Child Support Agency doesn’t pay money it collects
January 24, 2012
After months of waiting for CSA to get in touch with my ex-partner, they finally managed to have his wages garnished from end of July 2011. I got my first payment in September paid into a bank account that I had already told them I no longer used. The payments stopped coming and I contacted them in October and they told me that they had not recieved anything from my ex. Since there was a garnish order in place, noone thought about contacting my ex’s employers. In October my ex told my son that maintanance paymente were being deducted weekly from his wages. My ex-showed ny son his wage slips.
I called CSA and that’s when they started getting in touch with my ex-’s employers. After a couple of calls to them, a cheque was finally send to them by my ex’s employers a week before xmas. When I contacted them about the payment around the 10th of January they told me that someone had made a typing error in entering my new bank account details. Noone bothered ringing me about this . I only knew when I had contacted them. Prior to recieving my first payment in September, I had given my new bak account deatils to four people over the phone, and I had completed a form with my new account details in black and white. Noone bothered to double check with what I had written. When I contacted them on the 10th of January, they told me the money would be in my account in 3days’if all goes well’. I don’t know what they meant by that,they had my money and they have my bank account deatails , what could possibly go wrong?
I called them on 15 january, A lady I spoke to promised to call me back as she was looking at my case as she said it would cost me a lot of money if I hold. Noone contacted me. Today I have just contacted them,telling them that the three days have lapsed and still no payment has been made to me, only to be told that they don’t know when they will be able to pay me the cheque they recieved in December. Although payments were being collected weekly from my ex’s wages, I still haven’t been paid what was collected in September, October, November and December and I don’t know why they haven’t made an effort to pay the cheque they collected in December which covers September and October payments.
It’s almost a month now since they got that money. I wonder, just to how many children this is happenning.
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Quote Molly; It’s almost a month now since they got that money. I wonder, just to how many children this is happening.
I would hazard a guess that your case is not the only one…
You could escalate your case to a complaint, you can email the office dealing with your case from this link https://www2.dwp.gov.uk/csa/v2/en/contact/index.asp OR you can write. Keep copies of all emails OR correspondence and post it signed for.
chall ~afairercsaforall
my ex pays the csa every week by means of a deduction of earnings order. i only sporadically receive payments of varying amounts and when payments are missed i never get them back.
the csa are beyond incompetent and they tell lies. they even complained about me phoning to question where the money was going and told me the longer they are on the phone the less time they have to do their job and consequently the payments would be further delayed