How do I complain about the CSA?


CSA Answers

5 Responses to “How do I complain about the CSA?”

  1. Mr Average on August 16th, 2010 10:08 pm

    In 2003 I was told that I would soon be moving to the new fairer scheme of the CSa in which I paid approx 15% of my net income for her upkeep against the current 33% i have and am still paying.
    However, I am aware 64,000 people have been moved over to the newer scheme meaning there seems to be a 2 tier system and that additionally the excuse of a failing computer system is just that an excuse, the Government and most importantly the CSa have no plans to migrate anyone, hoping the amount of people involved will be reduced over the coming 5 years.
    Can this be clarified.
    I’m sure having 2 people in the same position but each paying against different rules goes against article 14 of the Human Rights act on discrimination.

  2. chris jacobs on August 13th, 2011 3:27 pm

    what are your complaints procedures??

  3. Mark on February 17th, 2013 11:44 am

    I’m sure having 2 people in the same position but each paying against different rules goes against article 14 of the Human Rights act on discrimination……. Can i use this quote with the csa and would it stand up in a court of law ?. I have always paid for my son who is now 16 so i am on the old system. My money grabbing ex has contacted the csa saying that I’ve been doing more hours. Yes i have and the reason i have been is to pay off some debts and to cover the £250 csa so i can live a little. Why can they take into account my over time as my payments now look like it might be as high as £570. If this is the case and i do more overtime to cover this then i would be screwed again if my ex told them i was working more, it’s a no win situation. If i was on the new system then my payments would be £285 so how can they justify me paying double than someone on the new system, this can’t be right and should come under article 14 of the Human Rights act on discrimination

  4. Mr Todd on March 13th, 2017 10:28 am

    hoping someone can help
    the csa have contacted me after 1½ year after my case was completed saying I owe £202 after they have made a mistake, this after they said I owe £700 plus only for the to say sorry we have it wrong and you owe £146 which I paid.
    How can the come back now and say I owe this and after I have already paid the final payment twice, and now this morning they have rang my employer to try and do a DEO even though I not missed a payment or had a schedule, they have also not responded to my letters and I am still waiting on £25 finansion redress they promised over a year ago

  5. Mr Todd on March 13th, 2017 10:30 am

    Can you also tell me who the director is of the CSA and his/hers email address

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