Problems with late payments of my maintenance

July 10, 2010

For the third time this year I am finding myself constantly having to make phone calls to CSA regarding the late payments of my maintenance. There is a deduction of earnings order in place therefore I should have no problems really but again in june i have not received my payment. Apparently the employer is late paying and CSA haven’t received this cheque. I will write another complaint online and hopefully I will eventually receive this money. In the meanwhile all the stress and worry it causes is beyond a joke, I have three children, mortgage and bills to pay. This is not acceptable and what do I hear time and time again, you have to wait the timescale for the case worker to ring the employer etc.

Very very frustrated and disheartened with the CSA.


10 Responses to “Problems with late payments of my maintenance”

  1. Bromwyn Gardner on July 15th, 2010 5:43 pm

    I hear you. I am going through the same situation of not know when I am going to be paid. I have written complaints and still waiting for a response. The CSA is a joke and employers should be immediately fined when they pay late

  2. Michael on July 16th, 2010 9:35 am

    I’m sorry, but you guys are really believing the CSA when they say the employer hasn’t paid?

    I think you need to look a bit deeper than this as I know, from my experiences, that when an employer pays the CSA does not necessarily pay the PWC straight away. I’ve heard from the PWC that the CSA claimed the employer hadn’t paid, but I know for a fact they had.

  3. Jim Whittam on November 11th, 2011 9:36 am

    Myself and my partner both have children to previous relationships and therefore are in a situation where we pay and recieve payments from the csa. This allows us to see how it works from both ends of the spectrum, and I can definatley say that they (csa) are probably the worst ran organization I can think of. I have had issues where payments I have made have gone missing, I clarified with them that we had had another child and a deduction in payment should be scheduled, this took them 3 month and due to what they termed a issue with their calculations I recieved a bill for £765. On the flip side my expartner gets told that my employer has failed to pay, even though theyve told me different. With regards to recieving payment, we have been told every excuse under the sun when it is late, even down to they have the wrong bank details for us and when we offered to give them the details they declined and the money appeared.

    Ignore everything the csa call centre says and contact the comlaints department, it takes more time but they do seem to know what they are talking about and dont tell lies to get you off the phone!!!

    PS beware at the end of the financial year…..thats when they have created any number of problems and acted insanely flippently towards any sort of call we make to them.

    As I have wrote this my mrs has just came in and said that the csa money hasnt gone in and shes about to ring. Fantastic.

  4. Steve on January 23rd, 2012 10:11 am

    Same probs here! My ex chose to give false employer details at the outset so I opted to have deductions from earnings put in place. Initially (early 2011) payments were made during the period allowed (to be recieved by the 21st of the month) even though she gets paid the last working day of the previous month!) but recently it’s been a day or so before the cut off. 23rd Jan 2012 and I’ve still not heard (or had) a bean. How hard can it be for CSA to chase this than have me chase them to chase it each and every month. It should be CSA getting fined for not chasing it aswell as the employer who are are legally bound to pay or be prosecuted! Any thoughts?

  5. chall on January 23rd, 2012 2:54 pm

    The agency can sit on payments sometimes. This could happen if an employer sent in bulk payment for multiple cases and/or an employer didn’t completed DEO payment schedules correctly OR they have been known to blame the computer for not allocating it to the PWC.

    An employer should send the money to the CSA as soon as possible after the deduction has been made and no later than the 19th of the month following the month in which the deduction was taken. After it has cleared, it should get passed onto the PWC, which can take around a week.

    chall ~ afairercsaforall

  6. louise on September 14th, 2012 1:44 pm

    the CSA also claim they have tried to take a payment when they haven’t stating that the payment has been declined. How this can be I have asked them when I have had my bank statement right in front of me at the time of talking to them and more than enough funds to cover what they demand. When ringing my bank after talking to them my bank tells me that no request was made by the CSA that month to try and get the funds a joke and a lie by the CSA another way for them to build up arrears. and when you talk to them they think they can respond by treating you like something they have just trod in. Beware of anyone called Caroline who works for the CSA because for some reason she thinks she is better than anyone else the jumped up tart.

  7. Lindsay Murphy on April 16th, 2013 11:16 am

    Since 2003 my sons child support has been clerical and M.P influenced. The point is non-resident parent use to communicate with me and to date I’ve only ever noticed that the CSA have an advantage if both parents do not speak to one another.

    £10,000 could not be accounted for from 2004-2006 but their words was “it’s written down so you must of had it” well that’s something they are suppose to prove to me.
    Every year there’s a problem and there’s suppose to be weekly payments to help the non-resident parent. Well I’ve heard every excuse known to man from this agency and still waiting for them to trigger off payments 3 weeks later. I was told last week to not make a fuss and they might send you your payments. Erm! Excuse me this is just plain theft and this agency make a lot of money dreaming up excuses!

  8. Donna on December 14th, 2015 12:24 pm

    I am sick of ringing csa about my missing payments. I received my payment in August then didnt receive September and octobers but got November’s. Every day I call them and get nowhere. They are saying they haven’t received any payments and are trying to contact my ex partners employer. Ive spoken to my ex and his employer and they have proof its been sent to the csa. Rang them back today to be told as its the festive period it may take a bit longer than usual to review my case! They have had since September to do this! What a joke!

  9. Angela on September 11th, 2017 10:21 am

    I am also late receiving my payments! He says he has the print out of them taking the money out but it still says in rears ! And when I call and leave messages I don’t receive one back to tell me what’s going on and when my support will be in !!!!!! I am a single mom and like other moms and dads we count on this exspecially when our kids are returning to school and we count on our support to be there that’s why we spent money on lawyers and go to court so we can be put through this program !!! This place needs to get there stuff together because I am sure if it was us owing them money it wouldn’t take long for them to get it !!!!

  10. Bill poole on December 31st, 2017 11:48 am

    Have just received final statement from cs..a and have discovered 21 payments of £120 missing for which I have receipts. My ex had complained at the time that she wasn’t getting paid and was told I hadn’t paid. When I enquired with them I was told she had been paid.this caused problems with my relationship with my children as my ex was telling it was my fault there was no money .still not getting anywhere csa.

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