CSA admit ‘administrative error’

May 13, 2008

The CSA admit in this video, added to YouTube, that they made an administrative error by sending a variations form meant for one guy, to a different address. The outcome was a DEO set up for the wrong amount, a staggering £550.

This amount was far more than the father should have been paying, over £200 more, meaning he couldn’t afford to pay his mortgage.

Marvel as the inept CSA worker squirms at the errors they have made.

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Comments

64 Responses to “CSA admit ‘administrative error’”

  1. 12dege on March 26th, 2008 8:59 am

    [..YouTube..] very very funny, only problem being that you didnt tell (ryan) that you were recording him or that you would put the phonecall on the internet. so a big whoopsee there as youve broken the law. hopefully (ryan) doesnt know about this or it could get you into trouble.i personaly get these sort of phone calls every day, very amusing!!!

  2. JakeCop on March 26th, 2008 1:07 pm

    [..YouTube..] I’ve broken the law have I? Interesting, what law might that be?Please tell me, because from where I sit I’m under the somewhat accurate impression that I haven’t broken any law. It is my legal right to both record the phonecall AND to broadcast it WITHOUT the permission of the other party (Ryan) if I deem it in the public interest.So buddy, guess you’re wrong… and the CSA have seen this, there’s sod all they can do about it.

  3. JakeCop on March 26th, 2008 1:08 pm

    [..YouTube..] I do pay for them imbecile, if you bothered to listen to the phone call and understand it like any normal, intelligent person would, you’d know that.Indeed how dare I tell these thieving debt collectors who steal money from children what to do. I should be shot for standing up for the rights of children everywhere.You gormless fucking prick.

  4. 12dege on March 26th, 2008 2:19 pm

    [..YouTube..] seriously its the law, believe me.someone i know done something similar and got screwed over big time.just because you havnt heard anything yet doesnt mean to say somethings not being done. nevermind,eh. prob wont do anything.have you got any more of these calls? im interested because i used to work there, i personaly believe i done a good job (cant speak for anyone else tho) but i do totaly disagree with some of the laws etc. id hate to have to go through the csa!!!

  5. 12dege on March 26th, 2008 2:19 pm

    [..YouTube..] seriously its the law, believe me.
    someone i know done something similar and got screwed over big time.
    just because you havnt heard anything yet doesnt mean to say somethings not being done. nevermind,eh. prob wont do anything.
    have you got any more of these calls? im interested because i used to work there, i personaly believe i done a good job (cant speak for anyone else tho) but i do totaly disagree with some of the laws etc. id hate to have to go through the csa!!!

  6. JakeCop on March 26th, 2008 3:17 pm

    [..YouTube..] You used to work for the CSA and you’re lecturing me on the law? By Christ where do these morons come from?Pal, you clearly have as much grasp of the law as the CSA have of humanity, fuck all.Don’t you think I know the law with regards to publishing my own phone calls? It’s part of my job mucca. Yes I have more like this, check the website.Save your misinterpretation of the law for someone who cares what you say.

  7. JakeCop on March 26th, 2008 3:17 pm

    [..YouTube..] You used to work for the CSA and you’re lecturing me on the law?

    By Christ where do these morons come from?

    Pal, you clearly have as much grasp of the law as the CSA have of humanity, fuck all.

    Don’t you think I know the law with regards to publishing my own phone calls? It’s part of my job mucca. Yes I have more like this, check the website.

    Save your misinterpretation of the law for someone who cares what you say.

  8. 12dege on March 26th, 2008 3:46 pm

    [..YouTube..] we will check those phone calls out then.i think you should care, as i say i USED to work there. and the people that you speak to on the phone arent the ppl that make up the rules its the mps that everyone seems to complain to about the ppl on the phone that make the rules up so in my recogning they should take the stick. everyone has to work for a living and ppl shouldnt be judged on where they work or what they do. many ppl who work for the csa have cases and have the same opinion as you

  9. 12dege on March 26th, 2008 3:46 pm

    [..YouTube..] we will check those phone calls out then.
    i think you should care, as i say i USED to work there. and the people that you speak to on the phone arent the ppl that make up the rules its the mps that everyone seems to complain to about the ppl on the phone that make the rules up so in my recogning they should take the stick. everyone has to work for a living and ppl shouldnt be judged on where they work or what they do. many ppl who work for the csa have cases and have the same opinion as you

  10. 12dege on March 26th, 2008 3:48 pm

    [..YouTube..] oh and by the way im not a moron!!!!

