News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

How to I prove ex is lying about his income?

Im needing some advise my ex husband pays through csa ive always claimed that his wages were worked out incorrect and have been told that i have to prove they are incorrect how i do this i have no idea ?? i have just found quite a few wage slips of his from 12 years ago ( we have been seperated 10 years the wages show he was on alot more money then than he says now he is in the exact same job wages have gone up not down would they use these as evidence ive been told that its he only has to give them figures over the phone and they dont need to see proof so he can tell them anything , how is this fair ?? any advise welcome.

Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

Complaints

CSA just demanded almost 4 grand from me!

I’ve just received an arrears order from csa for nearly £4,000.These arrears were run up due to there inability to process changes in my circumstances. The first was a change in employment the second when I remarried.

The first I can accept but the second I can not .They maintained that my new wife’s earnings would not be taken into account in assessing my payments.As I’ve always been up front with them all information they required was given. My payment rose by £140 .When asked why they said it was due to household diposable income.

But they told me her wages weren’t to be taken into account. When asked about this they still maintained that her wages weren’t used in the assessment Read more »


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Engage Web

CSA Complaints

CSA just demanded almost 4 grand from me!

I’ve just received an arrears order from csa for nearly £4,000.These arrears were run up due to there inability to process changes in my circumstances. The first was a change in employment the second when I remarried.

The first I can accept but the second I can not .They maintained that my new wife’s earnings would not be taken into account in assessing my payments.As I’ve always been up front with them all information they required was given. My payment rose by £140 .When asked why they said it was due to household diposable income.

But they told me her wages weren’t to be taken into account. When asked about this they still maintained that her wages weren’t used in the assessment 160

August 29, 2015 | Leave a Comment

Why isn’t my husband in prison?

My husband walk out on me and his 2 children 15years ago, he left me in a lot of debt. I found out where he was and informed the csa but all they did was send letters to the address he was at, in return he wrote on the letters not at this address. nothing else was done he has not paid anything in 15years.

Why are the men who don’t want too pay left alone and the ones that do stung for everything? why has my husband not been put in prison like the csa state?

August 27, 2015 | 2 Comments

Is it worth approaching CSA again?

when I split up from my eldest sons dad 6 yrs ago I had to go on income support(for 3 months) I was told that I would not be allowed it unless I gave them details for the C.S.A about my ex which I did.I received a letter nearly a year later from the C.S.A to say I would not be allowed any money from the Ex as he earnt less than £5 a week. I phoned & was told they had done all their cheecks I did say how would he pay rent, food & ciggarettes on that but was told it was right. For the last 6yrs I have some maintence when he has felt like he is in a good job. Im not sure ewether it is worth going back to the C.S.A as I don’t know what they will say this time. my son is only 8.

August 25, 2015 | Leave a Comment

I’ve not received any CSA and I’m struggling

after a decade of c0mplete stress from ex, still he is allowed to control my life as name still on morgage. no fianancial aid at all. two kids ,only sees 1 a fortnight. also causing damage . and disputes with constant actions. to try to force sale to pay debts he has obtained.still i have no idea when,where or what is happeni8ng with my case, payments of 80 a week set by csa over a year ago not recieved anything. constant calls, letters.i have complained. told in hands of enforcement, its over six months since last contacted me.house needs repairs, want to just get on with life , can t sell, living on benefits which are constantly being stopped,for reasons that evovle issues that are highly complex,sensative. in debts caused by time issues of reciept of benefits, constant harressment,discrimintive is understatement to say least. children been made to pay for what seems to be a on going attack,need to ende this now. need aid ,asp.

August 23, 2015 | 8 Comments

CSA are the most dishonest organisation around!

I have paid through the CSA for my daughter for around 8 years without even a missed payment. The case was closed down ealrier this year as my daughter got herself a job. They refunded me £140 2 weeks after the case officially closed.

Now I find that they are chasing for arrears of over £300. I do not believe their numbers so I asked for a history of my payments and also the 7 refunds they have made to me (funny giving me refunds when I’m supposed to be in arrears!). They have been unable to provide this despite numerous requests and are now threatening an Attachment to Earnings Order for the +£300.

A guy from the CSA phoned my company and told them I had refused to speak to them, this is a blatant lie, I have spoken with about 4 different people over the past few months, non of which have been able to help.

The CSA have proved to be unprofessional, unhelpful, and, worst of all, fall way short of honest. They should be ashamed but hey, what can you do??!!

August 22, 2015 | 5 Comments


CSA Advice

How to I prove ex is lying about his income?

Im needing some advise my ex husband pays through csa ive always claimed that his wages were worked out incorrect and have been told that i have to prove they are incorrect how i do this i have no idea ?? i have just found quite a few wage slips of his from 12 years ago ( we have been seperated 10 years the wages show he was on alot more money then than he says now he is in the exact same job wages have gone up not down would they use these as evidence ive been told that its he only has to give them figures over the phone and they dont need to see proof so he can tell them anything , how is this fair ?? any advise welcome.

