News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

How does the CSA approach rental income?

How do the csa calculate payments on a small rental income i have? Can someone advise?

Basically after mortgage payments and other costs my profit from my property is £1200 per annum after paying tax this comes down to £800 of actual income.. How do the csa approach this? They are currently assessing this as my ex wife has recently found out about my huge additional income and they are now pushing a reassessment.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CMS taking money for children who live with me?!?

Very briefly. Around 25th Sept 2019 I received a letter from CMS informing me that my ex-wife had applied for Child Maintenance for our two sons. It came as something of a surprise because the boys live with me. They used to live with her and I paid an informal arrangement but her new partner insisted she go thru the CMS. Unfortunately shortly after her application her partner assaulted our son so both now live with me permanently. According to the letter I received it was three days after her claim was initiated that our children moved in with me.

I’ve told CMS this permanent change of circumstances. As Social Services are involved I have invited the CMS to verify the facts with them. I’ve told CMS to contact my ex to confirm she no longer cares for our children. I’ve invited the CMS to contact the boys school to confirm the situation. CMS have to date done none of those things.

Last month an amount was deducted from my salary via DEO to give to her for the kids I have permanent care of. I telephoned CMS and they said I had to claim Child Benefit for the boys to effectively verify my claim. I contacted Child Benefit to learn that my ex was still claiming Child Benefit for the boys in addition to her CMS claim. It is recorded as a “rival claim”. Child Benefit are investigating but until they conclude their report they cannot grant me Child Benefit. So I returned to CMS with this information. They told me that wasn’t good enough. So not only have they taken a deduction from my salary for the boys who live with me, but they have told me they will be taking another deduction this month AND cannot guarantee that I will be reimbursed or that the deductions will stop. I’m paying my ex-wife Child Maintenance for children she doesn’t have?!? And because she’s still claiming Child Benefit I can’t access that either!Despite the fact that I have reported her to the DWP for fraud.

So, she’s denying my Child Benefit through her fraudulent claim and CMS are rewarding her by deducting more money from my salary to pay for the boys she doesn’t have. I’ve tried talking to CMS but they just robotic script-speak. I wrote a letter of complaint to their offices requesting an acknowledgement of receipt and they cannot/will not even do that. According to their own records my letter was received on the 20th November 2019.

I am at my wits end. I’m trying to provide for the boys but its so tough when I’m paying my ex-wife for children she doesn’t have and I cannot access my Child Benefit.


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Engage Web

CSA Complaints

CMS taking money for children who live with me?!?

Very briefly. Around 25th Sept 2019 I received a letter from CMS informing me that my ex-wife had applied for Child Maintenance for our two sons. It came as something of a surprise because the boys live with me. They used to live with her and I paid an informal arrangement but her new partner insisted she go thru the CMS. Unfortunately shortly after her application her partner assaulted our son so both now live with me permanently. According to the letter I received it was three days after her claim was initiated that our children moved in with me.

I’ve told CMS this permanent change of circumstances. As Social Services are involved I have invited the CMS to verify the facts with them. I’ve told CMS to contact my ex to confirm she no longer cares for our children. I’ve invited the CMS to contact the boys school to confirm the situation. CMS have to date done none of those things.

Last month an amount was deducted from my salary via DEO to give to her for the kids I have permanent care of. I telephoned CMS and they said I had to claim Child Benefit for the boys to effectively verify my claim. I contacted Child Benefit to learn that my ex was still claiming Child Benefit for the boys in addition to her CMS claim. It is recorded as a “rival claim”. Child Benefit are investigating but until they conclude their report they cannot grant me Child Benefit. So I returned to CMS with this information. They told me that wasn’t good enough. So not only have they taken a deduction from my salary for the boys who live with me, but they have told me they will be taking another deduction this month AND cannot guarantee that I will be reimbursed or that the deductions will stop. I’m paying my ex-wife Child Maintenance for children she doesn’t have?!? And because she’s still claiming Child Benefit I can’t access that either!Despite the fact that I have reported her to the DWP for fraud.

So, she’s denying my Child Benefit through her fraudulent claim and CMS are rewarding her by deducting more money from my salary to pay for the boys she doesn’t have. I’ve tried talking to CMS but they just robotic script-speak. I wrote a letter of complaint to their offices requesting an acknowledgement of receipt and they cannot/will not even do that. According to their own records my letter was received on the 20th November 2019.

I am at my wits end. I’m trying to provide for the boys but its so tough when I’m paying my ex-wife for children she doesn’t have and I cannot access my Child Benefit.

December 9, 2019 | Leave a Comment

Ex is using CMS and my kids as a weapon

How is ok that someone can use CMS as a wepon. I had an agreement with my ex and was paying her a set amount each month. Although we did not get on very well thinks were ok I got to see my kids. This all changed when I meet my now wife. My ex became a nightmare, she tried to interfere with my relationship in anyway she could. Cut a long story short she would not let me see my kids and when I whent round to find out why she and her boyfriend attacked me. I have not seen them in 3 years. She then told CMS that I did not pay and CMS got on my case. I have the prof to show i did pay but CMS still went head with the clam. Not only that after a number of fudge up by CMS they cant even provide me with information as to why the case was even started.

