News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

I am at a loss as to what to do

I was in court in 2005/6 about the csa who did a reasessment and back dated it to 2000/2002. i had just come to the end of my liability for my child when they did this. i challenged it at the time and the courts wanted more proof from the then csa. they could not provide this and so never proceeded and for the past 10+ years i never heard another thing. however now that the agency has changed name to the child maintenance service i received notification last october demanding the alledged arrears from the 2000/2002 reasessment.

have tried several times both writing and ringing but they refuse to speak to me. i have lodged a complaint and still heard nothing. they went ahead with a deductions from earnings order and being taking money from my wage for the past 4 weeks. i am at a loss as to what to do as this agency seems to be a law until itself. my child will be 32 in 6 months. how can they after some 10 years do this and refuse to discuss it.anyone who can offer advice i would be grateful. i paid everything they asked and when i was no longer liable they do this after some 10 years.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Loophole in CSA protocol means self-employed parents can get away without paying the right sum

I’m a single father with 2 children and have had nothing but trouble with csa northern Ireland.

I Would like to say that every absent parent should contribute towards there children with or with out using the csa system.

My ex partner is self employed so it seems if your in the catagorie you can pay what ever you want compared to the hard working normal people.

Firstly

It took the csa 6 months before I received any child support from my ex and be told it was an error on there behalf even though i contacted them every week.

When I got a plan through it was the £30per month for each child and £10 per month off the arrears.

Received a new schedule in Jul for the review in May for £161 per month inculding £40 per month off the arrears.they stated that they got this figure from her last year tax returns ok.

Now they have came back to say she has appealed this as she is no longer erning that amount and it has been reduced to £64 per month for both children.

Now this is were I have identified a major loop hole in the system.

I contacted csa to find out why this has changed they stated that she provided them with a new tax return in july showing that this is what she earns.

So first they use last year’s tax return but now she has submitted another so it changes.

I asked them have theu cross ref this information or even verified this with HMRC to which I was tool that they don’t do that.

So What seems to be the proccess is you submit your tax return to HMRC in January and once your review is due you contact csa with a self accessment you’ve done yourself they don’t verify it and you only have to pay the minimum.

Wait it gets better therefore I asked the question if she as stated (Just an excample) she expects her earning to be 10,000 but on her tax return for next year turns out to be the more realistic of 40,000 Will the unpaid support be back dated to which they stated no they will use her tax return from the review day.

So all she has to do once again is send in a a self assessment of 10,000 and job done.

This is a total disgrace and surly can’t be the case.

And if this is the case I feel it’s time the media was made aware of this loop hole and closed.

CSA SHOULD BE WORKING FOR THE CHILDREN BUT ONLY SEEM TO DO THIS IF YOUR EMPLOYED RATHER THAN SELF EMPLOYED AS STATED IN THERE OWN WORDS IT’S TO MUCH BOTHER AND HARD WORK TRYING TO CHASE SELF EMPLOYED PEOPLE.

I would be more that grateful if any 1 could please advise if this is the case and forward to me any department i could contact.


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Engage Web

CSA Complaints

Loophole in CSA protocol means self-employed parents can get away without paying the right sum

I’m a single father with 2 children and have had nothing but trouble with csa northern Ireland.

I Would like to say that every absent parent should contribute towards there children with or with out using the csa system.

My ex partner is self employed so it seems if your in the catagorie you can pay what ever you want compared to the hard working normal people.

Firstly

It took the csa 6 months before I received any child support from my ex and be told it was an error on there behalf even though i contacted them every week.

When I got a plan through it was the £30per month for each child and £10 per month off the arrears.

Received a new schedule in Jul for the review in May for £161 per month inculding £40 per month off the arrears.they stated that they got this figure from her last year tax returns ok.

Now they have came back to say she has appealed this as she is no longer erning that amount and it has been reduced to £64 per month for both children.

Now this is were I have identified a major loop hole in the system.

I contacted csa to find out why this has changed they stated that she provided them with a new tax return in july showing that this is what she earns.

So first they use last year’s tax return but now she has submitted another so it changes.