  11. JakeCop on March 26th, 2008 3:53 pm

    [..YouTube..] So, because they work for the CSA they can use the Nazi defense of ‘we were only following orders’? Is that what you’re saying?I’ve spoken to a great many people at the CSA, some quite high up. The whole system is rotten to its very core with undesirable, self centered scum who take a veritable pride in stealing the money from children.How they can sleep at night is beyond me. How you can openly admit to working there is difficult to understand. You’re more hated than traffic wardens.

  12. JakeCop on March 26th, 2008 3:53 pm

    [..YouTube..] So, because they work for the CSA they can use the Nazi defense of ‘we were only following orders’? Is that what you’re saying?

    I’ve spoken to a great many people at the CSA, some quite high up. The whole system is rotten to its very core with undesirable, self centered scum who take a veritable pride in stealing the money from children.

    How they can sleep at night is beyond me. How you can openly admit to working there is difficult to understand. You’re more hated than traffic wardens.

  13. JakeCop on March 26th, 2008 3:53 pm

    [..YouTube..] Prove it, say something intelligent.

  14. livvibangbang on March 31st, 2008 3:05 am

    [..YouTube..] pfftIf you put more effort into your personal relationships instead of being dodgy on the phone/internet maybe you wouldn’t have to deal with the CSA…

  15. livvibangbang on March 31st, 2008 3:05 am

    [..YouTube..] pfft

    If you put more effort into your personal relationships instead of being dodgy on the phone/internet maybe you wouldn’t have to deal with the CSA…

  16. 26007688 on April 1st, 2008 12:09 am

    [..YouTube..] Yet another Moron. Firstly how do you know that the relationship breakdown was his fault? Secondly as previous posts were advised, “listen to the phone call”. Many people have no choice but to use the CSA. The vast majority are more than willing to pay any money to support their children but this needs to be a fair amount. The “system” clearly doesn’t work but for the time being we are stuck with it. What doesn’t help are the illeterate monkies that deal with the enquiries.

  17. livvibangbang on April 1st, 2008 4:06 am

    [..YouTube..] The child support scheme in Australia is going through a huge reform at the moment and they are using a more “balanced approach”.Hopefully for those parents in Australia this may bring some relief top the government taking on board their concerns.But unfortunately I guess it won’t fit for everyone, but hopefully for those parents who are wanting to do the best by their children it may bring some far greater “fairness” for them..I still think it’s dodgy recording a phonecall thats my 2cents

  18. livvibangbang on April 1st, 2008 4:06 am

    [..YouTube..] The child support scheme in Australia is going through a huge reform at the moment and they are using a more “balanced approach”.

    Hopefully for those parents in Australia this may bring some relief top the government taking on board their concerns.

    But unfortunately I guess it won’t fit for everyone, but hopefully for those parents who are wanting to do the best by their children it may bring some far greater “fairness” for them..
    I still think it’s dodgy recording a phonecall thats my 2cents

  19. fleuromanMit on April 2nd, 2008 7:52 am

    [..YouTube..] livvibangbangadmiting that they are changing to a more balanced approach says that previously there was discrimination. That aside it still isnt balanced. As a person involved in CS stakeholders group, the Australian senate diverted from recomendations without consulting back with stakeholders.

  20. fleuromanMit on April 2nd, 2008 7:52 am

    [..YouTube..] livvibangbang
    admiting that they are changing to a more balanced approach says that previously there was discrimination. That aside it still isnt balanced. As a person involved in CS stakeholders group, the Australian senate diverted from recomendations without consulting back with stakeholders.

  21. JakeCop on April 6th, 2008 8:33 am

    [..YouTube..] You think it’s dodgy recording a phonecall?Why?If everyone recorded their phonecalls organisations like the CSA would be less inclined to tell lies. This is why the CSA won’t speak to me on the phone now, they know I’m recording it and any lies they come out with will be documented.I have recorded my phonecalls for over a year now and it’s proven one thing; it gets results.It’s also my legal right to do so, there’s nothing anyone can do about it.

  22. JakeCop on April 6th, 2008 8:33 am

    [..YouTube..] You think it’s dodgy recording a phonecall?

    Why?

    If everyone recorded their phonecalls organisations like the CSA would be less inclined to tell lies. This is why the CSA won’t speak to me on the phone now, they know I’m recording it and any lies they come out with will be documented.

    I have recorded my phonecalls for over a year now and it’s proven one thing; it gets results.

    It’s also my legal right to do so, there’s nothing anyone can do about it.

  23. livvibangbang on April 8th, 2008 6:58 am

    [..YouTube..] It actually sounded like the employee you recorded in this instance, was not lying about anything, but only telling the truth… Where in the phone call did he tell a lie? Sounds as though your the one bending the truth..

