News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Child’s father won’t pay towards upkeep

We have been married since august 2014 but he wants a divorce.since February 2015 he has stop paying any money towards the upkeep of his daughter.he works full time and does loads of overtime even works on his days off.lm a full time mum and only receives only child benefit and child tax credit.he does not pay for any food for myself or his Childs food or nappies or anything else his child needs.everyone I have spoken to told me to get in contact with you buys his own food and if I ask him we need nappies he will buy the smallest pack.he has lied about what he earns I saw his wage slip and he took just over £1600 in one month possibly more.he does pay the bills rent etc.he works for NSL he’s a CEO can you help as when I’ve asked him he claims he can’t afford it.he used to pay me £47p/.we do still live together in separate rooms.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

They try to confuse you with their mumbo jumbo

I’ve been ready through everyone’s stories and it seems everyone is having the similar problem as I have. Poor service, lack of communication and rudeness. I set up my claim in may 2016 and I have not received a penny and my ex keeps switching jobs and leaving a paper trail to get out of paying for our 4 year old.

I was told at first that one particular company who he was working for a while was keeping the funds and not passing them over to the Cms. So I kept on contacting the cms and they reassured me that it was the employer who owed te payment not my ex partner as they had set up the deduction on his wages so he didn’t pay them direct.

So I started making a complaint nod the mine field you have to go through is ridiculous they try to confuse you with all their mumbo jumbo to distract you from your actual complaint so I wrote a letter and it was passed to their arrears department when it was supposed to go to the complaints department and they tried to handle my claim after speaking with mangers previously they were trying to tell me all sorts like they didn’t even know if the company my ex was working for even existed! (This was coming from a mangager by the way) but j stuck to my guns and carried on with my complaint witch was passed to senior manager who is dealing with my claim and has forwarded my case to consolatory payments department to see if j can get compensation I dunno if I will get any compensation and how much I will get and I was wondering if anybody has had one of these payments before. All the lies that has been told has bought me to te verge of tears.


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CSA Complaints

They try to confuse you with their mumbo jumbo

I’ve been ready through everyone’s stories and it seems everyone is having the similar problem as I have. Poor service, lack of communication and rudeness. I set up my claim in may 2016 and I have not received a penny and my ex keeps switching jobs and leaving a paper trail to get out of paying for our 4 year old.

I was told at first that one particular company who he was working for a while was keeping the funds and not passing them over to the Cms. So I kept on contacting the cms and they reassured me that it was the employer who owed te payment not my ex partner as they had set up the deduction on his wages so he didn’t pay them direct.

So I started making a complaint nod the mine field you have to go through is ridiculous they try to confuse you with all their mumbo jumbo to distract you from your actual complaint so I wrote a letter and it was passed to their arrears department when it was supposed to go to the complaints department and they tried to handle my claim after speaking with mangers previously they were trying to tell me all sorts like they didn’t even know if the company my ex was working for even existed! (This was coming from a mangager by the way) but j stuck to my guns and carried on with my complaint witch was passed to senior manager who is dealing with my claim and has forwarded my case to consolatory payments department to see if j can get compensation I dunno if I will get any compensation and how much I will get and I was wondering if anybody has had one of these payments before. All the lies that has been told has bought me to te verge of tears.

September 27, 2016 | Leave a Comment

I’m the victim of an extremely corrupt government agency

I had a very brief relationship with a womant that i ended abruptly. She told me she was pregnant “so you can’t end it”. The trouble is I’m convinced she was pregnant when we first met. She had morning sickness which she clamined was food poisoning. Moving on the baby was born and she asked me for £1500 which she said was for clothes etc. I told her I didn’t believe I was the father I wanted a DNA test. She shouted obscenities down the phone at me and hung up.

Several months later I had a call from an obnoxious csa woman demanding I submit a dna sample to my Dr. A subsequent test came back positive. Two days later the csa called me saying, “by now you’ve got the results so how are you going to pay”, I replied saying “I don’t believe the results sure you people didnt tamper with it”. She started talking to someone else but I couldn’t make out what she was saying because she put her hand over the reciever, then the line went dead. 3 weeks later someone else called me back using the same words, before I got halfway through my reply she interrupted saying “get your own test done and we’ll refund any money if the test comes back negative as long as its from a reputable lab”. They sent me a list of labs.

I spent the next 7 years trying to fight the csa and at the same time get a dna sample from the mother. I’ve lost in court every time because no one in authority will take me seriously, the magistrate in the last case even went as far as to try and ridicule me, laughing in the process. My evidence is all circumstantial with nothing I could take to court. The mother has told me she’d never give me a DNA sample even if directed to by the court. I’ve since found out no court will order a mother to hand over a child’s DNA sample unless its a court directed official test but I’m not interested in that because the same system that tampered with the first will do it again to the second so I’m the victim of an extremely corrupt government agency. I thought I’d give it one last try by asking the mother for a sample, she refused saying “there’s nothing to stop you using a friend’s dna”, so I suggested to her we meet, she come along with the child’s dna and she can watch me take a swab from my mouth, we put them in a jiffy bag and she can watch me address it and put it in the mailbox. This is the first time she hasn’t answered an e-mail from me.

P.S. I wrote to the PM about this, my accusation was passed onto the W&P dept. They asked me what my evidence was against them. I wrote them a 4 page document telling them how I know the child isn’t mine, therefore the positive test result must have been manipulated. I ended the letter asking them how many other unsuspecting men are they doing this to. Their reply was to get my own test done.

