News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Where do I stand with CSA if ex’s new husband is adopting my daughter?

I live in the U.K and married my wife 16 years ago. She is Australian. We have a child but split up due to money issues within a year. When my daughter was 2, she moved back to Brisbane Australia with her, without giving me any notice.

I have had no actual contact with my daughter who is now 13 years old.

I was requested to pay child maintenance through a court payment order through U.K. CSA to Auz CSA which I have done without problem although I have always felt that as I have no possibility of contact with my daughter, I should not be held responsible for maintenance. Her mother chose to sever all ties with me and move to the other side of the planet. It was against my wishes.

My wife remarried 2 years ago and I have found out that last September 2016, her new husband applied to adopt my daughter.

Everything I have read suggests that I now have no legal rights to my daughter and also that I am not required to pay maintenance.

CSA still asks me for maintenance payments but do I need to pay if she has been adopted? I was not even consulted about the adoption so I guess it was deemed that I was not needed to consent to that either.

Fathers rights really are very thin and I lost all possibility of seeing my daughter, yet still held accountable for sending huge amounts of my pay in their direction.

If I now don’t need to pay maintenance, how do I go about finding out?

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CSA threatening me with bailiffs and fake arrears

Can anyone help I had a letter from the Csa telling they are going to put bailiff on me and they want £3000 in to week if I don’t pay. I have always paid for my children since 1993 with my first children then from 1998 till 2016 with my other children. I had assessment in 2006 they then said I was in arrears they said would you like to appeal I said yes I didn’t hear from them till I rang them in 2015 because my twins were 18 they said I was in arrears of £10800 I said how can I be in arrears when I have paid by DEO on my wages they said we didn’t get any payments between 2006 and 2008 I said how can that be when you have a DEO in place they said my company didn’t pay it. I got no wage slips but I had copy’s of bacs payment prof that I had payed but that is not good enough what can I do 😭😭😭


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CSA Complaints

CSA threatening me with bailiffs and fake arrears

Can anyone help I had a letter from the Csa telling they are going to put bailiff on me and they want £3000 in to week if I don’t pay. I have always paid for my children since 1993 with my first children then from 1998 till 2016 with my other children. I had assessment in 2006 they then said I was in arrears they said would you like to appeal I said yes I didn’t hear from them till I rang them in 2015 because my twins were 18 they said I was in arrears of £10800 I said how can I be in arrears when I have paid by DEO on my wages they said we didn’t get any payments between 2006 and 2008 I said how can that be when you have a DEO in place they said my company didn’t pay it. I got no wage slips but I had copy’s of bacs payment prof that I had payed but that is not good enough what can I do 😭😭😭

March 28, 2017 | Leave a Comment

CSA harrassing me and my disabled father

Basically csa have been contacting me loads of letters and Harrassing my father who is badly disabled and has mrsa by phone calls etc and they have been harassing me to and making my anxiety and depression worse and it’s putting me in a really bad way and I’m Will to pay for my children and see them no problem at all and I buy my children stuff.

March 27, 2017 | Leave a Comment

I want to start a campaign against the shockingly bad CSA!

I think the CSA need a serious overhaul. I am looking at starting a campaign. I work full time my ex is a pathological liar and has 4 children, only one of which he supports. He has a new wife and a child and they bring home over £100k per annum. Why does a man like him not have to pay for the his children if he has more? It’s ridiculous. I work full time but on one wage and he barely has to contribute because he support one child living with him with two parents earning good money. I really am keen to take him to court. The system never supports the person who raises the child. Also, CSA regularly keeps my money (3 months at a time) and I have to involve my MP to get them to pay me. Anyone want to join me in starting a campaign to get this changed. It really is quite worrying how bad the system is and is not regulated at all.

March 20, 2017 | 1 Comment

I have always made my payments and now CMS decide to send aggressive letters

I have paid my CSA payments every month for the last 8 years. Whenever I have spoken to the CSA I have checked if I am up to date with my payments and I have always been told yes.

Just before Christmas 2016- literally 2 days before. I began receiving aggressive letters telling me that my payments were in arrears. This appeared to occur at the same time as the CMS were due to take over.

I spoke several times to various faceless administrators from CSA, all of who apparently don’t have surnames!

I was told I owed £254.00 and given 3 different dates I allegedly missed a payment.

I challenged their sums and expressed my desire to formally complain about their service. A few days later I get a letter telling me they owe me money instead!

Fast forward to today, in March and I get a new letter telling me that I owe money again. I ask how I can owe them money whilst I am waiting for them to pay me for an overpayment, but ‘Richard’ was quite evasive.

After an unpleasant call with dear ‘Richard’ becoming quite unpleasant on the phone, I have stated that I will now formally engage them in their complaints policy. I have already read the UK.gov complaints process for the next step, as I have no confidence in the CSA.

Ironically, I can afford to pay this overpayment. But, I have no faith in an organisation that tells me they owe me money, then I owe them money! Both letters were written by the same person- this one has a surname!

So, complaints procedure here we come.

I’m going to put these incompetent people to task.

March 13, 2017 | Leave a Comment

Partner’s scrounging ex is still demanding more money

I would like to know where some mothers get their front. I have been with my partner for 6 years and I myself was am a single mother. Their dad has never given me a penny I haven’t gone to the csa because what is the actual point! they either want to ay for them or they done! simple. I brought my kids up and they have never gone without they always look smart have food in their belly’s and have a roof over their head… how? because I go to work.