I asked them have theu cross ref this information or even verified this with HMRC to which I was tool that they don’t do that.

So What seems to be the proccess is you submit your tax return to HMRC in January and once your review is due you contact csa with a self accessment you’ve done yourself they don’t verify it and you only have to pay the minimum.

Wait it gets better therefore I asked the question if she as stated (Just an excample) she expects her earning to be 10,000 but on her tax return for next year turns out to be the more realistic of 40,000 Will the unpaid support be back dated to which they stated no they will use her tax return from the review day.

So all she has to do once again is send in a a self assessment of 10,000 and job done.

This is a total disgrace and surly can’t be the case.

And if this is the case I feel it’s time the media was made aware of this loop hole and closed.

CSA SHOULD BE WORKING FOR THE CHILDREN BUT ONLY SEEM TO DO THIS IF YOUR EMPLOYED RATHER THAN SELF EMPLOYED AS STATED IN THERE OWN WORDS IT’S TO MUCH BOTHER AND HARD WORK TRYING TO CHASE SELF EMPLOYED PEOPLE.

I would be more that grateful if any 1 could please advise if this is the case and forward to me any department i could contact.

August 17, 2017 | Leave a Comment

CSA keep informing me they haven’t collected the money he should have paid

I have 3 children u dear 18 with my ex partner of 16 years , he claims he don’t work but he does as a labourer as well as advertising his own gardening business , the CSA send me a letter every month to inform me they have not collected the money he should have paid. . he has a partner with whom he lives with at the same address who claims single parent benefit , he claims he don’t live with her but he does and has done so since July 1st 2013 , they are engaged and she has taken his last name .

August 13, 2017 | 3 Comments

CSA have rinsed me and I’m determined to fight back!

For the last 7 years the CSA have rinsed my earnings and even when I was out of work and received no benefits the CSA have been still charging me for my two children and my eldest is 19 and the CSA are still taking money for her, I pay for my children but the CSA have no write to still take money for her as she is not in further education and is old enough to work.

My other child who is 13 now I pay for to but he is in education and my youngest child is 3 and I find it hard to even take them places due to the CSA and there charges, we’ll I do know that the manner from the CSA is of a bullying manner to intimidate and scare parents and just rinsing there earnings.

I have rang the CSA to discuss my case only for the staff to tell me that they can take what they want and there’s nothing I can or could do about it hmmmm beating in mind that all calls are recorded and monitored but here’s the thing the calls don’t get monitored at all and staff are untrained rude and very front with there ways of dealing with us, I have called them at least 158 times and every time it’s the same they say well your wages is our bank account and we will rinse u, and I say to that look here CSA I’m human with rights and I will fight back and in reflection to the mental health act of 1998 which is there to protect people’s well being and no government body or figure may not use there power in such a manner to inflict or obtain any wealth from another public body, the CSA are private run and not by the.gov the CSA are only linked to the. Government, the CSA staff on a commission based pay so thats why they will not reason with a person coz they only see the £££££££££££££££. I no longer feel the need to live tbh and that hurts real bad so I only have one choice and that’s to fight back.

July 29, 2017 | 1 Comment

CSA made me homeless and are still chasing me for money!

The CSA since 2010 have had there clutches into my earnings when I was only earning £135 per week and they were leaving me with 35 pounds a week to live on which in turn has caused me to be ill for the last 7 years, and there charges are outrages and they put me under lots of stress which caused me to loose my family and home, I have therefore been homeless since, them scoundrels have distroyed my life to a point where life has no meaning anymore and they are now expecting me to pay £75 per week and I cannot afford this, but I think the CSA have useless staff who only care about money.

July 28, 2017 | 4 Comments

CSA have let me down by not getting my ex to pay

I have been let down by the child support agency. I am a single mother of 2 kids under 10. I work up to 50 hours a week and struggle to financially support my kids, when my daughter was 2 and my son was 5 I decided to go through the child support agency as there father refused to contribute. They decided he should contribute £120 a month and even thoigh it did not cover my childcare fees at least it was something. For 6 months he paid it then stopped paying telling me I would never get any money from him. csa called me at work to ask me if I still wanted the money, which I replied yes, so they said they will attempt to receive payment.

