CSA is a total mess

March 11, 2015

I have been dragged through the mud by the CSA the last year.

I cannot pay off arrears no matter how much I pay. When I pay off what they say I owe they recalculate and I owe more.

I am also paying off arrears based on my current wage for a time I was claiming JSA. They refuse to talk to the DWP to confirm the date my claim stopped and refuse to take my letters from the DWP as evidence. Again this is added as arrears.

Every time I phone up I get a different figure for the arrears.

Latest mess was they claim I called them in January and told them my partner and children had moved out. My partner and children still live with me and I certainly made no calls to them in January, yet more arrears and another wrong calculation.

They also gave very personal details to my ex-wife about my partner and my living arrangements. Details such as my partner is a stay at home housewife and doesn’t have a job.

Since your partners income is not taken in the calculations this information is irrelevant and very personal. I believe they gained this from tax credits.

They never call back, never call the home phone and never write to me.

I have been upfront from the start and NEVER missed a payment.

A hopeless situation as incompetence is put in charge of clearing up incompetence.

Comments

  • skookum says:

    Lovely comment Fadela, but IF you knew my case you would maybe think differently. I was pushed out of the marriage with nothing. I lost my home, my belongings, my car and was given two black bags of clothes that I slept rough with.

    Of course the precious agency takes nothing like that into account. Just a weekly/monthly sum. For your information I was paying over £500 a month till my business went bust. Far more than the agency requires.

    Anyway what department do you work for in the CSA?

  • DAVE says:

    Fadela Seddini – WOW!

    The CSA are so generic and treat all guys like they are evil.

    Maybe thats how you view the world too perhaps?

    The CSA is shutting down for many reasons, one being that it is set up all wrong. Good honest working fathers get the book thrown at them and devious waster fathers run scott free!

  • Peter says:

    By relvealing your partners details the CMS (Child Maintenance Service) as they’re now called have committed a breach of the Data Protection Act. You/your partner need to lodge an official complaint, it can be done online or in writing, preferably in writing via recorded delivery as they have to sign for it and therefore can’t deny they ever got your/your partners complaint. Avoid submitting a complaint online as funny enough they ‘lose’ these email from time to time.

  • skookum says:

    Today I authorised my partner to act on my case on my behalf. I can’t deal with it any more and am just accepting more arrears. I have exhausted complaints and although I might win a victory that they are truly incompetent that we all know I will still owe money.

    I have paid the latest lump sum and fully expect them to invent further arrears.

    I have also got an earful from the ex-wife who has been told that the latest arrears were caused by me not giving accurate information to the CSA. Yet my paperwork, the Tax credit paperwork etc says I told the truth.

    What it must be to be a civil servant. Do a rubbish job, hide behind made up rules and not be accountable to anyone if you make a mistake. Top it off and get a pension that most of us private sector workers could only dream of.

    Screwed over again, and sure it won’t be the last.

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