News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Will receiving child maintenance affect tax credits?

My step daughter is currently living with my husband and I. She is 39 and has two girls aged 2 and 4. She is working full time. Her husband is currently in Scotland. They separated last autumn. My step daughter tells me that if she seeks maintenance from the father she will be deducted by that amount from her benefit which I think is some form of tax credits. Is this correct. If it is and the father doesn’t contribute then the tax payer is paying instead. She says that currently she gets 85 percent towards child care which will be affected if she seeks maintenance from the father.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Child maintenance: total incompetence from CSA!

Now after 2 1/2 months this is a total joke.

Started off with covid I lost work, For a start I was not claiming as my partner was working, then she lost work so we got universal credit.

I started paying my ex on payment direct as I have done for the previous 3 years. Then I get a letter saying I owe nearly a thousand pound, after many threatening messages sent by them , pay within 3 days , and the other iff you do not make your payment we will take you to court and seize your assets, finally after numerous calls they finally agree that the amount is wrong and I have in fact overpaid, but it will have to go to collect and pay.
Many more calls later bank details gave to them for my refund which I never received they agree for me to pay direct payment which I am already paying for less than I’m paying but now I’m £80 in areas.
In the meantime as me paying maintenance direct, they are taking money on collect and pay through universal credit.
The whole system is a disgrace, they are incompetent, if there’s any advice? At present I am waiting yet another call from them.


CSA posts bank details to wrong person


CSA cuts me off


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CSA exposed on BBC Watchdog 2008



CSA Complaints

Child maintenance: total incompetence from CSA!

Now after 2 1/2 months this is a total joke.

Started off with covid I lost work, For a start I was not claiming as my partner was working, then she lost work so we got universal credit.

I started paying my ex on payment direct as I have done for the previous 3 years. Then I get a letter saying I owe nearly a thousand pound, after many threatening messages sent by them , pay within 3 days , and the other iff you do not make your payment we will take you to court and seize your assets, finally after numerous calls they finally agree that the amount is wrong and I have in fact overpaid, but it will have to go to collect and pay.
Many more calls later bank details gave to them for my refund which I never received they agree for me to pay direct payment which I am already paying for less than I’m paying but now I’m £80 in areas.
In the meantime as me paying maintenance direct, they are taking money on collect and pay through universal credit.
The whole system is a disgrace, they are incompetent, if there’s any advice? At present I am waiting yet another call from them.

April 8, 2021 | Leave a Comment

CSA sent me to prison and still expected me to pay!

23yrs ago, ex accepted £27,500 as settlement of divorce. CSA got involved and you cannot imagine the amount of paperwork you have to fill in back then, you always felt it was a waste of time as they never seem to take much notice of you circumstance’s. however agreement was reached for weekly payment, always keep up to date. ex appealed, turned down, ex appealed again, turned down. independent hearing ex turned down. whilst this was ongoing, ex always withheld my access to the two children awarded by the courts, she was warned that the CSA should not be used to stop access.

my solicitor provided all documentation to prove the payments were up to date, it was the CSA that had not paid her. From then on it just went out of control the CSA were in a different world, claiming that the arrears were now £78,000 when i believe if my memory is correct based on a weekly income of about £250 per week. The CSA claim to have a protected income rate, so that you have enough to live on this was and is utter nonsense. When they deducted monies from wages, left me £130 below their protected earnings rate, As this would mean my out goings were more than my income and the CSA were not interested and would never accept their claim of £78,000 left the UK.

10yrs ago CSA said I would go to prison if I did not pay £42,000 went to prison for the maximum 6wks. Didn’t know at the time that if you are a murderer or rapist, when you come out of prison you are a free man, not so the CSA, you still owe the money. This is why the CSA is set up so wrong, in their Ivory towers lost all reason with the real world. They want you to pay, how do you earn in prison, threaten to take away driving license, probaly no work

April 1, 2021 | Leave a Comment

The CSA made my life hell!

My exe partner cheated on me with another guy. I left her not know she was pregnant until the csa wrote to me saying I am a potential father. I requested a DNA of the csa my exe refused the csa replied I won’t hear again off them. I then received another letter when the child was 4 saying I am a potential father of the child again I demanded another DNA test she refused that one too the csa said I won’t hear again.

I then received another letter when the child was 7 I told the csa I done too DNAs for this child not doing nowt els. The csa threaten me saying there will attach my earnings and freeze my bank accounts so I had no choice but to do a 3rd DNA test the DNA test came back as my child then the csa contact me saying I owe over 7K in areas from when the child was born and say I have to pay 380 a month. I said I carnt afford that I have 2 children to support and bills and rent to pay then the csa say to me register me and my family in a YMCA there money is more important than my rent so I had no choice but to pay it could afford to pay solicitors for help.

