News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

CSA never paid me a penny but ex told daughter he paid hundreds

I have asked the CSA for a long time regarding my concerns over the lack of amounts that my daughter’s father was asked to pay.
Taking in to account his financial status.
They claimed that it was so very difficult to work out apparently because he had made it that way.

Well l did end up with about £3 but as my case is archive actually.l am not to clear whether it was weekly or monthly.

I was also never offered the so called bounus of about £10000 at the time.

Although there paper work claimed that would be the case not so.

My daughter is now a mother herself now.
I did try to get to the truth but found myself in a bit of a maze to be honest.

I once spoke to a solicitors about possibly 4/5 years ago .

The reason this has been so difficult is when my children were very young I collapsed while out shopping with them and I suffered a brain hemorrhage .

And the rest is pure hell, as you can imagine.

I still find it very difficult to attend to the many wrongs and no rights that l have experienced because of this,in every aspect of my life since that fateful summer day.
That is why I truly believe I have to ask you to help me with this matter

And I only just found your site last evening.

My daughter was not in contact while she was young but did contact her father when she was older and he was happy to tell her that he apparently paid many hundreds of pounds in mantanice payments,which obviously became as a huge surprise to me.

I would be very grateful if you could help me to get this matter sorted out.

I feel it important to me because we suffered very much because of my long term disability, l didn’t have any financial stability.

And I feel very hurt and deeply shocked if this is the case were apon her father has paid those large amounts were has the money gone to ect ect.

I am unable to continue as l find this typing thing very difficult and takes me an absolute age.
I hope you don’t mind l shall sign of now.
I do hope that gives you some clarify on my situation .

I still can’t believe that I found this site when I need it the most.
Thank goodness.

Look forward to hearing from you soon.
There’s some more to tell you soon

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Incompetent CSA take more than they should to leave us in difficulty

My partner has a 14 yr old son from a previous relationship, for the last 7 year he has been paying to CSA, most months they take too much from his wage, for 7 year we have been telling them we have a daughter ( aged 7) but they have never put her on the system, they tell us we have never told them!! We sent a copy of her birth cert 5 year ago however they claim they never received it, for the last few month they have been taking 40% of my partner’s wage, last month we were left with £800, our rent alone is £600 , his ex partner received £588 , she claims benefits and has her rent, council tax ect paid for, this month they are taking 40% and it will leave us with less than £500 , we cant claim benefits as my partners wage was above the threshold last year, On top of this the child in question doesn’t live with his mother anymore, he lives with my partner’s mother and has done for a while now, I’ve told child maintenance service this and was told ” then you will have to prove that” my partner has wrote his notice out as we are in severe financial difficulty now, ie we have bailiffs knocking at our door, we will be £800 a month better if is he becomes unemployed, we are at our wit’s end and don’t know which way to turn, our local mp has wrote a letter to the complaints manager at child maintenance but this could take up to 6 month to even be looked at, can anyone please give us any advice?


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Engage Web

CSA Complaints

Incompetent CSA take more than they should to leave us in difficulty

My partner has a 14 yr old son from a previous relationship, for the last 7 year he has been paying to CSA, most months they take too much from his wage, for 7 year we have been telling them we have a daughter ( aged 7) but they have never put her on the system, they tell us we have never told them!! We sent a copy of her birth cert 5 year ago however they claim they never received it, for the last few month they have been taking 40% of my partner’s wage, last month we were left with £800, our rent alone is £600 , his ex partner received £588 , she claims benefits and has her rent, council tax ect paid for, this month they are taking 40% and it will leave us with less than £500 , we cant claim benefits as my partners wage was above the threshold last year, On top of this the child in question doesn’t live with his mother anymore, he lives with my partner’s mother and has done for a while now, I’ve told child maintenance service this and was told ” then you will have to prove that” my partner has wrote his notice out as we are in severe financial difficulty now, ie we have bailiffs knocking at our door, we will be £800 a month better if is he becomes unemployed, we are at our wit’s end and don’t know which way to turn, our local mp has wrote a letter to the complaints manager at child maintenance but this could take up to 6 month to even be looked at, can anyone please give us any advice?

December 10, 2017 | 1 Comment

CSA refuse to accept facts so they can continue to steal for as long as possible

So I have been paying £808 per month from my salary for my son , I informed the CSA that he is no longer in education since august , they refused to believe me , refused to contact my ex wife to confirm , I provided them with a letter from the school to confirm he left school in august which again they refused to accept . They have no informed me that the deductions will be stopped as they have realised their error , they became aware of the error on the 11th November but stilld educted money in November and have now informed me that they have still not written to my payrole provider to stop the deduction in December . this can only be described as theft and corruption. They have admitted they failed to take into account a payment of £450 I made to my ex wife in December 2016 and have never reduced my deductions to show this payment They refuse to provide me with a copy of the letter confirming this payment . They have now admitted that they failed to inform me that I should have changed from deductions to standing order after 6 months , and blame myself for not telling them to change it , even thou they never made me aware. I cannot believe the incompetence , they are the most corrupt organisation I have ever dealt with. I am tempted to take legal action against them for theft.

