Record your calls with the CSA
July 13, 2010
I moved jobs from company A in Feb 2010 to Company B and then to company C in April 2010. All the way along I called and spoke to the CSA telling them of my moves.
The first time I spoke to them they sent me a document to fill out which I did. The the second time the guy asked for the details over the phone which I was a bit uneasy about but still gave them and I took the CSA banking details as I wanted to make payments. A couple of months went by and I email and I called them and was told to wait until I had 2 wage slip and then I should send those in. In the mean time I got my xwife to also chase them up (check this out I the person paying my xwife the person getting the money are chasing the people CSA).
Anyway they called me back twice and to be fair I didn’t take the call as I was driving at the time and the law in the UK is quite clear not allowed to use your mobile phone unless it is on a car kit. Which by the way I do not have. So there fore when driving I don’t take calls.
I need to point out (1) the called Id is hidden and (2) No voicemail. So who are you supposed to call back? Then you get a rude letter threating you a couple of days later.
Anyway I called then and went through the whole thing with them. They claimed I didn’t tell them that I was moving companies. Which I then responed by say (a) How did I get your banking details. Couldn’t give me an answer. I then told them that I record all incoming and outgoing calls. Well at this point suddenly they didn’t want to carry on the call. As they knoew then that everything they said would be a matter of record. I strongly urge anyone who deals with the CSA to record all calls and also to make a note of the date and time. Don’t worry about the name they give you as in most case it is false.
By the way the law is very clear as long as one party agrees to the call being recorded that is fine. I would say there is only a very small amount of people at the CSA who know what they are doing, the others are usless.
They say they can not send you emails, hello! CSA, you managed to send one to my employer. They give you a fax number which is engaged all the time. When you call in they refute your call and do not even capture the fact correctly.
I think Mr Cameron Should start there with regards to budget cuts get rid of the dead wood and employ people who really want to work. Also give every called a ref number that is tied to the call.
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