Arrears with the Child Support Agency
July 15, 2011
29/12/10 letter received
Over Payment to ***** £438.86
Arrears of £5,196.34 **** No one can work out why!. from approx 18 years ago. Schedule of payments arranged 2007.
2/01/11 Phone call made. Spoke with Insiya for approx 1 hour.
Arrears in letter dated 04/072007 £5,583.92.
Arrears in letter dated 29/12/2010 £5,196.34 Debt only reduced by £387.58 since july 2007.
Letter 04/07/2007 £92.00 weekly £46.00 of which toward arrears starting 15/07/2007
Weeks from 15/07/2007 to 26/12/2010 = 179 x £46.00 TOTAL = £8,234.00 Was told the arrears monies had been paid in error to The Secretary of State.
A request had been sent asking for the monies to be returned but noone was able to tell me the amount.
I would be called within a week. No call or correspondence to date
Called to ask what was happening, & to remind CSA that my payments had not been changed in line with the proposed schedule of letter 29/12/2010 and that therefore the over payment to *** was more and that the arrears figure had now also increased.
A case worker had been assigned and would call me back ASAP. She Called on 28/02/2011 introducing herself and saying she would call with 2 weeks.
No call to date
Couple of calls made asking for payments to be reduced. Also informed I no longer had a case worker. Still no news as to the payments made to The Secretary of State. Aninternal email to be sent asking for payments to be reduced & a case worker to be appointed ASAP.
No call or correspondence to date
Called and spoke with Darren who told me that as of the 01/06/11 I had been allocated a case worker called Lindsey Mulligan She would be in touch. No call or correspondence to date
Called to check situation: No updates on system Email sent to Lindsey Mulligan. Told I would be contacted within 5 days
Monies paid £9,568 @ £46 weekly for 208 weeks from 17/07/11 to 15/07/07 This is an over payment of £3,984.08