December 8, 2017 | Leave a Comment

CSA are punishing me for their incompetence

Paid my csa by direct debit every month on time until the present organization took over early this year. This is because they couldn’t gain any details from the previous organization and couldn’t decide how much i needed to pay. This took 3 months before they finally work out my payments.I set up a direct debit to my ex via the account details they sent me and carried on paying again on time every month. Now they have had a review because i have worked extra hours and told me my payment has increased and it will be by their pay and collect service because i have not paid and missed payments???, i sent them proof of payments from my bank account which covers all payments apart from the 3 months it took them to come to a decision on how much i needed to pay. So in my eyes i never missed a payment because i didn’t know how much they wanted so surly this isn’t my fault and shouldn’t be punished for their incompetence. This pay and collect service is an extra 20% on my payments that i’m already struggling to maintain.I don’t know what to do anymore as even when i try and explain this over the phone to them they don’t seem interested.

December 6, 2017 | Leave a Comment

I’ve taken CSA to court as they bullied me into paying for a child that isn’t mine for 10 years

Ive been fighting the csa for the past 10 years. Ive always denied being the farther of a child yet csa have bullied into taking money i was not om the birth certificate and there was no dna evidence. But after taking the csa and mother to court privately ive now got dna evidence. And guess what im not the farther. The csa failed to do there job correctly and do everything possible to prove. They have admitted liability and miss management of the case. We are now taking legal proceedings against the csa to claim everything back. Were also going to try make a change to there systems on how they conduct cases in the future. Keep eyes open we have media intreasted in this case.

December 5, 2017 | 3 Comments

Can ex stop paying just because he doesn’t think he’s the father?

Me and my ex broke up during my pregnancy, he said he was going to stay involved. However now the baby is born and he does not believe he is the dad and is refusing to pay his child maintenance. He is the father and am willing for a blood test to be done to prove it, was wondering if he is able to just stop paying for his son?

December 4, 2017 | 2 Comments


CSA Advice

CSA never paid me a penny but ex told daughter he paid hundreds

I have asked the CSA for a long time regarding my concerns over the lack of amounts that my daughter’s father was asked to pay.
Taking in to account his financial status.
They claimed that it was so very difficult to work out apparently because he had made it that way.

Well l did end up with about £3 but as my case is archive actually.l am not to clear whether it was weekly or monthly.

I was also never offered the so called bounus of about £10000 at the time.

Although there paper work claimed that would be the case not so.

My daughter is now a mother herself now.
I did try to get to the truth but found myself in a bit of a maze to be honest.

I once spoke to a solicitors about possibly 4/5 years ago .

The reason this has been so difficult is when my children were very young I collapsed while out shopping with them and I suffered a brain hemorrhage .

And the rest is pure hell, as you can imagine.

I still find it very difficult to attend to the many wrongs and no rights that l have experienced because of this,in every aspect of my life since that fateful summer day.
That is why I truly believe I have to ask you to help me with this matter

And I only just found your site last evening.

My daughter was not in contact while she was young but did contact her father when she was older and he was happy to tell her that he apparently paid many hundreds of pounds in mantanice payments,which obviously became as a huge surprise to me.

I would be very grateful if you could help me to get this matter sorted out.

I feel it important to me because we suffered very much because of my long term disability, l didn’t have any financial stability.

And I feel very hurt and deeply shocked if this is the case were apon her father has paid those large amounts were has the money gone to ect ect.

I am unable to continue as l find this typing thing very difficult and takes me an absolute age.
I hope you don’t mind l shall sign of now.
I do hope that gives you some clarify on my situation .

I still can’t believe that I found this site when I need it the most.
Thank goodness.

Look forward to hearing from you soon.
There’s some more to tell you soon

December 11, 2017 | Leave a Comment

My friend has an alleged son and the mother is demanding money with no access to child

My friend has an alleged son that the mother has not allowed him to see but now after 6 years she is saying she wants to take him to the CSA. He would love to be a father to his alleged child and would be willing to pay his share towards him but doesn’t that mean he should also have some rights of access to the child? If he has to pay for a paternity test does he also have to pay to take her to court to get access or with a paternity test and CSA involvement would he automatically be allowed regular access? He would love to have an input in his alleged sons life unfortunately after seeing him 2 or 3 times as an infant he has not been allowed access. Not because he’s done anything wrong it’s because she has someone else and feels she’s much better off with my friend out of her life. The fact that she has now decided to get the CSA involved suggest that something has happened and she is now in need of extra money.

November 29, 2017 | 1 Comment

I made overpayments for a year and CSA won’t refund me!

I’ve recently contacted the csa explaining that my son was working and no longer in full time education and I was still paying csa after two weeks they contacted me and said that he was not eligible for maintenance from August 2016 but I’d paid up to August 2017 when I asked for a refund for the over payment they have refused saying that the decision was made by the director because the third party has been paid. Any help please?

November 15, 2017 | 1 Comment

Anyone have any advice on dealing with the CSA?

Hi all, im new to this site and also have recently been contacted by the csa and the case worker assigned was aggressive and very unhelpful. From reading the posts i can see why now. They have calculated what i need to pay by contacting the inland revenue for my p60 details, which from what i can see that the amount they are using does not exclude any pension contributions i have made. Does anyone have any advice they can offer when dealing with the csa.

November 13, 2017 | 2 Comments

Are CSA at fault for arrears as they didn’t increase payments?

I have been paying £317 per month since 2002 via deduction of earnings and have recently been transferred to the cma from csa. Received a letter from csa stating I owe the £5600. Rang them to ask where this figure came from and they stated that a reassessment had been carried out in 2012. I never received any paperwork to inform me of this. Are they at fault as no paperwork received and also they did not increase the deduction of earnings. They state that I have to pay it off over 2 years. Could someone please advise where I stand?

October 29, 2017 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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