News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

When do I stop paying CSA if my children are now working?

I have been paying csa for my 2 children since my ex and I split 4 years ago. My children are now 17 and 16, one is about to leave school and start full time employment but she has already been working 30 hrs a week while at school. My son is in a similar situation and wants to leave school and start a career in electrical engineering, he has the grades mow but his mother is advising him to stay on at school to get more qualifications as possible.

My thinking is its more to do with receiving csa from me. Just this week I’ve had a call regarding shared care from the csa as my ex has called them to say that I have them stay less than 52 nights a year which is borderline, but down to there jobs etc it has become less and less, again trying to get more cash from me. She works FT and her new partner does aswell. I also work FT. My question is when do I stop paying csa now that they are working and I also receive a War Disablement Pension, what payments are taken into account with csa and should I just be paying the flat rate? All very confusing help!!!

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CSA lump a bill on me which may prevent me helping get my son through uni

I’ve had shared care of my boy since the day me and his partner split up when he was 18 month old. He is now 18. The csa sent me a bill for 20 grand of which I was paying 100 pound a month for quite a few years. I finished in the job of which they were taking money from and didn’t here from them for a couple of years. They have since been back in touch and basically I’m pulling my hair out with worry. Im just wondering if you can give me some advice. I have paid thousands in csa payments in the past but I have paid thousands in the upkeep of my boy and I am wanting to support him in his university studies. please help.


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CSA cuts me off


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Engage Web

CSA Complaints

CSA lump a bill on me which may prevent me helping get my son through uni

I’ve had shared care of my boy since the day me and his partner split up when he was 18 month old. He is now 18. The csa sent me a bill for 20 grand of which I was paying 100 pound a month for quite a few years. I finished in the job of which they were taking money from and didn’t here from them for a couple of years. They have since been back in touch and basically I’m pulling my hair out with worry. Im just wondering if you can give me some advice. I have paid thousands in csa payments in the past but I have paid thousands in the upkeep of my boy and I am wanting to support him in his university studies. please help.

May 24, 2017 | Leave a Comment

CSA banned me from making contact after I tried to prove I’d been paying my ex!

This is a case of shocking behaviour from the CSA, I have always payed my way for my daughter through a private agreed amount into my ex account also giving any extra for whatever reason like holidays and school uniform.

all seems fine until I received a letter from DWP to tell me that my wages will be arrested for £455 pm for one year then £655 pm after until payments were met???? No warning no phone calls or any kind of contact with me!

I have been trying all ways to tell them that they are wrong and they need to investigate this.they say that there isn’t enough evidence to support a investigation and my daughter has been living with my mother for the last two years and they will not believe it and have band me from making any contact with them? So I have sent bank statements from the past 4 years back in December and not a peep to say they received them only another payday with no money left.

The worst thing is I can’t even afford to go and see my daughter because I live in Scotland and my daughter is Newcastle! All is not good and I am not sure how much more l can take I’m really depressed and feel completely helpless.

May 23, 2017 | Leave a Comment

CSA taking payments for a child that might not even be mine!

I’m wondering if you could help me I’ve recently spoke to a woman from CSA regarding payments for a child from a previous relationship which not as yet been confirmed that I am the father. At the moment I can’t afford to pay the £250 odd DNA test at the moment because I’m trying to pay all the mortgage and all the other bills in my household as my fiancée is on maternity ready to give birth to our 2nd child.

I’ve told the woman that I can’t afford this and she said it don’t matter and I still got to pay ? I told the woman that in my job the overtime rate had been reduced and the cut in work hours and I’ve earned between £6000 and £7000 less than last years annual income but still insisted that I had to pay £94 per week coming out of my weekly wage from work, this is roughly £396 per month and I told them the wage I earn every week now I can’t afford to pay that amount per week/month because with paying all the other bills myself my monthly outgoings is more than I earn . I told the woman I can’t live and provide for my family and she said she didn’t care and I had to pay and now they’ve starting taking money directly from my wage through work. I’m not sure what to do now has I’ve got a lot of stress and worry now thinking I’m not going to be able to keep a roof over the heads of my family and provide what they need in life . Please try and help me thanks.

May 16, 2017 | Leave a Comment

CSA have doubled my payments now I fear my life will fall apart

I was with my ex partner for 9 years, 3 kids later she cheated on me, kicked me out an stopped me seeing my children, eventualy she started letting me have contact, i started paying csa, my payments have always been 20% of my wages which was high but i could just about survive, now this new company have taken over and have increased it to 40% which is double, i am now in council tax arrears, rent arrears, and how no money at all to eat or get to work, i will be homeless and jobless within 3 months because of the heartless csa that wont lower the payments at all, i fear this will be my first and last post as i am going to kill myself because i cant see any way around this. I have tried everything and no one will listen, i love my kids with all my heart but i can not live like this anymore!

May 14, 2017 | Leave a Comment

CSA doesn’t care that my ex is refusing to pay for our children

I have 3 children to my ex husband.. he has left many times.. final split 1/2/16.. after 8 months of no payments.. csa requested £78pm for the children.. they’re error.. put in writing. Every month something goes wrong.. despite being a deduction of earnings.. never know when or how much is coming.. if at all? I am tired of going to csa with begging bowl.. my children are paying them to get the money!! In charges.. you complain.. yeh they eventually escalate.. then the claim is frozen for weeks.. while they investigate.. last month was to be 1st month at correct level.. shock.. not a penny?.. at what point can you go higher?.. they won’t say.. or to where?.. yet I took they’re father to court to get him to see his children!!! I’ve asked him why he hasn’t paid.. he laughs n says he’s got more important thing’s to use his money for!??.. kid’s deserve that money.. its for them.. yet I’m the bad guy when I have to say no..?