The child is now 18 the mother has never let me see this child but still holds her hand out like a dirty begger in the street. The csa are saying I have to pay till this childs 21st birthday, I tried to tell the csa I have never seen this child because the mother won’t let me, there say go get legal advice.

How can us parents pay for legal advice when the csa take so much money of seperated parents? I think if one parent stops us seeing are children we shouldn’t have to pay, I have basically paid for a radom person I don’t know and still have to till there 21. I think the csa is fully responsible for the high rate in male suicides us males are treated unfair and the csa say its all the man’s fault.

March 25, 2021 | Leave a Comment

CSA won’t accept pay cut because it’s 1% off the threshold!

Every year when the annual review comes round I start to lose sleep, get anxious, go off my food and that if everything is ticking along normally. The issue is that my ex made her claim against me (10 years ago) in the second week in April. So when CMS do my review they ask the tax office for my last complete year, which is never the year just before because they haven’t completed their records yet and so is always the tax year before last. Last August I took a new job and had to take a pay cut of 24%, I contacted them and they said no change, its not 25%.

Now I have looked up my tax records for the year they are going to use for the upcoming review, and my payments will increase, my current pay is now a 24.2% pay drop. So i explained that I am finding things really difficult and that could they possibly ask the tax office for the records for the year 20-21 specifically. No they said. Can i send my payslips and you use that instead? No they said. What help is there for me if I am struggling to live and make payments? No reply. So, I rummaged around the back of my mind and thought I could pay into a private pension, just enough to hit the 25% barrier so I asked would that be ok? No they said, we wouldn’t take it into consideration until we use that years tax records. So, I asked what I could do? No reply.

I don’t mind paying and have always paid, they took the money from me when we first separated even though i was the mortgage on the house I wasn’t living in, my ex wife took 70% of a house she didn’t pay for, took two years to sell the house whilst I was driven in 20k of debt. She took everything, plates, bedding, furniture I literally had to start all over again and at -20k.

March 15, 2021 | 1 Comment

Thieving CSA tells me to use food bank!

Personally, me and the CSA have never seen eye to eye, mainly because if I did, I’d probably poke them out… Around 2 years ago I had the luck of landing a better paying job from the dead-end plastics manufacturing place I had spent 5 years testing the durability of my soul! Brilliant, I went from £28k to £34k then 6 months later to another place for £44k (rough figures). Unfortunately being a number on a server did not suit me and I dropped back to £34k closer to home in a firm who treat me well.

Anyway, back to CSA being bastards…. Whilst I was moving jobs and the wages rising, the wonderful, joy filled folks over at the CSA could not do enough to alter my case and give me higher and higher figures to send to my 2 timing, lazy, benefit devouring, layabout of an ex-partner. Which was fine, I was not happy with the situation as she was the one who left for a better paid individual but being the bigger man, I swallowed my pride and did it for my kids. So then I end up dropping over £10k in salary…cue the CSA, I call (this is before they went onto ‘good luck contacting us hours’) I inform them of my mahoosive drop in salary and can hear the bashing of a keypad before getting ‘computer says no’. The (deep breath) wonderful individual on the other end of the line informed me that I hadn’t passed the 25% threshold and that payments would stay the same and promptly put the phone down on me as I was working up to my Tazmanian Devil impression.

Now I am no Einstein but even a country bumpkin like me quickly worked out that there was in fact just over 25% difference in said wages and contacted them again. This time I got an Angel of a more mature lady who listened to my problem, confirmed my findings and altered my case accordingly. She was lovely! Fast forward 15month of non-stop pandemic spanning days at work with 8 days off all year and BOOM! The heaviest envelope of the year…The renewal!!! Thinking I’ve been on the same salary all year with little to no change, ill just continue with the usual payments…’Our survey says’…. big fat X! They have gone off the earnings of year ending April 2020 from HMRC and my payments have gone up over £100…Once again the phone leaves the safety of my pocket and within seconds, I hear a voice, dear lord, have they finally employed someone who can answer a phone, could CSA have become the next wonder of the world? NOPE! A recorded message saying they are opening times are Monday to some other day I am working between the hours of unlucky Dan you are not getting to us by phone o clock you stupid working cash cow! That is what I heard anyway…. So, the super-duper sharpshooter never working online portal it is…After 3 hours of turning my paperwork upside down I find my login details I have not used in over 12 months. I write a particularly polite message asking why their figures are so ridiculous and does not match their own calculator or my current wages…

All I receive 2 days later is ‘send by POST yes POST 2 payslips and a paragraph explaining what my issue is’ This is done in record time I send said documents off by carrier pigeon to some god forsaken office somewhere in the UK, 3 days later my payslips return, unharmed but there is no yey or ney on their decision? Day’s pass, days turn to weeks, weeks turn to a month, the day my first new ridiculously high payment goes out…I get the long awaited reply, I rush onto the portal, to see if my hard earned pennies will be sleeping in my bank tonight…. computer says no!! Because there is not a 25% difference in your current salary to the figure, we plucked from the sky for sh1ts and giggles you still must pay this extortionate figure, if you want to appeal go to directgov. You are the weakest link, goodbye!

