CSA had no idea what I was talking about due to their mistakes

January 6, 2013

My csa hell started 18 yrs ago, 2 weeks after my first daughter was born a csa worker came to my parents home and asked for the name of my babys father, I was told if I didnt correspond then I would lose £10 per week from my benefits, I gave them the name of the absent father which then resulted in 18 months of going to and from court as he refused he was the father, dna tests finally proved he was and that was the last I heard from them until I went out to work 10 years later, I was told to contact the csa regarding my payments and to have them paid direct to me as I was now working.

When I rang them they had no idea what I was talking about, after 6 months it turned out that my ex had slipped through the net and never paid a penny or paid for the dna test!! I then began to receieve regular maintenance for the next few years, then when i went to the bank to get my payment it had reduced to a double figure sum (from triple figure) and no one at the csa had bothered to let me know, they then did another asessment as he had gone self employed and it has been a low sum ever since, in October i went to get my money and nothing was in, I then rand them and they said they would look into, I have since lost out on another payment and get the same answer everytime I ring ‘it needs referring to the enforcement team’ i now have to wait again until this happens.

I also have a son who will be 3 in february and i have never had a penny, they have got all the info for my ex and are still waiting for wage slips 3 years later, they do not do anything to contact him and I dont know where else to go with this, I have contacted the local MP but this hasnt helped 🙁


One Response to “CSA had no idea what I was talking about due to their mistakes”

  1. j on January 26th, 2013 11:12 pm

    This isnt the csa its an open forum so don’t give names/details etc especially of children.

    Don’t deal with the csa by phone, everything in writing, sent recorded, keep the receipts.

    Copy your MP into everything and try and get them involved as your advocate.

    Make a formal complaint about any decision you are unhappy with from the outset as time limits are involved. Always go for an appeal tribunal asap following the internal process.

    Get a copy of your Data Protection prints from the outset so you know what you are dealing with, again follow the correct procedure in wording your request to get ALL information, send it to the right department, send the correct fee.

    Don’t be afraid to complain about any csa staff, or their superiors if you feel you have just cause.

    Remember the process, internal complaint, ‘independent’ case examiner (the csa protection department), appeals tribunal, parliamentry and health service ombudsman through your mp for maladministration.

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