How do I get help.

November 13, 2019 | 1 Comment

CMS does what it wants and needs to be accountable!

My story is in relation to the hell that the current CMS system has put us through for nearly the past year! Firstly, my parter was falsely accused of Domestic Assault, which didn’t happen by his ex-wife, and all because she knew he was starting divorce proceedings against her, and that we were buying a house together also! A lot of what she did has been due to jealousy over the girls they had and the lifestyle we have away from her!

She sunk to the lowest form and contacted these CMS scumbags, just so she could make a profit of having children! These arseholes use a really crap calculation going on previous earnings from last year! Firstly this is not a fair calculation, as everyone earns different amounts each year, and secondly they kept sending conflicting payment schedules varying from different amounts each month! I would also like to point out that they always favour the lying…I mean Receiving Parent, she firstly lied once about the amount of nights the girls stay with us, then lied again saying that they only stayed with us 2 nights a week, when they stayed with us for 3 or more nights a week! It clearly states on the forms that if you lie on the form then you will be punished with £1000 fine or court, so my question is why don’t these money grabbing scumbags inflict the same punishment on the RP? None of what they do is fair on the paying parent!

Our hell with these losers does not end there, as the ex failed to provide her bank details for months, not to forget she cost my partner over £1000 in court fees and legal costs due to her lies! Back in August they then issued my partner with another payment schedule saying that he was to pay £263/month which is more affordable than the ridiculous amounts they kept coming up with like over £500/month, and then said he had arrears of £110 which was easy to pay off! Then these arseholes sent my partner another letter after the last letter saying that he was being placed on an illegal DEO, of £591/month, which is ridiculous and wrong as he had been paying up to then, also they then decided that he now had arrears of £1600! I understand that CSA was shut down due to bad accounting, however CMS seem to not learn from their past mistakes! Where the hell do they come off making up false and fictitious arrears and making the paying parent’s life hell?!

I would like to state that children living with the paying parent are worth a lot more that the measly 11/12% reduction in CMS, and this figure needs to equal to 50%! Please tell me how 12% is fair on the biological children living with the paying parent! Yet again CMS are failing families and children all over!

We have emailed this useless agency stating that we can’t afford the extortion, and have complained to them using our MP, and they have failed to answer all our complaints which included, unfairness and treatment of my partner, an explanation into why the arrears jumped up to £1600 from £110, conflicting payment schedules on a monthly basis, and just genuine rubbish handling of his case!

I would like to see CMS investigated to the fullest extent, as yet again they have failed to explain the fictitious arrears, and fully respond to their own incompetence and bad mathematical skills to come up with the poor formula that financially rapes the paying parent of everything they have! They are failing in every aspect, & clearly do not have the children’s best interest at heart!
They don’t enforce that the money to the RP is being spent on the children, when it has been proven time and time again that CMS is paying for the ex’s lifestyle!

I am a big believer in a legal and normal 50/50 shared parenting! Children deserve both equal time with their mother and father, in order for them to grow and develop into stable adults. What I don’t believe in is this self-entitled crap that most women believe is theirs for the taking, when it really isn’t! I do not believe that having children is a profitable way of earning an income, which is what CMS is about! Why should fathers mainly suffer due to a toxic mother’s intent at destroying him financially and ruining his relationship with the children! Sole custody should no longer be in the mothers hands, and this should be 50/50 equal parenting, with no child support needed! The family legal system needs to be reformed, as this is in the children’s best interests!

November 7, 2019 | Leave a Comment

CSA bumped up my payments even though I don’t get to see my kids!

I have just had my review and now I have to pay £109 a week!!!! It was £82. This is for 2 children that I am allowed to see but the ex of five years will not allow!!! I bump into them all the time as I only live a 2 minutes walk from there home!!! I understand I should be paying towards my children, I don’t justify how much or if the parent doesn’t allow you to see them, plus, I’m damn sure £109 a week will not be going on them 2 children!! Csa reckon I am paying half towards there upbringing. Load of codswallop!!!!!!

November 5, 2019 | Leave a Comment

CSA doing what they when they want!

I will try and keep this short and sweet. I have 2 girls that I have been paying £250 a month for but was not good enough. CSA went back to my ex wife and said you can actually get more money. They advised her and me I should pay £500 a month? I then set up an arrangement with her for £400 a month which she agreed and have it on text message and never missed a payment only to get paid on Thursday and after checking my payslip CSA went direct pay and took £813 direct out of my pay and I don’t understand how these monsters can do this. I called them to ask why and they just keep saying the sent me correspondence which I have received nothing. I asked him how they can help to get an answer well the short answer is no and we will take £813 this month next month and the month after this. How am I suppose to survive. The CSA are animals and a law to them self. I need help and advice big time.

November 4, 2019 | Leave a Comment


CSA Advice

How does the CSA approach rental income?

How do the csa calculate payments on a small rental income i have? Can someone advise?

Basically after mortgage payments and other costs my profit from my property is £1200 per annum after paying tax this comes down to £800 of actual income.. How do the csa approach this? They are currently assessing this as my ex wife has recently found out about my huge additional income and they are now pushing a reassessment.

