CSA Can’t Be Bothered
March 21, 2012
I have been dealing with CSA for about 2 years now, and my ex partner is not exactly the most reliable person in the world so I decided to use CSA.
As soon as CSA contacted her she quit her job and went onto benefits paying just £5 a week…which she still failed to do.
She came off benefits and went into work, I found out where she worked and once again contacted CSA who spent the best part of 3 weeks trying to get through to her. Eventually they decided to contact her employer and a calculation for £28 per week was introduced, this also wasn’t paid.
Eventually they setup an attachement of earnings order, which again the wrote and told her about only for her to decide to quit her job and move to another job. Fortunately I managed to receive a payment from her last job for £360.
She has now been in the new job since November (again I called to give them all the details which they confirmed with the employer)
I was told that they needed to recalculate the weekly payment and for that they would need 2 months payslips but they wouldn’t accept Decembers because of the Christmas break.
At the end of February I had called and they said they would chase it up with her, I pointed out all the times they tried this before but they said it was procedure, I chased them up again 10 days later (2nd March) and they said that they would chase it up with her employer.
I contacted them again on the 8th March and was told exactly the same. I have just spent 20 minutes on the phone to them today because since November they have made 1 call to chase things up.
Meanwhile I am left in the dark about getting CSA to actually do what they should be doing while my ex partner refuses to deal with the issue. CSA wont do anything different and as such the amount owed keeps increasing as she buries her head in the sand knowing full well CSA wont do anything.
I am at a complete loss CSA are refusing to deal with the case, my ex is useless and knows the CSA wont do anything and I am stuck being owed now close to £600 in payments.