News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Can my partner get help?

Hi I wonder if any of you could help me with my enquiry. My partner split with his ex wife 12 years ago, in 2011 a judge ordered him to pay a regular maintenance amount and he has paid it fully and every month via standing order to her bank account He also pays for school shoes, school trips (£1000 for his son to go to Valencia and the football ground in April) and other things she says they need etc.He has his children from Friday after they finish school until sunday evening every other weekend like what was arranged in court,he has done this without exception unless due to illness, his dads death or an accident/emergency with his elderly mother.

 

He has done both pick ups and drop offs for the past 10 years she has done maybe 2 or three drop offs. He didn’t mind doing this because at the time of agreement she wasn’t driving and he was only living 20 mins down the road from her and only an hour and 20 mins drive from work every other Friday to hers to pick them up. So that was all good and it has worked amicably for all this time. She now drives and has done for past 2 years, is remarried, with 2 new children (toddler age), well about 5 months ago they moved roughly half an hour away from where they were living (due to cheaper rent cost and more work for him) this wasn’t a problem (more a bit of a pain in the bum) for my other half as them moving now added on the extra half hour drive to the hour and 20 min drive he already doing from work every other Friday to collect them. He continued to do the driving as normal, any how it came about that we got opportunity to move closer to my disabled daughters (not his child) special needs school plus bigger house but downside higher rent, never mind.

 

This however meant that my partner also had to change jobs due to needing to earn more to pay towards the cost of the rent, this job however is a 2 hour 50 mins drive away from her house (and that’s on a good Dartford tunnel Friday!!). He decided to call her (because they have been able to talk amicably about the kids welfare etc) and explain that now the ‘his driving to pick up’ every Friday situation has changed quite dramatically would she come and collect the children from our new house one Sunday a month. He will still do the 5+ hour return journey from hers to ours but can she help out and return the favour (one Sunday a month isn’t even asking to split it fairly halfway) Her reply was a complete NO. No thought, no fairness just a No I’m not driving that far

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

How can CSA investigate me on figures I have absolutely no idea about?

I won’t drag this out and go into the behaviour of my ex partner and lies she has told.
I am self employed as a Landscaper, earnings are hit and miss.
As a result sometime good, but mostly way below average.
Long story short, my Ex went to the CSA and as they do, they’ve been hounding me at every opportunity.
I had an August review this year and as a result my payments went to £57 per week.
One would think all is settled, but no.
Yesterday I had a letter form the CSA Finacial Investigations Unit.
Asking to explain my earnings fro 2016 to 2017.
They have figures listed of what I’m supposed to have earned that year.
Which I find totally baffling as I had’nt entered a tax return as I had no earnings in that period other than a minor pension draw down.
I’ve not responded as yet, but how can they investigate me on figures I have absolutely no idea about.
I’m wary to respond without advice as everyone knows they are like a dog with a bone and won’t let go.
Any ideas/advice please.


CSA posts bank details to wrong person


CSA cuts me off


CSA admits a mistake


CSA exposed on BBC Watchdog 2008


Engage Web

CSA Complaints

How can CSA investigate me on figures I have absolutely no idea about?

I won’t drag this out and go into the behaviour of my ex partner and lies she has told.
I am self employed as a Landscaper, earnings are hit and miss.
As a result sometime good, but mostly way below average.
Long story short, my Ex went to the CSA and as they do, they’ve been hounding me at every opportunity.
I had an August review this year and as a result my payments went to £57 per week.
One would think all is settled, but no.
Yesterday I had a letter form the CSA Finacial Investigations Unit.
Asking to explain my earnings fro 2016 to 2017.
They have figures listed of what I’m supposed to have earned that year.
Which I find totally baffling as I had’nt entered a tax return as I had no earnings in that period other than a minor pension draw down.
I’ve not responded as yet, but how can they investigate me on figures I have absolutely no idea about.
I’m wary to respond without advice as everyone knows they are like a dog with a bone and won’t let go.
Any ideas/advice please.

October 3, 2019 | 1 Comment

I have 50% shared care, but the CSA won’t listen

I have been sperated from my children’s mother for 5 years. It was for the best part amicable but recently the relationship completely broke down and she stop contact with the children. Solicitors were involved and we are now back to a 50% shared care arrangement. 5 days on 5 off arranged around the children’s mother’s shift pattern. She involved the CSA when access was denied but we are back to a 50% shared care arrangement.

