News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

How much CSA should I be paying?

I’m 18 years old with a 3 month old little girl but also a 1 month old little boy both with different mothers I am in a relationship with my little boys mother we live in a 2 bedroom house so have rent and bills to pay for , the mother of my little girl has only just started to let me see her properly and is demanding money even tho I never get to see her.

I just wondered how much csa I would pay for her monthly as I have an income of approximately £1,300 a month but I of course have lots of bills going out every month also which I’m not sure if that is taken into consideration when it comes to how much I would have to give the mother?

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CSA caused me to have a mini stroke!

My story started 1996 when i started making payments to my children, i will not go into the payments i had to make which cost me my civil servant job as my complaint is not about that. in 2012 my youngest twins turned 18 the c m s said i owed £2216. 83p I knew i owed some arrears but considering i was paying £25 per month i did not think it was anywhere near what they stated. I asked for a breakdown of the arrears waited for months Never got one Still Never have.

While waiting for the breakdown the C M S sent the arrears to their enforcement division and because i was a civil servant took £500 a month directly out of my Pension of £800 per month, this was in November 2012 over Christmas 2012 until their arrears was paid and the case closed, But it didnt end there. In Oct.2017 i got a phone call from the CMS saying that i still owed over £2000 and how did i want to pay it. I got rather upset after hearing this to much as 2 days later i had to go to my doctor who informed me i had taken a Mini Stroke.

The following day i rang C M S spoke to my case worker Kieran he stated i still owed £2288.12. I told him i paid £2216.83 5 years ago in 2012, He Stated Then there was nothing on his computer showing the payments in 2012.He said thats were the mix up has been and asked me did i have proof of the payments in 2012. I told him i would contact my Pension Branch as they would have proof of it coming out of my Pension. I did this and Pension Branch sent an email to Keiran showing the payments, at that time i also informed him that from being told of this additional £2288.12 it had caused me to have a mini stroke. The following week i rang Keiran to see if the matter had been sorted out instead of Kieran i was put through to a manager and she stated there was no mistake and i still had arrears of £2288.12.

I then asked her for a statement proving these arrears. 4 months later and numerous phone calls they sent me a breakdown all worked out to suit them.I questioned a number of points why certain months my payments had gone up from £25 per month to £400 per month and my circumstances had not changed but they never replied.They stated that someone had decided on the 13th Dec 2016 to open my Closed case and review worked it all out going back to 1996 and found i owed the £2288.12. I asked in shock someone would open a closed case and work this all out so could i have a statement of how they did it. I have Never received that statement even asking a solicitor to try they never got anything.

I then took this to the Ombudsman N I to help but i was very disappointed with them they stated they rang the C M S and agreed with them. So of course C M S sent the arrears to their Enforcement Branch again but this time are kindly taking £100 per month out of my Pension (i cant stop it) until the arrears is paid. Conclusion C M S have said they lost the statement in 2012 with the arrears worked out I T problem and will not send me a statement of the calculations of the Dec 2016 Arrears.The only statement any one received is one which took 4 months to work out from Nov. 2017 till March 2018 After i had told them i had taken a Mini Stroke over this.I know i do not owe this money C M S are covering their asses over their mistake again and i have no one to turn to for help they are a law onto themselves with no one questioning them HELP.


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Engage Web

CSA Complaints

CSA caused me to have a mini stroke!

My story started 1996 when i started making payments to my children, i will not go into the payments i had to make which cost me my civil servant job as my complaint is not about that. in 2012 my youngest twins turned 18 the c m s said i owed £2216. 83p I knew i owed some arrears but considering i was paying £25 per month i did not think it was anywhere near what they stated. I asked for a breakdown of the arrears waited for months Never got one Still Never have.

While waiting for the breakdown the C M S sent the arrears to their enforcement division and because i was a civil servant took £500 a month directly out of my Pension of £800 per month, this was in November 2012 over Christmas 2012 until their arrears was paid and the case closed, But it didnt end there. In Oct.2017 i got a phone call from the CMS saying that i still owed over £2000 and how did i want to pay it. I got rather upset after hearing this to much as 2 days later i had to go to my doctor who informed me i had taken a Mini Stroke.

The following day i rang C M S spoke to my case worker Kieran he stated i still owed £2288.12. I told him i paid £2216.83 5 years ago in 2012, He Stated Then there was nothing on his computer showing the payments in 2012.He said thats were the mix up has been and asked me did i have proof of the payments in 2012. I told him i would contact my Pension Branch as they would have proof of it coming out of my Pension. I did this and Pension Branch sent an email to Keiran showing the payments, at that time i also informed him that from being told of this additional £2288.12 it had caused me to have a mini stroke. The following week i rang Keiran to see if the matter had been sorted out instead of Kieran i was put through to a manager and she stated there was no mistake and i still had arrears of £2288.12.

