For the last three months I have been dealing with the CSA and seem to be no closer to a resolution to the matter.
I used to pay my ex cash evey week as she requested for the reason I have since discovered that she didnt want the social to see the amount she was recieving. She broke contact and wouldnt accept money paid via bank transfer, she wanted me to drive up from Rugby to West Bromwich each week and post the money thourgh the letter box, I wasnt happy with that, So banked the money until she came up with a better resoluton to paying.
She contacted CSA who requested my payslips for 6 weeks, the letter arrived the day before the cut off date to send the slips so I called them up, explained to them the issue they said they woud extend it by 1 week. I completed the forms posted the slips. The next day I recieved a letter saying I failed to send the slips and were going to approach my employer and do a deduction of earnings order. Called them again Explained again what we had aranged and gave them my employers details, The details of my other recently born daughter and they were going to process the details with out the forms. While this is ging on my daughters child support money is building up in the bank, so I asked csa about making volentry payments while they sort this out. I was told they could not accept any payments and I would need to aproach my ex to make the payments. They went on to explain that if she was to refuse signing the recipet then to take measures to veryfiy that the payment was made. I transfered the money from my daughters maintaince account and made a cash with drawal at a cash point local to my ex for the exact amount owing at the time to bring me upto date. It was handed over to her infront of a interveiwing cafcass officer who recorded the maintaince payment had been made and included this in her report for court. I also got my ex to call the csa to record the payment the amount and what it was for and to send me a text message with the date Im paid up too. So as far as I was aware I had covered myself to the best I could. CSA got incontact with me and said they had worked out for both of y children it would be around 78 pounds a week each recieving half of that. They were going to call me back to confirm it later on that day.
They never called back so I called them back to find that the case worker had removed my newly born daughter from the system and setup the case as one child and I would need to pay 54 pounds a week for one child and my newly born child would get nothing. They wouldnt take the details over the phone for my new daughter and would only accept the forms re filled in again and to make a new claim for her, so up until the period of the initial csa claim till the new csa claim for my other daughter they wanted me to pay the 54. Excluding the 190 i had already paid voultary there was a arrears of 135 pounds that I paid and arranged a standing order for 216 a month for the 2nd of each month until the confusion of my other was resolved.
CSA called my ex who then denined the money was for maintaince payment but for arrears before the csa had got envolved. There was no such thing and had always been paid.
I spoke to the csa and refused to pay the 190 as I had already paid it, and they have records showing my ex had called but a agent hadnt filled in all the information at the time and corespondance since with ex suggest that she has made false claims saying that I never paid it as a maintaince payment. I then inform them I have evidence and explained the evidence I have to them, and that it was collected on there recomendation. They asked me to send it all in. It was sent with more forms for my other daughter, I called them again and they had lost the evidence denied recieving it even though they recieved to forms for my other daughter, that was in the same envelope, all be it had gone to the wrong office. So I have repeatedly asked for the details for the correct office to forward more copies andyet more forms to get this sorted out, to no avail im yet to recieve a single form. My ex finally agreed to verify the dates to the csa but refused to call them they would have to call her but again the csa refused, But then after the standing order goes out I receive a letter stating they will be with drawing 144 for 3 weeks 1 week at 120 and the rest of the time 54 direct out of my wages. I called them and they have refused to stop the order even though they have recieved the payment via s/o. So I again called them to there response being go to her house and call csa from her house so they can speak to us both, I wasnt happy about that asked to speak to a manger to have the guy terminate the call so I couldnt speak to the manger. I speak to another officer who said they would have a look around for the evidence but refused to give me details to forwad another copy of what evidence I have. Now Im at my whits end, this week I will have paid 360 pounds in maintaince leaving me with nothing I wont be able to pay for my other daughter or even buy her a birthday card or even see her now. Never mind covering bills ect. I spoke to my ex who now is refusing to verfiy the amount because she dont want to do me any favours. Im at my whits end and desperate for a resolve what do I do now? Do I pay the 190 again to stop the order on earnings? Im I fighting a loosing battle? will I get back any over payment made once proven? Do I report this to police as it has grounds for theft by deception by my ex? help please. Sorry for the poor grammar and spelling in advance.