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CSA Complaints

CSA calculated my income wrong and rejected my appeal!

My ex recieved the live with order for our two children G13&b9… I became unwell in 2017 and until that point I was the sole care and financial bread winner looking after my children and working full time as a nurse. The lack of support myself and my children received from my ex, their father caused me to have a breakdown. He wouldn’t contact for days and would only have them over night every couple of weeks, in addition to this he was often late or “forgot” about the child maintenance I asked their father to step in and take over for my childrens sake and so that I could recover. He refused to let me see them while I was poorly and fed lies to anyone who would listen, this prolonged my poor mental health and took longer for me to recover. While I was poorly my ex seized the opportunity to start his new life with his new partner. Many, many hours of court battles later and much financial ruin he received the live with order and I was given contact arrangement, every other weekend, fri-mon overnight in the week wed-thur and we split all of the half term somewhat equally, I get more time in the term and don’t lose my weekends in his terms. It averages out about170 nights per year.

During the start of covid, I worked in the hospital in ED. My ex stopped contact between myself and my children because of my job. He, my children and his partner were not clinically vulnerable or at risk, thus I did not have contact with my children for 111 days during first lockdown and even when lockdown ended. He made me have to take him to court so a judge would tell him he breached the court order and was in the wrong. Again he told lies about me and I was subjected to alcohol testing at a cost that needless to say I passed! In the time I wasn’t seeing my children I occupied my self by working hours at the hospital during the pandemic. It was tough but I was either to sink or swim. As a consequence I was earning more money. I get paid £13.79 per hour and an insentive of £75 to pick up shifts working in the front line in the emergency department.

My ex informed the CSA that my income had changed and I was no longer having our children (no fault or wish of my own) The then calculated an annual review, which I disagreed with. It went from £23 per week for 2 children to £88 per week for each child. When I challenged it they performed another annual review, for the weeks I had been earning extra during the pandemic. They calculated that I earn £907 a week (which I did on a small amount of occasion, working a 60 hour week and having nothing else to do in my life) and therefor they said that i earn £47350 thousand a year, meaning that I now have £219 per week coming out of my earnings. My ex told the CSA that I was refusing to pay and they decided to do a deductions from earnings. This in spite of me sending them evidence that I had been paying for my children, their school uniforms, bank deposits, food shopping and treats that I was sending for their whole family whilst they were in isolation.

I challenged the CSA and explained that I am on a zero hour contract and my weekly earnings change dramatically, for instance, last week was £500 and this week was £66. they seem to take this into account when I speak to them on the phone and they say that they can see my earnings are not always the same.

I have to provide for my children when they are with me, food, clothes activities etc as their father refuses to let them bring anything to mine when they come to stay, so not only do I pay a percentage based on a fictitious wage I also have to pay double to feed and clothe them. Most of the items I buy for my children are never returned from their fathers. Their father also refuses to admit the actual over night stays my children are with me, so the CSA base it on the lowest amount going. I have them for the next 2 months at least a month worth of nights due to half terms etc.

I cant enjoy my time with them because we have no money, and I have to work while they are with me just so I can afford to pay my own bills. I pay for both of their phones and I give them pocket money each week otherwise they have nothing. My children are always coming to me to ask for things and I cant say no, but its truly not fair at all.

CSA will not listen, I have launched an appeal but that was months ago and Iv had documents back but no court date. I have spent so much hurtful time in court when it shouldnt have been. I would never imagine that anyone could be so nasty and spiteful as my ex.

I am not sure what else I can do? I have started a new contract, which I will work full time in ED for £26970, I have told them, when I looked on line today it said, parent income change rejected!!

what is going on and what more can I do, iv considered MPs and News papers… I am sick to death with worry that my first salary wage at the end of the month will be gobled up with DEO! I v already been late with rent and phone bill payments not to mention all the solicitor bills that I am still paying just so I could see my own children! What is going on with this world?

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