News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Will receiving child maintenance affect tax credits?

My step daughter is currently living with my husband and I. She is 39 and has two girls aged 2 and 4. She is working full time. Her husband is currently in Scotland. They separated last autumn. My step daughter tells me that if she seeks maintenance from the father she will be deducted by that amount from her benefit which I think is some form of tax credits. Is this correct. If it is and the father doesn’t contribute then the tax payer is paying instead. She says that currently she gets 85 percent towards child care which will be affected if she seeks maintenance from the father.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Ex won’t let me pay direct so I have to pay CSA to take my money!

I have 2 daughters since feb one moved in with me so the csa had to work out the new payment both ways. they got back to me in 2 days told me what I had to pay. however it took 12 weeks to sort out what I was to receive which was 20 pound a month because she has aa zero hour contract and has been off for 12 month because of covid however I know she has been payed cash to help them out. she has refused to give me her back details so I can not pay her direct. I have told the csa this but they don’t want to know and have have started taking it direct out of my wages and they r charging me £35 a week for doing it. How do I stop them and only want a fair chance like she has but they seem to not care and have sided with her all the way. I did tell them they are a sexist organisation they disagreed but I have had every bit of proof I sent to show how she is been obstructive rejected anyone have any advise ????????????????


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CSA exposed on BBC Watchdog 2008



CSA Complaints

Ex won’t let me pay direct so I have to pay CSA to take my money!

I have 2 daughters since feb one moved in with me so the csa had to work out the new payment both ways. they got back to me in 2 days told me what I had to pay. however it took 12 weeks to sort out what I was to receive which was 20 pound a month because she has aa zero hour contract and has been off for 12 month because of covid however I know she has been payed cash to help them out. she has refused to give me her back details so I can not pay her direct. I have told the csa this but they don’t want to know and have have started taking it direct out of my wages and they r charging me £35 a week for doing it. How do I stop them and only want a fair chance like she has but they seem to not care and have sided with her all the way. I did tell them they are a sexist organisation they disagreed but I have had every bit of proof I sent to show how she is been obstructive rejected anyone have any advise ????????????????

July 6, 2021 | 1 Comment

CMS office is always closed!

Nailed for not making payments without evidence. I supplied proof and also asked for it to to fixed. Put on collect and pay instead, now I cant get rid of the arrears this system has created. Payments went from £659 to over £1000 a month. Im in big trouble…

The office is always closed and cant speak to a case worker. Takes weeks and weeks for them to start looking at my case. My daughters are 17 and 19 and being encouraged to work cash in hand while taking classes for 8 hours a week. CMS legality has destroyed my children’s education and bankrupted me. Pure evil and perhaps the single reason why there is a gender pay gap.

June 30, 2021 | Leave a Comment

CMS hell: the worst organisation!

I have equal shared care of my son since he was 4 now 16 and still battling on with cms. They don’t believe it have equal shared care even though I have a county court order in place for the last 18 months my son s been living with me full time and still they don’t believe me and getting stung by them all the time.

It’s cost a small fortune which would be better going to my son and daughter instead you can’t talk to them or get hold of them there services are appalling it should be shut down I am on with my mp and also the independent case examiner and the government body that my mp has written to as they are costing me money taking money with out my concert and you can’t actually go somewhere too sort the mess out face to face they are scum of the earth sjwils.

June 28, 2021 | Leave a Comment

CMS not taking pension contributions off gross earnings

My CMS review came round at the end of February 2021 and to my surprise even though my earnings had gone up £2,000 I was hit with a monthly increase of £125.

Unfortunately I had received shares from my company that had matured and I sold some of the shares to pay the tax. The rest has stayed invested. Very little money came my way. Also when I did the calculation on the CMS figures I found out the pension contributions had not been dedicated. The two amounts had added £6,000 to my assessment for the year. My P60 was showing over £33,000 gross pay.

I phoned CMS to query the figures every week for a month and added messages on the online forum. Documents were provided with breakdowns. More calls followed. Was directed to HMRC wrongly for a fix. Letter was sent, followed by another to appeal decision.

Now over 3 months later and hours of calls and messages latter written and also sent online, there is still no fix. CMS want the figures re-submiting to HMRC by my employer who has no idea how to do this and payroll department is in India. Again, hours of time spent on a fix. citizens advice had no answers. Employer’s would not send a breakdown to HMRC as CMS said they needed. HMRC did not reply to my letter asking for help. P60 only shows the tax paid and not a breakdown of all earnings as CMS said they needed, despite me forwarding my payslip for week 52 that contains all this.

I have now sort an accountant to see if we can re-submit using UTR SA302 and ask HMRC to register for a self assessment. I will be writing to CMS telling them of my actions and informing them I wish to go to a independent court of appeal. All this has taken its toll on me and affected my work and relationship with my girlfriend. It is costing me money I don’t have and I now don’t sleep and suffer from depression. I was also in an abusive relationship when I was married and this situation not being fairly dealt with in a timely manner brings back all the painful memories of why I had to leave.

I don’t know if this can be fixed and eventually I may leave employment. Their booklet highlights the pension contributions should be dedicated from the gross figure but they will not do this. I have missed lots of relevant info in this read, but wanted to highlight the barriers and poor service cms give and the tricks they use. My employer Amazon is of no help either and lacks care or compassion. Hopefully I can get a fix but I doubt I like so many will achieve it. Something needs to change as the system is unfair.

June 21, 2021 | 1 Comment

CMS taking mother’s side despite evidence!

My partners Son attended college for just 8.5 hours a week and we had written confirmation from his college tutor which we sent to both CB and CMS by recorded mail . CMS will not remove his Son from the case all the time CB is being paid and CB have not responded to 4 letters.

