CSA says my bank statements are wrong – how can they be?

December 26, 2012

I am having problems with the child support agency, they reduced my maintance in June with out prior warning they said I had been over paid by £1178, they sent me a breakdown of payments from their system from Dec 2006 to May 2012.

After getting copies of my bank statements I found that I had not received all of the payments, I sent a letter of complaint after approx a month a complaints advisor called to confirm that there had been a mistake and that i did not owe money, that I had not had an over payment at all and that infact it appeard the non resident parent now owed both myself and the secretary of state money.

She assured me I would now start to receive the corect payments again but could not tell me what would happen to the £940 they had taken since June.

Another advisor called me 2 wks ago to say I now owe £1782 plus the non resident £443 she says their system is correct and my bank statements are wrong, she said there is no way I can prove that I didnt recv the payments they say I’ve had and the complaint has now been closed. They are taking money for the next 5 months to pay the £443 back then will start taking the £1782 after that to the sec of state.

I dont know where to go to for help.

Comments

11 Responses to “CSA says my bank statements are wrong – how can they be?”

  1. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  2. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  3. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  4. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  5. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  6. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  7. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  8. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  9. hornbeamfairy on December 26th, 2012 12:33 pm

    RT @CSAHell: CSA says my bank statements are wrong – how can they be?: I am having problems with the child support ag… http://t.co/Utq

  10. chall on December 26th, 2012 1:39 pm

    Quote jennifer; Another advisor called me 2 wks ago to say I now owe £1782 plus the non resident £443 she says their system is correct and my bank statements are wrong, she said there is no way I can prove that I didnt recv the payments they say I’ve had and the complaint has now been closed.

    Your bank statements will show a true reflection of funds that have been paid into your account.

    If the response you have received is the final response from the CSA pertaining to a complaint you have made, you can take your complaint to ICE, see the link below.
    http://www.ind-case-exam.org.uk/

    It may also be worth copying in your local MP and asking for their assistance.

    chall

  11. Alice on December 26th, 2012 3:15 pm

    if you have been issued a client statement showing payments which do not appear on your bank statements ask the CSA to confirm which account they paid these payments to

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