News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

How much do I have to pay?

im currently giveng my sons mother £200 a month and im struggling for money was just wanted to no how much i have to give his mother, i bring home £1200.00 a month wages recieve dla of £500 a month i live on my own with a mortgage i have my son everyother friday saturday night and sunday day, every wed night. im waiting to have a opperation due to a long term problem since birth, i was told that i get help with money whilst im of work having a opperartion from yourself dont no if this is true or not? if you could get back to me with some info id really apprectiate it thank you.

Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

Complaints

CSA admit their mistake but won’t fix it!

last november i changed employers, i already had a order to pay weekly through my wages as my daughter went to live with her dad. i wrote to the csa before i changed employers with new employers name and address, i then phoned the csa and was told they had recieved thsi letter and i would get a new order within two weeks, that was 7th nov!!

since then i hav ecalled repeatadley to get an update being told each time it is a mistake thier end and i had submitted all the relevant details, i then in may got an order which was identical to the one i had with my past emloyer, also when i called the number on the letter they had sent me contact details for hastings when my account is being delalt by belfast!! since then i have continued to call, my employer has submitted my wages details 3 times but today recived a threat of court action because they clain he hasnt sent my wages details! they admitted to me there was a mistake there end but i asked for this in writing which i have not been sent, it beggars belief that it is still not sorted after ten months and i will be left with a staggering bill.i have also filled out a csa online complaints form but each time i hit submit the whole page clears!


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Engage Web

CSA Complaints

CSA admit their mistake but won’t fix it!

last november i changed employers, i already had a order to pay weekly through my wages as my daughter went to live with her dad. i wrote to the csa before i changed employers with new employers name and address, i then phoned the csa and was told they had recieved thsi letter and i would get a new order within two weeks, that was 7th nov!!

since then i hav ecalled repeatadley to get an update being told each time it is a mistake thier end and i had submitted all the relevant details, i then in may got an order which was identical to the one i had with my past emloyer, also when i called the number on the letter they had sent me contact details for hastings when my account is being delalt by belfast!! since then i have continued to call, my employer has submitted my wages details 3 times but today recived a threat of court action because they clain he hasnt sent my wages details! they admitted to me there was a mistake there end but i asked for this in writing which i have not been sent, it beggars belief that it is still not sorted after ten months and i will be left with a staggering bill.i have also filled out a csa online complaints form but each time i hit submit the whole page clears!

July 5, 2015 | Leave a Comment

Incompetent CSA are reason why I don’t see my son much

I was paying my ex £200 / month for my son + driving 200 miles every other weekend to pick him up and drop him off.

My ex then moved further away and into a bigger house so needed more money, so decided to go through the CSA.

The CSA told her she was due an extra £54 / month so i agreed to this, but said that she would have to do half the driving.

She refused to do this and as such, i ended up seeing my son once/month.

She was quickly on to the CSA advising them of the new arrangements, which i agreed to and they said they would take an additional £30/month.

Having always paid by DD, i dont check the payments to the CSA, but received a phone call from them 5 months after the change advising me that i had arrears as they hadnt updated their records.

They requested that i paid the full amount of £202 to bring the account into line.

Having gone round the houses about their incompetancy and why they hadnt changed it, i offered to pay an additional £10/month to bring it back into line, they refused and advised that they would take 40% of the arrears back/month until it was resolved.

No concern about whether i could afford it or the fact that its coming up to xmas.

Apparantly, they have the right to take additional money out of my account without my authorisation?!?

So since the wonderful CSA have been involved, i see my son less, my ex gets more and they can rob me before xmas of money that i was going to spend on my other child, who seriously finances this organisation? oh yeah, me as a tax payer – absolutely disgraceful.

July 5, 2015 | Leave a Comment

I’m being taken to court over arrears I am paying

My ex husband and I divorced he had the two boys and I had the two girls we both agreed as we had two each we would pay for just the two living with us. In May 2011 my husband who was left with the £350,000 marital home and who is a retired policeman on a pension of £2000 a month put a claim in to the Csa. My eldest daughter is now 19 and working I just have the younger one to support and two young children from my new marriage. Even though he put the claim in in May 2011 Csa did not contact me until November 2011 6 months later.

