News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

CMS is to blame for ex’s behaviour and my situation

I’ll start from the beginning.

I met a girl, was with her 6months and she fell pregnant, best moment of my life when my little girl came along, I looked forward to our many happy years together as a family.

I was living in a studio flat, no seperate bedroom, but was told by the council I would have to wait till she was 7!.

We endured sitting in the bathroom every night till our daughter fell asleep, this went on for 2 years, she would not sleep if in same room as her.

This got rather difficult and we decided we would be better “officially” splitting up so then she could get a place of her own, which would be more suitable.

This worked, and we moved and all was going well, until she was cheating on me. We split up when my daughter was 2years, 8months, but we remained friends. We sorted out visiting, and agreed that we would never go through Csa, obviously Csa contacted her and tried to get her to claim but she said we both agreed we were happy to sort ourselves, they said, as I was there at the time, that if you make this decision now, you won’t be able to change your mind in future.

But she advised them that we have it sorted so that was end of that.

I was seeing my daughter from Friday night, to Sunday, I would pick her up, and drop her back, obviously pay for everything whilst with me, and if the ex said she would needed anything would be happy to oblige if a reasonable demand.

There was no issues apart from her changing times to suit her needs, but it was fine, just a pain in the ass, and was not so often she took the mickey, I was there to pick her up without fail every weekend, I only ever cancelled once, which was not long after we split up, heavy night out, was not capable to drive or look after a child, but I very rarely drink, couple times a year if that.

Even when I had a big car accident, I got the train down which scared the life out of me after accident, but there is no excuse for me not to see my daughter, I could walk, all I need.

After 6 months she told me she had a boyfriend, this was not an issue and we still got on really well.

Month later and she is pregnant, again not a problem in my eyes, still got on fine, still seeing my daughter, but now I was missing dates cus she was going to her dad, or going to see boyfriends family and she wanted to take my daughter too. So visits getting less and less but I kept with it, didn’t cause any arguments over it, just played along.

Just before she was due to drop with her new baby, I had arranged to see my daughter on a Tuesday due to her seeing her dad on the weekend that I was meant to be having her, but I’m a self employed window cleaner and Tuesday is my commercial day, so I said to her I would be working till about 12pm and will be straight down after, I called her that day just before 12 to say I have just finished and will be down in half hour, by the time I got my van home and jumped in my car and travelled 15 miles in heavy traffic, I was half hour late. She came out the house soon as she arrived going mad, shouting that she has had enough of me being late and I’m taking the piss, I said to her I’m half hour late because of traffic and having to take my van home to get my car which had child seat.

I’m actually quite a punctual person and am very rarely late, but if I was it may have been 10mins or so, but I was always there when I said I was, in the rare occasion she dropped my daughter to me, guaranteed I’d be waiting for at least a couple if hours but that’s fine according to her, made her know I was not happy but never caused a scene.

She refused to let me have my daughter that day and proceeded to drag her indoors by her arm, my daughter was screaming at this point so I went to put a stop to the madness to have the door literally slammed in my face.

She then said after contacting her by facebook that my daughter does not want to see me, I knew this was absolute rubbish and tried to contact her many times but never could to speak to my daughter, just got she doesn’t want to see you, her birthday was not long after this so took down her card and present, to have it snatched out of my hand on the doorstep and have the door slammed in my face aging. I then become to realise that she was doing this to play happy family’s with ger new boyfriend and baby.

I didn’t get to see or speak to my daughter for over 3 years, yet I took down Christmas and birthday presents, not even to be able to give to her as never got an answer at the door, so I’d post card and leave present on the door, never got so much thanks or anything. I kept sending her msgs on a regular basis pleading to see my daughter, I have done nothing wrong, never got a reply, my family also tried to contact her, have big family’s so many aunties uncles grandparents ect, they never got a response either, until August 2014, I sent my usual msg, really would like to sort this out so I can see my daughter, missed out on enough already.

I didn’t get a response from her, but a letter from child maintenance saying I must pay for my daughter.

I contacted them and said firstly that we had an agreement that this would not happen, but because they changed from Csa to cms, that gave her right to reapply.

