CSA failed me and my family in the 90s and I demand answers!

June 23, 2017

I am looking to make some sort of complaint to the CSA for the way they handled my case back in the 90’s. I was born in 1981 so am now an adult but when my father left I was only a child. Following the breakdown of the relationship between my mum and dad, my dad would occasionally give money to my mum to pay for myself and my older brother. Then the CSA got involved although they never actually managed to get my dad to pay anything, apparently they were unable to locate him.

After I had turned 18 my mother did receive some arrears payments of around £20 a month for a short time but this is nothing in comparison to what was owed. I have recently tracked my father down and through a combination of the electoral register and the land registry found that he has been living at the same address since 1991 so I have no idea why the CSA were unable to locate him.

Also the property he is owns is now worth approx. £1 million and it feels so unfair that my mum had to struggle to bring us up with no help from my father whilst he was living a nice comfortable life with his other family. I have tried contacting the CSA but they have stated that my mother as the claimant will need to contact them but it is me that wants to make the complaint. The CSA failed me and my family in the 90’s and I want some answers, why couldn’t they find him when it only took me a matter of months. Any help would be appreciated on where I go from here.

We are the CSA and the claim stops when we say so

June 21, 2017

On the 24/10/2008 I contacted the CSA to tell them I was starting a new job on the 01/11/2008.

I started work for them and they said they couldnt pay me in December 2008.but the owner would be back in January and would put money into the company and i would get my wages and exspenses which where just over £1,oo.

I phoned the CSA and told them they said we dont care pay the money .Jan 9th 2008 company went bust.phoned the csa they said youve still got to pay ! I filled a claim in to get my money back and recieved zero. At the end ofmarch2009 csa sent a statement to say I owed £2,400 . I rang csa and asked why they had continued to asses me when I had told them about the problem . Answer we are the csa and the claim stops when we say so ! I explained again and said I was claiming benifits ! Answer we dont care youll have to pay all of it!For 8 years sending me statements and ringing me up I stopped for 2 years because of this ! I have a letter dated13/12/2016 to say following the revision of the revised assessment on your case we have worked outthat £0.00 a week is payable from the 24/10/2008.

Farthers have committed suicide for less than this!
No compensation nothing!

I hate the CSA so much

June 20, 2017

I have a 4 year old son. From the day I found out my ex partner was pregnant. I was so proud to be his father. I went and purchased boxes and boxes of nappies, I purchased clothes, wipes, milk, and when he was born, he couldn’t of needed nothing else.

Shortly after my son was born, me and my ex partner broke up. However, This did not stop me from providing for my son as I should and this did not stop me from seeing my son on a regular basis and having a close bond with him. I would give her money religiously every month without fail.

I have her pretty much as much as my wallet would allow me to give. But she always wanted more. She always complained that she was unable to pay her bills and the money I was giving her wasn’t enough.

I have her £200-250 a month and I don’t earn much. I earn just over £1,000 a month. I still have to do my food shopping, pay my rent, put fuel in my car and cover all the rest of my bills. But she didn’t care. She wants the shirt off my back and the food out of my mouth.

About a year ago, I found myself temporarily unemployed and I explained to her that I cannot give her no money until I got back into work. She got so angry at the fact I went from not giving her as much as she wanted to not giving her anything, she’s called the CSA and opened up a case against me.

I’m a good father and I have no issue with providing for my child, however I do have an issue with paying a government agency that is going to take a cut out of the money.

I hate the CSA so much and more than anything want to get them off of me.

I have another child now. But they say that they will not take my other child into consideration if I my current partner does not come forward and give evidence. However if she does this, it may interfere with her benefits, and I’m struggling to pay as much as I am for both children at the moment.

I feel the CSA does not play fair. Please somebody help me, how do I get the CSA out of my life for good??

My children’s father owes me a lot and CSA won’t do anything

June 16, 2017

I have 2 boys age 16 years’u split form their sperm donor when they were 2 this greedy man had money but for the past 16 years ive had nothing but abusive txt’s when ever i asked him to help with the cost of anything they needed.when the boys were 10 i was asked to change from child support to child tax & when i dud i was refused apparently the sperm donor had a claim in bearing in mind i had not had a penny from him.. i reported him the same day & then i went straight to csa..all he had to pay was £40 a week for 2 feed & clothe 2 boys..i recieved again abusive txts & the threat that he was packing in work which he did after.

