News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Does CSA have to take my annual bonus into account?

I currently pay csa, I get a yearly bonus which can can be anything from 5k to 10k. I don’t mind paying csa but I don’t think I should have to be giving my hard earned bonus. Would rather be using it to give thing to my child direct for myself. Thing is that csa take all my bonus in to account when doing an annual review. Do you think if I showed csa several wage slips showing my normal monthly wage they would recalculate it using those figures?

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Ex is being difficult and I’m the one made to pay for it

See I’m in the situation where I have a child on the way with an ex. She is refusing to let me have anything to do with it, won’t put me on the birth certificate, but still feels she is entitled to cash. Now I’m not saying the kid isn’t mine, just I want a DNA test, and if it is mine I want access and parental rights. The system is geared soley to benefit mothers, if DNA proves its yours then you should get automatic parental responsibilities, not just so the woman can take money and do whatever she wishes. It’s also unfair that the father must pay for DNA testing, shouldn’t in this day in age that be split equally?


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Engage Web

CSA Complaints

Ex is being difficult and I’m the one made to pay for it

See I’m in the situation where I have a child on the way with an ex. She is refusing to let me have anything to do with it, won’t put me on the birth certificate, but still feels she is entitled to cash. Now I’m not saying the kid isn’t mine, just I want a DNA test, and if it is mine I want access and parental rights. The system is geared soley to benefit mothers, if DNA proves its yours then you should get automatic parental responsibilities, not just so the woman can take money and do whatever she wishes. It’s also unfair that the father must pay for DNA testing, shouldn’t in this day in age that be split equally?

June 29, 2016 | Leave a Comment

Contradictive CSA taking too much from my son

mysonpaysmaintenance thru cma for 1 child and has 2 more children whome he pays direct to he as a new job which is on fourteen and half hours contract a week minium pay he as always paid maintenance so cutting it short they are taking 308 pounds a month direct from his wage but when he received a breakdown of payments it was for all 3 children but was paid to the one who went thru csa and still had to pay direct for his other 2 children.

csa keep saying they have not received all information asked for even tho they sent all paperwork back thanking him so they are taking money from wages that he was earning in 2012 which he was earning 350 a week but now he doesn’t get much more a month so they take 308 pounds every month leaving him with not enough to pay rent gas elec council tax or food so we got the mp involved as no one is listening to him so needles to say he is getting deeper in debt I help him as much as I can but I am only on a pension its a nightmare been fighting with them since dec 2015.

June 27, 2016 | Leave a Comment

I’ve made overpayments and CSA avoid telling me how to get money back!

I’ve never argued any payment to the csa, but in April last year (2015) my daughter told me she’d dropped out of college. In June 2015 I called csa to inform them, they weren’t interested as child benefit still bring paid. I called again every month but no one was interested. I asked for a manager to call me, this didn’t happen.  In January 2016 I called again, this time I made a complaint. I spoke to a case worker and offered the information and contact details so they could find out for themselves she wasn’t in college, she refused to take the information as apparently they cannot contact colleges?! We never had a call back with regards to the complaint and in April I called again (a long time I know, my wife was seriously ill and in and out of hospital) and spoke to a team leader who told me he’d never heard of the problems we were having before!! He confirmed finally that the child benefit had stopped in December 2015! It only took them 4 months to tell me and I rang them!! I said I was stopping payment, which he agreed but I got the usual save the money just in case! He said he’d find out what had gone wrong with this case, he said more should of been done sooner and he would find the exact date child benefit stopped, he’d get the case closed, work out the over payment, and go to her or get a repayment secures and he promised to call me every other Tuesday to keep me updated. What a fool I was I believed him! Never got a call back! 😡 On 16th June I called AGAIN, I had to go through the story for the millionth time and was told that they acknowledged the over payment, they would check policy and call the ex to request repayment. I was told I would get a call back with an update 2 days later at the latest.

