News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

We just want to be treated fairly after CSA mistake

Where again so we start with the CSA. My husband has been paying his ex wife since the 2005 with deduction of earnings. When he became ill in 2007 we contacted them to say he was on SSP within 2 weeks he had a phone call from CSA to say he had overpaid he was due £4047 refund and they wanted him to confirm his bank details to pay refund.

We were obliviously greatful for the refund but confused but they said they do not make mistakes !!! Oh but they do 2 years later they have decided they had made a mistake BUT we have to pay the money back.

I am still arguing over this I would like the whole amount written off but i have suggested that even if they reduced the debt by half would be a help BUT no they want it all back.

I am so anger as any other company this would not happen and as he has always been a deduction of earnings. How can this be our error in!!!

I am going through the complaints when i asked for a full written explanation, on what they have investigated. How the error came about was that the refund was right at the time but later investigation showed it was an error that’s it, no figures, no dates nothing.

I am taking it to another complaints department. If anyone has any advise for me it would be much appreciated i just want what is fair. Thanks.

Mistakes

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

Complaints

CSA inaction is completely wrong

In November 2013 my eldest child left his fathers home to return to live with me and his two brothers as we found permant residence from July of that year.

Both myself and his father started jobs I had been on jsa his dad had stopped working from the April but returned to employment so I hadn’t had any csa from him from the April or the back pay he owed.

When I contacted the csa in November nothing was sorted out as to his payments although I gave them his work details and I told them my son was with me in the months following I kept being told the same thing that nothing was sorted as to his payments but as my ex had not cancelled the child benifit or tax credits I had to pay him.

I did not claim child benifit as my son was not in full time education and I was not in tiled to it I contacted child benifit but it was only stopped in June even though he was fraudulently claiming from dec 2012 as my son quit college all information I gave to date.

I am working every hour I can to feed my 3 boys and csa are taking £25 a week from my wages in back pay although 7 moths of the 11 months he is not untitled to. I am still not receiving a penny from my ex and again this week (end of August) I was told by the csa it is still a nil case which means they still are not contacting him like they did me to get my payments.

I am struggling thanks to the no action taken this is all completely wrong.


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Martin Jan, from CSA Birmingham, brags about going to Disney Land

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