18 month.. then i had not another penny i was struggling to raise these boys without a penny from him then a year later out of the blue i recieved a txt from him saying he had a chance of a job and can we come to an arrangement it was just after xmas i was drowing in debt & still am… i said to him give me wot the csa were tking because i was scared incase he said no if i had said i wanted more & £40 A WEEK WAS better than nothing .. i started a 16 hour job so i had both boys dinner money my travel costs to & from work school trips × 2 to haircuts every 6 weeks clothes shoes trainers after 3 year i had to give my job up to be my parents careri’m still recieving £40.a week to feed clothe support 2 boys & in december 2016 maintenance was stopped cos apparently he gave up work.. ive just found out that this vile man was working as a crane operator on the oil rigs and my maintenance should of been £200.a week not £40. I PHONED CSA WHAT A WASTE OF TIME cos theyre not interested i cant stop crying 3 year at 40 quid while he was avin 2& 3 holidays a year he has no mortgage no debt & i cant find anyone that can help me recover what he owes unless hes physically abused me i have no contact with him i feel ill knowing what ive sacrificed for these boys who leave school this friday and i’m proud to be their mother & only provider but this man is’nt getting away wuth whatt he owes…please i just want to know who i should contact ti help recover what he owes… ive been on loads if sites & had no response i’m pulling my hair out through it.

CMS are so slow at pursuing my cases

June 15, 2017

I have 2 cases with csa one for my oldest child- this case is a arrears only case now as she’s over the age of receiving support- that case has been ongoing for 16 years, csa have lost the first 7 years of that case totally. My case has then spent a lot of time stuck- I’m not really sure how that happens. The nrp has changed between jobs and benefits making him more difficult to pin down but the gaps in trying are laughable, he was once assessed to pay default payments of £30 pw it took the csa a year to tell me or the nrp about this assessment! The csa obtained a liability order almost 6 years ago and to this day have done nothing with it. My case with csa ended august 2010 my arrears finally made it to cms February 2017.

My second case is for 3 children and was opened 7 years ago again I’ve not received any payments on this case apart from when the nrp has been in receipt of benefits. one of the times he ended his claim for benefits he was assessed to pay the default amount of £50 pw as he was non complient arrears accumulated over a 9 month period (no enforcement action was taken) he went back onto benefits and had £5 pw deductions for the few months following. Ended his claim for benefits, didn’t respond to phone calls or letters and so the csa concluded he had no income and put a nil award in place from 2013-2015 when that case was closed- I don’t believe they have done any reassessments. I don’t understand how a nil award can be put in place the csa have never managed to speak to him so he’s not provided any proof (I however sent photos of his Facebook business page) and my new cms case has used his 2015 tax return to access he should pay £73 pw. The arrears from the closed csa case have still not been transferred 2 years later. No enforcement action has been taken on this case no liability orders ect. The cms have admitted that between 2015-2017 nothing has been done to collect the arrears of either case.

I’m currently on stage 2 of the complaints process but don’t seem to be getting very far.

My son lives with me but CSA are making up arrears for me to pay!

June 14, 2017

Myso was born in year 2000. I paid CSA for 16 years. Them my son moved in (full-time!) with me. I therefore stopped paying. Child Benefit is now with me and I have not recived a penny towards my son from mum. Yesterday, I received a phone call from CSA who said despite the fact I had always been in credit there was one week from last year still unpaid. I therefore paid it over the phone. I was then shocked by what the lady said next… “we will now check all payments and calculations from the year 2000 and if we have got our calculations wrong we will either refund you OR advise how much arrears you owe!!!”. Refund me? as it – I couldn’t believe it. I said my son lives with me now full-time and you would ask me (if you got your calculations wrong to pay you even more money? she said “I know this seems wrong but yes”. I absolutely loathe the CSA! Bunch of evil so and so’s when it comes to how they treat good hard-working paying fathers. Comments and advice very welcome. A Woried Father.

CMS deletes evidence so they can threaten you

June 13, 2017

Child Maintenance Service, “Yes your guilty till you prove your innocent”, it’s all change at the CMS, in the old days with the CSA they would have your case file on archive, just like the family divorce court keeps a copy of your divorce proceedings for years! Just like an ordinary business keeps it receipts and invoices for several years! But wait the CMS service doesn’t keep case files, this reduces the need for warehouse storage and administration.

After a Tribunal hearing, the CMS shreds the paperwork! Thus if a situation or investigation occurs in the future, the paying parent cannot request a “subject data request” for a copy of the case file so ‘NACSA’ can independently audit the case file to make sure the CMS has taken into account your financial situation and added the sums and payment liabilities up correctly!

This cost cutting DPA avoidance strategy also shows itself when you receive a phone call saying, “these arrears, how do you to pay!” and you reply, “last month we went to a tribunal hearing and a proposal was made! In front of the judge and the CMS representative!” You then receive the comment “Oh, I don’t know anything about a tribunal hearing, my computer doesn’t say anything about one!” Then you say “Oh! Don’t you have my case file or don’t you ‘scan’ documents and load them onto my digital case file? So you can see every page on your computer screen?”

“No!” is their reply “I’ll have to obtain a copy of your tribunal hearing, what was the ‘SC’ number of your hearing? Then I can order a copy”.

