News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Don’t expect any sense of fairness

Don’t expect any sense of fairness whether you are NRP or PWC, I have been both. my case stretched 21 years, and the final outcome after 21 years of inaccurate assessments, case closed, lost files, system harassment, threats of bailiffs, prison, passport withdrawal, etc. is that my ex wife has offered me the opportunity to pay her a lump sum payment of £ 10k – but for me, I don’t receive a single penny for being PWC.

As a result, my son has banned her from seeing my new grandson, he hates her completely, and the 10k, that was for my daughters mortgage deposit so only one winner, except, I feel that I have my dignity, I’ll put this behind me, destroy the boxes of files and stop waiting for brown envelopes, oh, and anyone from Vertex, Serco , the isa call centre, hopes of you getting new employment, very slim

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CSA failed me and my family in the 90s and I demand answers!

I am looking to make some sort of complaint to the CSA for the way they handled my case back in the 90’s. I was born in 1981 so am now an adult but when my father left I was only a child. Following the breakdown of the relationship between my mum and dad, my dad would occasionally give money to my mum to pay for myself and my older brother. Then the CSA got involved although they never actually managed to get my dad to pay anything, apparently they were unable to locate him.

After I had turned 18 my mother did receive some arrears payments of around £20 a month for a short time but this is nothing in comparison to what was owed. I have recently tracked my father down and through a combination of the electoral register and the land registry found that he has been living at the same address since 1991 so I have no idea why the CSA were unable to locate him.

Also the property he is owns is now worth approx. £1 million and it feels so unfair that my mum had to struggle to bring us up with no help from my father whilst he was living a nice comfortable life with his other family. I have tried contacting the CSA but they have stated that my mother as the claimant will need to contact them but it is me that wants to make the complaint. The CSA failed me and my family in the 90’s and I want some answers, why couldn’t they find him when it only took me a matter of months. Any help would be appreciated on where I go from here.


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Engage Web

CSA Complaints

CSA failed me and my family in the 90s and I demand answers!

I am looking to make some sort of complaint to the CSA for the way they handled my case back in the 90’s. I was born in 1981 so am now an adult but when my father left I was only a child. Following the breakdown of the relationship between my mum and dad, my dad would occasionally give money to my mum to pay for myself and my older brother. Then the CSA got involved although they never actually managed to get my dad to pay anything, apparently they were unable to locate him.

After I had turned 18 my mother did receive some arrears payments of around £20 a month for a short time but this is nothing in comparison to what was owed. I have recently tracked my father down and through a combination of the electoral register and the land registry found that he has been living at the same address since 1991 so I have no idea why the CSA were unable to locate him.

Also the property he is owns is now worth approx. £1 million and it feels so unfair that my mum had to struggle to bring us up with no help from my father whilst he was living a nice comfortable life with his other family. I have tried contacting the CSA but they have stated that my mother as the claimant will need to contact them but it is me that wants to make the complaint. The CSA failed me and my family in the 90’s and I want some answers, why couldn’t they find him when it only took me a matter of months. Any help would be appreciated on where I go from here.

June 23, 2017 | Leave a Comment

We are the CSA and the claim stops when we say so

On the 24/10/2008 I contacted the CSA to tell them I was starting a new job on the 01/11/2008.

I started work for them and they said they couldnt pay me in December 2008.but the owner would be back in January and would put money into the company and i would get my wages and exspenses which where just over £1,oo.

I phoned the CSA and told them they said we dont care pay the money .Jan 9th 2008 company went bust.phoned the csa they said youve still got to pay ! I filled a claim in to get my money back and recieved zero. At the end ofmarch2009 csa sent a statement to say I owed £2,400 . I rang csa and asked why they had continued to asses me when I had told them about the problem . Answer we are the csa and the claim stops when we say so ! I explained again and said I was claiming benifits ! Answer we dont care youll have to pay all of it!For 8 years sending me statements and ringing me up I stopped for 2 years because of this ! I have a letter dated13/12/2016 to say following the revision of the revised assessment on your case we have worked outthat £0.00 a week is payable from the 24/10/2008.

Farthers have committed suicide for less than this!
No compensation nothing!