Arrears have now built up for those six months and I am expected to pay for something I new nothing about. I work ten hours a week and get £62.80 but the Csa insist I have to pay £32.00 a week so now take it from a deductions of earnings order. I am being taken to court for the arrears even though I have offered to pay £5 extra a week, but they say this is not acceptable. Recently I received a letter saying my payments would be going down to £18 a week due to them having the wrong calculations but this has not yet happened and they are still taking the full amount from my wages. I rang to ask why this was and was told the extra was being taken to pay my arrear. So why am I being taken to court for arrears that are not being paid when obviously they are. This system needs to be resorted by the government as the wrong people are being targeted and its not fair.

July 5, 2015 | 2 Comments

I can’t afford my payments to CSA. Can they be reduced?

I am a 32 year old male and i have just found out recently that i have 16 year old daughter, my employer has been contacted by the csa to take 43% of my wage to make payments and they have been doing so for the past 4 months.

the problem i have is that the csa are back dating the payments for the last 16 years, most of them i was out of work or suffering from an illness. i really dont begrudge paying for my daughter but i am struggleing financialy because of the amount i get paid and what is taken out leaves me with a huge problem of paying rent and living. i am also struggeling to make my way into work on a regular basis due to a lack of funds. is there any way i can get the deductions from my wages reduced? because at the moment im finding it hard to cope…..

i want to pay for my daughter, that by the way i have only met once because she lives in dundee scotland and i am in london, but at the moment i am finding it hard to do so..

July 4, 2015 | 3 Comments

Lying ex is making my life harder

I have just started a new job 3 months ago. I am on a basic salary of £20k however the commission I receive means that I earn far more. I have had two very good months however the comm’s is not guaranteed, as with every sales job. My payment to my ex, who is claiming every benefit under the sun and has told Child Tax Credits that she is living on the sofa at her mums house just so that she gets more money from our government.

She is actually living with her boyfriend in his council flat and he earns good money, as does she and is still getting benefits. My payment has gone up to almost £400 per month. Upon speaking to the CSA who are as helpful as a chocolate teapot and seem to only care about the women (lets try having the shoe on the other foot) they said that that is the way it is and call back in April when the case will be reviewed again. Irrespective of the fact that I too am trying to start a new life and yes when the money is good, I have no problem at all paying it but when I have a bad couple of weeks, I can barely make ends meet. I DO NOT KNOW what to do and its really having an impact on my new relationship. Any suggestions would be more than welcome.

July 4, 2015 | Leave a Comment


CSA Advice

How much do I have to pay?

im currently giveng my sons mother £200 a month and im struggling for money was just wanted to no how much i have to give his mother, i bring home £1200.00 a month wages recieve dla of £500 a month i live on my own with a mortgage i have my son everyother friday saturday night and sunday day, every wed night. im waiting to have a opperation due to a long term problem since birth, i was told that i get help with money whilst im of work having a opperartion from yourself dont no if this is true or not? if you could get back to me with some info id really apprectiate it thank you.

June 27, 2015 | 10 Comments

Stopped from seeing my child by my own mum

I have a 12 year old son who I haven’t seen or be able to see since he was one as my Mum decided I was an unfit parent.

I was suffering from severe post natal depression at the time and 160

June 26, 2015 | 3 Comments

Can I receive any help?

Divorced at the beginning of January 2015. Three children – 14, 10 and 4.

Currently ex-husband lives 160

June 25, 2015 | 3 Comments

How can I see my daughter?

I split with my partner of 2 years 4 months ago, we have a daughter of nearly 19 months old who i have not seen since the end of June when i split with her mother.

My name is on the birth certificate and i 160

June 25, 2015 | 3 Comments

CSA helped woman to scam me

The csa chased me for a child I had with a much older woman I wasn’t even in a relationship with baby trapped some people say.

She moved away don’t let me see the child and I asked 160

June 24, 2015 | 3 Comments


CSA Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 6 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment

I will have paid off the arrears within 400 odd years

I have been waiting years for the CSA to sort out my case. In 2010 I had a DEO for £150.48 per month. This amount is deducted from my NHS Injury Benefit which I have received since 1994 when I was pensioned out of the ambulance service.

I claim no benefits and survive on my pension and what’s left of my Injury benefit. The Nice lady at the CSA informed me today that they have treated me as self employed! My arrears according to the CSA are £30,000 so my £150.48 is £87.91 for child and £62.55 off arrears. So good news is I will have paid off the arrears within 400 odd years! Bonus!

The nice lady promised that she will ring me tomorrow. As I pointed out that CSA’s own website says that they don’t class injury benefit as income. They won’t ring back as they haven’t done for the last four years. But I will continue to ring them weekly to check progress on my case!

March 1, 2014 | 5 Comments


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 5 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 6 Comments


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