News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Advice to those dealing with the CSA

Happy New Year to all you poor bastards struggling to make sense of the CSA (or whatever they call themselves these days) and their actions.

It’s a particularly troubling time of the year for many. Bet you’re wondering will all this ever go away… ? For me it did but it only stopped 2 years ago and I was a ‘customer’ of theirs from the very beginning. That’s a lot of years and I cannot say I came out unscathed , mentally. Many of the situations in stories told here I have had happen to me over the years. I don’t trust the CSA. Even though I have a letter from the CSA saying they are no longer pursuing my case I am still looking over my shoulder.

If you are relatively new to dealing with the CSA and they are making your life hell, my advice is to emigrate. A big step, I know but if you want rid it’s what you have to do. What the CSA do to men would be against the Human Rights Act if the details were ever to be exposed properly.

Anyway, best of luck guys, and don’t let them wear you down.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CMS taking my money even though I’ve already paid!

I have been getting treated and harassed from CM. For the last 10 years treated with jail sentence etc.

I work offshore. I have 4 kids to 2 woman 1 which I have an agreement and the other has gone to cm I paid both of them £600 a month then 1 of them got greedy.

I paid the money into her bank under maintenance but she went to cm and said I had not paid anything and they accepted that as I had a good wage. Because I did not put child maintenance I have to pay her the last 10years of arrears which I already paid her.

They work it out on your wage before tax so I get taxed 40% they take 40% of what is left and I get 20% of my wage I’ve tried to deal with these people but there is no talking to them. They don’t take into account my agreement I have with the other mother or that I have a new partner which is pregnant I now have to give up my house as I can’t afford it so myself and pregnant girlfriend are now homeless.

There is no point going back to work I get £600 out of £2,200 a week I then have to pay my other ex partner which leaves me £300 a week as I am on a 2 on 2off rotation I don’t get paid when I am off I think they have breached my and my pregnant partners human rights but they just want there money they also take 24% of payment as a process fee. I took out loans and credit cards to pay them now I can’t pay the bank they have now drove a wedge between myself and ex partner and I hardly get to see my children now but she has a new car a nice new house on my expense. I don’t even have a place to live ha ow is this fair?!!!!!

Some times I wonder what is the point but I have to keep going for my kids it’s not there fault if any one has any advice please get in touch


CSA posts bank details to wrong person


CSA cuts me off


CSA admits a mistake


CSA exposed on BBC Watchdog 2008



CSA Complaints

CMS taking my money even though I’ve already paid!

I have been getting treated and harassed from CM. For the last 10 years treated with jail sentence etc.

I work offshore. I have 4 kids to 2 woman 1 which I have an agreement and the other has gone to cm I paid both of them £600 a month then 1 of them got greedy.

I paid the money into her bank under maintenance but she went to cm and said I had not paid anything and they accepted that as I had a good wage. Because I did not put child maintenance I have to pay her the last 10years of arrears which I already paid her.

They work it out on your wage before tax so I get taxed 40% they take 40% of what is left and I get 20% of my wage I’ve tried to deal with these people but there is no talking to them. They don’t take into account my agreement I have with the other mother or that I have a new partner which is pregnant I now have to give up my house as I can’t afford it so myself and pregnant girlfriend are now homeless.

There is no point going back to work I get £600 out of £2,200 a week I then have to pay my other ex partner which leaves me £300 a week as I am on a 2 on 2off rotation I don’t get paid when I am off I think they have breached my and my pregnant partners human rights but they just want there money they also take 24% of payment as a process fee. I took out loans and credit cards to pay them now I can’t pay the bank they have now drove a wedge between myself and ex partner and I hardly get to see my children now but she has a new car a nice new house on my expense. I don’t even have a place to live ha ow is this fair?!!!!!

Some times I wonder what is the point but I have to keep going for my kids it’s not there fault if any one has any advice please get in touch

January 4, 2021 | Leave a Comment

Fraudulent CSA not paying me full amount

My daughter lives with me 5 nights a week. The CSA deducts money direct from her mums wages. I receive less than £200 a month. Her mum claims they take £320 a month from her wages. I spoke with someone at the CSA last year and they said yes, that’s correct, they were deducting £320. The girl I spoke to said they would need to investigate. That was over a year ago. They have since told me I’m receiving the correct amount. I’ve complained several times and nothing at all has happened. In March I received nothing. In April I received two payments that didn’t equate to a full months money and in May I received another lower amount. The service is appalling. I feel like I’m being ripped off and Fraud is taking place but no one cares and no one is listening.