June 21, 2017 | 1 Comment

I hate the CSA so much

I have a 4 year old son. From the day I found out my ex partner was pregnant. I was so proud to be his father. I went and purchased boxes and boxes of nappies, I purchased clothes, wipes, milk, and when he was born, he couldn’t of needed nothing else.

Shortly after my son was born, me and my ex partner broke up. However, This did not stop me from providing for my son as I should and this did not stop me from seeing my son on a regular basis and having a close bond with him. I would give her money religiously every month without fail.

I have her pretty much as much as my wallet would allow me to give. But she always wanted more. She always complained that she was unable to pay her bills and the money I was giving her wasn’t enough.

I have her £200-250 a month and I don’t earn much. I earn just over £1,000 a month. I still have to do my food shopping, pay my rent, put fuel in my car and cover all the rest of my bills. But she didn’t care. She wants the shirt off my back and the food out of my mouth.

About a year ago, I found myself temporarily unemployed and I explained to her that I cannot give her no money until I got back into work. She got so angry at the fact I went from not giving her as much as she wanted to not giving her anything, she’s called the CSA and opened up a case against me.

I’m a good father and I have no issue with providing for my child, however I do have an issue with paying a government agency that is going to take a cut out of the money.

I hate the CSA so much and more than anything want to get them off of me.

I have another child now. But they say that they will not take my other child into consideration if I my current partner does not come forward and give evidence. However if she does this, it may interfere with her benefits, and I’m struggling to pay as much as I am for both children at the moment.

I feel the CSA does not play fair. Please somebody help me, how do I get the CSA out of my life for good??

June 20, 2017 | 3 Comments

My children’s father owes me a lot and CSA won’t do anything

I have 2 boys age 16 years’u split form their sperm donor when they were 2 this greedy man had money but for the past 16 years ive had nothing but abusive txt’s when ever i asked him to help with the cost of anything they needed.when the boys were 10 i was asked to change from child support to child tax & when i dud i was refused apparently the sperm donor had a claim in bearing in mind i had not had a penny from him.. i reported him the same day & then i went straight to csa..all he had to pay was £40 a week for 2 feed & clothe 2 boys..i recieved again abusive txts & the threat that he was packing in work which he did after.

18 month.. then i had not another penny i was struggling to raise these boys without a penny from him then a year later out of the blue i recieved a txt from him saying he had a chance of a job and can we come to an arrangement it was just after xmas i was drowing in debt & still am… i said to him give me wot the csa were tking because i was scared incase he said no if i had said i wanted more & £40 A WEEK WAS better than nothing .. i started a 16 hour job so i had both boys dinner money my travel costs to & from work school trips × 2 to haircuts every 6 weeks clothes shoes trainers after 3 year i had to give my job up to be my parents careri’m still recieving £40.a week to feed clothe support 2 boys & in december 2016 maintenance was stopped cos apparently he gave up work.. ive just found out that this vile man was working as a crane operator on the oil rigs and my maintenance should of been £200.a week not £40. I PHONED CSA WHAT A WASTE OF TIME cos theyre not interested i cant stop crying 3 year at 40 quid while he was avin 2& 3 holidays a year he has no mortgage no debt & i cant find anyone that can help me recover what he owes unless hes physically abused me i have no contact with him i feel ill knowing what ive sacrificed for these boys who leave school this friday and i’m proud to be their mother & only provider but this man is’nt getting away wuth whatt he owes…please i just want to know who i should contact ti help recover what he owes… ive been on loads if sites & had no response i’m pulling my hair out through it.

June 16, 2017 | 1 Comment

CMS are so slow at pursuing my cases

I have 2 cases with csa one for my oldest child- this case is a arrears only case now as she’s over the age of receiving support- that case has been ongoing for 16 years, csa have lost the first 7 years of that case totally. My case has then spent a lot of time stuck- I’m not really sure how that happens. The nrp has changed between jobs and benefits making him more difficult to pin down but the gaps in trying are laughable, he was once assessed to pay default payments of £30 pw it took the csa a year to tell me or the nrp about this assessment! The csa obtained a liability order almost 6 years ago and to this day have done nothing with it. My case with csa ended august 2010 my arrears finally made it to cms February 2017.

