My ex turned up after being missing for nine years
May 24, 2013
My ex left me nine years ago after going fishing and simply didn’t come back. He was found by the police and had met someone else.
I didn’t hear anything until Read more
The CSA’s mistake has caused a massive rift bewteen me and my ex
May 19, 2013
Throughout the 8 or so years of dealing with the CSA I have had nothing but grief to the point of giving up and chucking Read more
I’m billing CSA for £355 due to mistakes
May 10, 2013
I’ve had a nightmare with the CSA. Every month they say they’ve set up a direct debit from my bank account and every month the transaction fails. Last month, the DD failed as per usual. I called, as per usual, and rectified the situation using my own time and money on the phone to an expensive 0845 number they insist on using. I paid with my Debit card and realised that if any other company made such spellbinding errors regularly, I would definitely charge them them for my time. So I have. I sent a notive with all the legal jargon therein informing them of my fees. £50 per 5 minutes for a phone call to fix their error. £75 per page of any letter I send in response to their mistakes, £35 per debit card transaction in the event they fail to take the funds electronically.
So, again, as expected, the DD fails. I called this morning and asked if they have read my notice. I also informed them that I’m now recording all the calls I make to them (amazing how their attitude changes when you tell them its on the record). So, after 28 minutes on the phone, and a debit card transaction, they have managed to create a bill of £335. I’ll be sending the invoice today, recorded delivery.
I’ll keep you posted as to how / when / if they pay. Under the schedule of fees, they are commercially liable to my charges for wasting my time.
What a shower. How can any organisation be so consistently incompetent?
I have paid more than a thousand pounds more than I should have
May 7, 2013
I split from my partner 15 years ago and have paid ever since. The case closed back in October 2012 but they said i owed money. It turned out that they had forgot to take off the direct payments that i had made which reduce the amount outstanding. I then was sent 3 letters explaining that my ex also owed me money, i asked for this offset against what i owed which would have stopped anymore payments beiing taken from my wages. After over 40 phone calls several letters nurmous online complaints getting my local MP involved im still no nearer to having this done.
Every month £405.81 comes out of my account, i have now paid over a thousand pounds more than i should have done if this offset had been done when i asked. I get no joy what so ever from the CSA only them telling me the same old thing and somone will get back to me which of course they never do, the only thing i managed to get from them was that my request to the Offset team was refused because the Bolton office had failed to fill out 174 form. I doubt that will ever get my money back has my ex is self employed. Thanks CSA
I always try and help the csa but they still make me feel like scum
May 1, 2013
I have been dealing with the csa for over 10 years and I am so fed up with there arrogant manner and there mistake making. Over the years I’ve had letters Read more
Wrong money received and right call handler always on the sick
March 20, 2013
I split with my ex husband in 2006,I got in touch with the csa for payment. my ex husband was issued to pay £11.14 a week for our daughter.
In 2009 the decided to re-assed my ex husband they did not complete this until December 2012,they got in touch with me in January 2013 saying he was in arrears of £2,500 and was told it would be sorted out in the next 4 weeks,it is now march and after writing a compliant letter I still have not received the right amount of money. I keep getting phone calls that the persons who is dealing with the complain is on sick.
Daughter is working but CSA hasn’t bothered looking into it
March 12, 2013
Through no fault of my own, my daughter refuses to have contact with me after the breakdown of my reltionship with her mother. I have been paying the CSA of 3 years, my daughter is now 17 and has a part time job.
The CSA told me that when she was earning, it would affect how much i pay a week to her mother. Also, i was told by the CSA that legally, they would have to find out whether she is in full time education or not and inform me. Since then, they have not given me any of this information, nor investigated whether or not she is working.
Despite many phone calls and letters I have sent them asking for this information. What can I do?
I am a pensioner yet I am paying the CSA for my daughter until she is 20
March 10, 2013
I have paid CSA payments for my daughter, and was taken to court to pay outstanding amounts, they declared at court this was the calculated amount and was accurate.
I paid the amount off and I thought I had over paid the due amount by about £1500, they then decided to recalculate the amount I should have paid since the case was closed. They justified they only owed me £41, thanks to their recalculation, though this figure was different what they had presented at court.
Normally once you have been to court and stated the amount of debt you cannot change this, but the CSA is above the law.
Since then I have received letters from the CSA stating Read more
Ex tells CSA lies about my income and they believe her
March 8, 2013
I split from my partner in early 2007 {not amicably} and we have 3 kids together.i moved in with my now wife late 2007 and we have a daughter together.
I hadn’t been employed for a number of years and my wife was claiming tax credits for her myself and our daughter and she was also working 16 hours per week.in april last year i started work for 8 hours per week and received £50 per week for this.however the Read more
CSA said I need to pay them back money they paid to me
March 6, 2013
I have had an open case with the CSA for over 8 years. Due to my ex-husband refusing to pay maintenance and refusing to provide details of his earnings an amount was settled on a few years and the CSA paid me 110 pounds a week for a couple of years (for 4 children). For some reason I have never understood he was then given a nil assessment.
When I tackled him about that he agreed to pay that amount directly to me. Then after a year he went back to paying it through the CSA. But as I had a nil assessment they paid me only 23 pounds a week even though he was paying them the 110 pounds still. They have now said that I have to pay this amount back as they shouldn’t have paid me, even though there is a tribunal going ahead to determine if the nil assessment is accurate, it has taken 2 years to get to this part.
My ex husband has as a result of having to go to a tribunal put in for maintenance. I was told last week that his application for maintenance was refused.
Today I had a phone call to say that they have contacted my employers and they want 50 pounds a week from me, as they are taking my working tax credits into account. I fail to understand how this can be happening.
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