June 16, 2020 | 1 Comment

CSA trying to make up fictitious claim

A few months back the CSA got on to me about arrears from 2009-2011 ,I knew I didn’t owe anything so I applied for my SARs report .
The report came back to me proving there is no claim , I’ve contacted them to no avail , I’ve found a reference quote that is not in the SARs listings , does anyone know ow what ref:CFS404 means .
They never contacted me in writing at all between 2009 and 2011 , I had one phone call , that ended up with them telling me to forget it as there was no claim , how can they blatantly lie as they do ?

June 4, 2020 | Leave a Comment

Another CSA Nightmare!

I have 3 children. 1 whom I have a family based arrangement and 2 that are calculated through the csa due to a phone call during an argument with the ex.

My 2 children on csa radar are 9 and 6 and as far as me and ex were concerned she made a mistake ringing them and we continued with our direct pay agreement of £100 per child per month aswell as a third family based arrangement. Last year although they recieved my pay slips from HMRC’s they miscalculated what I should be paying and sent letter although at this time I had been homeless and letters sent to previous address.

Everything was fine between calculation in may 19 and Dec 19 until an argument caused my ex to make claims to the csa I was apparently earning more than I was. Since then it has been a nightmare. I have sent numerous evidence of court orders bank statements and evidence of my family agreement. Since November the figures I owed and should pay changed weekly until recently i received a letter to say they had done a mandatory reconsideration and not only back dated 1 month from the report from my ex but right back to May 2019. They however have not accepted my evidence can be backdated to May but only the date of the phone call. This has added £1100 of arrears claiming I should have been paying double what I was paying.

March 12, 2020 | 1 Comment

CSA mistakes left me homeless

This all startewas all agreed and sorted. gave my d after my divorce ex and my sons a 4 bed detatched all paid for etc. all i had but the deal was in those times as simple as that and i felt it was behind us and life could move on. (she actually sold it within 12 months and spent the lot then , you guessed it. hit the benefit trail.. and who was it will be paying for it? the csa didnt recognise these settlements . no debating. end of. then in the early 90’s i recieved the forms on a friday morning. in big type it said. it is in your interest to fill the foms in quickly as until there recieved you have an interim assesment. that weekly amount was £385 pr week. ! i was on at the time £250 aq week gross. i returned the forms that day so the csa in belfast had then mo0nday morning. they opened that letter 36months later and in the mean time were now chasing me and made me pay over £55,000 over next 10 years ruining any life and career in the process. my actual amount after assesment was 43 per week. they ovedr charged me by nearly 48,000 all of which was there mistake . not according to them it wasnt. i was made to pay and very aggresively. im still being chased for money even now over 25 years later. im 55 years old and have had so many jobs its a joke. no pension no life , nothing. its all down to this benefit reduction scheme they call child suppot. its nothing to do with there welfare at all. thatcher called single dads the scurge of the country and said it would change the use of benefits as a route to a council house and benefit scroungers. well 40 years on and its if anything worse than ever.

The last time the csa did there evil deeds was 5 years ago. was paying and had been for past 3 years at 380 per month leaving just under 900 a month. lived in a single room , car was worth nothing. had no social life just weekends in front of tv alone as always. then october wage slip arrived. the payment doubled. (overepayment cant be refunded sound familier?) its just a way they can slam people who are already paying to make up for there total incompetence and make there performance targets! i begged them for help which of cause was repayed when novbember wages slip…. double again? they were not interested . thought i couyld be worse? it was. december,christmas eve. wage slip arrived. took treble amount!! was homeless 2 weeks later sleeping in a shed . the csa said it was my fault as i should have paid my rent and the fact my car couldnt be taxed or insured that month and got towed n crushed so could even make it to work . they even taunted me saying id walked out on my job so would not be entitled to benefits!! there evil and cruel ….the only way i survived was in the few weeks before i used to chat to lady in birmingham (was in leicester at time) we were just friends with same problems i guess. well one cold morning after 3rd week of this hell i woke to see an angel lookingt down at me. she had traked me down after worrying when id dissapeared on line….. even though she had nothing herslef she said i was welcome to her sofa for however long i wanted and to birmingham i went. 5 years on and were together along with her autistic son we live a simple quiet life. until today as its started again…..ive tried more than once to do it by the book paying the so called support but they cant and wont stick to it and have given in trying.im really starting to doubt my ability to go through it again after all these years of abuse and poverty. i dont think ive the backbone for it , all that makes me try is for the angel who rescued me . she deserves happiness . thanks for reading my story which of sorts has the potential of a happy ending although after all the years of poverty living ive a pension fund of £0 so no retiring for muggins , keep smiling as always.

