NACSA is an organisation that helps people with CSA problems, and we offer services that can help clients with CSA related matters – so do take a look at our website http://www.nacsa.co.uk. But I would take the opportunity to state that Bob Pape is a very knowledgable person in CS law, and his company is well respected in the field. If there are services our organisation cannot offer – Bob Pape/CSS is on our recommendation lists.

Child Support Legislation is complex, and harsh, so if you experience problems with CSA – its crucial you get good and accurate advice. Not all solicitors are versed in CS law, but will happily take your money in the belief that they can help. Dont assume a Family Law solicitor will know CS law!

Why dont you contact Child Support Solutions directly? That would be the easiest option for you.

Graeme

I dealt with a gentleman called Mike Lightfoot and he answered all my questions thoroughly, respectfully and without hinderence.

Ok so we have to pay for these companies, but in the end we need proper advice from professionals who have the experience in dealing with this monstrosity of an agency. I believe CSS is one of these companies.

Graeme

I founded the business in 1997 as I had for some time been well recognised within the local profession for my specialisation in this area. My company has acted for over 5000 individuals and advised many thousands more. We have a very strong reputation based on professional advice and thoughtful handling of cases. We now have a nationwide reputation with an international clientele and are recommended by clients, solicitors, baristers and even the Judiciary. No other specialist child support company in the UK has our breadth or reach.

I have carefully checked all our client records and we do not have, nor have ever acted upon the behalf of a Charles Graham, but would urge the writer of this post to contact me on 08456 588683 so I can establish his identity, try again to locate his casepapers and verify his story. If correct this would represent a terrible dereliction. Make no mistake, nobody is prefect and I have made errors in my 27 years within the profession, none major, but errors all the same. I believe in confronting all my errors, admitting them and making good. I will do so for this man, if the outcome is as he suggests, and, if, of course the business he is talking about is really Child Support Solutions, for unfortunately we have been the victim of copycat businesses whose owners are unqualified and unaccountable…

I know businesses that charges for representation are frowned upon, but for me this is a full time job, and like everyone else, I, and my many staff (CSA work is very time-limited, a major cause of CSA injustices, I have very large support staff as a result) have to live. Alas, there is no “legal aid” for CSA matters so the company couldn’t exist if it didn’t charge and without this company thousands of CSA injustices would have persisted, for the CSA is almost pathologically resistant to accepting responsibility for its numerous inadequacies, and some pretty outrageous practices. Make no mistake, I make a living but I don’t make a fortune from this, I could make a much more profitable living doing ordinary divorces, but continue this practice in the belief that someone has to stand up against an overwhelming state, upon the behalf of individuals.

Did the agency send a £400 debt to court to obtain a Liability Order OR was the LO granted prior to the corrections on your case?

We hear so many cases similar to yours
Its a shame when individuals who are having difficulties with the agency are encouraged by / feel there is no where else to turn other than companies/groups/associations that charge and encounter further expense. Which is why http://www.afairercsaforall.co.uk was created – no charges/fees or contributions – parents, helping parents.

Some cases are simply recited by pointing out legislation and high lighting errors. Others are more difficult, but once pointed in the right direction, parents can gain satisfactory resolution. Obviously there is also the other extreme, which appeals, tribunals, ICE & the PO are there to deal with.

Well done for getting your own case in a better position.