My second case is for 3 children and was opened 7 years ago again I’ve not received any payments on this case apart from when the nrp has been in receipt of benefits. one of the times he ended his claim for benefits he was assessed to pay the default amount of £50 pw as he was non complient arrears accumulated over a 9 month period (no enforcement action was taken) he went back onto benefits and had £5 pw deductions for the few months following. Ended his claim for benefits, didn’t respond to phone calls or letters and so the csa concluded he had no income and put a nil award in place from 2013-2015 when that case was closed- I don’t believe they have done any reassessments. I don’t understand how a nil award can be put in place the csa have never managed to speak to him so he’s not provided any proof (I however sent photos of his Facebook business page) and my new cms case has used his 2015 tax return to access he should pay £73 pw. The arrears from the closed csa case have still not been transferred 2 years later. No enforcement action has been taken on this case no liability orders ect. The cms have admitted that between 2015-2017 nothing has been done to collect the arrears of either case.

I’m currently on stage 2 of the complaints process but don’t seem to be getting very far.

June 15, 2017 | 2 Comments


CSA Advice

Don’t expect any sense of fairness

Don’t expect any sense of fairness whether you are NRP or PWC, I have been both. my case stretched 21 years, and the final outcome after 21 years of inaccurate assessments, case closed, lost files, system harassment, threats of bailiffs, prison, passport withdrawal, etc. is that my ex wife has offered me the opportunity to pay her a lump sum payment of £ 10k – but for me, I don’t receive a single penny for being PWC.

As a result, my son has banned her from seeing my new grandson, he hates her completely, and the 10k, that was for my daughters mortgage deposit so only one winner, except, I feel that I have my dignity, I’ll put this behind me, destroy the boxes of files and stop waiting for brown envelopes, oh, and anyone from Vertex, Serco , the isa call centre, hopes of you getting new employment, very slim

June 22, 2017 | Leave a Comment

If son takes football scholarship, do I continue paying maintenance?

I pay child maintenance direct to my ex wife and was wondering when I should stop paying as I pay direct to her. My child is hoping to be offered a residential football scholarship next year when he will be 16 yrs old. Does this count as further education and mean I should continue with paying or does it mean I should stop. If he is offered this scholarship he’ll stay on site mon to fri and come home at weekends?

June 19, 2017 | 1 Comment

Will moving to the UK ease my CSA worries?

Do you know anything about moving from Canada to England and if moving and not paying child support or unreasonable fines/fees/costs, etc will be a problem if I stay and get my citizenship in the UK? I have eligibility for UK Ancestry Visa.

I am not a bad guy just a victim of a very one sided unfair legal system and I see no end to being dragged into court yet again for almost anything. My ex-wife makes $75000/year, has a very secure job and a Masters degree education and the children 90% of the time and gaining. Any information is appreciated.

June 10, 2017 | Leave a Comment

When do I stop paying CSA if my children are now working?

I have been paying csa for my 2 children since my ex and I split 4 years ago. My children are now 17 and 16, one is about to leave school and start full time employment but she has already been working 30 hrs a week while at school. My son is in a similar situation and wants to leave school and start a career in electrical engineering, he has the grades mow but his mother is advising him to stay on at school to get more qualifications as possible.

My thinking is its more to do with receiving csa from me. Just this week I’ve had a call regarding shared care from the csa as my ex has called them to say that I have them stay less than 52 nights a year which is borderline, but down to there jobs etc it has become less and less, again trying to get more cash from me. She works FT and her new partner does aswell. I also work FT. My question is when do I stop paying csa now that they are working and I also receive a War Disablement Pension, what payments are taken into account with csa and should I just be paying the flat rate? All very confusing help!!!

May 22, 2017 | 1 Comment

Can I change son’s name without ex knowing?

I had a child with my ex 5 years ago we was in a 6 year relationship before having my baby. and the baby was planned. But as soon as the baby came my ex started to get more and more abusive (as he was before we had a child) but I stayed as I wanted my son to have what I thought was a “family” a mother and father so I got his name on the BC but then it got too hard to stay so I left with my son when he was 9 months old. It has now been 5 years and we have had no contact and he has never paid for anything. My son is going to start school soon and he knows his self to have the same name as me but iv been told that schools go by what’s on BC. as I don’t have any contact with father is there any way I could change my childs last name without my ex knowing?

May 15, 2017 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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