I then made it clear that I have no issue paying for my daughter, but my ex is the one that decided that she wanted to play happy families, then so be it but don’t involve me….but I also said if I can even just speak to my daughter I would happily pay.

They threatened me, and got the attitude and I quote “we are the government and we tell you what you got to pay and you will pay it” this didn’t go down well, ended me up saying you won’t get a penny from me until I see or speak with my daughter, put an attachment on my earnings, I’m self employed and am the boss, take money from my bank accounts and I’ll close them down, and send me to prison, see if I care. This kinda worked as they then went back to my ex and said I will only pay her I made direct payment. I never said this, but it worked and funnily enough she phoned me same day, unbelievable.

But I was happy, but when she contacted me I said I think I’m owed an explanation of why ur have missed out on nearly 4 years of my daughters life, she then replied, “because you kept coming down drunk”

I could not believe what I was hearing and said how did you come to that, for a start I very rarely drink and would never drive with my daughter even if I had a pint, but the point being I don’t drink.

Her reply was, oh well if we can’t agree to this then it ain’t going to work. Where the fuck does she get off, but for the sake of my daughter I played along with her game and agreed to disagree for sake of my daughter, secretly I wanted to punch her head in, but I am not a violent person, quite the opposite.

Conversation moved on and I agreed I’d pay her maintenance but we need to arrange me seeing my daughter., thought it was going to be once a month but managed to arrange once a week, jackpot. But when I started see her I was not allowed to the house, wouldn’t even tell me where but did tell me she moved 3 times when I asked about my daughters presents so she didn’t get any of them. But she also made it clear that none of my family could come and see her as it was mine and my daughters time to bond after such a long time, which I agreed and seen sense in it, but then to find out later there was reason for this.

My ex told me that she was being evicted and would be moving soon, not sure where but will let me know.

The funny thing is we all got along like nothing ever happened, but when it’s too good to be true, it usually is and this was no exception.

I was seeing her regular for 3 months and was told she was moving just after Xmas. I was very surprised on the last visit before Xmas that she invited me to the house. Went down, gave my daughter her presents, had a tea and a chat and left.

My daughters birthday was month after this which I never got to see or speak to she then went back on her high horse making up excuses.

What I came to realise is that this was never about seeing my daughter, it was about her to see what money she could get so then she can get her new place and cut me out all over again, this is when I realised why she didn’t want rest of my family to see her, was never about me growing a bond, was just so it makes it easier her she cuts all ties again. Been calculated from the start using my daughter as the ammo, sicko, no thought to how my daughter feels, just long as it suits her needs.

To top it off, I have cms basically holding a witch hunt for ME, because I stopped payments in January, they have since gone to court to obtain a liability order, was told it was going Court and I thought ideal, I’ll get to have my say without it costing me an arm and a leg which I cannot afford due to being self employed, don’t earn a lot, just rather be working for my money than claim it, funny thing is I never got a date, next thing I knew is I had a judgement, which cannot be appealed unless cms give permission too, what a joke, so cms are obviously above the courts. I then had to admit defeat, and pay to avoid further upheaval in my life. Being a self employed window cleaner I am reliant on the weather, which has been terrible over last 2 months and has crippled me, all this time I have been panicking about making payment to cms but can’t pay what I don’t have, I’m also behind on my rent now because of poor weather.

I today picked up the courage to call cms before they contacted me and advise them of my situation and I will be paying and catching up arrears soon as I’m able.

Was told, “that’s OK, we have sent it to bailiff and I now have to deal with them, so basically, I’m screwed, they know that but yet proceed to screw me over more and cost me more mo ex which I can’t already afford.

I now feel like I’m on the verge of a  breakdown and really don’t know what to do now.

Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

Complaints

Every time I call CSA the line goes blank

I have received nothing since receiving £1 mid december and everytime i try to call the csa office, i go through all the entering your N.I number and D.O.B, the voice says they will put me through to a case worker, then the line just goes blank… unsure what im supposed to do about it as i cannot find any email address or other contact details i can use.