  24. livvibangbang on April 8th, 2008 7:02 am

    [..YouTube..] The above comment is in reply to Jake cops comment.I will leave it there, I’m glad I don’t have children yet and I’m glad I am not a separated parent.No disrespect was intended to the seperated parents dealing with the CSA as I’m sure it would be difficult on top of everything else.

  25. livvibangbang on April 8th, 2008 7:02 am

    [..YouTube..] The above comment is in reply to Jake cops comment.

    I will leave it there, I’m glad I don’t have children yet and I’m glad I am not a separated parent.

    No disrespect was intended to the seperated parents dealing with the CSA as I’m sure it would be difficult on top of everything else.

  26. JakeCop on April 8th, 2008 7:09 am

    [..YouTube..] I did say he lied, idiot. He knew I was recording the call. That’s why they don’t speak to me.I have all of my calls with the CSA recorded, where numerous lies are told. I encourage anyone and everyone to record their phonecalls with the CSA. If we all do it, they can’t lie to us.

  27. JakeCop on April 8th, 2008 7:09 am

    [..YouTube..] I did say he lied, idiot. He knew I was recording the call. That’s why they don’t speak to me.

    I have all of my calls with the CSA recorded, where numerous lies are told. I encourage anyone and everyone to record their phonecalls with the CSA. If we all do it, they can’t lie to us.

  28. craiginbolton on April 16th, 2008 10:28 am

    [..YouTube..] Did you write that script out before you made the call?

  29. JakeCop on April 16th, 2008 12:39 pm

    [..YouTube..] No, I didn’t write anything. I’d literally just been told by the accountant at work that the CSA were demanding they deduct over £400 per month from my pay because I was in arrears. I’d sent them a letter before and had no response, so phoned them to find out why they’d done that without telling me.Then Ryan revealed they’d sent a letter, but to the wrong address. They’re a joke, a bad joke.

  30. JakeCop on April 16th, 2008 12:39 pm

    [..YouTube..] No, I didn’t write anything. I’d literally just been told by the accountant at work that the CSA were demanding they deduct over £400 per month from my pay because I was in arrears. I’d sent them a letter before and had no response, so phoned them to find out why they’d done that without telling me.

    Then Ryan revealed they’d sent a letter, but to the wrong address. They’re a joke, a bad joke.

  31. essexjoker on April 16th, 2008 5:37 pm

    [..YouTube..] i record all my phone calls with the bank and all other companys because some times you get them doing it for training perpousesplus it’s your legal rightiv got myself out of some deep holes from recording my calls

  32. essexjoker on April 16th, 2008 5:37 pm

    [..YouTube..] i record all my phone calls with the bank and all other companys because some times you get them doing it for training perpouses
    plus it’s your legal right
    iv got myself out of some deep holes from recording my calls

  33. scabies on April 26th, 2008 12:52 am

    [..YouTube..] “Sounds as though your the one bending the truth..” - livvibangbangWhere was he bending the truth? This is not just a testimony… it’s a REAL audio recording. You call that dodgy? I call it trying to make things equal.Phone calls must be recorded because… “civil servants” LIE. That includes, mediators, children’s lawyers, clerks, judges, and the rest — you name it. Surprise!

  34. scabies on April 26th, 2008 12:52 am

    [..YouTube..] “Sounds as though your the one bending the truth..” - livvibangbang

    Where was he bending the truth? This is not just a testimony… it’s a REAL audio recording. You call that dodgy? I call it trying to make things equal.

    Phone calls must be recorded because… “civil servants” LIE. That includes, mediators, children’s lawyers, clerks, judges, and the rest — you name it. Surprise!

  35. scabies on April 26th, 2008 12:53 am

    [..YouTube..] livvibangbang, You probably don’t know what it’s like to go to family court and lose as soon as the judge finds out you’re a male. In many cases, the children LOSE.

  36. alphabet001 on April 28th, 2008 4:09 pm

    [..YouTube..] Good one! Well done.Another stake in the heart of the abusive system.

  37. alphabet001 on April 28th, 2008 4:09 pm

    [..YouTube..] Good one! Well done.

    Another stake in the heart of the abusive system.

  38. sfsfhfshfs on May 2nd, 2008 2:03 am

    [..YouTube..] well done matey ,that just gave me dej’u've . i’ve had the same and worse of these crettins, bull sh*t after lie after lie , you’ve got it sewen up though !! whats the best way to record these phone calls ,it would have saved me £576 so far this year i was promised a reduction due to over payment which seems to have vanished along with the person whose name i took and details which they assured me were put on my case file !!

