I work for the CSA and they have no idea what they are doing
October 10, 2012
Well I have worked for the CSA for about three months and I can safely say they don’t have a clue what is going on and I really mean that… I don’t have a clue what I am doing, I blag my way through every shift… I don’t do this because I am lazy or arrogant but because I just don’t know what I am doing. This seems to be the norm nobody knows what to do.
Some examples are as follows
The CSA has three payment systems and payments always get lost or stuck for no reason… I have discussed this with my manager and nobody knows why or what to do when it happens. We all secretly think most of it is done on purpose and it is a way to make money from interest even though they say they are a non for Profit Company… However I can’t prove this
People call asking for the schedule to be explained or for guidance on how it has been worked out… Nobody knows how this is done so don’t bother calling to ask it is a waste of your phone bill. The only person who knows this will be your case worker and we are never allowed to pass calls trough to them, we just have to sound confident and tell you it’s correct and ask you to write in to dispute it which has to be done in 28days and it is probably passed that by the time you receive the schedule.
The computer systems are so slow and out dated it is unbelievable they still use Outlook 2000 I had a PWC on hold for 20mins the other day because my computer didn’t work and this is a regular thing.
Oh and who here has been promised a call back within 5 working days well, I am sorry but it is a red herring just to get you of the phone. I get so many complaints about that you would not believe it…
I cannot wait to leave but one thing is for sure I really feel sorry for all the people who have to use the service.