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CSA sent letters to wrong address but still say I owe them

June 8, 2012

My problems started in 2010, 1st i would like to say ive paid for all my daughters needs since 2005. My ex met a man & married him in 2010. She made a claim in july 2010, but the csa closed the case instead of opening it.

Then the csa sent all letters to wrong address.

I was handed an opened letter from the csa, my name, my dob, my ni number, my daughters name & dob, it stated my daughter no longer lived with her mother ect, my daughter was 7yrs old & still lived with her mum.

Now aug 2010 wrong address but i was handed another letter demanding details of my work & pay so i wrote in correcting my address & also sent in the 3wage slips they demanded.

2weeks later a friend handed me an opened letter with my payslips in, wrong address again this time data protection had been broken because my bank sort code , bank number , ni number were given out.

I phoned to complain & was asked to give my address , ni ect to make sure they got it right.

Now by law [yeh right] they cannot back date any money because i had not been contacted in the correct way, wrong the csa wolloped me & insist they contacted me on that day i rang in to complain.

In november 2010 my mp & myself wrote complaints, my mp has not got any answers to date, myself thing just got worse, so far ive been pushed fron officers in st, leonards on sea, stockport, preston, hasteings, falkirk, belfast, & now just for laughs back to st leonards where all the mistakes started, oh & they left me in debt since they took so much out of jan/feb/march wages & my daughter has not benifited from this disaster the csa have caused . My ex & hubby live well now….

Written by david warner · Filed Under CSA Mistakes 

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Comments

  • rach says:
    June 8, 2012 at 2:48 pm

    appeal their last letter you have . send all evidence to tribunal judge of them sending letters to wrong address ! we had similar thing with big arrears as assessments were sent to wrong address which we proved and they still wouldnt back down. we appealed and now judge has ordered them to correct all assessments taking into account our true circumstances

  • david warner says:
    June 8, 2012 at 5:07 pm

    hi rach, ive appealed already & got a phone call from st leonards on sea to say they have received my complaint & have forward it to dudly, yet another office.

  • chall says:
    June 8, 2012 at 10:34 pm

    david,

    Have you previously lived at the address?

    chall ~ afairercsaforall

  • david warner says:
    June 8, 2012 at 10:41 pm

    hi chall , no never lived there, my ex knows my address & post code so they didnt get the address from her, but even after i spoke too CSA on the phone & wrote in with my address they still sent my bank & NI details too the wrong address.

  • chall says:
    June 8, 2012 at 10:55 pm

    Hi david,

    Had you already been paying child support via the CSA when they used the wrong address or was this their initial contact with you?

    If it was their initial contact, they have to use a confident address ie where you have lived or matches up with the DCI. If you have had no connection with the address, it can not be considered confident and if you can prove such then the case may have to be closed.

    chall ~ afairercsaforall

  • david warner says:
    June 8, 2012 at 11:11 pm

    hi chall, no i have no connection with that address,

  • chall says:
    June 8, 2012 at 11:14 pm

    david,

    Was this their initial contact with you?

    chall

  • david warner says:
    June 8, 2012 at 11:20 pm

    yes , it was only when i phoned them too complain about them sending my details too wrong address that they took my phone call as the date of contact, my argument is if i did not phone them they would still be writing too the wrong address & i would be richer & not in debt.

  • david warner says:
    June 9, 2012 at 12:02 am

    chall, could you explain to me what DCI means please & when i prove ive never lived at said address how i could possibly get my case closed.

  • chall says:
    June 9, 2012 at 3:00 pm

    david,

    The DCI is the DWP’s computer network and gives access to NI and DWP records.

    As the agency have now used the date you contacted them as the effective date for your case to commence and not an earlier date as they used an incorrect address, then I am sure they will consider the error rectified and you will be unable to have the case closed because of such.

    chall ~ afairercsaforall

  • david warner says:
    June 10, 2012 at 8:04 am

    thank you chall , as normal CSA/GOVERMENT can do/say what they want . ile keep fighting the other mistakes they have made.

  • chall says:
    June 10, 2012 at 10:43 am

    david,

    If you need any further assistance regarding legislation etc, you are more than welcome to private message me on the forum at afairercsaforall

    chall ~ afairercsaforall

  • david warner says:
    June 11, 2012 at 6:23 am

    thank you chall , how do i get to forum?.

  • chall says:
    June 11, 2012 at 8:19 am

    Google afairecsaforall for the forum.

    chall

  • chall says:
    June 11, 2012 at 8:20 am

    typo, sorry,

    afairercsaforall

  • Dave says:
    August 4, 2012 at 12:21 pm

    Just pay for your kid and stop trying to get out of it with legal trickery.

  • Jonathan says:
    August 26, 2021 at 8:18 am

    If you wouldn’t mind sharing, I’d be very interested to know which CSA “coven” you were dealing with.
    Mine were Plymouth, Kircaldy and Belfast.
    They claim crucial time-sensitive mail was sent, yet oddly (and very conveniently for them) never received!
    Is this a pattern?..
    Cheers
    [email protected]

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