News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

How much CSA should I be paying?

I’m 18 years old with a 3 month old little girl but also a 1 month old little boy both with different mothers I am in a relationship with my little boys mother we live in a 2 bedroom house so have rent and bills to pay for , the mother of my little girl has only just started to let me see her properly and is demanding money even tho I never get to see her.

I just wondered how much csa I would pay for her monthly as I have an income of approximately £1,300 a month but I of course have lots of bills going out every month also which I’m not sure if that is taken into consideration when it comes to how much I would have to give the mother?

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Husband’s ex married a millionaire and still lets us struggle

My husbands ex, who he shares a son with (13) is married to a very wealthy man – his parents are millionaires. They constantly rub it in & send the lad with comments etc about how poor we are & how much they do / afford… She has given the lad her husbands surname, she’s forbid him to call my husband dad. We did tell him years ago its OK to call him dad when he’s with us & we won’t tell his mum… But it soon stopped. The lads mum & stepdad are always planning days out or holidays when he’s on our weekends… Which, more & more, he’s telling my husband he doesn’t want to come. We’re pretty much skint, we live in a council house, struggle to pay our rent & bills, we eat cheap food most days & have never been able to have a family holiday.

I have 2 kids from a previous relationship (we get on & I don’t get any maintenance)… So when it comes to competing with days out, holidays, gifts etc, we struggle to afford extras. She basically doesn’t want my husband to be the lads dad, but she wants every penny she can drain from us. She lives in a detached 4 bed, 4 bath mansion, the child has his own en suite bedroom & a cleaner… They both drive brand new Mercedes each. The lad attends a private boys school, with his step brother – from her & his 2 step sisters – from her, attend a private girls school.

Is there any way we can get a fair calculation for means tested or similar? I don’t see how it’s fair we’re living hand to mouth every single day & they clearly are buying the poor lad… Sometimes I cry with frustration & have to remove myself from my own living room, when the poor child starts about what his mummy & daddy have said about us… Usually that we’re scruffs with no money always along them lines. It’s really putting a strain on our marriage & my sanity. I’d love to afford a family holiday with all our kids. But it feels like we’re never getting out of my husbands debt to this horrible controlling leech. Thank you to everyone who can offer any advice.


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Engage Web

CSA Complaints

Husband’s ex married a millionaire and still lets us struggle

My husbands ex, who he shares a son with (13) is married to a very wealthy man – his parents are millionaires. They constantly rub it in & send the lad with comments etc about how poor we are & how much they do / afford… She has given the lad her husbands surname, she’s forbid him to call my husband dad. We did tell him years ago its OK to call him dad when he’s with us & we won’t tell his mum… But it soon stopped. The lads mum & stepdad are always planning days out or holidays when he’s on our weekends… Which, more & more, he’s telling my husband he doesn’t want to come. We’re pretty much skint, we live in a council house, struggle to pay our rent & bills, we eat cheap food most days & have never been able to have a family holiday.

I have 2 kids from a previous relationship (we get on & I don’t get any maintenance)… So when it comes to competing with days out, holidays, gifts etc, we struggle to afford extras. She basically doesn’t want my husband to be the lads dad, but she wants every penny she can drain from us. She lives in a detached 4 bed, 4 bath mansion, the child has his own en suite bedroom & a cleaner… They both drive brand new Mercedes each. The lad attends a private boys school, with his step brother – from her & his 2 step sisters – from her, attend a private girls school.

Is there any way we can get a fair calculation for means tested or similar? I don’t see how it’s fair we’re living hand to mouth every single day & they clearly are buying the poor lad… Sometimes I cry with frustration & have to remove myself from my own living room, when the poor child starts about what his mummy & daddy have said about us… Usually that we’re scruffs with no money always along them lines. It’s really putting a strain on our marriage & my sanity. I’d love to afford a family holiday with all our kids. But it feels like we’re never getting out of my husbands debt to this horrible controlling leech. Thank you to everyone who can offer any advice.

July 1, 2019 | Leave a Comment

CSA letter shows up out the blue despite private arrangement

I have just received out of the blue a letter from the new CSA say that I owe £6668 . I can’t believe this as my son is 26 now I have a good relationship with him now . My ex is a really nasty person and years ago we agreed I pay her with cash o cheque for his maintance but I can’t prove this to the CSA as it’s her word against mine can the CSA go back well over 15 years for this payment I don’t owe think I’m in for a long legal battle..