 

The CSA will not listen to me and I have to appeal their decision that I am still required to pay even though I still have a 50% responsibility on all the financials surrounding the children. I have just started to compile evidence but they have said that because I do not receive the child benifit payments I won’t win any appeal. I have also applied for the child benifit to be split 50% but that could take several months and I do not know if I will be successful. If anyone has any advice on this kind of situation I would be extremely grateful. Unbelievable stressful dealing with the agency.

September 25, 2019 | 2 Comments

I’m entering a 4th year of hell with the Child Maintenance Service

So, back in 2015 I contacted the child maintenance service for the first time. All seemed well and good. They got things moving pretty quickly, payments weren’t accurate, but I half expected this as my ex husband was being very awkward and worked offshore as a self employed contractor. However, he pulled a good wage through his bank and it was all there in black & white so I didn’t feel too worried things would be inaccurate for long. Boy was I wrong! My ex husband started diverting his income, claiming he was earning £8000 per annum! He was earning this for 3 weeks work! I was straight on it, made the CMS aware of what was going on and they agreed to help me look into things. Put in me in touch with one of the HMRC investigators. Perfect! My £39 per week payments for 2 children should increase soon. Fantastic. Obviously this did not happen.

With a £650 per month mortgage to pay (with no income as I had a always been at stay at home mum, my ex husbands job didn’t allow for this really)

September 23, 2019 | 1 Comment

CSA problem as two children living with me don’t have enough

I have 3 kids 2 live with me and my new partner and I have my 3 child with my ex that we broke up after 4 years with her always cheating on me and I have agreed to pay like 30 pound a week cuz that is all I can afford on top of bills and my other children and csa take of about 60 70 pound off my wages which leaves me with nothing for my other 2 kids and they don’t seem to care anyone no what to do

September 20, 2019 | 1 Comment

CSA have disclosed my full financial income to the other parent

Hello, I’m a paying parent in full time employment.

It seems that the csa have disclosed my full financial income to the other parent. Is this not a breach of privacy or private information? I would never of consented to this information being shared and feel totally exploited now. Also the whole thing is ruining the relationship with my step son as the csa system totally disregards him and everything I’ve done and continue to do for both the kids, not just my biological one.

September 11, 2019 | 4 Comments


CSA Advice

Can my partner get help?

Hi I wonder if any of you could help me with my enquiry. My partner split with his ex wife 12 years ago, in 2011 a judge ordered him to pay a regular maintenance amount and he has paid it fully and every month via standing order to her bank account He also pays for school shoes, school trips (£1000 for his son to go to Valencia and the football ground in April) and other things she says they need etc.He has his children from Friday after they finish school until sunday evening every other weekend like what was arranged in court,he has done this without exception unless due to illness, his dads death or an accident/emergency with his elderly mother.

 

He has done both pick ups and drop offs for the past 10 years she has done maybe 2 or three drop offs. He didn’t mind doing this because at the time of agreement she wasn’t driving and he was only living 20 mins down the road from her and only an hour and 20 mins drive from work every other Friday to hers to pick them up. So that was all good and it has worked amicably for all this time. She now drives and has done for past 2 years, is remarried, with 2 new children (toddler age), well about 5 months ago they moved roughly half an hour away from where they were living (due to cheaper rent cost and more work for him) this wasn’t a problem (more a bit of a pain in the bum) for my other half as them moving now added on the extra half hour drive to the hour and 20 min drive he already doing from work every other Friday to collect them. He continued to do the driving as normal, any how it came about that we got opportunity to move closer to my disabled daughters (not his child) special needs school plus bigger house but downside higher rent, never mind.

 

This however meant that my partner also had to change jobs due to needing to earn more to pay towards the cost of the rent, this job however is a 2 hour 50 mins drive away from her house (and that’s on a good Dartford tunnel Friday!!). He decided to call her (because they have been able to talk amicably about the kids welfare etc) and explain that now the ‘his driving to pick up’ every Friday situation has changed quite dramatically would she come and collect the children from our new house one Sunday a month. He will still do the 5+ hour return journey from hers to ours but can she help out and return the favour (one Sunday a month isn’t even asking to split it fairly halfway) Her reply was a complete NO. No thought, no fairness just a No I’m not driving that far

September 30, 2019 | Leave a Comment

CMS wiped my savings even though I proved I had been paying

I was told a year ago that i was in arrears by £5900, i fortunately had proof of bank satements clearly showing monies that had been paid, and provided this evidence.
today i have had my savings cleared out by CMS without any warnings and really do not know what to do.

this money was my money and not for my child support which i have also been paying weekly

what can i do ?

