Child Support Solutions
February 8, 2010
I had been fighting a battle against the CSA from the day it was started it got to the stage where they had passed my details to the bailiffs this wasnt through my lack of time and effort trying to resolve my case in the end I found a company called Child Support Solutions (CSS) based in the Birmingham area.
I visited the CSS offices with all the paperwork I had and met with 1 of the employees after an initial 1 hour meeting I was informed that CSS would take my case which was pretty routine and fight the CSA on my behalf this would cost me £100 a month for their services but they were confident all my debts would be written off, I was self employed at the time and couldnt afford £100 a month but got my parents to pay it for me as they were aware of the problems I had with the CSA, the £100 would cover all letters phonecalls and court appearances if need be and I was advised not to contact the CSA or pay them and I signed a form allowing CSS to deal on my behalf with the CSA.
I was with CSS for over 2 years paying them in excess of £2000 in that time, during this period I recieved approximatly 6 letters from the CSS sent to the CSA on my behalf as my debt was getting larger with the CSA I tried to get CSS to bring it to some sort of satisfactory end because I couldnt afford to keep asking my parents for their services, so after 2 years of CSS looking after my case they informed me the CSA were being awkward and wouldnt accept I was self employed and CSS wasnt sure they could get my debt looked at and I would have to speak to the CSA myself.
I rang the CSA and after a 20 minute call they had written off my debt, reassessed me on a nil balance and even rang my mum to appologise for the phone calls they had made to her looking for me.
So after paying Child Support Solutions over £2000 to get no further forward than when I first approached them and then sorting my problems out myself they now reckon I still owe them £400 and have set bailiffs on me.
I am no supporter of the CSA and have had all the problems people have had with them I just think people should be aware that there are companies out there who are aware of the problems the CSA cause us and are quick enough to exploit this leaving people in even more debt than before.
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Hi Charles,
Did the agency send a £400 debt to court to obtain a Liability Order OR was the LO granted prior to the corrections on your case?
We hear so many cases similar to yours
Its a shame when individuals who are having difficulties with the agency are encouraged by / feel there is no where else to turn other than companies/groups/associations that charge and encounter further expense. Which is why http://www.afairercsaforall.co.uk was created – no charges/fees or contributions – parents, helping parents.
Some cases are simply recited by pointing out legislation and high lighting errors. Others are more difficult, but once pointed in the right direction, parents can gain satisfactory resolution. Obviously there is also the other extreme, which appeals, tribunals, ICE & the PO are there to deal with.
Well done for getting your own case in a better position.