CSA refuse to pay my refund
November 18, 2009
Hi, I paid for my son every month through the CSA and when he turned 19 last march the payments stopped and I received a letter from the CSA saying that the case was now closed.
Then in Aug 2009 after paying nothing for 4 months my wages were deducted and my payslip stated a CSA payment. I contacted my Hr office and they had received a fax from the CSA asking for the payment ot be deducted. I phoned the CSA immediately and was told it was an error and I woyuld receive a refund in the form of a cheque and the CSA would fax my HR dept cancelling the order.
Surprise surprise this never ahppened and I have now had CSA payments taken from Sept and Oct pay. This has caused financial hardship for me and my family and yet everytime I contact the CSA I am told there are 2 refunds on the system for me but nothing is ever issued. I have tried complaining and asking to speak to a supervisor but all I am told is that someone will call me back within 5 working days and they never do. I am frantically trying to resolve this before my Nov pay is deducted too!
Can you please help me???