CSA says my bank statements are wrong – how can they be?
December 26, 2012
I am having problems with the child support agency, they reduced my maintance in June with out prior warning they said I had been over paid by £1178, they sent me a breakdown of payments from their system from Dec 2006 to May 2012.
After getting copies of my bank statements I found that I had not received all of the payments, I sent a letter of complaint after approx a month a complaints advisor called to confirm that there had been a mistake and that i did not owe money, that I had not had an over payment at all and that infact it appeard the non resident parent now owed both myself and the secretary of state money.
She assured me I would now start to receive the corect payments again but could not tell me what would happen to the £940 they had taken since June.
Another advisor called me 2 wks ago to say I now owe £1782 plus the non resident £443 she says their system is correct and my bank statements are wrong, she said there is no way I can prove that I didnt recv the payments they say I’ve had and the complaint has now been closed. They are taking money for the next 5 months to pay the £443 back then will start taking the £1782 after that to the sec of state.
I dont know where to go to for help.