1 year late I cal them to ask about the case and they were shocked that I had not received anymore money. Thye then decided that as he was a self employed electrician who was a director of a company that I should receive more. 5 years later and child support arrears of over 10,000, they ask me again if I want them to claim for the money I again reply yes. I am then informed by them that I most lokely will not get a penny but they will try. I then receive a letter saying that I will need to write them a letter detailing why they should try and claim for the monies. I am not entitled to any benefits and housing support, I have a boy and a girl and can only afford a 2 bedroom, which is costing me 1100 a month exclusive of any bills and I am in >10,000 pounds in debt. I am still awaiting a response from them. What was the point? I feel they need to be more stricter with these selfish parents and support parents who are trying. I am just so tired of fighting tbh.

July 27, 2017 | 1 Comment


CSA Advice

I am at a loss as to what to do

I was in court in 2005/6 about the csa who did a reasessment and back dated it to 2000/2002. i had just come to the end of my liability for my child when they did this. i challenged it at the time and the courts wanted more proof from the then csa. they could not provide this and so never proceeded and for the past 10+ years i never heard another thing. however now that the agency has changed name to the child maintenance service i received notification last october demanding the alledged arrears from the 2000/2002 reasessment.

have tried several times both writing and ringing but they refuse to speak to me. i have lodged a complaint and still heard nothing. they went ahead with a deductions from earnings order and being taking money from my wage for the past 4 weeks. i am at a loss as to what to do as this agency seems to be a law until itself. my child will be 32 in 6 months. how can they after some 10 years do this and refuse to discuss it.anyone who can offer advice i would be grateful. i paid everything they asked and when i was no longer liable they do this after some 10 years.

August 10, 2017 | 3 Comments

Am I entitled to more?

Hello,
I am looking for some advice on a situation with my daughters dad (ex partner) he has been paying regular amounts of £180 per month towards the upkeep of our daughter. He has made comments about reducing this amount and I’m wondering how I work out how much I’m entitled to.
Thanks

July 12, 2017 | 4 Comments

Do I still need to pay CSA if daughter applies to college after 19?

A bit of advice if anyone knows.

It’s regarding college.

My daughter has finished college this week. She has to apply for next year at college, 2year of a two year course.

The csa Web site states that the child has to be accepted before they are 19. She is 19 and has just applied.

Does this mean that csa stops as she has not been accepted yet?

July 6, 2017 | 2 Comments

How can I get CSA to conduct an audit of lying ex’s books?

Help. My ex partner was made redundant july 2016 and started his own business and says he only earns $37k a year. This is just not possible given his expenses such as about 1 million in property, car loan ect ect. he could not afford to live on that amount. The csa have taken his word for it twice, and wouldn’t let my childsupport be reduced by the additional $70k he got in a redundancy so he went for that year only paying $220 a month and I now have to pay $640 a month. I only have a house worth $460K and I he also makes me pay for all expenses for the children on top of childsupport. I am at my wits end, he is clearly lying about his income but he is self employed so i can’t prove it. He is propably doing cash jobs as well. I need to know how can i force an audit of his books or something…..

June 27, 2017 | 2 Comments

Don’t expect any sense of fairness

Don’t expect any sense of fairness whether you are NRP or PWC, I have been both. my case stretched 21 years, and the final outcome after 21 years of inaccurate assessments, case closed, lost files, system harassment, threats of bailiffs, prison, passport withdrawal, etc. is that my ex wife has offered me the opportunity to pay her a lump sum payment of £ 10k – but for me, I don’t receive a single penny for being PWC.

As a result, my son has banned her from seeing my new grandson, he hates her completely, and the 10k, that was for my daughters mortgage deposit so only one winner, except, I feel that I have my dignity, I’ll put this behind me, destroy the boxes of files and stop waiting for brown envelopes, oh, and anyone from Vertex, Serco , the isa call centre, hopes of you getting new employment, very slim

June 22, 2017 | Leave a Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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