I then asked her for a statement proving these arrears. 4 months later and numerous phone calls they sent me a breakdown all worked out to suit them.I questioned a number of points why certain months my payments had gone up from £25 per month to £400 per month and my circumstances had not changed but they never replied.They stated that someone had decided on the 13th Dec 2016 to open my Closed case and review worked it all out going back to 1996 and found i owed the £2288.12. I asked in shock someone would open a closed case and work this all out so could i have a statement of how they did it. I have Never received that statement even asking a solicitor to try they never got anything.

I then took this to the Ombudsman N I to help but i was very disappointed with them they stated they rang the C M S and agreed with them. So of course C M S sent the arrears to their Enforcement Branch again but this time are kindly taking £100 per month out of my Pension (i cant stop it) until the arrears is paid. Conclusion C M S have said they lost the statement in 2012 with the arrears worked out I T problem and will not send me a statement of the calculations of the Dec 2016 Arrears.The only statement any one received is one which took 4 months to work out from Nov. 2017 till March 2018 After i had told them i had taken a Mini Stroke over this.I know i do not owe this money C M S are covering their asses over their mistake again and i have no one to turn to for help they are a law onto themselves with no one questioning them HELP.

February 26, 2019 | 2 Comments

CMS is a business and only cares about making money

Where do I start I’ve had nothing but hell from the old CSA and the new CMS I’ve been paying now for over 16 yrs, This new CMS is a complete joke I’m constantly on the phone about fictitious arrears wrong payments wrong calculations ,I’ve proved god knows how many times that there wrong with letters they have sent me ,I asked for a complete breakdown of all my cases ,this shows how much I should of paid over the years ,I’ve proved these wrong ,and where my previous partner said I hadn’t paid her ,but had bank statement to prove but guess what the arrears are still on there.

I’ve never missed a payment ever and proved this but arrears still pop up ,it’s got to the point now it’s made me I’ll with depression anxiety ,recently they got my earning complete wrong even though they have the HMRC final yr and sent me a letter saying we are using your earnings of 28k and are continually using this even though your earnings from HMRC are 20k I’ve never want 28k this has come from a argument from a case worker who was extremely rude and very unprofessional I made a serious complaint against her ,then a week later I get smacked with a deduction s of earnings order and they just take what they want.

I’m now on long term sick because I just don’t know what to do as the take 40% don’t give a damn as what we pay out and they still take 40%from SSP and this if fair when they are wrong ,doesn’t matter how much you send or prove the CMS is a BUSINESS they make money from us now don’t forget this ,the whole thing in my opinion needs to change I get that some parents with the kids need the extra money but when your partner has remarried as triple the income you have coming in and still in my case my payments a month for 2 kids where 106 per week not including there fee to take it ,and they can leave us in financial trouble ,is a joke we can’t do over time because we get hammered the yr after I cant go on 2 or 3 hols a yr I just think it’s unfair when the other partner has remarried or has long term partner who lives at the home and have 2 full time incomes that we get treated in this way nothing will change and more or us will be in financial ruin loose our home and work case end there life I could go on for ages about other issues I could actually write a book I feel for ever one man or woman that has to deal with this BUSINESS they are there to make money plain and simple.

February 25, 2019 | Leave a Comment

CSA’s actions are just plain unfair

Csa is a joke, i have been married to my partnerfor 8 yrs and have helped to raise his children financially as his ex has paid nothing for the 14 yrs she s been gone,we know she has had money but she claims it is all her husbands as they have thier own business, i also know she had a lump sum of 50 000 and guessing other amounts when her father died, nothing has been done to get a penny from her,on the other hand my daughters partner who has never objected to paying maintenance and has always had the children and would have them more if his ex allowed has been asked tp pay 1200 a month as he worked a lot of overtime last yr has been told he owes another 6000 pound, the csa are not taking into account they have a mortgage and a baby between them, on top of what he pays in maintenance he takes them on holidays buys clothes and pays for school trips etc,the consequences of csa actions are that tjey could lose thier home because of debts,how is this fair.

February 24, 2019 | Leave a Comment

CSA trying to take money despite private arrangement

My ex partner went to CSA for payments since the we agreed not to go through CSA as we have to pay them fee`s I have been paying my partner regular payments and was both very happy sine then csa have sent me a letter saying I owe maintenance but I have paying my ex regular payment we have both tried to cancel the CSA but they say we can`t and they have took 30 pounds out my ex`s account and taking out money out my wages.

February 22, 2019 | Leave a Comment

Corrupt CSA are pushing me to the limit

I have been threatened, harassed , bullied by the CSA for many years, taking me to court and threatening to take away my drivers licence and also my passport, even the sending me to prison. At this time I was paying through attachments of earnings, they still took me to court. The judge asks why I was here when ???

Even though I was paying continually. I am in my late 50s and still paying CSA. I am still getting letters threatening me for money that the other parents should not be receiving.

This corrupt organisation needs to brought to boot and seen how they are, legal criminals who have the government backing them. They have caused me undue stress and harassment for almost 30 years and this needs to stop ASAP. These people have drawn me towards suicide, constant depression and the loss of a beautiful relationship. Until now I am not sure how long I an take these robbers and bullies until its to late. I am of sound mind but how long can it be until the media uses one of us on the news, with bad news. We must remember that when the CSA came along many fathers took their own lives, and the government have not raised the issue. I wish all my brothers and sisters good luck in the future.

