News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Am I entitled to more?

Hello,
I am looking for some advice on a situation with my daughters dad (ex partner) he has been paying regular amounts of £180 per month towards the upkeep of our daughter. He has made comments about reducing this amount and I’m wondering how I work out how much I’m entitled to.
Thanks

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CSA admit I overpaid but won’t refund me and continue to take payments

the CSA calculated my payments wrong and were taking almost double what they should have been. Its been 9 months since my case was closed and they admitted to the mistake, and my Son now lives with me full time. Yet they refuse to refund me my monies owed, almost £4000 and yet they even continue to take money direct from my wages each month! Every single time I call (over 40 phone calls) I’m told a call back with be arranged within 24 hours, I have received 1(one) call back in 9 months. the system is a disgrace and many of the staff that work there are nothing but blatant liars.


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Engage Web

CSA Complaints

CSA admit I overpaid but won’t refund me and continue to take payments

the CSA calculated my payments wrong and were taking almost double what they should have been. Its been 9 months since my case was closed and they admitted to the mistake, and my Son now lives with me full time. Yet they refuse to refund me my monies owed, almost £4000 and yet they even continue to take money direct from my wages each month! Every single time I call (over 40 phone calls) I’m told a call back with be arranged within 24 hours, I have received 1(one) call back in 9 months. the system is a disgrace and many of the staff that work there are nothing but blatant liars.

July 7, 2017 | 2 Comments

Advice from CSA was to sell my house and pay!

Me and my ex have a agreement in place snice 2005 so I pay 260pcm now that am married she want 381pcm as she has a man and a child with him wild still getting everything off government but still want more I told cms I can’t give what I don’t have I have my own family to look after as I fly when I can to see my daughter and buy everything she want online and send to her the response I got was ok sell your house and car and pay your child maintenance what a silly old fat cow I told her get off your ass and get a real job stop trying to take everything a man works for to better himself she like we’ll she is your daughter I say no way your lieing I have been paying snice 2005 when she was born and your just telling me that now what a fucking fat old cow.

July 5, 2017 | 1 Comment

Not been paid in over a year and my court case has been dropped for a third time!

I have been in touch with the csa yet again as ive had no payments for over a year,my daughter will be 21 this year,so the money im owed is arrears,17 years worth!!any money I have had in the past has been from d.o.e.so not paid voluntarily.

my ex keeps job hopping or getting paid casual,just last month the csa were preparing the case for court for a third time to go for a committal.

have just found out today this will not happen because yet again my ex is on the dole it could be months yet if I see a penny.

he currently owes me over 7000 pounds.im at my wits end.

June 28, 2017 | 1 Comment

Even with proof of payments, CSA still screwed over my partner!

My partner became a self employed taxi driver and started paying his ex cash fourtnightly for his 2 daughters. This was written down in a communication book which was signed by both my partner and his ex. Unbeknown to my partner, his ex had gone to csa saying she wasn’t receiving any money. Csa contacted my partner telling him he had to pay. He explained to them that he was but as his ex told them he wasn’t they took her word. They asked him for his accounts for past year. Again he explained to them that he’d only just started working so he didn’t have a years worth. So csa plucked an amount out of the air and said he had to pay it. He earnt no where near what they said and refused to pay it and asked them to take into account what he had already paid. We asked his ex for copies of the communication book which she sent, conveniently leaving some pages out, but me, not trusting her, took photos of the pages she had numbered. Csa ignored this and said they were taking him to court. The next we knew we had bailifs turn up.

This was 3 years ago. My partner has since had a brain tumor and mental health issues which ment that he was unable to take any further action on this and has been paying the debt company £5 a week ever since.

So even with proof he had paid his ex, he still got screwed over by csa.

June 26, 2017 | 1 Comment

CSA failed me and my family in the 90s and I demand answers!

I am looking to make some sort of complaint to the CSA for the way they handled my case back in the 90’s. I was born in 1981 so am now an adult but when my father left I was only a child. Following the breakdown of the relationship between my mum and dad, my dad would occasionally give money to my mum to pay for myself and my older brother. Then the CSA got involved although they never actually managed to get my dad to pay anything, apparently they were unable to locate him.

After I had turned 18 my mother did receive some arrears payments of around £20 a month for a short time but this is nothing in comparison to what was owed. I have recently tracked my father down and through a combination of the electoral register and the land registry found that he has been living at the same address since 1991 so I have no idea why the CSA were unable to locate him.

Also the property he is owns is now worth approx. £1 million and it feels so unfair that my mum had to struggle to bring us up with no help from my father whilst he was living a nice comfortable life with his other family. I have tried contacting the CSA but they have stated that my mother as the claimant will need to contact them but it is me that wants to make the complaint. The CSA failed me and my family in the 90’s and I want some answers, why couldn’t they find him when it only took me a matter of months. Any help would be appreciated on where I go from here.

June 23, 2017 | Leave a Comment


CSA Advice

Am I entitled to more?

Hello,
I am looking for some advice on a situation with my daughters dad (ex partner) he has been paying regular amounts of £180 per month towards the upkeep of our daughter. He has made comments about reducing this amount and I’m wondering how I work out how much I’m entitled to.
Thanks

July 12, 2017 | Leave a Comment

Do I still need to pay CSA if daughter applies to college after 19?

A bit of advice if anyone knows.

It’s regarding college.

My daughter has finished college this week. She has to apply for next year at college, 2year of a two year course.

The csa Web site states that the child has to be accepted before they are 19. She is 19 and has just applied.

Does this mean that csa stops as she has not been accepted yet?

July 6, 2017 | 2 Comments

How can I get CSA to conduct an audit of lying ex’s books?

Help. My ex partner was made redundant july 2016 and started his own business and says he only earns $37k a year. This is just not possible given his expenses such as about 1 million in property, car loan ect ect. he could not afford to live on that amount. The csa have taken his word for it twice, and wouldn’t let my childsupport be reduced by the additional $70k he got in a redundancy so he went for that year only paying $220 a month and I now have to pay $640 a month. I only have a house worth $460K and I he also makes me pay for all expenses for the children on top of childsupport. I am at my wits end, he is clearly lying about his income but he is self employed so i can’t prove it. He is propably doing cash jobs as well. I need to know how can i force an audit of his books or something…..

June 27, 2017 | 2 Comments

Don’t expect any sense of fairness

Don’t expect any sense of fairness whether you are NRP or PWC, I have been both. my case stretched 21 years, and the final outcome after 21 years of inaccurate assessments, case closed, lost files, system harassment, threats of bailiffs, prison, passport withdrawal, etc. is that my ex wife has offered me the opportunity to pay her a lump sum payment of £ 10k – but for me, I don’t receive a single penny for being PWC.

As a result, my son has banned her from seeing my new grandson, he hates her completely, and the 10k, that was for my daughters mortgage deposit so only one winner, except, I feel that I have my dignity, I’ll put this behind me, destroy the boxes of files and stop waiting for brown envelopes, oh, and anyone from Vertex, Serco , the isa call centre, hopes of you getting new employment, very slim

June 22, 2017 | Leave a Comment

If son takes football scholarship, do I continue paying maintenance?

I pay child maintenance direct to my ex wife and was wondering when I should stop paying as I pay direct to her. My child is hoping to be offered a residential football scholarship next year when he will be 16 yrs old. Does this count as further education and mean I should continue with paying or does it mean I should stop. If he is offered this scholarship he’ll stay on site mon to fri and come home at weekends?

June 19, 2017 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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