News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

I won my battle with CSA thanks to persistence and my local MP!

I wrote in this forum a few months ago about a CSA debt from 20 years ago which was enforced via an earnings order without any discussion or information being given to me!  I immediately wrote to my local MP when the CSA told me I could not lodge a complaint.

However my MP’s complaint was acceptable.

The CSA have now audited my account and rather than enforcing the debt of £3,400 from 20 years ago they have found that I have actually over paid in the pervious 20 years and therefore am owed £1000.

Goes to show you must complain and just not take no for an answer.  I do have another question though.  The discrepancy is £4,300, how can the CSA make such a mistake and be allowed to get away with it?  If I hadn’t pushed and pushed and just given in as they told me too, I would have paid the £3,400 and they would then have owed me a total of £4,300.  It’s highly unlikely they would have paid me the money back.  In private industry if you made such an error you would be for the high jump.  Therefore again how do they get away with such things!

If they do this to you. Go straight to your MP and get to the truth!!!

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Ex only using me for money and won’t let me see my child

This is why my angry is so strong.

Friend said infertile. Gets me drunk. One incident later pregnant? I am not happy. She is angry because of this. After lost off abuse, name calling etc. i gave her hundreds of pounds worth of stuff for coming child. Then i was locked off. didnt see again till child was a few days old back at her mums. Fell out again coz im self employed and she took me csa when she wouldnt allow me to see child and i stop aid.

They ask for 120 per week based on my earnings 2014. I am self emplyed and work a few month at a time.The gap between can not be know so I need a float to keep my company going. Recent she contacted me on the correct path. Sorted out all the things missing and more. Spent near £2000.00 while paying her 100 ever 2 weeks. In mean time she got csa asking me for £120 per week. Now our son is kitted out again. I cant see him. Got to sort it with csa tho she said she was cancelling it? Im not on birth cerf tho the name i suggested are. I called police on her to make it stop the abuse on one occasion.

My account sent a letter advising the wage im on out company earnings to keep thing nice till i get a long contract, but it has been ignored. So to stay focused ive been ignoring them back. Paying that would shut me down. 2014 was 2 years ago. And they keep asking tho I have told them I am not even to that level or even at all now. Feeling like a dna is needed be anything else. Why would I not be wanted on cert but yet expected to pay. on paper there is no dad by the mothers hand???? So i have no parental rights. Kid goes to the mum b4 me. How is this possible. The stress it causes is best ignored till court.


CSA posts bank details to wrong person


CSA cuts me off


CSA admits a mistake


CSA exposed on BBC Watchdog 2008


Engage Web

CSA Complaints

Ex only using me for money and won’t let me see my child

This is why my angry is so strong.

Friend said infertile. Gets me drunk. One incident later pregnant? I am not happy. She is angry because of this. After lost off abuse, name calling etc. i gave her hundreds of pounds worth of stuff for coming child. Then i was locked off. didnt see again till child was a few days old back at her mums. Fell out again coz im self employed and she took me csa when she wouldnt allow me to see child and i stop aid.

They ask for 120 per week based on my earnings 2014. I am self emplyed and work a few month at a time.The gap between can not be know so I need a float to keep my company going. Recent she contacted me on the correct path. Sorted out all the things missing and more. Spent near £2000.00 while paying her 100 ever 2 weeks. In mean time she got csa asking me for £120 per week. Now our son is kitted out again. I cant see him. Got to sort it with csa tho she said she was cancelling it? Im not on birth cerf tho the name i suggested are. I called police on her to make it stop the abuse on one occasion.

My account sent a letter advising the wage im on out company earnings to keep thing nice till i get a long contract, but it has been ignored. So to stay focused ive been ignoring them back. Paying that would shut me down. 2014 was 2 years ago. And they keep asking tho I have told them I am not even to that level or even at all now. Feeling like a dna is needed be anything else. Why would I not be wanted on cert but yet expected to pay. on paper there is no dad by the mothers hand???? So i have no parental rights. Kid goes to the mum b4 me. How is this possible. The stress it causes is best ignored till court.

July 23, 2016 | Leave a Comment

I’m not receiving CSA because they keep adding it to ex’s arrears

I have had nothing but trouble with the CSA, payments not being collected then just adding them on to arrears, so weeks i would go without any child support then when they final spoke to my ex husband and get him to pay they would just add them on to arrears, my youngest child is now 20 so no support is being collected, it is just now my arrears of years of missed payments, the total arrears are £4,124.89 to which the CSA has agreed with my ex to pay back £100 amonth..which is a joke and even this is not being paid over to me, at the rate of £100 amonth it is going to take over nearly four years to collect all the arrears, yet it does state on their web site that they clear arrears within 2 years! please can someone help me with this?

July 22, 2016 | Leave a Comment

Ex rejected direct payments once she lied to CSA

Ive got a child with a ex.and was giving her money till i had open heart surgery then.lost my job my house everything.then my ex told csa i neva given anything to her and now ive got to pay £3500 back date.now she found out im going back to work and i said ill give u £25 aweek she said no and took me to csa cuz the more money i earn she gets more for example if i earn £300 before tax i have to pay £36 aweek.even i got kids living with me but if i earn £600 aweek before tax then got to pay £62.but my ex got 3other kids a partner that works.

but ive got to pay £100 rent gas eletric water council tax kids football dancing hospital as my little 1 got problems due to being 13weeks early.for example.£600 take tax leaves me £480 aweek take bills = £100 rent eletric £30 aweek.gas £30 water £15 council tax £30 van insurance £25 petrol £50 plus £5 footy for my son footy and £5 aweek dancing my daughter  that leaves me with £180 and still got to get kids to scholl food dinners and days out if they be good.but csa dont see that.if there was no csa and told the mother to deal with the father then there would be 100% fathers who can see there kids and buy there kids stuff not pay for the mothers luxury life.if the father has to pay the mother then the mother should lose that amount out of there benefits.and i bet u the mother wouldnt go csa cuz there will lose there benfits money.

