Why are the CSA charging me a surcharge on top of maintenance?

December 31, 2015

I am paying child support to my ex partner to the sum of £162.00 but every month when the amount is taken I am getting charged £201.00 which they say is for surcharges but I don’t believe this amount should be being taken from my account when my Ex partner is only receiving £162.00 . Please could you assist me in sorting out this oversight. Many Thanks.

CSA is a complete sham!

December 28, 2015

This is an official complaint I have 17 year old son and have just been sent a letter to say my son’s so called support from my ex husband has ceased.  What money when.  I have totally given up on your system and have had little support to contact from you to gain any money.  It is a sham the whole system.  I look forward to hearing from you in the very near future.

Ex says he can’t afford his maintenance, what should I do?

December 24, 2015

I have been separated from my son’s father for about 8 years. After the seperation, I took leagal advice, and after about a year and a half, through a lawyer, an agreement was made to pay £50 per week in maintainance for my son. This has continued, with random non payments, but mostly paid regularly. My son is now 17 and still in full time education.

My maintainance payments are paid weekly, on a Friday. Today, there was no payment and upon contacting my son’s father to find out if there was a problem, he has informed me that he is now working a 5 day week and can not afford it, and told me to contact yourselves.

I am currently in full time employment,living in private rented accomodation, and committed to a Trust Deed. The cancellation of the maintainance payments means that I connot afford the rent, but I am also unable to save to move into cheaper accomodation.

I am lead to believe that my son’s father is still legally obliged to pay maintainance as my son is in full time education.

Can you help?

I informed CSA of changes and it’s just confusing

December 22, 2015

I recently start work so informed csa of details on first phone call Second phone call informed of sallary and agreed payment schedule which is first of every month. Explained my first sallary is 22-12 I have started work 23-11 with no sallary end of November. Agreed to make card payment on 22-12 following dd on the 1st of every month.

18-12 received nasty letter saying I suppose to pay £44.63 on the 01-12 and have 7 days to pay.

18-12 received another letter with calculation stating:


anyone any idea what this bonkers mean?

They cost me health, stress and amount of brown envelopes I recieve you could save a forest!!

My ex doesn’t pay for his kids anymore

December 21, 2015

Hi i am from Thailand, and I have 2 daughter 7 year and 3 year old. I have been split up for almost 2years now. My ex partner have been cut down my child money and some months his doesn’t give any. I don’t know what to do now I am really need help from someone but I have no one to help!! I just have find you on here! I hope this can help me to start what I should do with it. Thank you very much.

It is not enough to just pay CSA!

December 20, 2015

My son’s dad pays maintenance to me and has contact regularly. Should he provide for him when he is at his dads house as he only has some clothes at his dads. I have to send shoes and coat as he does not have these items at his dads house. I believe if he is staying with him then he should provide everything for him while he is with him but am I correct?

CSA are useless, unfair and inconsistent

December 19, 2015

How long have you got

Dealt with them over 15 years nothing but hassle Never ever speak to the same person more than once , costs a fortune to contact them .

They only ever see things one way even when I became unemployed for a brief period of time I asked the question how is it you can calculate a person to pay X amount for 1 child when once you become unemployed you are expected to raise a family and a home with other children in less than what you were paying for one child living with an ex .

No answer to it and a lot have people have been driven to mental health problems inc suicide just to find a way out . As a father you are not expected to live but to just contribute to your ex me and my ex had joint custody so I asked the question am I not entitled to maintenance from her as she is from myself.

The answer was no chance only she gets payments when we both had our child the same amount of time.

I think CSA are holding onto my payments again

December 18, 2015

I started off with problems but for well over a year, everything was pretty much regular, except one time it was a few days later than normal. This time it’s about a week late, and all I got was the same nonsense that they have to wait until the employer pays them, but they pay it out on the 5th of every month and my ex said it’s still coming out as normal, so there can’t be any problems there, surely. It’s now the 17th of the month and it’s usually in by the 10, or 11th. I have gone to my local MP, as I had to do this once before and she got them moving. It’s coming up to Christmas, so they would be having their get togethers and slowing down,but that does not help my case. The MP said they will contact them tomorrow. I was also once told by a former CSA worker that no only were they inept, but they do hold onto payments.

CSA are disgusting and ignorant and should be prosecuted!

December 17, 2015

I deposited £6000 in my bank and two days later CSA took it and put in aholding account.yes I owe some arrears but I had to start again since the split with my wife.she has claimed that my son was attending a 2 year collrge course which he never attended.i have been charged for this and CSAowe me around £3000 but they refuse to listen to me.i am getting help from my MP now.CSA are disgusting and ignorant and fleece the fathers that are easy targets to make up for those who do not pay and are crafty enough to know the scams not to pay or be found.CSA should be prosecuted for stealing off poor vulnerable men and are the worst people in the world to deal with.someone change this thieving organisation!

I’m thinking about taking the CSA to the High Courts

December 16, 2015

I don’t know if you can help me.

I have a liability order. The CSA have taken £5000 from my bank account and need £16000 in total….which isn’t in my bank account.

My case has been complicated by HM Tribunal Services;

I had x2 appeals at HM Trib Services to determine my income, for the years 2011 and 2012(I work thru a ltd company, which I have had since 1998)

The x2 Trib appeals were to set my earnings for 2011 and 2012… only in 2015 did a Trib finally set a figure. The CSA then rolled the payment figures up for the years 2013, 2014, and 2015… based on earning for 2011, 2012. My work situation changed completely in 2012/3

So using the figure determined by the Trib ,….my company goes bankrupt in 2013 or 2014…I haven’t quite checked the figures 100pc, neverless the company goes bankrupt, all my business accounts are wrong from 2011 onwards…. which is crazy.

I did notify the CSA about my earning in 2013 but it turned into the same wrangle that resulted in a Tribunal Hearing for 2011 and 2012 !  The CSA dragged this out and kept asking for information that I don’t have, I was essentially repeating the same story previously in 2011.

Any advice much appreciated, I feel a bit stuck now !

I believe now the only route I have is the High Court…

Has anyone taken this route…and any advice…I see I have to appeal on points of law…


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