May 29, 2019 | 2 Comments

I’m being victimised by others for being a biological father

I find it very interesting that I have done a DNA for a disputed paternity case and I have paid the CSA and yet I have become a victim of very serious hate crime for being a biological father and had so much shit thrown in my face by other people who have nothing to do with me or the DNA and yet they have literally invited the world to kill me for being a biological father and now I’m homeless because of other people interfering with my life when it’s not their business to interfere with my private life at all. This includes the local authorities in Cheltenham, the DWP and other people who have caused ASB towards me and yet nobody has ever been evicted from their homes. So much for doing a DNA for a disputed paternity case and now I’ve done the DNA and paid the CSA, I’m being victimised by everyone who thinks I have to talk to them to make them happy again when they are too busy stirring up the hornet’s nest. How interesting is it to be a victim of hate crimes for being a biological father.

May 17, 2019 | 1 Comment

Can my partner get help with his costs?

I will defend myself first because it seems I need to. My partner is in the army and his now ex took his three children and moved 280 miles away, and admited it was to make sure ‘you never see my kids again’. To see the kids he pays £240 in fuel alone to have them friday night to sunday lunch time as they are in school. She refused contact when he took the children to his grandmothers where they all had beds as the barracks he lived on wouldn’t be able to supply him welfare housing for just a weekend, he would have had to pay for the full month and even then they usually didn’t have one free. So we have compressed our money as much as possible and bought a house, the only way to afford it was with a government scheme so this meant it had to be where we are currently as it was a Scottish Government scheme. All my money goes to the running of a house with 4 bedrooms and I have had to sell my car and walk 20 miles(40 in total) to work each day because we can only afford his car to go and get the kids. Please note my car was a peugeot 208 06 plate – not very expensive. He pays pennies off of £500 a month in CSA – again defending myself I was a child of split parents but my father didn’t want to see me and he never paid. My partner thinks the world of his kids, he wants to speak to them every day, know how their day was and how school and their friends are. He wants to teach his son to ride his bike. But in the last two months she has refused to let him call because he cannot come and get them, because he is deployed. She is now with a new partner and has even text bragging about all her money because he has bought her a new car and done up the kitchen etc. and that is fine it is her life but I don’t see anything wrong in us asking for a reducation in costs to see the kids that we love. I just do not know how to go about asking if we can get help, I believe a father is important to a child life, I don’t care if mum and dad can’t stand each other. The kids loose out. They loose out on a loving father.

April 17, 2019 | 1 Comment

CMS have made up payments to take even though I can prove I owe nothing

Well, on Wednesday of this week I received a letter completely out of the blue, from the DWP, stating that they had given my bank a court order to take out £180 / month commencing the following Monday. Upon calling them that day, they advised that the arrears are from a period between 2013 and 2016, that they had been passed on by the CSA, and that they could give me no information as to how this has been calculated. They advised that they had sent 2 previous letters, but to an old address.

I informed them that since 2013, I have had a family based agreement, which has been paid on the same day every month for the past 6 years. I advised that I could provide bank statements to prove payments but they would be from a closed account which is no longer operating. Luckily, the bank have advised they can send me statements going back to 2013, but it would take 2 weeks. I advised the CMA of this, and that I would provide my statements, along with tax returns for the period in question, to enable them to calculate what I should have been paying.

They advised that they are not interested in tax returns just evidence of what I have been paying. When I asked how then, if they are unsure how the arrears has been calculated, how they would work out if the arrears is correct? They did not have an answer. When I pointed out that I have had pretty much no contact from the CSA for the past 6 years, and they would have no idea what I have been paying, and therefore there calculation is likely to be based on misinformation, there was just silence. When I asked why, if I owe money from 6 years ago, I have not heard anything from the CSA regarding arrears again I was met with silence, followed by confirmation, that in 2 working days time, £180/ month will be taken from me.

I have no idea how it had been calculated and neither do CMS. I have bank statements coupled with tax returns that will demonstrate that in fact I have been overpaying based on earnings for the period in question, yet they are not interested. It’s not even a case of guilty until proven innocent. Apparently I’m guilty even if I can prove innocence.

April 8, 2019 | 1 Comment


CSA Advice

How much CSA should I be paying?

I’m 18 years old with a 3 month old little girl but also a 1 month old little boy both with different mothers I am in a relationship with my little boys mother we live in a 2 bedroom house so have rent and bills to pay for , the mother of my little girl has only just started to let me see her properly and is demanding money even tho I never get to see her.

I just wondered how much csa I would pay for her monthly as I have an income of approximately £1,300 a month but I of course have lots of bills going out every month also which I’m not sure if that is taken into consideration when it comes to how much I would have to give the mother?

