How do I complain to the CSA?
July 1, 2010
In September 2008 i first got the csa involved to collect maintenance for my son. In October of the same year the application got stuck on a computer task and despite my weekly phone calls the case was not looked at until July 2009, when the case went clerical along with two other cases i have with them. In August they first wrote to my ex and did an assesment. Payments were to commence from September 2009 but due to difficult employers i did not start to recieve payments until Novemeber.
Due to the lack of speed i decided to write in a complaint Sept 2009 stating that my son had missed nearly a year of maintenance and that i wanted the csa to compensate me for this. January 2010 this complaint was first looked at and they sent me a payment of £25. I rung them straight up as the payment was just not acceptable, they told me to write and put an exact amount i wanted which i did, i was told that it should be delt with no later than 4th June, iwas later told that my complaint was never looked at and that making a complaint over the phone as well might help, so i did this and i still son’t even have a case worker looking into it.
I have phoned them 14 times in the last month, i have now got my local MP involved and this doesn’t seem to be doing anything either.
WHAT ELSE CAN I DO?????
I have to admit when I hear this its like it was for me many years ago! Also makes me laugh when I read about how much better the csa are doing now too!!
Please join the facebook groups
Child support agencies failings and others for support, advice, etc
12 yrs I had and still waiting for my appeal since Mar 09 I have put the letter up on the facebook group so people can see that the appeals tribunal system is now just as crap and unworkable as the csa system!
The csa are a waste of space and exist it seems only to provide work for low grade civil servants. Complain away, you will be ignored, belittled, ridiculed and ignored. (did I say that already) The csa are always right, you (we) are always wrong. Anyway, please follow the previous advice from Karen in Bedford, keep complaining. You never know.