February 21, 2019 | Leave a Comment


CSA Advice

How much CSA should I be paying?

I’m 18 years old with a 3 month old little girl but also a 1 month old little boy both with different mothers I am in a relationship with my little boys mother we live in a 2 bedroom house so have rent and bills to pay for , the mother of my little girl has only just started to let me see her properly and is demanding money even tho I never get to see her.

I just wondered how much csa I would pay for her monthly as I have an income of approximately £1,300 a month but I of course have lots of bills going out every month also which I’m not sure if that is taken into consideration when it comes to how much I would have to give the mother?

November 26, 2018 | 1 Comment

How to beat CSA’s fraudulent arrears!

IMPORTANT – CSA ARREARS – Csa are currently transferring all their fictitious arrears to Cms for collection. Csa is being closed down due to false accounting, the big factor being that they were inventing arrears on father’s accounts, and as many are now experiencing, they failed to close accounts properly on their computers. There have been thousands of cases like this, so you are not alone. Csa spent years inventing billions of pounds of fictitious arrears on father’s accounts and now they are trying to collect. Even if you have a case closure letter from Csa which confirm that there were no arrears outstanding, you are still liable to receive letters from Csa or Cms demanding payment of arrears. You need send a copy of the case closure letter and state that as there are no arrears on your account when your case was closed, then these arrears have been invented by Csa and that there demand for payment is a fraudulent one and and any attempt to take this money will be treated as theft. Demand that they send an immediate letter of apology for harassing and threatening you and that you confirm that there are no arrears outstanding. If they believe that there are, then they need to supply a full account audit, all transactions, full details of all assessment calculations and proof of any arrears within 14 days. Send this headed Formal Complaint to [email protected] head of Cms with a copy to your MP and the National Audit Office, clearly marked, and get an urgent meeting with your MP. You can add that you are fully aware of the Fictitious Arrears Scandal and that Csa has been closed down due to fraudulent accounting. Confirm your email 14 days later, that as they have been unable to provide any evidence of these arrears, as they were invented by Csa, you confirm that there are no arrears and the matter is now closed. This should also be copied to your MP, NAO and [email protected] For further information read my post Fictitious Arrears. Just type Fictitious Arrears into the Search box on here.

Be warned, once you receive the arrears letter from Cms, Cms are acting promptly to either do a DEO on your salary, or to seize money from your bank accounts.

So play safe, warn your employer that Cms may attempt to fraudulently take money from your salary. Similarly, move any money in bank accounts to other accounts not in your name, and get a letter off to your bank immediately that you do not accept liability for any money taken from your account without your authorisation or for any overdraft charges incurred and that you hold the bank fully responsible for returning any money taken from your account without your written authorisation.

November 2, 2018 | 1 Comment

No-one will tell me if daughter is still in college and whether I still need to pay CSA

My daughter is 19 and told me she was not going back to college. She has failed GCSE English for 3 years in a row. She told me she was not allowed to finish her course. She is on a 2 year level 3 Health and Social care course. She repeated the first year and led me to believe she failed again. I do not know if she did, she won’t show or discuss any results with me. So I stopped my CSA payments.

Then the CSA contacted me saying she is still at College. They said her mother says she is doing another year at College. I have paid up due to charges/fines etc. They said it is up to me to prove she is not in college. That I need to continue to pay. However if I over pay they will not refund me any over payment and I would need to approach my ex wife. However my daughter and ex wife won’t communicate with me over the matter. I have contacted the College who will not tell me whether she is registered with them on a course due to data protection. I do not know what to do. I can’t find out the truth and on the word of one woman (whom I know well when it comes to money, I overpaid for 18 months with my son. She told me I had to pay whilst he was on an apprenticeship and I believed her at the time – money is very tight for me on minimum wage.

September 7, 2018 | 1 Comment

Do my payments alter if son is sent to a private school?

I pay child maintenance every month for my soon to be 15 yr old son I haven’t seen for six years. CAFCASS were utterly useless as I have taken my ex to court twice to gain access but they decided they didn’t want to coerce my son to see me. I have moved house to be closer to him in the vain hope I may see him, but she moved nearly fifty miles away to disrupt any attempts to reconnect with my son. After sending letters to gauge how he is doing I finally received a limited response. She informed me that she had opted not to send my son to school after the move citing he was being assessed for autism which i find difficult to believe. Reference the continuation of payments must I still pay if he has been removed from state schooling?

July 31, 2018 | 2 Comments

Daughter is moving in with her boyfriend’s family so who do I pay now?

My 16 yr old daughter (still in full-time education) who lives with her mother is stating that she is going to live with her boyfriends family. My question is how does this work with regards to maintenance. I am assuming that both myself and my ex wife will have to pay maintenance to her BF family? Would the child benefit also need to be moved over to the BF family? My ex is telling my daughter that she will not have to pay anything and she still gets to keep the child beneft too, which I am sure is incorrect. Any advice/guidance would be really appreciated.

June 19, 2018 | 2 Comments


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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