“I don’t have it in front of me, but if you contact your court representative Mrs ‘Blar Blar’ and ask her what she did with her 500 page copy of all the evidence including payment reciepts, bank statements, medical reports and evidence my son had left school and my ex-wife was fraudulently trying to claim child maintenance payments by BARE FACED lying to the CMS by saying he attends collage over 11 hours a week, when he attends less than the qualifying legal limit of 11 hours.

“Ok I’ll see what I can find” (CMS)

Then two weeks later after receiving a threatening demand letter for the arrears you recieve a phone call from a new “HAVE AGO”. “Harassment and intimidation” call centre staff member to ask, “hello I just called as we haven’t heard from you over making your arrears payments”.

You respond by saying, “where is the man I spoke too who said he was going to get a copy of the court order thing and investigate it?”

“Sorry! I don’t know anything about that! The computer doesn’t tell me anything about that. I’ve just been handed this case.” “So how would you like to pay”. (CMS)

“When you get the case file out of your ‘archive dept.’ and investigate all the evidence, then you can get back to me and we resolve the issue of the arrears”.

“I’m sorry, but are you refusing to make a payment arrangement, otherwise I have no other option but to send it to ‘enforcement’ and that will mean a court hearing” (CMS)

“Do what you like! And while you’re at it give my regards to Mrs ‘Jean Smith’ the women’s rights activist leader who is the governments advisor for the CSA / CMS and who set up the CMS and its procedures and policies, she also runs her own single mothers group to advise them on how to navigate and maximise their CMS claims while she is the representative to the CMS ‘stake holders’ for the performance, productivity and monthly government target attainment statistics of the CMS.

Obviously despite the CMS using PO BOX numbers it wasn’t long before we found out what secure security guarded industrial site your officers are located at? Presumably just in case of a verbal physical attack against your staff by a divorced dad because of your unaccountable behaviour at the CMS. I would also like to mention I have contacted the “DIRECTOR GENERAL” of the child maintenance service with a subject data request and he confirmed that since the CMS was set up they have not prosecuted a single mother and fined her £1,000 for giving false misleading information to the CMS and making a fraudulent claim!

Yes! In a court of law such behaviour would be classed as “perverting the course of justice and contempt of court!” But at the CMS its water of a ducks back”.

So I’ll wait for someone else to call me demanding payment or a court hearing or the high court bailiffs at the front door!

Obviously you know from my non-existent case file at the CMS that for the last 10 years I have been diagnosed with Bipolar and I am unable to return to gainful employment for the rest of my life, due to my unacceptable erratic, uncontrollable, aggressive, violent physical and verbal out bursts due to my progressive neurological health condition with erratic manic and deep depressive mood swings of self-harming behaviour!

But then again of course you do, because you have a copy of this case file and my doctors, secondary doctors and forensic doctors medical reports were included in my tribunal case the other month! (debtor)

Two weeks later, a letter threatening legal action to collect the debt, or you receive a phone call.
“Hello I’m just ringing you about setting up a payment to clear the arrears you owe!” Oh I see sir, I didn’t know you had already spoken to us! I have just received this case and I have no information about that in front of me!” (CMS)

Ex lied to get son to move in with him and now wants CSA from me!

June 12, 2017

I have bought my 3 children up alone for the past 9 years and their father has avoided any payments by working cash in hand,he recently told my son a wicked lie,he told him that as a baby I tried to have him adopted,my son has now gone to stay with his dad and rarely talks to me even though I have assured him it is all lies,now my ex has applied for my boys tax credits, child benefit and also maintenance from me!!!!

Csa cannot or will not do anything even though he has 2 new cars on finance he claims he lives on less than £7 a week. My heart is breaking and I’m at my wits end. Please help someone or I don’t know what i will do.

Ex demands more and CSA take her side

June 9, 2017

I have 2 kids and they both come under the CSA. 1 of my kids its all going ok regular 3 nights a week every week, now I was the same with my son but now his mum is making a lot of demands of me and as im not giving in she has stopped me seeing my son 1 night and then reported me to csa! I called and told them what shes doing and that I have all the proof on messages and there reply was oh well we have to take her word for it and you have to go to court! so basically she can do what she wants and then ask for more money! is this allowed? how will csa calculate this as I have one child 3 nights a week and one 2 nights.

I paid CSA in full and they still want more – they have ruined my life!

June 8, 2017

I earned £1100 a month as a teacher, the CSA charged me £680 for 2 children, one with each of two women both of whom kicked me out- for their desire to have an affair with someone else. I had to work 7 day a week 52 weeks a year, for 9 years I didn’t have a single day off. When my payments were coming to an end. they told me how much I’d need to pay for the last year, so I paid it in advance in full. They came back to me for more money!! They said that someone who’d paid as much as I had could not just go to paying nothing. This agency all but destroyed my life.

When I asked them to help me to see my children, which was because I had to work every day and their mothers had moved away, they said they wouldn’t help, they were just a collection agency. I have never seen one of ‘my children’ and now it is too late, I will leave them nothing in my will and in effect have no children.

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