CSA posts bank details to wrong person


CSA cuts me off


CSA admits a mistake


CSA exposed on BBC Watchdog 2008


Engage Web

CSA Complaints

Every time I call CSA the line goes blank

I have received nothing since receiving £1 mid december and everytime i try to call the csa office, i go through all the entering your N.I number and D.O.B, the voice says they will put me through to a case worker, then the line just goes blank… unsure what im supposed to do about it as i cannot find any email address or other contact details i can use.

February 8, 2016 | Leave a Comment

CSA have made my life hell for 7 years

Where do I begin? Constant phone calls, conflicting information, the minute the ex says jump they say how high, being branded and a******e on the phone, one person telling me I should pay x amount but it isn’t enforceable, constant revisions on my case which causes me to incurr extra cost due to inability, being threatened to back throguh cm options, various compensation, no one gives the same answer, no one understanding I pay way too much and my wages vary greatly due to the nature of my job, dreading every phone call, my kids I live with doing without……7 years of hell!

now being threatened with going back to csa for collection.

February 5, 2016 | Leave a Comment

CSA take 40% of my wage even though I may not be the father!

I am writing to tell you my story regarding the csa.

I recently found out that I could be the father to a child from back in 2013. I then had the csa get intouch saying there has been a claim made against me (Without No Biological proof) btw and that i need to inform them my employment details so that a calculation of payments can be put in place going off a percentage of my wages. I decided to get intouch with this childs mother as soon as i found out there was a possibility i could be the father. She told me that there were 3 potential fathers involved, I asked the question why the hell make a claim against myself when she doesnt know herself??

I will tell you why..

I am a professional footballer, in her mind footballers earn xxxx amount of money therefore im the money ticket. Not being egotistic just realistic she once told me that she hoped i was the father because I have a good job and could give the child a better life yada yada yada…. However regardless of my profession/ job title im a hard working normal working class human being trying to earn a living in this world. Im A non league footballer not a premier league star earning thousands of pounds. regardless anyhow now to the frustrating part if thats not frustrating enough CSA- I pick up the phone i call the csa i ask whether a dna test could be put in place so that I can resolve this issue, I was then promised a call back from a case worker and a dna test will get sorted which never happened, this happened on countless occasions to the point now where i have decided tell you guys my story,write to her majesty and put in a complaints form for the way the system is ran and how they treat people im not expecting miracles or for anything to change we live in a world full of systems and guidelines we live in greed and corporate businesses that are corrupt so i curse ‘pedro’ down the phone when it actually aint even his fault its just a game. I dont care if this falls on deaf ears or makes me look and sound like a mentalist its peoples lives that are being affected and infected and something needs to be done but it wont, im swimming against the tide along with thousands of other good men out here.

£768 a month csa deduct from my wages  not to mention the £250 to my ex for my first daughter that is proven, all in one calendar month thats all before rent, council tax, utility bills, etc etc.

Theres taking responsibilty for a child im all for that and im a great father but then theres taking the p**s 40% of my wages being taken from my hard earned money to go to a girl that makes a decision off her own back to keep a child from a one night stand who also made the decision to be a single parent oh and also claims every benefit under the sun goes out clubbing most weekends, new clothes, new nails, new hair and go crying to csa saying she cant afford to live as a single parent, instead sponge off someone else.

The reason behind this is because im about to go through the legal route so anyone that can relate to stories like this go and speak to citizens advice theyre great get the best advice on how to appeal and challenge the csa dont lie down and let them win You wont be the first and wont be the last!

we must make a stand.

February 4, 2016 | 3 Comments

Not receiving my payments and can’t get in touch with CSA

I cannot get through to the CSA, my call is disconnected each time, after giving my personal information, line just goes dead.. I didn’t receive my January payment and now I’m in **** street without a paddle. Father says the money left his a/c (but then he always says that..). HELP!!! I’ve emailed them but repsonse was “up to 10 days to reply”.. Meanwhile I may get bank charges.. :-(

February 3, 2016 | Leave a Comment

Screwed up ex lied to the courts to get more money out of me!

