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CSA jobsworth processes just to tick a box, is it fair??

October 23, 2011

Letter of complaint to the CSA jobsworth processes, it just ticks a box but is it fair????

I wish to register my objections with you regarding the payment of maintenance for our daughter payable to her father, my ex husband.

I left the material home in March 2010, and was granted a divorce in October 2010. It was agreed between me, my ex husband and our daughter that because of schooling and location, our daughter would stay with her dad during school time and stay with me weekends. This arrangement has work well so far, and I never had any objections in supporting my share for my daughters up keep and welfare, thus have paid a voluntary amount each month to my ex husband, (details as shown below).

You contacted me in December 2010 to advise that my ex husband wants to collect maintenance through the CSA, and as a consequence assessed my circumstances, again I have no objections to this, and it does not matter to me who I pay as long as it is for the benefit of our daughter. The amounts you calculated on average per month is £271 I pay £265 so not that far apart. Because I was paying similar amounts, you contacted my ex husband to see if he wished to continue claiming through you, he did not and on 8th December I was advised by you to continue payments as before.

On 21 January I understand that my ex husband for whatever reason changed his mind, and re-opened his claim through you. I was contacted by your office requesting my bank details, which I was unhappy to give as I understood the claim was closed. I telephoned your office for an explanation. You then sent me a direct debit form which I duly completed and returned, with a copy of 3 bank statements as evidence of payments which I have made to my ex husband for our daughter, I pay in advance, which I have done since April 2010.

On the 2nd February I received a table of amounts which you have calculate what I am to pay, detailing an arrears amount of £62.14, I then received another letter from you on 4th February whereby the arrears has increase to £124.28. I contacted you office to explain, and was advised that you have written to my ex husband and you are unable to refund the overpayment to me unless he signs to agree that he has received the payments for the purpose of maintenance for our daughter.

I therefore strongly object, that I should have to pay, the arrears, when I have supplied to you my bank statements which clearly details maintenance, I also strongly object that I pay in advance and yet I am paying you in arrears. And I consider it a total waste of tax payer’s funds, with all of the correspondence I have received, days apart from each other with different information being presented to me. I have calculated what I have paid to Mr Maxwell over a 12 month period, and based on your calculations I have paid £2361.41 more than I should have. I feel that I am being penalised for being upfront and honest and the systems does not take into account the genuine honest people like me.

The CSA has not followed up my complaint, other than the initial letter to my ex husband, their only interests as far as I can see, is to tick a box to say they have followed a process, and the process seems to be, do not pay any amounts voluntary, wait for the CSA and then everything all works, one down fall my financial support does not get paid for a number of months until the CSA has done their evaluation, perhaps that’s how it works???

Written by tracy maxwell · Filed Under CSA Complaints 

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