I work for the CSA and I think they’re shit
March 16, 2010
I have worked for the csa for too long, it is the most miserable, underpaid pile of crap in this country. the computer system is crap, the management are crap, we are the lowest paid staff in the civil service, and we have to deal with gready people who hate each other to the point they will either stop a parent seing their own kids, or deliberatly mislead us to get out of paying for their own childrens upkeep.
god help me before i become suicidal, because even though I lose sleep over my clients personal dilemas. I bet not a single one of them gives a shit about the person they ar abusing on the other end of the phone.
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26 Responses to “I work for the CSA and I think they’re shit”
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Seeing as you work for the CSA perhaps you can tell us why they are so bad.
Why do they take so long responding to correspondence?
Why are they unable to add up?
Why do they loose payments made to them?
Why do they threaten people who dont owe them any money?
Why dont you take the same action against non resident mothers that you do against non resident fathers?
Why dont you know your own rules?
Why dont you respond to complaints?
Why do you refuse doubtful fathers a DNA test?
You see my friend, everybody that has to use the CSA is unhappy with the service you provide. You may well claim that you are the worst paid civil servants, well maybe you are the worst producing civil servants, I mean how many government organisations have to do the same job several times over because they cant get it right the first time. But hey, I bet you earn more than minimum wage, the parents you fail to collect CM for get nothing ……
You problem is you get the abuse because of the system being so unfair and biased and generally as it was said, not fit for purpose, you are on the front line, so thats why, we never get to speak to the idiots who gave us the system to have to deal with. I wouldnt have been abusive if I got believed which eventually I did but took 11 yrs to prove my ex wa a liar through the criminal compliance unit. But still then nothing has been done to rectify the mistakes. If no one worked for the CSA then it would have to be shut down. I understand jobs in certain ares where the csa offices are, are limited so I believe the government use this to get workers. I would love to work for the CSA but then again I probably wouldnt be liked by the senior bods as I would get justice for people and pull out all the stops and know the liars as I have first hand experience of it!
Have you ever thought of going ‘under cover’ for a documentary programme?
Well I would guess you have targets to meet to bump up your wages, and if you take advice from your managers to put the phone down on customers because they have asked lawful questions that you cannot seem to answer so the best plan of action is to hang up, what a cop out.
Then when you send in correspondence because thats what they have put you down as, you ignore that too. Well I am sorry I have no sympathy for anybody who works for such a dirty evil corrupt BUSINESS whise sould purpose is to destroy the family unit and allow the female to drive the male into the ground.
Is it any wonder that people speak to you the way they do after all when you look at your leaflet you send out to threaten fathers with, the amount of unlawful DEOs you have unlawfully placed on fathers wages, the amount of unlawful Property Charging orders you have placed upon peoples property, and how many fathers you have sent to prison, and your company brags about the fact.
What do you expect people to say to you when you ring up threatening them with prison or threatening them with liability orders for arrears you cannot justify, knowing fine well magistrates cannot question you about how made up the assessment, ” you owe us £35000 in arrears and you must pay this within the next seven days or we will take you to court” what do you expect the father to say ” ooh right yes ill just pop down to my bank and I will get you the money no problem MR CSA worker”
Oh and another thing perhaps you should ask your company why they have £21000 worth of CCJs registered against them…… the CSA dont even do good business.
Check out our sitewww.deadbeatdadsassociation.co.uk all the evidence is there my friend
Sorry no sympathy, surely you must understand the reasons why you get abuse?
You yourself are abusing the very people that pay your wages, we are all under paid and then the CSA take what little we do have,perhaps if you and the other staff showed some empathy and humanity or a slight bit of respect to the people you deal with then perhaps then you might get it in return.