God where do i start with this one !! i had a child with my ex who told me she couldn’t have children at all . She was an alcoholic and self harmer / and tried to top herself over 40 times . One day i had a call from social services to collect my son as she wasn’t capable- drowning herself in vodka on a daily basis prefering to do that than bring up her kids .

Whilst he was with his mum i brought a house for them to live in and paid £600 a month in child maintenance , if i didnt have the money they would pounce and take it if i had a better month .They crippled me . She moved a boyfriend into the house and managed to get pregnant again ( another miracle ) . after living with me for 5 years ,She then moved nearer to where we lived and moved his half brother into the same school although she actually claimed it would hurt my son seeing his half brother going off with his mum whilst waiting for me to pick him up as i work .

She has hardly ever worked and knows every trick in the book , she continually lied in court to get as much benefits as she can muster , during the 6 years he was living with me we never asked her for a penny ,.

Since moving closer she has manipulated him and hurt him to the point he now lives with her as he doesnt want to see his mum upset !!! .She systematically played games to get what she wanted despite any psychological impact it would have on my son , Now she has got the csa on to me and refuses to let him stay over as it means the payments would be affected !!! what a bitch , so guess what i am going self employed and f–k her .

I will give my son anything he needs , when we went to mediaTION IT WAS AGREED she give my son £60 a month out of the maintenance to teach him the value of money and how to save , she kept it all herself , she continually attacks verbally and by texts myself and my partner about everything we do and had a harassment order because of it , she lied in mediation, she lied to the courts and is a piece of shit , i just prey he doesn’t end up like a screwed up vindictive parasite like her , she gets my son to do the lying saying they are going away or getting some friend to sleep over to stop him from staying at mine so she can claim more money .

She has a picture on facebook with a picture of skeletons around a dinner table proclaiming thats what her parents will end up before she ever gets married – they’ve been dead over 3 years , thats the sort of screw up she is , one day my son will realise what a twat she is , my worry is he ends up a low life looser like her !!

February 2, 2016 | 3 Comments


CSA Advice

CMS is to blame for ex’s behaviour and my situation

I’ll start from the beginning.

I met a girl, was with her 6months and she fell pregnant, best moment of my life when my little girl came along, I looked forward to our many happy years together as a family.

I was living in a studio flat, no seperate bedroom, but was told by the council I would have to wait till she was 7!.

We endured sitting in the bathroom every night till our daughter fell asleep, this went on for 2 years, she would not sleep if in same room as her.

This got rather difficult and we decided we would be better “officially” splitting up so then she could get a place of her own, which would be more suitable.

This worked, and we moved and all was going well, until she was cheating on me. We split up when my daughter was 2years, 8months, but we remained friends. We sorted out visiting, and agreed that we would never go through Csa, obviously Csa contacted her and tried to get her to claim but she said we both agreed we were happy to sort ourselves, they said, as I was there at the time, that if you make this decision now, you won’t be able to change your mind in future.

But she advised them that we have it sorted so that was end of that.

I was seeing my daughter from Friday night, to Sunday, I would pick her up, and drop her back, obviously pay for everything whilst with me, and if the ex said she would needed anything would be happy to oblige if a reasonable demand.

There was no issues apart from her changing times to suit her needs, but it was fine, just a pain in the ass, and was not so often she took the mickey, I was there to pick her up without fail every weekend, I only ever cancelled once, which was not long after we split up, heavy night out, was not capable to drive or look after a child, but I very rarely drink, couple times a year if that.

Even when I had a big car accident, I got the train down which scared the life out of me after accident, but there is no excuse for me not to see my daughter, I could walk, all I need.

After 6 months she told me she had a boyfriend, this was not an issue and we still got on really well.

Month later and she is pregnant, again not a problem in my eyes, still got on fine, still seeing my daughter, but now I was missing dates cus she was going to her dad, or going to see boyfriends family and she wanted to take my daughter too. So visits getting less and less but I kept with it, didn’t cause any arguments over it, just played along.