July 19, 2016 | Leave a Comment

CSA make life altering mistakes and show no remorse for it

My csa hell started back in 2009. They decided that I should be termed as resident parent for my eldest child and my ex resident for my other 2. As she was a higher earner than myself I estimated that our claims on each other would pretty much equal each other out. Her £50000 per year job in the family business dropped to 13000 and her hours dropped to 19 ( apparently just the right amount for maximum tax credits).

The csa recommended I go to tribunal. At tribunal the judge informed me that as I only had the children for 45% of the time. I had organised our home etc according to the csa s original desision so was put in a financial hole. They assured me that the amount I was paying was correct and all 3 of the kids were on my exs claim. They told me that my case was being transferred to the Bolton department as they could not longer deal with my standing order.

Four years later it was discovered that they weren’t all on the exs claim and I had to pay more per month and £4000 in back pay. There had been many other issues over the years with them losing payment records etc so I had been recording phone conversations with them for some time. They admitted that the error was theirs yet I am the one who will end up homeless and trying to come to terms with it all whilst suffering depression caused by this situation. Are they really allows to make mistakes like this and just wash their hands of it.

July 15, 2016 | 4 Comments

I think ex has contacted CMS to get more money out of me

I’ve had a letter from the csm saying I owe the government and my ex just under £9000 ,this cant be right as ive always paid money direct to my ex ,I used to trust my ex so didn’t get receipts(stupid I know).the only proof ive got is my kids used to collect the money every month and they would back me 100% I don’t trust my ex now because I think she thinks she could get some money!!!! any ideas what I can do please.

July 14, 2016 | 2 Comments


CSA Advice

I won my battle with CSA thanks to persistence and my local MP!

I wrote in this forum a few months ago about a CSA debt from 20 years ago which was enforced via an earnings order without any discussion or information being given to me!  I immediately wrote to my local MP when the CSA told me I could not lodge a complaint.

However my MP’s complaint was acceptable.

The CSA have now audited my account and rather than enforcing the debt of £3,400 from 20 years ago they have found that I have actually over paid in the pervious 20 years and therefore am owed £1000.

Goes to show you must complain and just not take no for an answer.  I do have another question though.  The discrepancy is £4,300, how can the CSA make such a mistake and be allowed to get away with it?  If I hadn’t pushed and pushed and just given in as they told me too, I would have paid the £3,400 and they would then have owed me a total of £4,300.  It’s highly unlikely they would have paid me the money back.  In private industry if you made such an error you would be for the high jump.  Therefore again how do they get away with such things!

If they do this to you. Go straight to your MP and get to the truth!!!

July 26, 2016 | Leave a Comment

CSA say I owe arrears but my calculations say they owe me!

Csa are saying i owe arrears , they said they was using the gross income of £0.00 and said i had to pay £72.00 awk. they had my income upto the annual review id earned nearly £4,000 in the year 2014/2015. 2015/2016 i earned 16,000  and have to pay £62.00 aweek , im not disputing this years but how can i owe arrears if id only earned 4,000 in that tax year and there saying i owe £1,900 in arrears, ive been paying £65 aweek since june 2015. ive been disputing this since 2014 and just getting nowhere ,when ive done the maths its them that owe me because ive over paid.

July 25, 2016 | Leave a Comment

Do I need to pay CSA to my daughter for my son?

My wife passed away 7 weeks ago , my son is 17 and has not stayed in full time education , he has now enrolled himself on to a college course for mechanical engineering starting end of August , I got a letter from the CSA claiming my daughter who is 23 has put in a claim for my son to get CSA money from me , am I correct in saying he hasn’t stayed in full time education and is now going to a college course , do I still have to make a payment to my Daughter for my son , confusing and getting treated like scum by the CSA women in Newcastle , they wont listen to my side at all.

July 21, 2016 | Leave a Comment

Can I get money back from the CSA?

In August 2015, I had a child support order to cover my child support. The amount was 95.00 deducted from my part-time job. Then in August 2015, the child support agency took out an additional 890 from Social Security check too.

They have been holding the money and I got proof from the agency on a print out that I was not in areag rd and they put a 0 balance and – 843.38. However, I was evicted from my rent because I couldn’t pay my 700 rent. After, we my daughter and me, were evicted we became homeless for a month,instead my daughter found us a apartment rental in Rantoul.

The landlord refuse to rent to me, but I gave paying the rent. All the time we were homeless, I was physically sick from a Multiple Sclerosis and we lost property we had to leave in the apartment because we didn’t have enough help to move it. I want back the money the agency owes me plus my eviction and motel cost too, for them taking my money for no acreages for non payment.

I never was behind. Can this agency help me?

July 18, 2016 | Leave a Comment

Partner’s ex put his name on birth certificate for child that is not his

My partner was lead to believe he was the biological father to his exs daughter so he’s on the birth certificate. He grew a bond with his daughter and wouldn’t turn his back on her.

He also has a son to his ex. He pays weekly and never misses a payment. But recently his ex has taken him to child maintenance and is penalising him as he doesn’t want him and hasn’t been with her for over 2 years.

His ex has put him down for been both children’s dad but few months ago proceeding of his name are coming of the birth certificate.

Because she has named him to child maintenance as both children’s father will he have to pay for both or will they take it into account that he is only the father to 1 child.?

July 17, 2016 | Leave a Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 10 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 6 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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