News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Daughter is moving in with her boyfriend’s family so who do I pay now?

My 16 yr old daughter (still in full-time education) who lives with her mother is stating that she is going to live with her boyfriends family. My question is how does this work with regards to maintenance. I am assuming that both myself and my ex wife will have to pay maintenance to her BF family? Would the child benefit also need to be moved over to the BF family? My ex is telling my daughter that she will not have to pay anything and she still gets to keep the child beneft too, which I am sure is incorrect. Any advice/guidance would be really appreciated.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CMS are going to put me in poverty over disputed collection fees

I have two daughters and I share their care. I have my youngest daughter (10) with me 5 days a week and I pick her up from school everyday, except Wednesday. She only stays overnight on a Friday and all day saturday till till 7.. (she used to stay every Monday but ex stopped this, and she is supposed to stay on a Monday during school holidays, court order). Eldest daughter is 15 and comes and goes…

CMS say I should pay £25 per week, and with this is mind I pay £109 per month into my ex wifes bank by standing order..But they also say I have collection fees, arrears and charges, (which I have always disputed).My ex says she is happy with £109 per month. I have had a letter from CMS saying that because I have not been paying the correct amount each month , that they are now going to take money straight out of my wages. They say they are going to take £278 per month,. I only take home £850 per month, ( I also get £49 per month working tax credit) If they do this, this will put my daughter and me in poverty. Although we are already there!!

I also pay £33 per week for my daughters dance lessons, straight from my bank. I have just paid half for new high school uniform and clothes, my youngest has a full wardrobe of clothes at my house. If I didn’t pay these things my ex would just stop me seeing the children. I have explained this to CMS and given them a letter from the dance school and receipts for clothes. I have tried to complain but they don’t reply. I have contacted my MP who has also been in contact with them. I don’t have money in the bank to cover the amount they want. I don’t know where to turn….


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Engage Web

CSA Complaints

CMS are going to put me in poverty over disputed collection fees

I have two daughters and I share their care. I have my youngest daughter (10) with me 5 days a week and I pick her up from school everyday, except Wednesday. She only stays overnight on a Friday and all day saturday till till 7.. (she used to stay every Monday but ex stopped this, and she is supposed to stay on a Monday during school holidays, court order). Eldest daughter is 15 and comes and goes…

CMS say I should pay £25 per week, and with this is mind I pay £109 per month into my ex wifes bank by standing order..But they also say I have collection fees, arrears and charges, (which I have always disputed).My ex says she is happy with £109 per month. I have had a letter from CMS saying that because I have not been paying the correct amount each month , that they are now going to take money straight out of my wages. They say they are going to take £278 per month,. I only take home £850 per month, ( I also get £49 per month working tax credit) If they do this, this will put my daughter and me in poverty. Although we are already there!!

I also pay £33 per week for my daughters dance lessons, straight from my bank. I have just paid half for new high school uniform and clothes, my youngest has a full wardrobe of clothes at my house. If I didn’t pay these things my ex would just stop me seeing the children. I have explained this to CMS and given them a letter from the dance school and receipts for clothes. I have tried to complain but they don’t reply. I have contacted my MP who has also been in contact with them. I don’t have money in the bank to cover the amount they want. I don’t know where to turn….

July 20, 2018 | Leave a Comment

Should CSA be taking payment from my housing benefits?

2 1/2 years ago I had a operation that has gone wrong am waiting for surgery to correct this. Was on sick with work for 6 month’s,then esa for 12 months that finished in April, now receiving no benefits. Have been paying csa until benefits stoped. My partner and i put a joint universal credit clam on the 4th june we are now receiving housing benefit that we have just received (today).

I have to pay csa as of the 4th June £7 per week out of our universal credit (housing benefit). We didn’t receive the full amount £500ish we received £190ish as of a over clam my exwife made after I left in 2009. Have spoken to csa and they are not clued up on universal credits and want to know if its right that we have to pay out of the housing benefit?.. We cant afford it pay we are living on hand outs and food bank and have no idea what to do.

July 19, 2018 | Leave a Comment

CSA fraudulently take money incorrectly claiming change of circumstance

My story starts way back when this crook run organisation starts. In a nut shell.

At any point in time when ive come off benifits or they have been stopped, these crooks have been ASSUMING i was working because i didnt tell them of a change in circumstances. My fault you might say. But i never went into employment at these times. So to me my circumstances havent changed. Ive gone from unemployed to still unemployed. But csa then look back 5 years in your employment history to calculate a figure ( as if your still in work) and let you rack up a massive debt behind your back.

How is this even legal. Firstly i feel they play the entrappment card which is illegal for even the police to pull off. Secondly is that fraud.

Please someone help me because otherwise this country will see the birth of a new guy faulks that will not fail.

