Comments on: CSA brand me ‘non compliant’ because I asked for breakdown

By: john

john — Thu, 06 May 2010 10:48:04 +0000

i informed csa i was moving in wth my lass and 2 kids they get no money of the dad i pay my 2 sons 2 my shock they reduced it by 3pounds a joke and then informed me 2 my horrer im due my xe around 2000 i asked for breakdown never recieved one they suspended payment as i said i wasnt due them anything my older son who is just turned 19 he went 2 uni on sept i phned them 2 remind that i shudnt need 2 pay now for my older son 2 my joy they wrote me letter ive over paid as its wen he goes 2 uni not wen he is 19 they said im due over 1200 pounds ……..then next day gets phne call from hell of same case worker w hos been nasty 2 me saying you are do that 2000 pounds can you pay i said no way you getting a penny as im not due it she again suspended it im awaitaing more info i asked wat about my overpayment she laughed said i wudnt get it i even phnd solicetor nothing u can do i feel dicrimmated against how can they just make up an arears i used 2 pay my ex in cash b4 she went to csa

By: Stuart

Stuart — Sat, 17 Apr 2010 07:23:07 +0000

Got a call from the Parlimentary Complaints Tem and the CSA (isn’t awful they actually have a department for this) – they have now managed to reduce the arrears down to £300 from over £5000, and I will get a formal apology letter sent from the CSA – I may frame it. I cannot dispute the £300, as, although I still believe the arrears to be nil, I have no evidence to the contrary. To be honest though I think I have had a small victory there…

By: mark cooper

mark cooper — Tue, 13 Apr 2010 17:53:47 +0000

there are certain things you can do.complain to the csa(who will then do nothing) then take your complaint to the independent case examiner.if he recommends in your favour and the csa still refuse to change anything,your next step is a tribunal.if the tribunal instructs the csa to re-assess you they will have to do this.it is a long drawn out process,but worth it in the end.good luck!!

By: David Owens

David Owens — Sat, 03 Apr 2010 16:16:52 +0000

Hi my name is Dave and I use to work for the CSA until 2005. At the time I was considered a legal and procedural, as well as a technical expert. I worked on high profile Independent Case Examiner (ICE) and Ombudsman MP (PCA) complaints. As such I can see peoples cases from both sides if I can be of help please contact me.

By: Stuart Ingram

Stuart Ingram — Sat, 03 Apr 2010 14:31:53 +0000

I have reveived a letter tday from my MP, who has written to the MD of the CSA, asking for a full investigation into the case…heres hoping for just a little bit of justice!

By: Sarah

Sarah — Thu, 01 Apr 2010 12:22:52 +0000

Always always always complain to your MP as according to the statistics released by the CSA and as stated in Westminster, “the number of complaints against the CSA has fallen by more than half since 2004-05, which is an indication of its improved performance”.

http://www.theyworkforyou.com/whall/?id=2009-12-16a.247.0#g264.0

By: Karen Bedford

Karen Bedford — Tue, 30 Mar 2010 06:54:30 +0000

The problem is the csa go after men who pay properly but not the ones who dont. So if you are an ‘easy target’ then its easy for them. I feel sorry for the men who suffer who to the men like my ex who never wanted to pay and made it difficult and still do. The CSA dont like giving breakdowns because its something they know they could muck up on and also it involves a lot of work, I eventually got mine about what I was owed, paid, etc. but it took ages to get and I had to go on and on about it. You need to complaint all in writing, recorded delivery too, if you have access to legal advice (family solicitor) try and get advice from them too. I think chall and Martin have covered a lot of what I would have said too. Good Luck.

By: Stuart Ingram

Stuart Ingram — Tue, 30 Mar 2010 05:23:37 +0000

Thanks for the comments. I have submitted a copy of the above complaint to my local MP for investigation, as I simply can’t get anywhere with them as a customer! I will keep you all updated on this.

By: martin dell

martin dell — Mon, 29 Mar 2010 22:25:36 +0000

this seem to happen when you start learn your rights and because the csa act UN lawfully .they delay and delay and palm you off because they know they are in the wrong and the amount is wrong keep pushing but do it all in recorded letters or emails and log all

you also should ask for
proof of claim the have considered the welfare of your children before maintance is considered
deo are unlawful
go to dead beat dads ass and fair csa for all start learn your rights then challenge them with what you know

and what them delay ,and ignore you then send copies to the csa your mp start a tribual hearing ,and also your The Local Government Ombudsman

By: chall

chall — Mon, 29 Mar 2010 09:42:48 +0000

- It may also be in your interest to send a copy of your complaint to your local MP requesting their assistance.

Keep copies of all your correspondence and send signed for.