CSA Complaints

CSA (Modern Day Nazi’s) Hell

I have had a private arrangement to pay maintenance with my ex-partner since the birth of my daughter in 2001. I have been paying maintenance even while I was unemployed for 18 months. However, over the past few weeks I have been receiving unpleasant letters threatening legal action over arrears I have incurred from the CSA.

Over the past few years I would occasionally receive a call from the CSA regarding my financial responsibilities and I would explain my private arrangement, which seemed OK. However, their attitude has recently changed and are now claiming £745.

I contacted my Local MP Gerald Howarth who contacted the CSA and got the arrears lowered to £245, as they realised I actually had been paying maintenance every week. However, this morning I received a letter claiming arrears of £345. When I contacted the CSA to confirm the conversation between the MP and the CSA, the CSA admitted they had made a mistake and I now owe them £545. Why can they make up their minds? Do they know what they are doing? How come the amount keeps changing?

*On the 14th May I spoke to the CSA again and I now owe them £900.

While I was unemployed I still made sure I paid my maintenance. During this period I incurred some personal debt. I am astonished that the CSA do not take into account a person’s personal circumstances and net income to assess how much a father should pay.

I am expected to pay £80 per week to clear my arrears which I simply cannot afford. According to the CSA this is my problem and I must pay, otherwise they will take the money directly out of my account. This will leave me no money for other debts or money for food and rent. When I explained this the CSA said “my financial circumstances are not taken into account”. Does this mean in order to meet my duties in the eyes of the CSA I have to not pay my rent, not meet my other financial duties and not eat.

I love my daughter greatly and have regularly buy her clothes, food and medicine over the, which I will not been able to do anymore. The CSA are treating me like a criminal!

I find it very hard to believe that someone who has always provided for my daughter, who has never claimed any state benefits who always pays my taxes is being harassed by the CSA who are treating me like a criminal.

Why can we have a system where child maintenance is assessed on the net income, taking into account the fathers financial commitments before bankrupting people? I am amazed that this has been allowed to continue for so long, something needs to be done. Will it take someone to commit suicide before anyone take any notice of the attitude and incompetence of the CSA.

6 thoughts on “CSA (Modern Day Nazi’s) Hell

  1. Yet another all too familiar story! My family have been living through this hell now for some time. After taking more than £1,500 over the course of 3 months via a DEO, which they did not inform my husband of (broke the law)!! we are still fighting for someone to get it right. We have letters stating that he has no arrears, then we get told that he has arrears, it is sooooooooo very frustrating. As I type I am waiting for them to ring me with the answer as to why another £180.00 was taken via DEO from his last wage after us being told that the DEO had definately been cancelled, we even received a copy of this in writing, again though they have broken the law as they did not inform us of the DEO. So in reality my hubby’s ex is gettting 3 different payments at the moment, a £5 payment dating back to 10 months ago when he was on the sick for 14 months, this was a funny one as it only took them 10 months to get the letter to us stating that because he was on incapcity benefit he paid flat rate of £5!! We told them this over a year ago!!! Then he pays her direct £25.00 per week and now they still keep on taking more? 3 days before christmas he received his first proper payslip after being off ill, well, I say proper payslip it should have been but the csa decided to delve into his £880.00 wage and take almost £500.00,(with no written notice) as you can imagine this was incredibly devestating for us, leaving us with not enough money to pay our mortgage, well, who could survive on £380.00 for a month? Council tax £97.00, electricity/gas £130.00,water rates £32.00, mortgage £400.00, need I go on!!!!!

    So, thats just the tip of the iceberg really, I have a file that is bulging at the seams with letters and none of it makes sense!!!!

    By the way 61 fathers have already taken their own lives as a result of this. What a result, their children will never ever see them again now, is that a fair system. I DON’T THINK SO. Something has to be done and quickly, we have never been in debt and as a result of the incompetance of these cowboys we are up to our necks in it.

    We have two children who are experiencing poverty? I thought the CSA were aiming te reduce it?? YEH RIGHT!!!!

  2. EVERYONE GET YOUR MP involved!! NO matter what.

    Regardless send them a copy of every letter you send to the CSA. You’ll be amazed how many NRPs together we can get better, improved, group response. Don’t let the MP do nothng! Stand up and get the MP over worked with local CSA cases guaranteed to piss them off and force the issues directly with higher CSA bods..please pass this message on.

    CSA will only take notice if an MP gets pissed off


  3. Today is a sad day! I have lost my job because of the CSA. Having worked hard in this country for 20 years always paying my way, getting a mortgage and no trouble with the law.

    Then financial crisis 2008/9 hits. I was made redundant twice up to 2010 due to the industry I work (IT) companies started outsourcing.

    I had built up debts of £££ trying to survive doing odd contract work. Then in Oct 2011, I had to register officially unemployed and degrading myself to try claim un-employment benefit first time in 20yrs. I finally got a good job offer after during this time of unemployment with three-month probation as standard on a salary of £40,000 pa. I thought great.

    I was paid one months unemployment benefit £160-/+ whilst I started this job. Then unexpectedly a letter from the CSA demanding money £400 per month with arrears of £1300? for a child I knew nothing about. I would only be to happy to see the child and discuss a mutual agreed amount.

    The CSA over the past two months everyday persistently phoned my new employer harassed my bosses for information, which was provided to the CSA more than twice.
    Lied to my bosses that I was non-compliant with them (CSA) and threaten my employer with fines and prison. All done behind my back, as it states on their letters “Please Do Not Show This Letter To The Employee”. Now my bosses were relaxed nice people until the CSA changed the atmosphere, I overheard the CSA phone calls with my bosses and had seen the letters. My bosses were becoming angrier just as I was.

    However, today I was called in to office and told that my employment was “TERMINATED” as they my bosses could not cope with and would not put up with the CSA hounding them day in, day out. I had made many, many phone calls and requests to the CSA to stop hounding my small firm bosses but to no avail.

    I was shocked to understand where this had come from and why now after so long. Cut along story short I now understand why so many people are angry, frustrated, and suicidal about how the CSA treat them.

    Today I lost my job! And I’m not entitled to benefits, I have a mortgage and debts and NO JOB. However, I will bet that she so-called mother is entitled to many benefits and has the full support for the CSA whilst I have nothing.

    Thanks for listening.

    Very Angry NRP

  4. Brian,

    Had the CSA made any contact with you either by phone or in writing prior to you receiving the letter demanding money £400 per month with arrears of £1300?

    The agency have rules to follow regarding first contact the a NRP.

    chall ~ afairercsaforall

  5. Stuart,

    Quote; How come the amount keeps changing?
    If somebody from the CSA has made an error and it gets noticed , it can be adjusted.

    Did the CSA calculate the amount of maintenance you should pay?

    chall ~ afairercsaforall

  6. The csa is try to extort money from me even though my daughter is 19 and working. They need to be shut down.

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