October 8, 2019 | Leave a Comment

Can my partner get help?

Hi I wonder if any of you could help me with my enquiry. My partner split with his ex wife 12 years ago, in 2011 a judge ordered him to pay a regular maintenance amount and he has paid it fully and every month via standing order to her bank account He also pays for school shoes, school trips (£1000 for his son to go to Valencia and the football ground in April) and other things she says they need etc.He has his children from Friday after they finish school until sunday evening every other weekend like what was arranged in court,he has done this without exception unless due to illness, his dads death or an accident/emergency with his elderly mother.

 

He has done both pick ups and drop offs for the past 10 years she has done maybe 2 or three drop offs. He didn’t mind doing this because at the time of agreement she wasn’t driving and he was only living 20 mins down the road from her and only an hour and 20 mins drive from work every other Friday to hers to pick them up. So that was all good and it has worked amicably for all this time. She now drives and has done for past 2 years, is remarried, with 2 new children (toddler age), well about 5 months ago they moved roughly half an hour away from where they were living (due to cheaper rent cost and more work for him) this wasn’t a problem (more a bit of a pain in the bum) for my other half as them moving now added on the extra half hour drive to the hour and 20 min drive he already doing from work every other Friday to collect them. He continued to do the driving as normal, any how it came about that we got opportunity to move closer to my disabled daughters (not his child) special needs school plus bigger house but downside higher rent, never mind.

 

This however meant that my partner also had to change jobs due to needing to earn more to pay towards the cost of the rent, this job however is a 2 hour 50 mins drive away from her house (and that’s on a good Dartford tunnel Friday!!). He decided to call her (because they have been able to talk amicably about the kids welfare etc) and explain that now the ‘his driving to pick up’ every Friday situation has changed quite dramatically would she come and collect the children from our new house one Sunday a month. He will still do the 5+ hour return journey from hers to ours but can she help out and return the favour (one Sunday a month isn’t even asking to split it fairly halfway) Her reply was a complete NO. No thought, no fairness just a No I’m not driving that far

September 30, 2019 | Leave a Comment

CMS wiped my savings even though I proved I had been paying

I was told a year ago that i was in arrears by £5900, i fortunately had proof of bank satements clearly showing monies that had been paid, and provided this evidence.
today i have had my savings cleared out by CMS without any warnings and really do not know what to do.

this money was my money and not for my child support which i have also been paying weekly

what can i do ?

July 29, 2019 | Leave a Comment

How much CSA should I be paying?

I’m 18 years old with a 3 month old little girl but also a 1 month old little boy both with different mothers I am in a relationship with my little boys mother we live in a 2 bedroom house so have rent and bills to pay for , the mother of my little girl has only just started to let me see her properly and is demanding money even tho I never get to see her.

I just wondered how much csa I would pay for her monthly as I have an income of approximately £1,300 a month but I of course have lots of bills going out every month also which I’m not sure if that is taken into consideration when it comes to how much I would have to give the mother?

November 26, 2018 | 1 Comment

How to beat CSA’s fraudulent arrears!

IMPORTANT – CSA ARREARS – Csa are currently transferring all their fictitious arrears to Cms for collection. Csa is being closed down due to false accounting, the big factor being that they were inventing arrears on father’s accounts, and as many are now experiencing, they failed to close accounts properly on their computers. There have been thousands of cases like this, so you are not alone. Csa spent years inventing billions of pounds of fictitious arrears on father’s accounts and now they are trying to collect. Even if you have a case closure letter from Csa which confirm that there were no arrears outstanding, you are still liable to receive letters from Csa or Cms demanding payment of arrears. You need send a copy of the case closure letter and state that as there are no arrears on your account when your case was closed, then these arrears have been invented by Csa and that there demand for payment is a fraudulent one and and any attempt to take this money will be treated as theft. Demand that they send an immediate letter of apology for harassing and threatening you and that you confirm that there are no arrears outstanding. If they believe that there are, then they need to supply a full account audit, all transactions, full details of all assessment calculations and proof of any arrears within 14 days. Send this headed Formal Complaint to [email protected] head of Cms with a copy to your MP and the National Audit Office, clearly marked, and get an urgent meeting with your MP. You can add that you are fully aware of the Fictitious Arrears Scandal and that Csa has been closed down due to fraudulent accounting. Confirm your email 14 days later, that as they have been unable to provide any evidence of these arrears, as they were invented by Csa, you confirm that there are no arrears and the matter is now closed. This should also be copied to your MP, NAO and [email protected] For further information read my post Fictitious Arrears. Just type Fictitious Arrears into the Search box on here.

Be warned, once you receive the arrears letter from Cms, Cms are acting promptly to either do a DEO on your salary, or to seize money from your bank accounts.

So play safe, warn your employer that Cms may attempt to fraudulently take money from your salary. Similarly, move any money in bank accounts to other accounts not in your name, and get a letter off to your bank immediately that you do not accept liability for any money taken from your account without your authorisation or for any overdraft charges incurred and that you hold the bank fully responsible for returning any money taken from your account without your written authorisation.

November 2, 2018 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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