Just before she was due to drop with her new baby, I had arranged to see my daughter on a Tuesday due to her seeing her dad on the weekend that I was meant to be having her, but I’m a self employed window cleaner and Tuesday is my commercial day, so I said to her I would be working till about 12pm and will be straight down after, I called her that day just before 12 to say I have just finished and will be down in half hour, by the time I got my van home and jumped in my car and travelled 15 miles in heavy traffic, I was half hour late. She came out the house soon as she arrived going mad, shouting that she has had enough of me being late and I’m taking the piss, I said to her I’m half hour late because of traffic and having to take my van home to get my car which had child seat.

I’m actually quite a punctual person and am very rarely late, but if I was it may have been 10mins or so, but I was always there when I said I was, in the rare occasion she dropped my daughter to me, guaranteed I’d be waiting for at least a couple if hours but that’s fine according to her, made her know I was not happy but never caused a scene.

She refused to let me have my daughter that day and proceeded to drag her indoors by her arm, my daughter was screaming at this point so I went to put a stop to the madness to have the door literally slammed in my face.

She then said after contacting her by facebook that my daughter does not want to see me, I knew this was absolute rubbish and tried to contact her many times but never could to speak to my daughter, just got she doesn’t want to see you, her birthday was not long after this so took down her card and present, to have it snatched out of my hand on the doorstep and have the door slammed in my face aging. I then become to realise that she was doing this to play happy family’s with ger new boyfriend and baby.

I didn’t get to see or speak to my daughter for over 3 years, yet I took down Christmas and birthday presents, not even to be able to give to her as never got an answer at the door, so I’d post card and leave present on the door, never got so much thanks or anything. I kept sending her msgs on a regular basis pleading to see my daughter, I have done nothing wrong, never got a reply, my family also tried to contact her, have big family’s so many aunties uncles grandparents ect, they never got a response either, until August 2014, I sent my usual msg, really would like to sort this out so I can see my daughter, missed out on enough already.

I didn’t get a response from her, but a letter from child maintenance saying I must pay for my daughter.

I contacted them and said firstly that we had an agreement that this would not happen, but because they changed from Csa to cms, that gave her right to reapply.

I then made it clear that I have no issue paying for my daughter, but my ex is the one that decided that she wanted to play happy families, then so be it but don’t involve me….but I also said if I can even just speak to my daughter I would happily pay.

They threatened me, and got the attitude and I quote “we are the government and we tell you what you got to pay and you will pay it” this didn’t go down well, ended me up saying you won’t get a penny from me until I see or speak with my daughter, put an attachment on my earnings, I’m self employed and am the boss, take money from my bank accounts and I’ll close them down, and send me to prison, see if I care. This kinda worked as they then went back to my ex and said I will only pay her I made direct payment. I never said this, but it worked and funnily enough she phoned me same day, unbelievable.

But I was happy, but when she contacted me I said I think I’m owed an explanation of why ur have missed out on nearly 4 years of my daughters life, she then replied, “because you kept coming down drunk”

I could not believe what I was hearing and said how did you come to that, for a start I very rarely drink and would never drive with my daughter even if I had a pint, but the point being I don’t drink.

Her reply was, oh well if we can’t agree to this then it ain’t going to work. Where the fuck does she get off, but for the sake of my daughter I played along with her game and agreed to disagree for sake of my daughter, secretly I wanted to punch her head in, but I am not a violent person, quite the opposite.

Conversation moved on and I agreed I’d pay her maintenance but we need to arrange me seeing my daughter., thought it was going to be once a month but managed to arrange once a week, jackpot. But when I started see her I was not allowed to the house, wouldn’t even tell me where but did tell me she moved 3 times when I asked about my daughters presents so she didn’t get any of them. But she also made it clear that none of my family could come and see her as it was mine and my daughters time to bond after such a long time, which I agreed and seen sense in it, but then to find out later there was reason for this.

My ex told me that she was being evicted and would be moving soon, not sure where but will let me know.

The funny thing is we all got along like nothing ever happened, but when it’s too good to be true, it usually is and this was no exception.

I was seeing her regular for 3 months and was told she was moving just after Xmas. I was very surprised on the last visit before Xmas that she invited me to the house. Went down, gave my daughter her presents, had a tea and a chat and left.

