News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Ex not interested in unborn baby and only wants control

I’m desperately needing some help! I’m currently pregnant (unplanned)& haven’t been with my partner since I have found out! I offered him a contact centre where he could visit our child without me so he has his own private time he’s refusing and saying I’m a bad person for that and that he’s taking me to court because every Saturday is not ok! He claims that he wants to be able to come to my house to see baby which I’ve already told him no as me and him can not be in the same room as each other as at the start of my pregnancy he threatened to take my child back to his home country! I honestly Do not know what to do! He’s not interested in the baby at all it’s all about control and it his way or no way!

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Spiteful CSA don’t really care and just make up the numbers

My partner has been separated from his ex (which he has 3 children to) now for 11 yrs. I’ve been with him for 9 yrs. he has always paid maitenance since they were born. Unfortunately he had been very slack and never done his tax return since separated from his ex but was still paying a great sum of child support every week. I’ve been on his case to get it done and to also contact CSA about the extreme high amount of maitenance he’s been paying considering 2 of these children are over 18 and working and the third one is 15 yrs old, working and not even living with the mother and is living with his older brother.

So 3 weeks ago he contacted CSA and the guy he spoke to was very rude. When my partner informed the guy that neither of the children are now living with the mother he replied with..”Well it’s her word over yours and we’ll take her word anyday.” The guy also informed my partner that he also has overdue payment of $44,809.00!!!!!… Then a week later he receives a letter saying his payments have now DOUBLED and he now also has an overdue payment of $53,929.42!!!.. That’s an increase of $9120.42 in just a week. My partner has also supported me majority of the time we’ve been together as he likes me to travel with him and his job. With the amount he now pays her barely leaves enough money just to cover our rent but leaves nothing for food or day to day living. And what’s made it worse is Xmas is only 3 weeks away. We usually have the kids every Xmas but simply can not afford it this year. He has also finally gone and done his tax but seeing as his ex will end up with it all he has to firstly pay to get it processed and there’s no money left to do that. I’m now looking for work again but is concerned that my pay will once again increase his child support payments.

I find this hard to swallow as I’ve been on the other side of the fence where the father of my child has only started paying child support since my child turned 16. And the only time I do get paid is when he is unemployed and they deduct his Centrelink. I get a whole $44.00 a fortnight. When he’s working I don’t get a thing. The system just gets me angry as hell. It works overtime for some and not at all for others. It’s wrong!!!. So could you please tell me if I work will my money get taken to pay his ex?


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Engage Web

CSA Complaints

Spiteful CSA don’t really care and just make up the numbers

My partner has been separated from his ex (which he has 3 children to) now for 11 yrs. I’ve been with him for 9 yrs. he has always paid maitenance since they were born. Unfortunately he had been very slack and never done his tax return since separated from his ex but was still paying a great sum of child support every week. I’ve been on his case to get it done and to also contact CSA about the extreme high amount of maitenance he’s been paying considering 2 of these children are over 18 and working and the third one is 15 yrs old, working and not even living with the mother and is living with his older brother.

So 3 weeks ago he contacted CSA and the guy he spoke to was very rude. When my partner informed the guy that neither of the children are now living with the mother he replied with..”Well it’s her word over yours and we’ll take her word anyday.” The guy also informed my partner that he also has overdue payment of $44,809.00!!!!!… Then a week later he receives a letter saying his payments have now DOUBLED and he now also has an overdue payment of $53,929.42!!!.. That’s an increase of $9120.42 in just a week. My partner has also supported me majority of the time we’ve been together as he likes me to travel with him and his job. With the amount he now pays her barely leaves enough money just to cover our rent but leaves nothing for food or day to day living. And what’s made it worse is Xmas is only 3 weeks away. We usually have the kids every Xmas but simply can not afford it this year. He has also finally gone and done his tax but seeing as his ex will end up with it all he has to firstly pay to get it processed and there’s no money left to do that. I’m now looking for work again but is concerned that my pay will once again increase his child support payments.

