I made overpayments for a year and CSA won’t refund me!

November 15, 2017

I’ve recently contacted the csa explaining that my son was working and no longer in full time education and I was still paying csa after two weeks they contacted me and said that he was not eligible for maintenance from August 2016 but I’d paid up to August 2017 when I asked for a refund for the over payment they have refused saying that the decision was made by the director because the third party has been paid. Any help please?


3 Responses to “I made overpayments for a year and CSA won’t refund me!”

  1. David Joseph on November 15th, 2017 3:57 pm

    Simple answer Terry is to challenge this. You will not get any resolution unless you take the CMS/CSA to Tribunal. I can help with this: [email protected]


  2. Cliff Tweed on December 29th, 2017 1:54 pm

    Have you been refunded?
    I had the same thing even though I informed them that the child was no longer at school and was employed.
    I was told that I would be getting a refund but when the I was put through to the finance team I was told that I made over payments out of goodwill. Joke.

  3. maurice on October 1st, 2018 5:03 am

    This happened to me also, they said they wouldd not refund the overpayments. I got them to put that in writing, I then applied a claim to the County Court againts the Carla Prendergast and my ex wife for the return of my money. The court said I had to pay a £100 to have Carla Prendergast served at her place of employment, the CSA Birkenhead, to which I gladly paid.
    Within a week of Carla being served the Agency were hot on the phone telling me they would be refunding my money

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