CSA made a mistake which cost me dearly
February 10, 2013
The CSA placed an ‘Attachment to Earnings’ on my salary by mistake, a computer generated letter that should not have been actioned. Almost £1500 was taken from my salary in December 2012.
I was informed by the CSA that they would cancel the AtE immediately.
A similar payment was taken out in January 2013.
The ‘overpayment’ of £1500 was in addition to the Child Maintenace I pay by standing order, a total amount ~£2,300.
Trying to recoup the ‘overpayment’ has been a nightmare. I have spoken to seven personnel at the CSA, all have a different story. I have been advised that it will take three months to repay me, by means of reducing my monthly child maintenance.
The AtE is still in place, my employer informed me of this today. The CSA twice told me that they have removed it, but this evening they confirmed it was still in place but they would endeavour to remove it.
If the CSA were a business they would have been put into Administartion years ago. Incompetence beyond belief.