CSA Advice

Does CSA send out templated letters without assessing cases first?

My husband has received a letter from the CSA telling him that a new claim has been made against him, the letter goes on to tell him that they will be back in touch to calculate payments. The letter then goes on to say that he does not owe arrears on his old existing payments.

Allegedly my husband rang the CSA and they said it was a computer generated template letter. I have never heard of the CSA sending out a letter such as this. Please can you help?

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