The CSA’s bizarre reasons not to pay out arrears witheld from NRP
November 29, 2013
This is quite literally a copy of the umpteenth complaint I just made on the CSA’s on line complaint form which can be found on
https://www2.dwp.gov.uk/csa/v2/en/complaint.asp
The form is easy to use and you usually get some sort of response, although seldom the one you hoped for.
Acknowledgement Message sent on 29/12/2012 17:05:42.
Your message reads:
We were given a curtsy call that a change of circumstances above was passed to Finance who were going to do yet another breakdown of arrears, rather than increasing the £5 amount paid by the NRP towards arrears of £12,000. We were told this could take up to 21 weeks. This of course is totally unacceptable for a case which has been closed since July 2007! The last thing we needed is yet another CSA person to waste taxpayers money to work out what the arrears should be! The CSA have done this three times already over the past 5 years since the case was closed and I have received pages and pages of spreadsheet printouts, every time resulting in an insignificantly different amount being owed to my wife by the NRP, who is now in full time employment. This means either your staff is incompetent or the rules too complex.
Roll forward the clock to June 2013 and my wife is promised full payment of arrears dating back to when the case was closed in July 2007 in 24 instalments of £456.66 starting June 15th 2013
Only one payment was received on August 1st, so this lead to the next complaint of today below:
Acknowledgement Message sent on 02/10/2013 11:40:42
thanx i have just done one hope i get a reply
Not sure why CSAhell staff decided to rerun this story two months later? I did not ask for this. News must be slow? Anyway an update on the story is that my October complaint resulted in three payments being released within October and the November payment actually arrived on time. Moral of the story: it pays to persist pestering the CSA to comply but don’t hold your breath….
News isn’t slow, Marcus. If news was slow stories would go on straight away. Sometimes we have a huge backlog of emails and posts, that’s what comes through having thousands of visitors each day.