July 29, 2019 | Leave a Comment

How much CSA should I be paying?

I’m 18 years old with a 3 month old little girl but also a 1 month old little boy both with different mothers I am in a relationship with my little boys mother we live in a 2 bedroom house so have rent and bills to pay for , the mother of my little girl has only just started to let me see her properly and is demanding money even tho I never get to see her.

I just wondered how much csa I would pay for her monthly as I have an income of approximately £1,300 a month but I of course have lots of bills going out every month also which I’m not sure if that is taken into consideration when it comes to how much I would have to give the mother?

November 26, 2018 | 1 Comment

How to beat CSA’s fraudulent arrears!

IMPORTANT – CSA ARREARS – Csa are currently transferring all their fictitious arrears to Cms for collection. Csa is being closed down due to false accounting, the big factor being that they were inventing arrears on father’s accounts, and as many are now experiencing, they failed to close accounts properly on their computers. There have been thousands of cases like this, so you are not alone. Csa spent years inventing billions of pounds of fictitious arrears on father’s accounts and now they are trying to collect. Even if you have a case closure letter from Csa which confirm that there were no arrears outstanding, you are still liable to receive letters from Csa or Cms demanding payment of arrears. You need send a copy of the case closure letter and state that as there are no arrears on your account when your case was closed, then these arrears have been invented by Csa and that there demand for payment is a fraudulent one and and any attempt to take this money will be treated as theft. Demand that they send an immediate letter of apology for harassing and threatening you and that you confirm that there are no arrears outstanding. If they believe that there are, then they need to supply a full account audit, all transactions, full details of all assessment calculations and proof of any arrears within 14 days. Send this headed Formal Complaint to [email protected] head of Cms with a copy to your MP and the National Audit Office, clearly marked, and get an urgent meeting with your MP. You can add that you are fully aware of the Fictitious Arrears Scandal and that Csa has been closed down due to fraudulent accounting. Confirm your email 14 days later, that as they have been unable to provide any evidence of these arrears, as they were invented by Csa, you confirm that there are no arrears and the matter is now closed. This should also be copied to your MP, NAO and [email protected] For further information read my post Fictitious Arrears. Just type Fictitious Arrears into the Search box on here.

Be warned, once you receive the arrears letter from Cms, Cms are acting promptly to either do a DEO on your salary, or to seize money from your bank accounts.

So play safe, warn your employer that Cms may attempt to fraudulently take money from your salary. Similarly, move any money in bank accounts to other accounts not in your name, and get a letter off to your bank immediately that you do not accept liability for any money taken from your account without your authorisation or for any overdraft charges incurred and that you hold the bank fully responsible for returning any money taken from your account without your written authorisation.

November 2, 2018 | 1 Comment

No-one will tell me if daughter is still in college and whether I still need to pay CSA

My daughter is 19 and told me she was not going back to college. She has failed GCSE English for 3 years in a row. She told me she was not allowed to finish her course. She is on a 2 year level 3 Health and Social care course. She repeated the first year and led me to believe she failed again. I do not know if she did, she won’t show or discuss any results with me. So I stopped my CSA payments.

Then the CSA contacted me saying she is still at College. They said her mother says she is doing another year at College. I have paid up due to charges/fines etc. They said it is up to me to prove she is not in college. That I need to continue to pay. However if I over pay they will not refund me any over payment and I would need to approach my ex wife. However my daughter and ex wife won’t communicate with me over the matter. I have contacted the College who will not tell me whether she is registered with them on a course due to data protection. I do not know what to do. I can’t find out the truth and on the word of one woman (whom I know well when it comes to money, I overpaid for 18 months with my son. She told me I had to pay whilst he was on an apprenticeship and I believed her at the time – money is very tight for me on minimum wage.

September 7, 2018 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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