CSA ignores my recorded delivery letters of complaint
September 1, 2010
Ref – Donna Holland complaints officer Crew ext 14644.
Despite many RECORDED DELIVERED LETTERS and requests for FULL BREAKDOWN AND EXPLANATION in how my case the figures are worked out from my accounts supplied (self employed)- The CSA choose to ignore my requests and send out threats with different amount of figures each time from week to week making their own RULES UP as they go along.
My one Daughter is almost 19 and has finished college and still they are requesting payment for her too??? I have harrassing phone calls that dont seem to END despite requests to deal with myself in writing only. Many departments have dealt with my case including the APPEALS department and still “NO SOLUTIONS” to how they arrive at the figures they supply me.
Who is in charge of these people as it seems they all do their “own” thing without gathering all the information that I have supplied on more than one occasion. Its not a lot to ask, yet they are not capable of supplying what I request, yet it is LAW to show a full breakdown on how they arrive at their calculations inclusive of all monies already received which I have paid monthly since CSA started.