News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Daughter is in my care and I pay CMS – How can I get recognised as full-time parent?

My daughter is 12, i have been separated from her mum for over 10 years, during this time i have had always had full unrestricted access to my child, she has stayed with me at least 3 times a week and I have always and remain to be financially responsible for her (I work and earn more than decent money, her mother doesn’t so 10 times out 10 it is me who will purchase or pay for whatever is needed at the time, I am also the first and only person she asks if she needs anything).

My current partner and I have, in the past couple of years had two sons, my daughter’s mother has also had a new daughter, since this has happened the situation has escalated to the point where my daughter is only spending 1-2 nights a week at her mother’s house, hence in my eyes I am the main carer for my daughter.

The situation with the child maintenance service is as follows – as I said earlier I have always provided the very best I could for my daughter, she has never gone without anything she’s ever needed, which I have always provided for. Around 3 years ago I was contacted by the CMS stating that I had not been paying for my child and that they were beginning collection procedures against me, I refused to pay as I was already financially responsible for my child and as far as I was concerned she was in my full time care anyway, they stated that my child’s mum had said that I only see my daughter once a week, this obviously was not the truth, I stated as much but the CMS don’t seem believe me so again I refused to pay, I was willing to take the matter to court if need be, however months and plenty of lengthy phone calls with the CMS later, her mum stated that she was willing to negotiate a figure that i should pay, a family arrangement they call it, this figure was agreed, even though i really should have had to.

I have kept to this family arrangement even though I have always felt I shouldn’t need to pay anything to her mother as my daughter is in my care, however it has now got to the stage where she isn’t getting looked after off her mum, her mum isn’t in the house when she finished school, so I am having to finish work early most days, I pay for all her dinners, clothing, private spends, mobile phone, etc, etc.

The CSM have stated that I have to prove that I have the amount of contact I have by way of court order, which I do not have due to the fact I have never had to get legal access, I have always had access to her they have also stated that any monies I pay should be paid into my daughters mum’s bank account, however when I do this my daughter doesn’t see any of it and she still asks me for whatever it is that is needed at the time. Now I would like apply to be legally my daughters full time parent or at least have split parental responsibility, I don’t know how to achieve this as the solicitors I have spoken to have stated that there is no case to fight as I have access, however I no longer want to pay maintenance payments as the money isn’t being spent on my daughter.

I would like to be recognised by a court as my daughter’s full time parent.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CSA don’t understand that money doesn’t ease access issues

I am not sure anyone will read this but i guess i need to vent to anyone that will listen. I dont hate my ex i understand we were no good together and in effect hurt the kids by being together i also have no problem paying what i need to as i brought them both into the world. But what i dont understand is that there is a law in place to make fathers pay that want to see there kids but are not allowed all i am entitled to is i can facetime and call them and if they ask me for money i am allowed to buy them things but as soon as i mention about seeing them all hell breaks loose.

What we need as a law in place that if the father poses no danger at all they should be allowed to have contact. So many dads are in my boat if not worse i have not seen my children in so long but am still expected to pay i dont really understand how money would benefit more that seeing there dad i guess as per normal the goverment are missing the point. Also i will be branded a bitter dad if i said anything so i will stay quiet and miss my children and see them through a screen and try not to rock the boat just so i can hold onto the hour i get a week if i am lucky. I believe one day these laws will change but until women who do this are held accountable and their money stops they will keep doing this as it is far to easy.

One last thing i know so many dads that are not working or getting round the system in order not to pay as a result of not seeing their children and who could blame them. If this changes fathers would be more than help to pay it should be 50/50 after all it was when the babies were made. I am still going through this but will remain positive after all she thinks about the money so much but it will stop very soon and her hold on me will end and i will show my children all the letters,texts and everything to prove that i never stopped thinking about them.


CSA posts bank details to wrong person


CSA cuts me off


CSA admits a mistake


CSA exposed on BBC Watchdog 2008


Engage Web

CSA Complaints

CSA don’t understand that money doesn’t ease access issues

I am not sure anyone will read this but i guess i need to vent to anyone that will listen. I dont hate my ex i understand we were no good together and in effect hurt the kids by being together i also have no problem paying what i need to as i brought them both into the world. But what i dont understand is that there is a law in place to make fathers pay that want to see there kids but are not allowed all i am entitled to is i can facetime and call them and if they ask me for money i am allowed to buy them things but as soon as i mention about seeing them all hell breaks loose.

What we need as a law in place that if the father poses no danger at all they should be allowed to have contact. So many dads are in my boat if not worse i have not seen my children in so long but am still expected to pay i dont really understand how money would benefit more that seeing there dad i guess as per normal the goverment are missing the point. Also i will be branded a bitter dad if i said anything so i will stay quiet and miss my children and see them through a screen and try not to rock the boat just so i can hold onto the hour i get a week if i am lucky. I believe one day these laws will change but until women who do this are held accountable and their money stops they will keep doing this as it is far to easy.