  39. JBloggs000 on May 6th, 2008 1:28 am

    [..YouTube..] You sound like me on the phone.The CSA is despicable for their anti-male propaganda, ensuring there’s little sympathy from the uneducated public.CSA exposure items usually focus poor mums not getting their money, rather than government demanding money with menaces to offset their benefits bill by making parents pay the abductors/abusers of their children. Family courts are the same.

  40. JBloggs000 on May 6th, 2008 1:28 am

    [..YouTube..] You sound like me on the phone.

    The CSA is despicable for their anti-male propaganda, ensuring there’s little sympathy from the uneducated public.

    CSA exposure items usually focus poor mums not getting their money, rather than government demanding money with menaces to offset their benefits bill by making parents pay the abductors/abusers of their children. Family courts are the same.

  41. CSA hang up on guy facing repossession | (CSA) Child Support Agency on May 14th, 2008 12:25 am

    [...] phonecall follows on from one previously made into a video, and we’ve been promised a third one in the [...]

  42. cuffjustice on May 23rd, 2008 11:50 am

    [..YouTube..] this is long over due.well done for showing how stupid the csa realy is

  43. WizardKing78 on May 23rd, 2008 12:55 pm

    [..YouTube..] Men are 2nd-class citizens, there’s no two ways about it. Any feminist who clings on to the idea that women are oppressed is utterly delusional, a liar or both.

  44. Tigstheterror on May 25th, 2008 4:20 pm

    You can record the calls and not inform them that you are doing so and i would highly,no in fact,definitely reccommend that ANYONE that has to deal with this ignorant bunch of muppets does record EVERY single call. One note to point out is this,, if we can’t record them, supposedly, then maybe they shouldn’t bleeding record us!!! good for the goose and all that!!
    As for slating someone and saying sort out your relationships first then maybe the CSA wouldn’t become involved, what gives anyone the right to say that? no one knows the personal circumstances of anybodys lives!!!!! you can’t play judge jury and executioner on that issue, it’s not fair!! It’s the bloody governments fault for giving the women of this country so much power and rights where this issue is concerned. The system is wholly unfair and unjust and so is the family Law
    Courts,, christ how Draconian and out of sync is that??!!!!! totally!!!!!
    Jake cop, we stand by you no matter what and fight for the same as you do,all the way,, take a ganders at a website my fiance’ has been putting together,oh and for those of you that like a moan, yes there ARE RECORDINGS of CSA phone calls on there too for ALL to hear amd with more to be put on beleive me, they need exposing!!!
    http://www.deadbeatdadsassociation.co.uk.
    Tigs x

  45. vikingstu on June 6th, 2008 8:28 pm

    [..YouTube..] Simply outstanding. -I suggest you send a copy of this recording to your MP and the government minister in charge of the CSA shambles.-and good on you for standing up for yourself.

  46. vikingstu on June 6th, 2008 8:28 pm

    [..YouTube..] Simply outstanding.
    -I suggest you send a copy of this recording to your MP and the government minister in charge of the CSA shambles.
    -and good on you for standing up for yourself.

  47. karenhearts99 on June 11th, 2008 7:44 pm

    [..YouTube..] seriously guys if there was no csa would you pay any money.
    Becouse i haven’t told the csa my x’s address and he won’t even buy his kid any clothes.
    In 5yrs he has seen his kid 4 times.
    The csa suck the reason why i can’t tell the csa his address is becouse if he can’t pay them then the kids will see their dad suffer.
    Kids only understand that they love their parent and not about money.
    Sorry to all the good dads out there.

  48. livvibangbang on June 14th, 2008 10:17 pm

    [..YouTube..] In Australia the [hone calls are recorded and you can request the recording. Do they not do that in the UK?

  49. scabies on June 15th, 2008 3:58 pm

    [..YouTube..] livvibangbang, I live in Canada; the gender bias in Family court isn’t too different from the UK. I don’t know about the hone calls you’re asking about — sorry. I do know that in court, you’re not allowed to record for yourself, but they are. You can request a transcript, but you have to … pay.

  50. GreddyTurboMX5 on June 17th, 2008 12:20 pm

    [..YouTube..] Brilliant !

  51. woozilmusic on June 22nd, 2008 5:14 am

    [..YouTube..] brilliant what a country we live in a total farce

  52. Elizabeth01010101 on June 24th, 2008 1:47 am

    [..YouTube..] I had something similar happen with the DMV.

