigations based on the case histories given. Waiting to hear from you.

  26. Jane Doe on August 9th, 2013 6:31 pm

    My ‘comment is awaiting moderation’. BY WHOM???

  27. Darren on August 11th, 2013 12:09 am

    Hi all after years of dealing with the csa as a nrp I have to say yes it’s all true and more, the hate we all have to deal with is emense ,
    I once upset a case worker so much that they sent around the police to check I wasn’t a seriel killer and yes that did make me fell better knowing i got to one of them plus the old bone it’s a job following protacall pay the bills whatever I would beg than work for the csa.

  28. Craig on August 12th, 2013 1:46 pm

    @ Jane Doe

    Yes I would be happy to give you my story, I would also be happy for you to use my real name. I will also provide evidence of the CSA staff committing fraud as well as many other things and show you evidence of how ICE are not so independent. The whole thing is corrupt if the CSA was really there to help lift children out of poverty then why do they not publish how they enforce families into poverty including children. Oh you will never hear that because they have a media blackout to prevent them having negative press against them, notice how they paint all NRP’s with the same brush – we all run away and not pay, many of us can prove a very different picture of what they publish in the media. Jane come along to a group on Facebook called Child Support Agency Rip Offs – we have loads of people who would happily tell you about their grief with the CSA.

  29. Bella on August 14th, 2013 3:37 pm

    @ Jane Doe I would also be more than happy to share my story. You might find it’s a very long book!

  30. antony godfrey on September 2nd, 2013 4:51 pm

    the csa is not to help kids its for the govenment a money making scam
    but time is running out for the scum bags
    62 + kids with no dads due to csa f~*k ups
    deadbeatdads website a big help for me

    ant

  31. daniel murphy on December 27th, 2014 9:37 pm

    Csa are complete wankers, they think.they can do exactly what they want fuck.them

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