7:45 tonight the phone rings and after going through the story again I was told to go to the small claims court to get my money back as it was direct payments they are not liable. My wife then took the phone and said no way. You knew the dates benefit stopped and yet even though we called nobody told us. She also told them that they had broken their own policy by not responding to our complaint within 15 working days. She told him she was going to the press, his response was don’t get upset about what I’ve said tonight, just let it fly!!!! Big time back tracking knowing he’s being recorded on the phone! It got to 8:10pm and he said he had to go as people were waiting to go home and lock up. He assured us he would call us tomorrow after trying to call the ex and discussing it with a couple of people, my wife suggested he read the file before he called. Anyone got any ideas to get my money back. It’s now a thing of principle and my phone bill!!

June 23, 2016 | 2 Comments

CSA and its tools are all inconsistent

My partner has had nothing but hassel using CSA your calculater say’s my partner should be getting £60.00 per week yet she’s been offered £43 and thats with back payment, what a joke! the childs father is on a rate of £10p/h or more! and has his child once a week and has no other siblings! now why is your calculater saying one thing and your staff on the phone saying another, not happy at all!

June 22, 2016 | Leave a Comment

Heartless CSA always makes things difficult

My partner is on the 2003 scheme which we hoped would end in August 2016 when his daughter will be 18, as she is staying at college he has to keep paying for at least another year. she can get a part time job and her mother can still take the £700 a month off him. He has never seen his daughter since she was 2, he has taken her to court, she slept around whilst he looked after his daughter and her other 3 kids to other fathers. the system does not take into account any other outgoings and he is at rock bottom having to pay a possible further 2 years. If he at least went onto the new system he would pay at least half of what he does now but how can he get them to do this as they are heartless people and not willing to listen.  I am frightened for him and feel he may do something stupid.  I have 4 children and get nothing from their father as he is self employed and can therefore cheat the system – how is this a fair system??

June 21, 2016 | Leave a Comment


CSA Advice

Does CSA have to take my annual bonus into account?

I currently pay csa, I get a yearly bonus which can can be anything from 5k to 10k. I don’t mind paying csa but I don’t think I should have to be giving my hard earned bonus. Would rather be using it to give thing to my child direct for myself. Thing is that csa take all my bonus in to account when doing an annual review. Do you think if I showed csa several wage slips showing my normal monthly wage they would recalculate it using those figures?

June 30, 2016 | Leave a Comment

CSA demanding a payment way higher than partner’s income

My partner was in a relationship where two children were born. A girl and a boy, the relationship broke down and he walked away,, when they were quite small., leaving her with the house. She was supposed to pay him £15000’to buy him out of the mortgage but could only afford £7000.

He thought the best thing was to not have contact with the children as she developed a new relationship.

Sadly the son became very ill and my partner was told by a family friend that his son was in hospital, so he managed to get there just before his son sadly died.

The daughter now is 17, and the CSA have sent him a letter demanding £1600 a month saying he owes £23000 for last year. He is not earning anywhere near this figure.

They have been taking £80 a week from him which is acceptable, but changing it to £2000 for a first payment is now making us both ill with worry.

Who can we ask for advise and help.

June 24, 2016 | Leave a Comment

How is the CSA allowed to ruin someone’s life like this?

I’m writing on behalf of a long standing company employee.

He has worked for the company since late 2003 and the 1st piece of paperwork we have on record from the CSA dates back to early 2004.

He says he has paid monies out of his wages even prior to employment with our company but whether or not he can find these is besides the main issue.

The real issue starts here, in 2014 his liability was cancelled. Presumably because the child reached the age/circumstances where he no longer needed to pay this money.

In mid 2015 he began receiving phone calls stating that he owed money. He tried to deal with this situation but he got 160

June 18, 2016 | Leave a Comment

My child’s mother is demanding more money, should I go through CSA?

I recently moved home from Dublin where I have a 19 month old little girl. I have been paying her mother 75 euros a week for as long as I can remember. I was out of work for the last 3 months and haven’t been able to pay. My childs mother now says that I owe her for the weeks that I missed? she says that I need to pay her 800 euros. I need to arrange payment again but this time through CSA.

May 27, 2016 | Leave a Comment

I don’t think I should be paying this amount for CSA

I have just recieved about five letters stating that I owe about 38 pound per week for csa for 1 child. I have my daughter sleeping between 52-104 nights per week and live with my second wife who has 3 kids aged 16/17 and 18. My annual wage is 14040 and weekly wage gross is 270 per week, what should I be paying as I think this is wrong?

May 26, 2016 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 10 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 6 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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