November 26, 2018 | 1 Comment

How to beat CSA’s fraudulent arrears!

IMPORTANT – CSA ARREARS – Csa are currently transferring all their fictitious arrears to Cms for collection. Csa is being closed down due to false accounting, the big factor being that they were inventing arrears on father’s accounts, and as many are now experiencing, they failed to close accounts properly on their computers. There have been thousands of cases like this, so you are not alone. Csa spent years inventing billions of pounds of fictitious arrears on father’s accounts and now they are trying to collect. Even if you have a case closure letter from Csa which confirm that there were no arrears outstanding, you are still liable to receive letters from Csa or Cms demanding payment of arrears. You need send a copy of the case closure letter and state that as there are no arrears on your account when your case was closed, then these arrears have been invented by Csa and that there demand for payment is a fraudulent one and and any attempt to take this money will be treated as theft. Demand that they send an immediate letter of apology for harassing and threatening you and that you confirm that there are no arrears outstanding. If they believe that there are, then they need to supply a full account audit, all transactions, full details of all assessment calculations and proof of any arrears within 14 days. Send this headed Formal Complaint to [email protected] head of Cms with a copy to your MP and the National Audit Office, clearly marked, and get an urgent meeting with your MP. You can add that you are fully aware of the Fictitious Arrears Scandal and that Csa has been closed down due to fraudulent accounting. Confirm your email 14 days later, that as they have been unable to provide any evidence of these arrears, as they were invented by Csa, you confirm that there are no arrears and the matter is now closed. This should also be copied to your MP, NAO and [email protected] For further information read my post Fictitious Arrears. Just type Fictitious Arrears into the Search box on here.

Be warned, once you receive the arrears letter from Cms, Cms are acting promptly to either do a DEO on your salary, or to seize money from your bank accounts.

So play safe, warn your employer that Cms may attempt to fraudulently take money from your salary. Similarly, move any money in bank accounts to other accounts not in your name, and get a letter off to your bank immediately that you do not accept liability for any money taken from your account without your authorisation or for any overdraft charges incurred and that you hold the bank fully responsible for returning any money taken from your account without your written authorisation.

November 2, 2018 | 1 Comment

No-one will tell me if daughter is still in college and whether I still need to pay CSA

My daughter is 19 and told me she was not going back to college. She has failed GCSE English for 3 years in a row. She told me she was not allowed to finish her course. She is on a 2 year level 3 Health and Social care course. She repeated the first year and led me to believe she failed again. I do not know if she did, she won’t show or discuss any results with me. So I stopped my CSA payments.

Then the CSA contacted me saying she is still at College. They said her mother says she is doing another year at College. I have paid up due to charges/fines etc. They said it is up to me to prove she is not in college. That I need to continue to pay. However if I over pay they will not refund me any over payment and I would need to approach my ex wife. However my daughter and ex wife won’t communicate with me over the matter. I have contacted the College who will not tell me whether she is registered with them on a course due to data protection. I do not know what to do. I can’t find out the truth and on the word of one woman (whom I know well when it comes to money, I overpaid for 18 months with my son. She told me I had to pay whilst he was on an apprenticeship and I believed her at the time – money is very tight for me on minimum wage.

September 7, 2018 | 1 Comment

Do my payments alter if son is sent to a private school?

I pay child maintenance every month for my soon to be 15 yr old son I haven’t seen for six years. CAFCASS were utterly useless as I have taken my ex to court twice to gain access but they decided they didn’t want to coerce my son to see me. I have moved house to be closer to him in the vain hope I may see him, but she moved nearly fifty miles away to disrupt any attempts to reconnect with my son. After sending letters to gauge how he is doing I finally received a limited response. She informed me that she had opted not to send my son to school after the move citing he was being assessed for autism which i find difficult to believe. Reference the continuation of payments must I still pay if he has been removed from state schooling?

July 31, 2018 | 2 Comments

Daughter is moving in with her boyfriend’s family so who do I pay now?

My 16 yr old daughter (still in full-time education) who lives with her mother is stating that she is going to live with her boyfriends family. My question is how does this work with regards to maintenance. I am assuming that both myself and my ex wife will have to pay maintenance to her BF family? Would the child benefit also need to be moved over to the BF family? My ex is telling my daughter that she will not have to pay anything and she still gets to keep the child beneft too, which I am sure is incorrect. Any advice/guidance would be really appreciated.

June 19, 2018 | 2 Comments


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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