Put yourself in the shoes of the people you are dealing with,people who are so fustrated, having to put up with the CSA abusing them daily with threating letters, vindictive ex partners, using the children to make money and milking their ex’s dry just out of spite
There are parents out there that take no rsponsibility and yes these are the ones that the government should target, but the CSA don’t targt these people they target the ones that do take responsibility and distroy their lives and that of their childrens.
personally I do take my responsibility as a parent seriously and have shared care of my son but still pay £250 a month through the CSA, how fair is that ? Ive worked hard all my adult life to get a half decent job , to provide for my kids. then the CSA take my money to keep my ex and his new family.because they get benefits.
I thought the csa were set up to reduce child poverty ? IN MY CASE. all they have done is give to a selfish greedy pair of parents with control a luxury life style that they don’t have to do a hard days work to pay for .If my son got that money I would give every penny I earnt but he doesn’t. What is this teaching the next generation i ask ? All government systems concerning children needs a damn good shake up, and it sums it up really that you as an employee of this disgraceful organisation doesn’t give a damn either about the people that you are paid to serve.
P.S Please to all other respondents its not just women who do this men do too, I am a Mum, I know there is a greedy women behind my spineless ex husbands actions, but not all us women are the same I am in the same boat as you guys and on the same side x
This post just goes to show the CSA are a bunch of comedians.
STRESS STRESS you are having a laugh.And lowest paid aaaaawwww my heart bleeds.
Suicidal you wouldnt have a clue what that feels like.
But you are right about not giving a damn about the abuse we shout down the phone at you because you bloody deserve it.
Tell you what ive got some spare rope at home.I will cut a piece short enough for you to use around your neck
well said reece to the point and the truth do you want to try and teach these unlawful lies how to be honest
even better lets take their money and their homes and use there words against them its not a problem or i dont care
dont let them hang himself just keep that the easy way out make them suffer day after day night after night
with no money no home no access to your own kids while you pay the DEAD BEAT MOTHER not to see your kids and have a high life style with help from the government
tell u what meet up with myself and 100 percent of fathers and see how long you will live knowing what you have caused and done
Martin and Reece
I am 100% behind what your saying. in both your cases it is the mother behind this. IN MY CASE it is my ex husband thats doing this,agreed there is a greedy women behind this spineless excuse for a mans actions, but i’m sure theres plenty of men living an easy life on our hard earned cash, which we are paying twice over in the taxes we pay and csa payments. hope you get the what i’m saying, as I completely agree with you. But it happens to Mums to,we all need to stand up to this, men and women together to teach our kids this is just unexceptable. x
Sad Mum i do understand where there a will there is a way and will beat them with the truth
dident mean to offend i know their are some mums getting screwed as-well i should have word a bit more fair and equal
You’re right Martin; there are mums getting screwed as well. That’s generally how they become mums in the first place
Sorry, couldn’t leave that one just lying there.
12 years it took me before the spineless parasites you work for gave into my demands for a DNA test and no suprises that it said i wasnt the father of the child the CSA forced me to pay for.
I nearly killed myself in those 12 years on numerous ocassions.If it wasnt for my mum and niece i would of done it.
Now they are trying to con me out of the money they said i will get back.
Still so far ive got £8000 back from these gutless robbing parasites.
Michael lol i see where you coming from very funny
but you know what i ment
Very funny you guys !!! On a serious note, this agency is a cause of so much pain and misery, but I do find that this website and afairercsaforall does help even just to vent our fustrations,I am a wake at night hence being on here this time of the morning trying to come up with some plan as to how we can fight this unjustice as the government blames us for the cause of the country breaking down, while all I want and you want is to do right by our kids. Yet we are the ones being screwed,
Martin you haven’t offended me, I was ignorant to the plight of so many dads that this was happening to, I have worked all my adult life, to provide for my family,I have never asked my ex for a bean, I was just happy if the kids were happy and always encouraged a relationship with their father. Keep going off on one, so I’ll end it here!!!
I will support anyone in the same situation as me.