May 13, 2017 | Leave a Comment


CSA Advice

When do I stop paying CSA if my children are now working?

I have been paying csa for my 2 children since my ex and I split 4 years ago. My children are now 17 and 16, one is about to leave school and start full time employment but she has already been working 30 hrs a week while at school. My son is in a similar situation and wants to leave school and start a career in electrical engineering, he has the grades mow but his mother is advising him to stay on at school to get more qualifications as possible.

My thinking is its more to do with receiving csa from me. Just this week I’ve had a call regarding shared care from the csa as my ex has called them to say that I have them stay less than 52 nights a year which is borderline, but down to there jobs etc it has become less and less, again trying to get more cash from me. She works FT and her new partner does aswell. I also work FT. My question is when do I stop paying csa now that they are working and I also receive a War Disablement Pension, what payments are taken into account with csa and should I just be paying the flat rate? All very confusing help!!!

May 22, 2017 | 1 Comment

Can I change son’s name without ex knowing?

I had a child with my ex 5 years ago we was in a 6 year relationship before having my baby. and the baby was planned. But as soon as the baby came my ex started to get more and more abusive (as he was before we had a child) but I stayed as I wanted my son to have what I thought was a “family” a mother and father so I got his name on the BC but then it got too hard to stay so I left with my son when he was 9 months old. It has now been 5 years and we have had no contact and he has never paid for anything. My son is going to start school soon and he knows his self to have the same name as me but iv been told that schools go by what’s on BC. as I don’t have any contact with father is there any way I could change my childs last name without my ex knowing?

May 15, 2017 | 1 Comment

Parents should stop acting like children and do what is right for their kids!

I just wanted to say that after reading many complaints a lot of fathers think ALL women are out to get money and stop the men seeing the children.

This is very sad because I’ve always believed that if you separate it gas nothing to do with patenting and mothers or fathers have equal rights to see their children! I upheld my beliefs and when I separated because of a 13 year marriage filled with violence towards me (not the children at that time) I allowed access on weekends and holidays and wherever possible as I believe it’s not morally right to stop a (good father) seeing he’s children, but in my case I discovered through my daughter their father transferred he’s abuse to them after we had separated and it’s my duty as a patent to protect my babies so I stopped contact, he was investigated through cafcass and a section 7 report revealed abuse of my children 😡 he is NOT allowed to see or contact the children due to he’s violent behavior and that is he’s own fault.

I’m sorry for any fathers out there that are not allowed access due to a relationship breakdown who are GOOD fathers, but it is still financially right to support the children’s day to day need ‘s. I understand a lot of women are childish and use children as tools and this is very wrong, because it’s hurting the children and I just hope that women and some men can wake up and be adults and stop playing silly games with children’s lives.

DON’T PUNISH GOOD PARENTS, MEN OR WOMEN BECAUSE YOUR RELATIONSHIP DIDN’T WORK!

May 2, 2017 | 1 Comment

Daughter is in my care and I pay CMS – How can I get recognised as full-time parent?

My daughter is 12, i have been separated from her mum for over 10 years, during this time i have had always had full unrestricted access to my child, she has stayed with me at least 3 times a week and I have always and remain to be financially responsible for her (I work and earn more than decent money, her mother doesn’t so 10 times out 10 it is me who will purchase or pay for whatever is needed at the time, I am also the first and only person she asks if she needs anything).

My current partner and I have, in the past couple of years had two sons, my daughter’s mother has also had a new daughter, since this has happened the situation has escalated to the point where my daughter is only spending 1-2 nights a week at her mother’s house, hence in my eyes I am the main carer for my daughter.

The situation with the child maintenance service is as follows – as I said earlier I have always provided the very best I could for my daughter, she has never gone without anything she’s ever needed, which I have always provided for. Around 3 years ago I was contacted by the CMS stating that I had not been paying for my child and that they were beginning collection procedures against me, I refused to pay as I was already financially responsible for my child and as far as I was concerned she was in my full time care anyway, they stated that my child’s mum had said that I only see my daughter once a week, this obviously was not the truth, I stated as much but the CMS don’t seem believe me so again I refused to pay, I was willing to take the matter to court if need be, however months and plenty of lengthy phone calls with the CMS later, her mum stated that she was willing to negotiate a figure that i should pay, a family arrangement they call it, this figure was agreed, even though i really should have had to.

I have kept to this family arrangement even though I have always felt I shouldn’t need to pay anything to her mother as my daughter is in my care, however it has now got to the stage where she isn’t getting looked after off her mum, her mum isn’t in the house when she finished school, so I am having to finish work early most days, I pay for all her dinners, clothing, private spends, mobile phone, etc, etc.

The CSM have stated that I have to prove that I have the amount of contact I have by way of court order, which I do not have due to the fact I have never had to get legal access, I have always had access to her they have also stated that any monies I pay should be paid into my daughters mum’s bank account, however when I do this my daughter doesn’t see any of it and she still asks me for whatever it is that is needed at the time. Now I would like apply to be legally my daughters full time parent or at least have split parental responsibility, I don’t know how to achieve this as the solicitors I have spoken to have stated that there is no case to fight as I have access, however I no longer want to pay maintenance payments as the money isn’t being spent on my daughter.

I would like to be recognised by a court as my daughter’s full time parent.

April 10, 2017 | 2 Comments

Even though I pay maintenance, ex won’t let me see my son

I am writing as I have a son age 10 living with me as I have custardy and another son who’s 6 but I haven’t seen him since he was 1 but I have been paying £40.00 per week for since I have tries/asked to see him but my ex will not let me see him. so after another row she told me to stop paying a week ago , but she has rung today demanding money , I’m still not aloud to see him ! where do I stand on payments do I stop paying or keep paying even though I would love to see my son.

April 4, 2017 | 3 Comments


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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