I find this hard to swallow as I’ve been on the other side of the fence where the father of my child has only started paying child support since my child turned 16. And the only time I do get paid is when he is unemployed and they deduct his Centrelink. I get a whole $44.00 a fortnight. When he’s working I don’t get a thing. The system just gets me angry as hell. It works overtime for some and not at all for others. It’s wrong!!!. So could you please tell me if I work will my money get taken to pay his ex?

December 4, 2016 | Leave a Comment

CMS is on a mission to get as much money as it can

I have recently been on the phone to the CMS and got no where with them. I have arrears from when i was out of work and now i’m back in work the blood suckers are after all they can, i agree that farthers/Mothers should pay and support there children but i dont agree with is paying CMS as well, it should be the parents who have the children full time and the ones who set the claim up with CMS that should pay the 20% and the ones who are paying the CMS should get to pay the 4% that way the ones with full time care will leave the CMS out of it and go straight to the paying parent.My EX don’t care about paying the 4% it only works out about 56p a week for her but for myself its about £12 a week.if they swapped it around everybody would leave the blood sucking sods out of it .

December 3, 2016 | Leave a Comment

Challenge the CSA at your peril!

I’ve been paying CSA for the last 10 years and do not have a problem with any of it however…..Challenge them at your peril!.

As soon as they make a mistake they act like they are God!.

My existing arrangements has been ended and I’ve now been contact by the Child Maintenance service despite the CSA providing a shcedule for me to pay up to next July.

The new service has contact the HRMC and used my last year Salary. I have informed them that I changed my job over 15 motnhs ago and no longer earn the amount they have been told by the HRMC. I’ve even told them that I can provide my payslips for 15 motnhs to prove this. Their repsonse is to advise that because my new salary (which is £7,000 less per anum) is “within 25% of the figure they have been given” they cannot alter it. I’ve been through the entire legislation with a fine tooth comb and found that if there is a material fact that is incorrect they MUST change it. they do not appear to use common sense or logic.

December 2, 2016 | Leave a Comment

CSA say I owe arrears from 14 years ago with no data to prove it

I have just received a letter from the CSA in regards to arrears that I owe from 14 year’s ago. I paid child support to the courts before the csa took control then I paid them via my pay. At one time I did have arrears, but when I returned to work this was cleared, I carried on paying until my child was 18. ?

I had closure of this by post and thought this was the end of that.

About 3 months ago I received a letter from them stating that I owe monies, I called to them in had paid all that was owed and they girl told me it was a computer error and to eqnore this.

After two more months again I had letter from them, I put this in the bin as probably an error again. One more month passes and yet again you guessed a demand letter. I called to be assured that I owe arrears, puzzled I tried to explain that I had paid all owed, but no resonning with this person, just threat to take direct from earnings. Please can you tell me the dates of the areas no comment just you owe. How much do I owe “2500 “within a second but couldn’t give me data. I have told them that I am willing to pay if owed but would like a complete breakdown of dates the arrears, to this you will have to pay asap and we will send correspondence when we have them.

Is this anyway to treat people?

Can anyone help me with correct procedures to take, as soon much time has passed I don’t have any paperwork regarding this.

December 1, 2016 | Leave a Comment

CSA lie in order to get money for women who use children as a weapon

It all started back in 2011 when my husband got a letter stating he would be required to pay csa each week for child x. He wasn’t aware there was even another child that “was his”. He called them immediately to ask why they were deducting x amount from him for this child when 1 he wasn’t aware there was a child that was his and 2 there was no evidence proving he was the father. The csa told him they had tried to make contact several times via phone and letter but had no response so they take this as he is the father and have the rights to act.