We filed an appeal at tribunal in Dec 2020 , involved our MP ,complained to ICE and reported CB fraud . In the meantime CMS have issued a deduction order against my partners bank even though we have been disputing maintenance liability for over a year. CMS ALSO FAILED TO RESPOND TO COURT DIRECTIONS TO FORWARD A RESPONSE TO HIS APPEAL WITHIN 28 DAYS LAST DECEMBER AND HAVE NOW BEEN ALLOWED A FURTHER 28 DAYS TO APPEAL SOME 5 MONTHS LATER … What a joke!!

We have so much supporting evidence to prove national eligibility rules which are clearly defined on GOV.UK which state CB will pay for a child up to the age of 20 who remains in full time education of more than 12 hours per week.

There is a serious flaw in CB POLICY which doesn’t require any evidence from the receiving parent that the child attends college for more than 12 hours a week.

My partner has been desperately trying to resolve this dispute for over a year in an attempt to avoid wasting valuable court time.

By receiving CB the receiving parent is then entitled to working tax credits , child tax credits and child maintenance.

This benefit fraud is not being recognised.

We have spoken to CB helpline several times and they always confirm we are correct and that CB is not eligible under 12 hours per week supervised study, but that’s as far as it gets . They cant even provide an email address or direct postal address for us to send all the supporting evidence again to ensure the facts are acted upon.

CB and CMS simply believe the Mother is telling the truth based on ZERO evidence.

Still hoping justice will prevail eventually , but the stress and anxiety this has caused is overwhelming.

June 18, 2021 | Leave a Comment


CSA Advice

Will receiving child maintenance affect tax credits?

My step daughter is currently living with my husband and I. She is 39 and has two girls aged 2 and 4. She is working full time. Her husband is currently in Scotland. They separated last autumn. My step daughter tells me that if she seeks maintenance from the father she will be deducted by that amount from her benefit which I think is some form of tax credits. Is this correct. If it is and the father doesn’t contribute then the tax payer is paying instead. She says that currently she gets 85 percent towards child care which will be affected if she seeks maintenance from the father.

April 9, 2021 | Leave a Comment

Can CSA take 50% of my wages without informing me?

I recently checked my latest wage slip, and much to my surprise, the CSA has taken the best part of 50% of my wages.
I admit, I have arrears, and do need to pay them, however, they have not sent any letters to inform me they would taking money from my wages, also I am on furlough at he moment, so getting less, and I am trying to get money together for somewhere to live.

I guess I just want to know if it’s right that they can do that, without letting me know it would be happening?

February 5, 2021 | 2 Comments

Advice to those dealing with the CSA

Happy New Year to all you poor bastards struggling to make sense of the CSA (or whatever they call themselves these days) and their actions.

It’s a particularly troubling time of the year for many. Bet you’re wondering will all this ever go away… ? For me it did but it only stopped 2 years ago and I was a ‘customer’ of theirs from the very beginning. That’s a lot of years and I cannot say I came out unscathed , mentally. Many of the situations in stories told here I have had happen to me over the years. I don’t trust the CSA. Even though I have a letter from the CSA saying they are no longer pursuing my case I am still looking over my shoulder.

If you are relatively new to dealing with the CSA and they are making your life hell, my advice is to emigrate. A big step, I know but if you want rid it’s what you have to do. What the CSA do to men would be against the Human Rights Act if the details were ever to be exposed properly.

Anyway, best of luck guys, and don’t let them wear you down.

January 5, 2021 | Leave a Comment

CMS not giving me proof of daughter’s education

I have been paying for my daughter for over a year then told the cms she was no longer in education. Thay investigated it after a farder 6 months got a letter saying I didn’t need to pay from sep 2019 so stopped payment in June 2020. A week after the payment was due I got another letter saying a new case was started when got in touch with them thay said that she admitted she did not attend education the year before and was making the claim but as soon as the payment stopped shes suddenly back in education?

I tried contacting the local college whair she was ment to be at only to get told due to covet all college were closed and no new students were being invited to attend or enrolled I even got someone to try enrolle only to be told to try again next term. Iv even contact the child benefit Freud team after mouth of complaint from me I have to pay even though iv 2 grown up kids in the same town who sees her every day at different times ect and know shes dose not go to any form of education.

I am also wateing on the cms phoning me to claim back over 3k from the over payment thay got of me and have been told if it turns out to be the same as before that I can claim it back from them which is a joke thay only believe what thay want and no matter how much you tell them or home meny documents you send thay wont do a thing about it iv asked for proof of her education but it invades her privacy what about my life and helth ?

December 22, 2020 | 1 Comment

Advice needed on battle with CMS

The CMS have caused me so much drama over the years and they sent me a letter last year saying I owe them nothing then out of the blue are now chasing me for 6000 pounds of charges they wreckon I owe I have a letter to say nothing is owed they have sent a DEO order to my employer trying to claim this fake amount.

There is a flaw in there system coz when they did the switch over from CSA to CMS they are under a different name so they can try and make up fraudulent claims on closed accounts. They have made me homeless in the past because of draining my earnings by upping the amount every month I have also tried to take my own life and I was also told by a CMS case worker that they can take what they like and there’s nothing no one can do about it they have made people’s lives hell.

There was also an internal message leaked from the CMS saying that the CMS staff can now afford to have a group holiday from all the money they’ve took from people it’s discusting really. I have phoned them so many times only to be told I have no case and they can clean me out for good I’m horrified over this I’ve fawt back so I now have a battle with them so please does anyone have any advise on this?

December 7, 2020 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 5 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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