CSA’s service is absolutely disgraceful
May 27, 2012
This is a copy of the email sent to the csa, they service is absolutely disgraceful…
Your message reads: I am a single parent and have been on the csa register now for nearly a decade, my complaint today is about two things first of all the service that has been provided over the years to myself regarding payments and the kind of attitude I have had to deal with by agents employed by your company. I made a claim for maintanance some years ago from the absent parent in the family with whom by law is allowed no form of contact with myself and child due to the danger he has imposed during our relationship.
I have received next to nothing in payment over the years and been given every excuse under the sun, I have a log of every call I have made and the people I have spoken to there has never been any result every call made to the csa has been at my expense and time consuming causing alot of undue stress and frustration, I have no form of communication from the csa themselves whatsoever, on every call I have made to the csa I have been humiliated laughed at shouted at abruptly spoken to calls terminated lied to misleading information fed told calls are not recorded so there’s no record of what I have spoken about to the agent, been told to go away if I don’t like the free service to deal with it myself and always promised a call back and then forgotten about.
I have had no option now but to file this complaint to yourself and now also considering very strongly to take legal action against the csa I have now made contact with my solicitor regarding this matter. I now anticipate a call from yourselves in respect of this and how you expect resolve the situation in the near future you are able to contact me via email or the mobile number provided above