Well on there system it apparently says he ignored there letters etc but in reality he had never had a single letter from them until they wrote requesting he pays x amount. We have been battling now for over 5 years with this awful company for a dna test to which they say we have to pay for as he has already “refused one” utter rubbish!! He’s never even been offered one. Now, the mother is awful, she tells everyone the child is his, she herself is refusing a dna test and has told us take her court! She knows we cannot afford this but because she had all the power she gets away with it.

He already pays csa for 1 child who we see regularly who we know 100% is his but this one he’s never had contact with, never seen him, only seen pictures on social media. Csa refuse to help him but social services said he shouldn’t be paying a penny for that child until a dna test proves he’s the fathers. They are bleeding us dry, have now wrote to him saying he has nearly £1000 in arrears which isn’t his fault. They are ready trying to say he was employed during a time he wasn’t, that’s another issue were in the middle of sorting out.

The other mother has said she will end her csa claim but we have told her not to as the mother with child in question will just get the lot. We have also been warned if child x turns out not to be his he won’t get any money back what he has paid. Utter nightmare, why do women use kids like this!! I’m a mother myself and would never use this company.

November 30, 2016 | Leave a Comment


CSA Advice

Ex not interested in unborn baby and only wants control

I’m desperately needing some help! I’m currently pregnant (unplanned)& haven’t been with my partner since I have found out! I offered him a contact centre where he could visit our child without me so he has his own private time he’s refusing and saying I’m a bad person for that and that he’s taking me to court because every Saturday is not ok! He claims that he wants to be able to come to my house to see baby which I’ve already told him no as me and him can not be in the same room as each other as at the start of my pregnancy he threatened to take my child back to his home country! I honestly Do not know what to do! He’s not interested in the baby at all it’s all about control and it his way or no way!

November 25, 2016 | Leave a Comment

Is the CSA contactable via email?

Does anyone know of any email addresses for CSA. I have received a letter saying I have not paid since 2012 although I have never missed a payment. They are asking to send copy bank statements through the post which I do not want to do as it is confidential information and also they are asking for 5 years worth of statements and I have no facility to print. When I challenged the woman at CSA I was given the reply “Its not our problem.” If anyone can provide me with an email I would be very grateful.

November 17, 2016 | Leave a Comment

Is there a way to get CMS calculations reviewed?

I don’t mind paying for the upkeep of my son. And recently my payments has increased so my payments has increased which is fair enough. However, I have a slight problem with how the CMS calculate the earnings based on gross annual income. Its basically a catch 22 where if you work overtime or try to work a second job to keep yourself afloat you get charged more the following year. Surely, looking at someone’s net wage slip or perhaps gross salary would be a more accurate reflection.can this calculation be reviewed??

November 8, 2016 | Leave a Comment

Will I receive less money now ex is having another child?

My ex who I had a child with left me in 2008, he has always payed maintainace. Since having another baby with his wife he has always payed me £150 a month.

He has just told me his wife is having another baby and i just wondered who much my maintainace is likely to go down by?

I’m not sure what his income is i tried to work it out with me getting £150 but I’m baffled Please help

November 7, 2016 | Leave a Comment

Ex has contacted CSA and lied that I never paid now I’m paying more

My ex wife has got in contact with csa and said that I didn’t pay toward my 3 children which are now 25,20 and 19 although I was paying but didnt get any receipts from her, as at thw time I didn’t think twice that she woukd ring up years later and say I hadn’t paid anything all 2 of my children are in work now and uve helped them out with cars ect, now that she has got back in contact recently ans said u hasn’t paid anything to her i now have a balance of £9,000 which I have to pay bacj as arrears.

This is coming out of my wages before It goes into my bank, i was paying £26 a week which I was just able to pay with my living expenses ans now there taking £35 straight from my wages which now I’m struggling with my living expenses as I’m only in part time work, I just wanted some advice as to why I have to pay so much back now after all these years and when all my 3 children are grown up and working if you could give me any advice I’d much appreciate it many thanks.

November 4, 2016 | Leave a Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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