The following Monday on my break at work I tried to phone them to try and put right this injustice, nearly an hour of recorded messages later (did you know you can save time by using our online portal….) I got through to a young woman who quite frankly sounded like she was ready to give up on life herself, had the usual name, D.O.B, kids D.O.B, inside leg measurement, Britney Spears bra size when she was 29, I’m sure you all know the drill. She told me to appeal, there was nothing she could do and that if I can’t afford to live and feed my kids with my current partner, there is always food banks…. F**KING FOOD BANKS!!!!

Well, the forms are filled out, envelope is stamped and sealed and my carrier pigeon is ready to take it to the courts… Wish me luck!

March 8, 2021 | Leave a Comment


CSA Advice

Will receiving child maintenance affect tax credits?

My step daughter is currently living with my husband and I. She is 39 and has two girls aged 2 and 4. She is working full time. Her husband is currently in Scotland. They separated last autumn. My step daughter tells me that if she seeks maintenance from the father she will be deducted by that amount from her benefit which I think is some form of tax credits. Is this correct. If it is and the father doesn’t contribute then the tax payer is paying instead. She says that currently she gets 85 percent towards child care which will be affected if she seeks maintenance from the father.

April 9, 2021 | Leave a Comment

Can CSA take 50% of my wages without informing me?

I recently checked my latest wage slip, and much to my surprise, the CSA has taken the best part of 50% of my wages.
I admit, I have arrears, and do need to pay them, however, they have not sent any letters to inform me they would taking money from my wages, also I am on furlough at he moment, so getting less, and I am trying to get money together for somewhere to live.

I guess I just want to know if it’s right that they can do that, without letting me know it would be happening?

February 5, 2021 | Leave a Comment

Advice to those dealing with the CSA

Happy New Year to all you poor bastards struggling to make sense of the CSA (or whatever they call themselves these days) and their actions.

It’s a particularly troubling time of the year for many. Bet you’re wondering will all this ever go away… ? For me it did but it only stopped 2 years ago and I was a ‘customer’ of theirs from the very beginning. That’s a lot of years and I cannot say I came out unscathed , mentally. Many of the situations in stories told here I have had happen to me over the years. I don’t trust the CSA. Even though I have a letter from the CSA saying they are no longer pursuing my case I am still looking over my shoulder.

If you are relatively new to dealing with the CSA and they are making your life hell, my advice is to emigrate. A big step, I know but if you want rid it’s what you have to do. What the CSA do to men would be against the Human Rights Act if the details were ever to be exposed properly.

Anyway, best of luck guys, and don’t let them wear you down.

January 5, 2021 | Leave a Comment

CMS not giving me proof of daughter’s education

I have been paying for my daughter for over a year then told the cms she was no longer in education. Thay investigated it after a farder 6 months got a letter saying I didn’t need to pay from sep 2019 so stopped payment in June 2020. A week after the payment was due I got another letter saying a new case was started when got in touch with them thay said that she admitted she did not attend education the year before and was making the claim but as soon as the payment stopped shes suddenly back in education?

I tried contacting the local college whair she was ment to be at only to get told due to covet all college were closed and no new students were being invited to attend or enrolled I even got someone to try enrolle only to be told to try again next term. Iv even contact the child benefit Freud team after mouth of complaint from me I have to pay even though iv 2 grown up kids in the same town who sees her every day at different times ect and know shes dose not go to any form of education.

I am also wateing on the cms phoning me to claim back over 3k from the over payment thay got of me and have been told if it turns out to be the same as before that I can claim it back from them which is a joke thay only believe what thay want and no matter how much you tell them or home meny documents you send thay wont do a thing about it iv asked for proof of her education but it invades her privacy what about my life and helth ?

December 22, 2020 | Leave a Comment

Advice needed on battle with CMS

The CMS have caused me so much drama over the years and they sent me a letter last year saying I owe them nothing then out of the blue are now chasing me for 6000 pounds of charges they wreckon I owe I have a letter to say nothing is owed they have sent a DEO order to my employer trying to claim this fake amount.

There is a flaw in there system coz when they did the switch over from CSA to CMS they are under a different name so they can try and make up fraudulent claims on closed accounts. They have made me homeless in the past because of draining my earnings by upping the amount every month I have also tried to take my own life and I was also told by a CMS case worker that they can take what they like and there’s nothing no one can do about it they have made people’s lives hell.

There was also an internal message leaked from the CMS saying that the CMS staff can now afford to have a group holiday from all the money they’ve took from people it’s discusting really. I have phoned them so many times only to be told I have no case and they can clean me out for good I’m horrified over this I’ve fawt back so I now have a battle with them so please does anyone have any advise on this?

December 7, 2020 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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