July 18, 2018 | Leave a Comment

CMS emptied my friend’s accounts twice unlawfully

The CMS were deducting payments from a friend’s wages until he lost his job. He was suffering from severe depression at the time and it was six months before he managed to get the CMS to accept that he was no longer earning. In that time he was living off a redundancy payment (less than the threshold for income tax). After another three months he got some one-off consultancy work which gave him a lump sum. He still takes a small monthly wage from that. The CMS did not accept his changes in income and emptied his bank account last November to pay arrears. Since he found dealing with them so difficult due to his mental health problems, he nominated his lawyer as his representative. The lawyer has tried to resolve the matter and has both provided them with tax returns and wage slips, and submitted a complaint but the CMS do not communicate with him effectively and send contradictory letters. My friend has just had his account emptied again. How can we get through to the CMS that his income is not what they think so they now owe him money? There is only so much his mental heath team can do if he continues to be persecuted by a state agency. Any help would be very welcome.

July 17, 2018 | 1 Comment

CSA keep taking more money so I’ll probably be better off on JSA

Well they lie I was told arrears start when the child leaves education then all of a sudden they want on going payments and arrears how are they allowed to do this.40 percent of wages .i don’t even know if the child is mine.well my car on finance has just been sent back so no way to get to work ,public transport does not go there.well done csa. I don’t mind paying but your taking to much.im not on the birth cirtificate I don’t see the child it’s a joke. I was paying 220 a month now they want nearly 400 a month. My bills are more than I have left.only get 300 less signing on .Well probably be better of signing on .it’s just unbelievable.

July 16, 2018 | Leave a Comment


CSA Advice

Daughter is moving in with her boyfriend’s family so who do I pay now?

My 16 yr old daughter (still in full-time education) who lives with her mother is stating that she is going to live with her boyfriends family. My question is how does this work with regards to maintenance. I am assuming that both myself and my ex wife will have to pay maintenance to her BF family? Would the child benefit also need to be moved over to the BF family? My ex is telling my daughter that she will not have to pay anything and she still gets to keep the child beneft too, which I am sure is incorrect. Any advice/guidance would be really appreciated.

June 19, 2018 | 2 Comments

My advice to combat the CSA after a 20 year battle

I was going to put my sorry case on this site. I’ve read countless stories on here that all amount to the same thing.

I’ve been fighting with the CSA for around twenty years and at times ive used a solicitor.

Here’s my advice:

Whatever the CSA state that you owe, do the very best deal that you can with them and just pay it.

With all the will and knowledge in the world, you will not beat them. It doesnt matter how honest you are.

You need to understand this:

The CSA have free rein to do as they please. Nobody you know can touch them. The most you can hope for is to come on these sites and vent.

Here’s the clincher; If you do get the chance to appear in front of a tribunal. The Judge will F**k you over anyway. He/She will dismiss your evidence, bully you, double count, basically anything they want to do, they’ll do. If you appeal, the same judge will reject it . If you appeal to the upper tribunal, you will be F***ed over again.

Solicitors: forget them, They’ll wring you for a few grand and in the end, they’ll shrug and tell you that you have a case but theres nothing more they can do.

I’m in talks with a paper, not about the CSA but the tribunal judge that acted illegally in his own court.

Failing that i’ll be donning a batman costume and climbing onto a motorway bridge.

While we all sit moaning on here, nothing will ever change.

April 20, 2018 | 3 Comments

Can my husband claim back historical CSA payments back due to age?

My husband was 15 when he fathered a child with a 21yr old woman. My husband was hounded by the CSA to pay for this child. Surely upon reading prehistoric cases, this woman groomed and had sex with a minor? There have been statements written and proof that she started having sex with a 14 year old boy! We are thinking about seeking legal advice, could we get our money back which we paid, my husband is 51 now and the child is in his 30’s. No contact has been made.

March 6, 2018 | 1 Comment

What are my rights against abusive CSA?

I pay direct to my daughters mother her maintainence weekly by standing order but mother is denying I am paying and I have to show bank statements to prove I am paying. CSA are now threatening me with court action, seizure of my belongings and driving license and i feel stressed and intimidated by it. What are my options as I regard this as abusive from both her and them. Do I have any rights ?

February 6, 2018 | 1 Comment

CSA taking me to court as I won’t pay out of date calculations to my drug-ridden ex!

The csa have recently taken me to court to get a liability order to try to get £2000 out of me.The problem is the csa are useing out of date end of year tax figures and will not change any details ive supplied.I told the csa i have been selfemployed sinc april 2017 and have been told by the hmrc not to fill in a tax return until april this year 2018 as then i would off been self employed 12 months. i now have a baillift notice come through the post. The other reason why i hadnt been paying my ex is she and her new partner are currently going through the court for 1/4 million tax fraud and illegal things they have been upto, and when i heard drugs and not so nice things were going on around my children i refused to hand over money to pay for that shit to go on around my kids. now iam worried as the door is about to be hounded by marstons.

February 4, 2018 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 9 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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