I’m sorry, but i personally think that you man hating lesbians at the CSA should catch cancer and burn in hell. Ever thought of yourselves as murderers? Coz thats what you all are. A minimum of 8 suicides a year (that we know of) are caused by you idiots. ”Every penny goes to the child”, my arse, that would mean that you lot would be volunteers. Destroy the CSA before it destroys everyone elses lives.
I received a letter a few weeks ago from the CSA saying the mother only received half of the £299 a month they took from me.
The other half went to the Secretary of State.
No wonder the CSA never wanted me to have a private agreement with the mother.
Cock sucking wankers are now saying i owe 1500 from years ago that they found during a trawl of the records.
Guess that fat scottish one eyed turd Brown needs the money to help us out of the mess he created cos none of it will go to the kids.
Best bit is i was paying arrears for the last 10 years and they finished recently until they found this new extra debt.
Staff are rude dismissive and arrogant on the phone and dont give a damn, i looked after 2 kids for 6 years that werent mine, i fed them, clothed them took them on holiday yet their father who was a criminal dole scum bag was never chased for money even when working.
If any staff at the CSA are suicidal im game for a bit of assisted euthanasia if you need a hand, turds
If it’s so bad working there, and all the staff feel the same, why on earth don’t you do something about it? Please Please urge ALL of your colleagues to actually care about the people you are assessing. Their lives, finances and happiness depend solely on your calculations. Please please do them properly first time and please speak to everyone on the phone nicely and wtih humanity. Contrary to popular belief, most men are actually happy to contribute a FAIR sum of money to their children. However, they are all UNhappy to be fleeced out of 80 or 90% of their income and lose their homes or new partners because of incompetence. Please urge your colleagues not to sit on cases for months allowing huge arrears to build up – do you not have a union you can go to for better pay and fairer conditions? STRIKE IF YOU HAVEN’T! The only way that the CSA system will become fair is if everyone who works for it shouts out VERY LOUDLY about what is going wrong.
I’ve recently had experience of the CSA through my wife and step son and it’s shambolic. If this was a department in the private sector it would be shut down tomorrow through lack of customer service and general uselessness. Hopefully someone in this new government of ours will grab it by the throat and shake all the crap out of it, get rid of apathetic telephony staff who cant think for themselves and sack all the limp wristed managers who obviously dont give a damn about what they’re doing. We’ve endured multiple phone calls over the last 6 months and our issue is still not resolved. Experiences of incompetence include – agreements and information not being logged on system, staff not knowing their own systems and rules, different stories of rules and regulations each time we ring, dates for payments being mixed up, cases being cancelled before back payments were receiced, poorly laid out photo copies of forms being sent out, documentation proof not being stated on supplied forms then the CSA taking weeks to tell us they needed it, differnet members of staff saying everythings sorted then someone else two weeks later saying it was never sorted in the first place, wall of silence regarding possible delays or lost information thus leading to more delays….on and on and on………bunch of useless idiots. I blame the managers and bosses of these offices for running such a poor show and the authorites for letting it happen. Not only are they messing with peoples lives, they must be wasting millions being so useless
are you right ?
I would rather shove my head up a dead bears arse than work for anybody i have no respect for,
Stop whining and get another job you knob
I work for the CSA and I’m proud to do so. In an ideal world, we would not exist—parents would put kids first when they split up and would make sure there was financial provision for their children. But it is not an ideal world and last year we collected over £1.14 billion–all of which was paid out for children. Which makes for a lot of trainers, school trips, clothes and shoes.
Hi Paul,
Are you also proud of the delays, errors and maladministration that the agency are renowned for?
- In an ideal world, the agency would be fit for purpose – and parents (NRP’s & PWC) wouldn’t be put into dire straights financially because of such.
chall ~ afairercsaforall
Hi Chall
No–I am not proud of any poor performance. but you have to look at how we are improving in what we do; getting it right–we now process new maintenance applications quickly and accurately; keeping it right–we can now process changes in client circumstances faster than ever we could before; putting it right–we are collecting more than ever. But this is only part of the story–they key thing is that any form of CSA is only necessary where parents do not take financial responsibility for their children. If they did, then the state would not need to get involved at all. The “fit for purpose” quote is 5 years old now. Our results are audited and publically available.