March 6, 2020 | 1 Comment


CSA Advice

Advice to those dealing with the CSA

Happy New Year to all you poor bastards struggling to make sense of the CSA (or whatever they call themselves these days) and their actions.

It’s a particularly troubling time of the year for many. Bet you’re wondering will all this ever go away… ? For me it did but it only stopped 2 years ago and I was a ‘customer’ of theirs from the very beginning. That’s a lot of years and I cannot say I came out unscathed , mentally. Many of the situations in stories told here I have had happen to me over the years. I don’t trust the CSA. Even though I have a letter from the CSA saying they are no longer pursuing my case I am still looking over my shoulder.

If you are relatively new to dealing with the CSA and they are making your life hell, my advice is to emigrate. A big step, I know but if you want rid it’s what you have to do. What the CSA do to men would be against the Human Rights Act if the details were ever to be exposed properly.

Anyway, best of luck guys, and don’t let them wear you down.

January 5, 2021 | Leave a Comment

CMS not giving me proof of daughter’s education

I have been paying for my daughter for over a year then told the cms she was no longer in education. Thay investigated it after a farder 6 months got a letter saying I didn’t need to pay from sep 2019 so stopped payment in June 2020. A week after the payment was due I got another letter saying a new case was started when got in touch with them thay said that she admitted she did not attend education the year before and was making the claim but as soon as the payment stopped shes suddenly back in education?

I tried contacting the local college whair she was ment to be at only to get told due to covet all college were closed and no new students were being invited to attend or enrolled I even got someone to try enrolle only to be told to try again next term. Iv even contact the child benefit Freud team after mouth of complaint from me I have to pay even though iv 2 grown up kids in the same town who sees her every day at different times ect and know shes dose not go to any form of education.

I am also wateing on the cms phoning me to claim back over 3k from the over payment thay got of me and have been told if it turns out to be the same as before that I can claim it back from them which is a joke thay only believe what thay want and no matter how much you tell them or home meny documents you send thay wont do a thing about it iv asked for proof of her education but it invades her privacy what about my life and helth ?

December 22, 2020 | Leave a Comment

Advice needed on battle with CMS

The CMS have caused me so much drama over the years and they sent me a letter last year saying I owe them nothing then out of the blue are now chasing me for 6000 pounds of charges they wreckon I owe I have a letter to say nothing is owed they have sent a DEO order to my employer trying to claim this fake amount.

There is a flaw in there system coz when they did the switch over from CSA to CMS they are under a different name so they can try and make up fraudulent claims on closed accounts. They have made me homeless in the past because of draining my earnings by upping the amount every month I have also tried to take my own life and I was also told by a CMS case worker that they can take what they like and there’s nothing no one can do about it they have made people’s lives hell.

There was also an internal message leaked from the CMS saying that the CMS staff can now afford to have a group holiday from all the money they’ve took from people it’s discusting really. I have phoned them so many times only to be told I have no case and they can clean me out for good I’m horrified over this I’ve fawt back so I now have a battle with them so please does anyone have any advise on this?

December 7, 2020 | Leave a Comment

CSA driving me to breaking point

These people are driving me to breaking point
I’ve been paying child support approx 6/7yrs now
CSA is trying to tell me I owe them £1400!!!!
Now csa set the cost and up till 2 yrs ago came out off my wage so basically my employer took it from my wage and meant to pay them
Since then I’ve gone to pay direct
Now I’ve sent them proof off payment showing bank statements
So how the hell are they getting this .??? I’ve been on the phone daily to them this needs sorted because they now adding this on to my monthly payments when as far as I am concerned I’ve already paid everything they have asked for???
Am getting nowhere with them
They now putting me back on to DEO which am fighting hard to get stopped and they won’t stop it
Am worried about this because if money is owed I can only assume it’s from my employer for all my payments show on wage slips at that time n since I’ve proven I have paid showing bank statements
Can anyone point me in the direction I need to go n get this sorted any help is appreciated

March 13, 2020 | 1 Comment

How does the CSA approach rental income?

How do the csa calculate payments on a small rental income i have? Can someone advise?

Basically after mortgage payments and other costs my profit from my property is £1200 per annum after paying tax this comes down to £800 of actual income.. How do the csa approach this? They are currently assessing this as my ex wife has recently found out about my huge additional income and they are now pushing a reassessment.

October 8, 2019 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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