My other half has 3 children he goes to work he pays her every month buys clothes every week as they turn up covered in shit and smell like dog one child goes to boarding school and she gets about £600 a month on disability and a car (which he never goes in) and the money my other half gives her and ‘carers allowance’ tax credits and wages(she started work for the first time in 9 years last month) yet its STILL not enough for her.

We have just got another letter from CSA as she wants more money…. baring in mind my other half gives her £350 a month pays for the kids phone bills, dancing, football and we buy clothes shoes school uniforms, bags pay trips and school dinners I am wondering wtf she is on!

she has been on 3 holidays in as many months and still wants more money?? really?? she hasn’t even paid the mortgage so we are being chased for that too!

So please give me advise on what it is WE should do! I cant see how she deserves to get more money after everything he pays for!

March 12, 2017 | Leave a Comment


CSA Advice

Where do I stand with CSA if ex’s new husband is adopting my daughter?

I live in the U.K and married my wife 16 years ago. She is Australian. We have a child but split up due to money issues within a year. When my daughter was 2, she moved back to Brisbane Australia with her, without giving me any notice.

I have had no actual contact with my daughter who is now 13 years old.

I was requested to pay child maintenance through a court payment order through U.K. CSA to Auz CSA which I have done without problem although I have always felt that as I have no possibility of contact with my daughter, I should not be held responsible for maintenance. Her mother chose to sever all ties with me and move to the other side of the planet. It was against my wishes.

My wife remarried 2 years ago and I have found out that last September 2016, her new husband applied to adopt my daughter.

Everything I have read suggests that I now have no legal rights to my daughter and also that I am not required to pay maintenance.

CSA still asks me for maintenance payments but do I need to pay if she has been adopted? I was not even consulted about the adoption so I guess it was deemed that I was not needed to consent to that either.

Fathers rights really are very thin and I lost all possibility of seeing my daughter, yet still held accountable for sending huge amounts of my pay in their direction.

If I now don’t need to pay maintenance, how do I go about finding out?

March 24, 2017 | Leave a Comment

Son reached out to me and now ex isn’t letting me see him

Please. Can anyone help me!

Ok so a year ago my son got in contact with me his 13years he told me he wanted to see me and wants to no but me and his mother split when he was 3years old I when to court/ wrote her letters but she made it very hard for me to see my son she even moved house so I couldn’t find my son I felt it was best to leave it but I when to court send her letter but then she moved and I didn’t no where she was!

So In 2016 I was walking home from been out then out of the blue my son was their he started talking to me it was the best feeling ever then I got a text from him saying I want to see you and no you that was great everything was great he staying with me Friday till Sunday for about 6months then just before Xmas I said to his mum I want his school report because she told me his been bad not listen been with the wrong people so I said ok then I was hearing my son was going miles with his mates stealing from pepole ect so I asked his mother then wish she told me his my falt I’m messing with his head because I haven’t been in his life but I tryed my best to but she stil let me have him sleep just before Xmas I when online and seen he was selling My daughters iPad so I question his mum she wasn’t all that arsed her words was I will tell police at school will speak to him ok as I don’t no my right I didn’t go to school then everything started going wrong she told my son he wasn’t aloud to see him then she when to csa for money I’m happy to pay it but she didn’t it very sly and now I have lost my son and I have pay her she says it her money his aloud it I told her you made it hard for me to see my son for 13years I been to court wrote you letter then you go to csa and I have to pay how is that fair?

I’ve been told my her own dad she lets my son go anywhere with his friends he told me that he had my son last week because his mum and her boyfriend wants to go for a weekend away? He said she tells my son lies about me or did I mention my son didn’t no I was his real did till he was 8years because she made him call her boyfriend dad! She keeps on texting my family things about me and telling anyone who will listen things. Sorry for a ranting I am just wondering if I can get any advice or help do I have to pay her csa or can i put it in a saving account for him because I no he won’t see it where do I go about his behaviour?

March 17, 2017 | 1 Comment

Will my job change affect my clean break order?

I’m just about to finishing my service of 22 yrs in the Armed Forces. I have secured a job but at a £10k pay drop, so naturally my monthly maintenance payments will change and drop by £100pm. As a part of our divorce I got a clean break order from the courts in life/death regarding my armed forces pension. can my ex wife try and claim my pension as an income to supplement the maintenance payments? As two years ago she withheld £4000 from money she owed me (what she would’ve been entitled too in the divorce – but she agreed not to pursue!) I didn’t make a fuss as it had taken 8yrs to get any money she owed me!

I wondering if these clean break orders from the court really that bomb proof?

March 9, 2017 | Leave a Comment

How can I make a backdated claim against my ex?

My youngest daughters father whom is Portuguese hasn’t seen her since she was 18 months old she’s now 7 nearly 8 and we had to flee domestically abuse from him in 2011 when she was 18 months old. Iv never claimed csa and in 2012 he moved back to Portugal. I want to know how I can claim for my daughter and if possible claim back dated pay ???

March 9, 2017 | Leave a Comment

I’m ordered to pay for my child who I am not allowed access to

I am the mother of one beautiful little girl. She will be 10 in June 2017. My ex husband has full custody of her and he lives in AZ I live in Michigan. I first moved here to be with my parents and to get a stable life so I could provide for her, in January 2015. I am ordered to pay $280/month in child support but the ex will not let me see or talk to her since January 2015. He trusts telling me she wants nothing to do with me but he won’t let her tell me that if it’s true and his wife, my ex best friend, isn’t making it any better. What should I do? Please help me and send advice and/or resources.

March 7, 2017 | Leave a Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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