One last thing i know so many dads that are not working or getting round the system in order not to pay as a result of not seeing their children and who could blame them. If this changes fathers would be more than help to pay it should be 50/50 after all it was when the babies were made. I am still going through this but will remain positive after all she thinks about the money so much but it will stop very soon and her hold on me will end and i will show my children all the letters,texts and everything to prove that i never stopped thinking about them.

April 25, 2017 | Leave a Comment

If CSA base calculations of old wage then I will financially struggle

I have been paying regular payments to my ex wife since we split up about 8 years ago, initially it was via the old csa system and when it folded we had an informal agreement which i increased as my wages did, I also paid for my eldest sons phone alongside all of the additional activities that they wanted to do, this continued until the start of march 2017 when she approached the csa to see if she could get more money as she won’t get a job (I presume).

My problem is that they are going to assess my payments on a gross yearly income from the 15/16 tax year which I no longer receive and because my pay drop hasn’t quite equated to 25% they will not review this or reduce the payments accordingly. They have also said that at the end of the year I will not receive the over payment back.

Please can someone advise, up until now our arrangement worked well and my children were able to just come and go from my home as they pleased but the amount of money that they are looking to take from me now is going to place a huge financial strain on me and my 2 other children as I no longer earn that wage!!!

April 24, 2017 | 2 Comments

Can CMS base its calculations on my war pension?

I receive a war pension payment and following my divorce 2 years ago, have managed to find work too. On my calculations it has my earnings, plus my war pension payment (a prescribed benefit under child maintenance calculations regs 2012) added together to my earnings, giving me a gross calculation of 20k.CMS have stated that they are allowed to do that and my monthly payments are calculated on this basis. Is this correct because CMCR state that WP only attracts a £7 pw payment?

April 21, 2017 | 1 Comment

CSA owes me £17k and won’t resolve the issue

My Son is now 23 years old but the CSA still owes nearly £17 000. Terrible failures and lack of interest in recovering money despite me chasing with help of MP. I believe CSA pretends acting on my behalf. I would not have a job if I was working like they do – my Employer would not keep me! Lost confidence in justice as the case was looked at by ICE and I was awarded £75 for maladministration of the case. I don’t know where else to go to get this resolved.

April 19, 2017 | Leave a Comment

CSA make up debts to make my life hell

My son is now 9 yrs old – I have been fighting the CSA for last 7 years, through a spiteful ex partner that basically wants what I have , that I have worked hard for since I was 17 I am now 48.

As well as the constant battles for contact since he was 1yr old. The story in short I remortgaged my home ( which I had before I met my sons mother) just before my son was born to purchase a 4 bed family home in a better area . We split when the child was 4 months old , the mother was still at her home 2 bed. When we split her last words were if I leave this house (the new 4 bed) you will never see your son again! Then the hell began. I started to send cheques for my sons care as she denied me access , I then explained I would have to go to court for regular time with my son as I hardly got to see him. When the application was made the mother was on my doorstep tearing a cheque up and threw at me in pieces then started to angrily to slander me in front of my new neighbors.

csa was soon in touch like vultures and have made my life hell from then on. This has been inventing debts, ccjs tribunals court appearances financial investigations and most corrupt of it all using a high powered balif to commence proceedings to sell the 4 bed house for up to 75 % of its value to recover a debt that the CSA had invented. They have caused me nothing other than financial ruin as I am self employed and have suffered with health problems as a result of these merciless meglomaniacs. They work close it seems with the mother to punish the father how can they get away with this.

Does anyone else have similar stories or feel so strongly that the CSA have done them wrong.

We should then collectively file complaints on their conduct as now it seems again from experience that this last month dealing with CMS it’s going down the same path.

April 12, 2017 | 3 Comments


CSA Advice

Daughter is in my care and I pay CMS – How can I get recognised as full-time parent?

My daughter is 12, i have been separated from her mum for over 10 years, during this time i have had always had full unrestricted access to my child, she has stayed with me at least 3 times a week and I have always and remain to be financially responsible for her (I work and earn more than decent money, her mother doesn’t so 10 times out 10 it is me who will purchase or pay for whatever is needed at the time, I am also the first and only person she asks if she needs anything).

My current partner and I have, in the past couple of years had two sons, my daughter’s mother has also had a new daughter, since this has happened the situation has escalated to the point where my daughter is only spending 1-2 nights a week at her mother’s house, hence in my eyes I am the main carer for my daughter.

The situation with the child maintenance service is as follows – as I said earlier I have always provided the very best I could for my daughter, she has never gone without anything she’s ever needed, which I have always provided for. Around 3 years ago I was contacted by the CMS stating that I had not been paying for my child and that they were beginning collection procedures against me, I refused to pay as I was already financially responsible for my child and as far as I was concerned she was in my full time care anyway, they stated that my child’s mum had said that I only see my daughter once a week, this obviously was not the truth, I stated as much but the CMS don’t seem believe me so again I refused to pay, I was willing to take the matter to court if need be, however months and plenty of lengthy phone calls with the CMS later, her mum stated that she was willing to negotiate a figure that i should pay, a family arrangement they call it, this figure was agreed, even though i really should have had to.