September 2, 2015 | Leave a Comment

Ex wife won’t help support our son

My wife and I divorced 6 years ago. It was agreed that our son, then 10, should live with his mother. As he was to live with her and as I was depressed and in denial about our break up, I allowed my ex all the proceeds of the sale of our home and tried to start again with very little. Soon after, I was diagnosed with throat cancer which reduced my income substantially. However, within a short period of time, our son was living more with me than with her as he couldn’t get on with her boyfriend. Within 12 months, he came to live with me permanently. I have supported us from my income as a club manager and more recently as a company rep. never asking her to contribute. I survived the cancer but received a terminal illness payment which I used as a deposit on a small house for us both. I have a £100,000 interest only mortgage However, I recently lost my job and, as I am 65 next month and will be living off my state pension, approached my ex for a little help with our son’s expenses. She flatly refused although she is a partner in several pubs and has this year bought property in both Spain and France!

She has substantial income and boasts stocks and shares investments (her partner is an ex-banker). I have no partner (nor have since the divorce) At the moment I receive benifits and do have a little savings which will be gone within 12 months. Please Advise what course of action I should take.

September 1, 2015 | Leave a Comment

How can I prove ex won’t spend CSA on our daughter?

My ex wife has turned very nasty and now wants to claim through the CSA, she is nothing but a money grabber and i know the money will be spent on her and not our daughter, how can i build a case to prove this? i have paid over 300 every month since we split up and she has had 3 holidays without our daughter! i dont mind giving my daughter my very last penny but i lothe to give it to her mother through this organisation! can i contest this?

August 24, 2015 | 2 Comments

Can child maintenance disclose my confidential details?

My daughter has lived with me the past 7 yrs and when sure turned 18 she decided to re build her relationship with her mother who had left her at the age of 11. When she moved to her mothers I cancelled the CSA payments and thought that was that! How wrong I was …….

Her mother has decided to make a claim against me to the Child Maint Svc (CMS) and is trying to fleece me even though she never paid anything for 2+ years.

I received a letter from my ex wife last week which was vile and contained many of the usual threats she likes to make. However the main point was that she knew how much I earn’t last year.

I have spoken with CMS today and they confirmed that they have indeed provided my annual earnings to my ex wife which they got from the HMRC. The CMS stated today that they had the right to disclose my private and confidential earnings under the new legislation of the CMS. I am horrified by this as the CSA couldn’t disclose my ex wife’s earnings at all and I knew she “fudged” her annual earnings and she didn’t declare her 2nd job and what was annoying was that the CSA didn’t care about any of this.

On speaking with HMRC this evening they were rather surprised that the CMS had disclosed my earnings and they agreed that my details are confidential.

Has anyone else had this issue or even aware of the CMS disclosing annual earnings. I am investigating the matter of data protection as I have never been asked or advised that my earnings would be disclosed by the CMS and I do not see how they can do this without someone’s consent?

Any help and advise would be extremely useful …..

August 21, 2015 | 10 Comments

Why do the CSA need to know every little detail?

Its been 5 weeks since i left my old company and went Self Employed. i got some great advice off the site, on the best way to let the CSA know that i had now left my job (copied everyone in inc MP and sent Email, not by phone) well today i have received my first letter from them, asking various questions on my current situation, i was wondering what your thoughts are to the sort of reply i should send back, They have written to say they have confirmation that i left my company on the 21/07/2015 and want to know

1 since this date what have i been doing to support myself financially

2 when did i register as self employed

3 what is my self employed profession

4 when do i expect to start earning an income

5 How much do i project to earn

Question 1 has annoyed me because as far as i am concerned its non of there business, I have planned to go Self Employed for a while now so have saved up a bit of money to keep me going while its quiet ( money that they have already had there 15 percent out of) so was gonna tell them to mind there own business but wasn’t sure if that would just put me in the firing line.

2 and 3 i have no issue providing dates and my profession etc

4 and 5 well how long is a piece of string ? if the phone rings 5 times a day i will make a lot , if it rings 1 time a week not a lot, i genuinely have no idea how much i will make at this point , so how can i tell them if i do not know myself.

Any advice with this would be much appreciated as i really don’t want to get shafted by these people, I am more than willing to pay 15 percent of what i earn to them, just not the made up arrears i am expecting anytime now.

August 19, 2015 | 8 Comments


CSA Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 6 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment

I will have paid off the arrears within 400 odd years

I have been waiting years for the CSA to sort out my case. In 2010 I had a DEO for £150.48 per month. This amount is deducted from my NHS Injury Benefit which I have received since 1994 when I was pensioned out of the ambulance service.

I claim no benefits and survive on my pension and what’s left of my Injury benefit. The Nice lady at the CSA informed me today that they have treated me as self employed! My arrears according to the CSA are £30,000 so my £150.48 is £87.91 for child and £62.55 off arrears. So good news is I will have paid off the arrears within 400 odd years! Bonus!

The nice lady promised that she will ring me tomorrow. As I pointed out that CSA’s own website says that they don’t class injury benefit as income. They won’t ring back as they haven’t done for the last four years. But I will continue to ring them weekly to check progress on my case!

March 1, 2014 | 5 Comments


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 6 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 6 Comments


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