How do I complain to the CSA?
May 28, 2010
I have been waiting since last June for a breakdown on my account as to how the have come the amount of arrears on my account.
The letter i got last year said i had to pay them off within a year and would be paying until june 2010, I disputed the amount as i made payments to my ex direct which i was advised she told them this was for something like not child maintance so this would be counted as arrears. I also had a 2 spells of unemployment last year so should not have been paying anything but they have added it as 5o pound per week. I had have been on the phone asking for break down of dates they have etc and even went through it over the phone and and the women agreed that the arrears are too high and she brought it down to ₤800 that i owed.
I have now been paying and extra ₤108 per month for the past 11 months which comes to ₤1188. Now they have sent me payments for this year and have pay extra untill october? i have asked how they have worked this out and one person refused to give me break down and this has now forced me into bankruptcy.
Nobody seems to want to help when i call and most of the time very rude.
I too need money for my girls, clothes toys and be nice to take them away this year.
I have sent in bank statements details of unemployment but still no joy.
Has anyone any advice on where i can go too or complain too and actually get results?
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5 Responses to “How do I complain to the CSA?”
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Hi James1
The agency will not carry out retrospective changes in circumstances.
Firstly, have you applied for your Data Protection file? if not click on my user name and go to the download section on the web site it takes you to – the agency charge £10 for this, do not send cash OR cheque. Postal orders need to be made payable to; CSA
Secondly, to complain, you will need to escalate your case to a clearly marked complaint to the agency and give them the opportunity to rectify the matter (you should also involve your local MP at this stage). If the agency fail to deal with your case correctly, you can then proceed to the Independent Case Examiner, after that your MP can refer to the Parliamentary Ombudsman.
~ join us in the forum at afairercsaforall
James the above is what I would have said too, please also join the facebook groups Child Support Agency Failings and others, you will see there are many of us on there with similar problems and trying to do something about it, its also a support group with giving one another advice on things, it might be useful to you.
Good luck.
I have shared residency, half my daughters time, shared parenting plan, and shared parental responsibility and the csa are still asking me for money. how about that
The law says the parent with Care is the parent the parent with Child Benefit. My Partner was in exactly the same position. He ended up being asked to pay 50% to the CSA and got a case together that his wife should pay Him for the time he had the boys.
They had shared care and he claimed child benefit for one son his ex for the other. They ended up paying each other CSA. (At very different levels but it cut his bill in half) check out European legislation. Good luck.
Hello, I was wondering if anyone could help me.
My partner has recently recieved a csa claim from his x partner.
My Partner has two daughters, he pays his eldest daughter’s mum £110 a month and the other daughter who he has not seen for 6 years because her mum wouldn’t let him he does not pay towards.
Barring in mind that the when him and his x partner to the youngest daughter split up, he did agree to pay £100 a month to her but she just disapeard and took his daughter away from him without telling them where they was.
Its been 6 years and all of a sudden shes put in a claim for the csa.
They phoned up and said they would be taking £58 quid a week from him.
I have a son of my own
I used he CSA calvulator and put in that he has 2 children on the csa
Number of children living in househould is 1
Number of nights my partner has his eldest daughter 52 to 103
and his weekly income is £400
and it came to £58 a week.
I thought this was crazy and thought stuff it, see how much difference it is if we have another baby.
So i put in the same information only i put that we had two children living with us and the calculation said £55 per week.
How are the CSA making out the calculations:
the two children that dont live with him are getting more money they get £232 a month, divided by two is £116.
But yet there is only a £3 deduction for having two children that live with you.
So they reckon the children that dont live with you should get everything but the children that live with you should go into poverty.