I have kept to this family arrangement even though I have always felt I shouldn’t need to pay anything to her mother as my daughter is in my care, however it has now got to the stage where she isn’t getting looked after off her mum, her mum isn’t in the house when she finished school, so I am having to finish work early most days, I pay for all her dinners, clothing, private spends, mobile phone, etc, etc.

The CSM have stated that I have to prove that I have the amount of contact I have by way of court order, which I do not have due to the fact I have never had to get legal access, I have always had access to her they have also stated that any monies I pay should be paid into my daughters mum’s bank account, however when I do this my daughter doesn’t see any of it and she still asks me for whatever it is that is needed at the time. Now I would like apply to be legally my daughters full time parent or at least have split parental responsibility, I don’t know how to achieve this as the solicitors I have spoken to have stated that there is no case to fight as I have access, however I no longer want to pay maintenance payments as the money isn’t being spent on my daughter.

I would like to be recognised by a court as my daughter’s full time parent.

April 10, 2017 | 2 Comments

Even though I pay maintenance, ex won’t let me see my son

I am writing as I have a son age 10 living with me as I have custardy and another son who’s 6 but I haven’t seen him since he was 1 but I have been paying £40.00 per week for since I have tries/asked to see him but my ex will not let me see him. so after another row she told me to stop paying a week ago , but she has rung today demanding money , I’m still not aloud to see him ! where do I stand on payments do I stop paying or keep paying even though I would love to see my son.

April 4, 2017 | 2 Comments

Where do I stand with CSA if ex’s new husband is adopting my daughter?

I live in the U.K and married my wife 16 years ago. She is Australian. We have a child but split up due to money issues within a year. When my daughter was 2, she moved back to Brisbane Australia with her, without giving me any notice.

I have had no actual contact with my daughter who is now 13 years old.

I was requested to pay child maintenance through a court payment order through U.K. CSA to Auz CSA which I have done without problem although I have always felt that as I have no possibility of contact with my daughter, I should not be held responsible for maintenance. Her mother chose to sever all ties with me and move to the other side of the planet. It was against my wishes.

My wife remarried 2 years ago and I have found out that last September 2016, her new husband applied to adopt my daughter.

Everything I have read suggests that I now have no legal rights to my daughter and also that I am not required to pay maintenance.

CSA still asks me for maintenance payments but do I need to pay if she has been adopted? I was not even consulted about the adoption so I guess it was deemed that I was not needed to consent to that either.

Fathers rights really are very thin and I lost all possibility of seeing my daughter, yet still held accountable for sending huge amounts of my pay in their direction.

If I now don’t need to pay maintenance, how do I go about finding out?

March 24, 2017 | 1 Comment

Son reached out to me and now ex isn’t letting me see him

Please. Can anyone help me!

Ok so a year ago my son got in contact with me his 13years he told me he wanted to see me and wants to no but me and his mother split when he was 3years old I when to court/ wrote her letters but she made it very hard for me to see my son she even moved house so I couldn’t find my son I felt it was best to leave it but I when to court send her letter but then she moved and I didn’t no where she was!

So In 2016 I was walking home from been out then out of the blue my son was their he started talking to me it was the best feeling ever then I got a text from him saying I want to see you and no you that was great everything was great he staying with me Friday till Sunday for about 6months then just before Xmas I said to his mum I want his school report because she told me his been bad not listen been with the wrong people so I said ok then I was hearing my son was going miles with his mates stealing from pepole ect so I asked his mother then wish she told me his my falt I’m messing with his head because I haven’t been in his life but I tryed my best to but she stil let me have him sleep just before Xmas I when online and seen he was selling My daughters iPad so I question his mum she wasn’t all that arsed her words was I will tell police at school will speak to him ok as I don’t no my right I didn’t go to school then everything started going wrong she told my son he wasn’t aloud to see him then she when to csa for money I’m happy to pay it but she didn’t it very sly and now I have lost my son and I have pay her she says it her money his aloud it I told her you made it hard for me to see my son for 13years I been to court wrote you letter then you go to csa and I have to pay how is that fair?

I’ve been told my her own dad she lets my son go anywhere with his friends he told me that he had my son last week because his mum and her boyfriend wants to go for a weekend away? He said she tells my son lies about me or did I mention my son didn’t no I was his real did till he was 8years because she made him call her boyfriend dad! She keeps on texting my family things about me and telling anyone who will listen things. Sorry for a ranting I am just wondering if I can get any advice or help do I have to pay her csa or can i put it in a saving account for him because I no he won’t see it where do I go about his behaviour?

March 17, 2017 | 1 Comment

Will my job change affect my clean break order?

I’m just about to finishing my service of 22 yrs in the Armed Forces. I have secured a job but at a £10k pay drop, so naturally my monthly maintenance payments will change and drop by £100pm. As a part of our divorce I got a clean break order from the courts in life/death regarding my armed forces pension. can my ex wife try and claim my pension as an income to supplement the maintenance payments? As two years ago she withheld £4000 from money she owed me (what she would’ve been entitled too in the divorce – but she agreed not to pursue!) I didn’t make a fuss as it had taken 8yrs to get any money she owed me!

I wondering if these clean break orders from the court really that bomb proof?

March 9, 2017 | Leave a Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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