  53. craiginbolton on July 1st, 2008 2:38 pm

    [..YouTube..] Pathetic, Pay for your kids and stop bullshitting and crying about it, Keep your dick in your trousers unless you’re willing to pay for your kids

  54. craiginbolton on July 1st, 2008 2:39 pm

    [..YouTube..] , Good grief…”My house is going to get repossessed” tough shit, Keep up with your repayments and you wouldn’t have a DEO on you. You’re clearly an non compliment parent not wanting to pay for your children otherwise they wouldn’t be going to your employers for money. Obviously your ex has no faith in you otherwise she wouldn’t be going to the CSA in the first place.

  55. craiginbolton on July 1st, 2008 2:44 pm

    [..YouTube..] Oh and recording phone calls like you did with that case worker would not stand up in court, for one reason… You didn’t want him at the beginning of the call..So the CSA will carry on lieing and you’ll carry on crying lol

  56. craiginbolton on July 1st, 2008 2:45 pm

    [..YouTube..] WARN* My bad…

  57. JakeCop on July 2nd, 2008 4:16 am

    [..YouTube..] Calls don’t have to stand up in court, it’s what we call trial by media. I am paying for my children, though thanks to the CSA I’m paying twice. Dick head.

  58. depthtaz on July 28th, 2008 10:04 pm

    [..YouTube..] developed elilepsy 2001 got disabiity 2002 lost house waiting for disabilty. now irs took stimulus threatens to take $78.00 from social security. who should have helped. couldn’t find deadbeat dad before i became ill. child is grown now. i lost house and now the states debate which was responsible for collecting her money. i got letters that disagree regiuonal offices say, you out of luck. who was responsible for finding him and collecting neither state knows. where do i go

  59. aodhan67 on August 4th, 2008 3:28 am

    [..YouTube..] this guy is a prick…if he talked to me like that id tell him to stop crying….look dude its your house..pay for it…they are your kids pay for them….tosser.

  60. Stealthmodeon on August 5th, 2008 5:56 am

    [..YouTube..] Did you listen to the whole clip???? The CSA were the ones who stuffed up. The CSA made every mistake, NOT JakeCop…. They even admit to it!!!!

    I don’t often use insults but you are a MORON!

  61. tonecaleone on August 5th, 2008 11:05 am

    [..YouTube..] FIRST&FORMOST I WOULD LIKE TO THANK MY DAD!WHO MY MOM FORCED OUT OF MY LIFE BECUZ OF TAKIN HIM TO CHILD SUPPORT!THNX DAD FOR NOT GIVING CHILD SUPPORT TO MOMS I UNDRSTND. WHO ON HIZ DEf BED TOLD ME THE TRUTH/SHOWED ME PROOF OF HIM TRYING 2 SEEme/PROOF OF HIM MAKIN PAYMENTS UNTIL THE FUKIN CS/MOMZ DESTROYED HIM in payments.thnx dad for beInG strong when a void was in your heart/PAIN thnx for not givin em a penny & givin it 2 ME LASTDAYZ my dad wasnt born a deAd beat,Dey made him one!(RIP)UR SON

  62. Timjwells77 on August 7th, 2008 1:28 pm

    [..YouTube..] craig your clearly a cock who does not listen.

    He is paying but as the csa posted the information to the incorrect address he was issued with a DEO.

    Dont talk shit pal when you dont know what your talking about. Are you paying csa, if not i hope you end up doing and feel like ending your worthless life.

    Mr Daz your a legend, ignore this ignorant prick ;-)

  63. DJReech on August 8th, 2008 10:09 am

    [..YouTube..] I totally sympathise with and support you JakeCop.

    CSA is a corrupt, incompetent, unjust, murdering SOB that does not exist for the benefit of children affected by family breakdown. Rather they exist to attempt to recoup money paid out in state benefits to single(?) ‘parents with care’(=mothers) from ‘absent parents’ (=fathers). The parent with care gets another £10 per week in benefits whilst the absent parent struggles financially to pay excessive CSA assesments.

    B4 U CONDEMN BE INFORMED

  64. BALANCE94015 on August 11th, 2008 2:06 am

    [..YouTube..] 2
    as an alternative, let these systems work the men and women to death, as modern day slaves in concentration camps, and remove all chances of having a life ever again. this would increase adult/child suicide, family homicide, child abuduction, teen crimes, and school drop-out rates - writing off the CSA bill. Else, as slaves if they become disabled, then write-off their CSA bill and let the state take care of them, increasing the national debt. SO, MORE KIDS, HIGHER TAXES!!

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