September 26, 2016 | Leave a Comment

CSA are only in it for the money

The CSA are taking 186 per month thru my emplyer directly – even tho an arrangement has been written up between me and my ex – they are not interested in this and when the former partner kicks pff she contascts the CSA and now we have this arrangement without discussing it with me and they do not care about the fact that the former partner actually denies me access to my son. its a disgrace they dont help they just want there fees and charges paid for.

September 21, 2016 | 1 Comment

Comapny pocketed my contributions but CSA say it’s my fault

7 years ago I contacted the csa to arrange payments as my ex wife was claiming she didn’t get them, I wanted a recordable (apparently bank records do not suffice) means that I pay maintenance.

Because I was the one who requested and for the reasons why, they suggested an attachment of earnings as it was more backup, didn’t cost me anymore and I saw the benefits, so I went ahead with it.

Unfurtunatley the company I worked for deducted the funds, changed their company name and didnt pay the csa what was deducted (didnt help that the csa did not tell me they were not receiving payment), the director was fleecing the company of funds and sending them abroad, so now the csa/csm whatever they are say I am still accountable for the debt because I should have known the company was about to be liquidated! The amount is over £4000 and now i have an attachment of earnings to recover the debt because I told them I wont paying the arears again, even after numerous conversations over the years where twice they have said I’m not accountable, they’ve now decided I am, surely this isn’t legal, could someone please advise me on this?!!

I will add I have always paid maintenance for my son, even when the ex wife prevented me from seeing him, I went down this route to prove I was paying because of the kind of person she is, with another attachment of earnings ready to clear me out I cannot afford to work, this system stinks!!!

September 20, 2016 | Leave a Comment

3 months later and I’ve still not received my payment

I haven’t received payment since 4th June 2016 that 3 mouths I am rang up loads of times they keep saying its with employment team n there sending a request out I am still waiting don’t understand how they can keep someone’s money for so long with no explanation as we’re there money is I am getting frustrated now web speaking to a car colleague.

September 16, 2016 | Leave a Comment


CSA Advice

Child’s father won’t pay towards upkeep

We have been married since august 2014 but he wants a divorce.since February 2015 he has stop paying any money towards the upkeep of his daughter.he works full time and does loads of overtime even works on his days off.lm a full time mum and only receives only child benefit and child tax credit.he does not pay for any food for myself or his Childs food or nappies or anything else his child needs.everyone I have spoken to told me to get in contact with you buys his own food and if I ask him we need nappies he will buy the smallest pack.he has lied about what he earns I saw his wage slip and he took just over £1600 in one month possibly more.he does pay the bills rent etc.he works for NSL he’s a CEO can you help as when I’ve asked him he claims he can’t afford it.he used to pay me £47p/.we do still live together in separate rooms.

September 19, 2016 | Leave a Comment

Does CSA send out templated letters without assessing cases first?

My husband has received a letter from the CSA telling him that a new claim has been made against him, the letter goes on to tell him that they will be back in touch to calculate payments. The letter then goes on to say that he does not owe arrears on his old existing payments.

Allegedly my husband rang the CSA and they said it was a computer generated template letter. I have never heard of the CSA sending out a letter such as this. Please can you help?

September 13, 2016 | Leave a Comment

Can I get my CSA payments lowered now that my tax credits have stopped?

I was after a little advice, im currently paying £70 a week maintainance(50 maintainance and 20 backpay), which they had taken our tax credits in to account, we have now had our tax credits stopped as our 2 oldest boys have left full time education, we got over £200 a week tax credits as 1 of my boys is disabled, we are gonna struggle to pay our bills now, im gonna try and get my payment brought down but as from before they want the arreas paying off asap, if i offer them an amount like £5 a week off the arreas instead of the £20 can they refuse if im still offering?

September 7, 2016 | Leave a Comment

CSA takes no notice of second families and the effect they have on them

Why won’t the csa level 2nd families alone we all understand that we have children from other failed relationships and that we need to pay for the children but when you have been denied access to them it’s not a 50 50 agreement. If these mothers decide to go it alone that should be there choice its hard i know as i spent some tine as a single dad and never received a penny from the csa.you cant ask mums or dads to stay together to look after the children and spend a life in miserey but you cant cripply 2nd famleys ether as it just breeds resent.

The CSA WANT £260. a month out of me i just haven’t got it to give i have a second family and a low income i have tried to contact the but can’t get through as there phone is always on hold i pay for a child that is not my boilaichall child and i’m proud to but with this new bill i think we will lose our home as money is tight at the best of times. My x is still at college i think a very mature student in deed she does not intend to work ever a bit lazy i suppose but ha ho the country can afford to keep her there and shy knows how to milk it.

The bottom line is i don’t mind paying a sensible amount i do want some access even after twelve years i think we could build a good relationship but i don’t know where to look as she just up and left don’t even know why.

Any help would be a god send at the moment.

September 1, 2016 | Leave a Comment

If I return to UK can CSA stop me from leaving again?

I saw a girl for a while and we split up. I was planing to move to Aus when I heard she had a baby and I got a letter in the post soon after for a court summons I went and they asked me to get a blood test I said I would and left for Aus. I have been gone for 9 years now if I go back for a holiday can they stop me leaving the uk again.

Can anyone let me know.

August 30, 2016 | Leave a Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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