Wasn’t the agency initially the brain child of M Thacher, to gain fiances from NRP’s, who did not pay for their offspring, leaving the tax payer to pick up the tab when the PWC was on benefits? – CM gained was offset against benefits received by the PWC. This has since been repealed and PWC on benefits now keep all maintenance payments.
“putting it right–we are collecting more than ever” ~ This will also include arrears that agency inefficiencies have attributed too. Would you be good enough to share figures from agency ‘publicly available’ stats, how many NRP’s have arrears due to agency incompetency? I doubt you will be able, as publicly available stats only tell part of a story!!
How any system operates will be determined by the competence of staff and efficiency of computer systems. Sadly there are still parents that fall foul and are failed by both.
how do you explain the csa hounding my husband who is already agoraphobic, socialy phobic, and has aspergers and tourettes, and is already on the brink of ending it all, he has recently been registered as disabled, and hasn’t a penny to his name, but the fucking csa do not listen, they have passed the debt to the “csa ballifs”, threatening to take our things!!! but yet they still don’t hear my husbands plea??? his cndition is worsening from all the bullying from the csa, and has almost rendered him housebound, he is the most wonderful man i know, and his only crime i know of is he fell out of love with his ex wife, he still see’s his daughter from his previous marriage who he loves very much and provides where he can, we ourselves have 2 girls whom he is a wonderful father to and loves very much, now why make my husband suffer even more than he already does, this makes life difficult for us all, i really do not know what to do anymore, i’m afraid i’m going to wake up one morning with my husband hanging in the garage, and yes things really are that bad, the csa needs to be stopped and now! otherwise other loving familys are going to lose loving caring parents. and my husband is that bad at the moment that i sometimes feel i’ve already lost him, thankyou csa you set of evil disturbed bastards!!
What the Hell are you lot moaning about , the CSA have been doing this to good fathers for 18 years and like MP’s they can get away with it because as the TITLE says QUANGO ie Non Accountable – Just like the MP’s that released this job creation scheme and oh yes it’s the same group of people that change the laws back in the 70′s to make Divorce easier for greedy women who wouldn’t be satisfied if they married a Billionaire.
Divorces before 1974 4,000 a year
in recent years 120,000 a year
Still never mind it keeps all those people we care for in jobs
MP’s
Solicitors
Judges
Barristers
CSA
And yes lets no forget that single mum who manges to extend her career
by having a series of children by different men.
As a Tax Payer take comfort you support all of the above
it’s Nice to know the Family is being so well looked after by these Professionals isn’t it .
Like I said the CSA have only been going for 18 years – oh I wonder how much thats cost us – What do you mean your MP doesn’t know or Doesn’t care
TO PAUL CSA EMPLOYEE OF THE YEAR As I’ve said before I am appalled and disgusted that a government body such as the CSA encourages and support vindictive ex partners to non compliance of court orders and reward them in doing so. Blatantly Ex-partners are doing so for their own personal and financial gain.
This is Domestic Abuse supported by this agency. Surely the whole point of the CSA is to do what is right and fair for the children not to create battle fields that put children right bang in the middle. I neither care nor am concerned about the money.
My concern is that the CSA allowed and support this and encourage them to use children to their advantage as yet another form of abuse.Equal parenting and shared residency would help stop this abuse and put this joke of another government agency out to pasture.
and your proud to work for such a joke of an agency, they are not getting it right, only last night I got abusive text messages yet again from my ex stating I’ve not paid my maintainance, which the good old CSA say I haven’t for the last two months, well the money has gone out of my bank account , so i’ll spend yet another morning chasing this up, PROUD your a joke .