My daughters birthday was month after this which I never got to see or speak to she then went back on her high horse making up excuses.

What I came to realise is that this was never about seeing my daughter, it was about her to see what money she could get so then she can get her new place and cut me out all over again, this is when I realised why she didn’t want rest of my family to see her, was never about me growing a bond, was just so it makes it easier her she cuts all ties again. Been calculated from the start using my daughter as the ammo, sicko, no thought to how my daughter feels, just long as it suits her needs.

To top it off, I have cms basically holding a witch hunt for ME, because I stopped payments in January, they have since gone to court to obtain a liability order, was told it was going Court and I thought ideal, I’ll get to have my say without it costing me an arm and a leg which I cannot afford due to being self employed, don’t earn a lot, just rather be working for my money than claim it, funny thing is I never got a date, next thing I knew is I had a judgement, which cannot be appealed unless cms give permission too, what a joke, so cms are obviously above the courts. I then had to admit defeat, and pay to avoid further upheaval in my life. Being a self employed window cleaner I am reliant on the weather, which has been terrible over last 2 months and has crippled me, all this time I have been panicking about making payment to cms but can’t pay what I don’t have, I’m also behind on my rent now because of poor weather.

I today picked up the courage to call cms before they contacted me and advise them of my situation and I will be paying and catching up arrears soon as I’m able.

Was told, “that’s OK, we have sent it to bailiff and I now have to deal with them, so basically, I’m screwed, they know that but yet proceed to screw me over more and cost me more mo ex which I can’t already afford.

I now feel like I’m on the verge of a  breakdown and really don’t know what to do now.

February 9, 2016 | Leave a Comment

Ex has not paid a penny since 2010

Ive been seperated from my sons dad since 2010 and he not paid any money for him.we have recently found out he has three other kids with someone else it now come to light that he had the first born child of the three while he was still with me and my son .well feel so angry hurt upset and so many more emotions its unreal ,so we now think he  should pay for my son other thing is that hr used to hit me and we also found that he did the same to the other lady as well please can u help.

February 7, 2016 | Leave a Comment

Where do I stand on my maintenance payments?

My question is I have a son (18) a daughter (13) my son no longer stays with his mother but stays with his grandparents (her parents) he is at college for which he receives a bursary ,where do I stand on should I still be paying maintenance if so to whom and should it be the same as I pay at the moment the Csa calculator says £160 per month for both children should this change ?

February 6, 2016 | Leave a Comment

I think I’ve overpaid and claim is coming to an end

I have been paying via DEO £469 every four weeks. This consists of £352 payments + £117 arrears. My child turned 18 in October 2015 so I enquired to when my payment would terminate. I received a letter saying the final payment was September 2015.

I would like help with two points if possible.

Firstly what should be my course of action to bring the matter to a close?

Secondly, when my claim was set up the payments were made up to the child’s 16th Birthday. Then it was changed so payments were made up to the child’s 20th in some instances. As my arrears were originally due to be paid off by the 16th birthday, but I went on to pay 2 more years, should I be entitled to the claimextra arrears payments back, and how would I go about this?

February 1, 2016 | Leave a Comment

CSA say I owe more than I do, can I appeal decision?

So I have received a letter from the CSA demanding payment of £1814 from underpayment from 1st may 2015 till 1st jan 2016. I have made regular payments to the child’s mother on each o these months and to my calculation have actually underpaid by £370.

I spoke to the CSA and they have told me this underpayment is based on the information fromy last tax year where I had a well paid job but from January 2015 till may 2015 I was unemployed then from may I was in employment on a lesser wage. Upon contacting the CSA they have expressed that this is my fault for not informin them of my change of circumstances and therefore based payments on my previous job salary and have also expressed that I have no right to appeal this.

Does this seem fair that I have to pay £389 a month instead of the £210 I have been payin because me and the child’s mother had an agreement and she full well knows I was not on this salery for the past 8 months and seems to persist in the demand for £1800 when in fact it’s calculated on my current earnings I actually owe £370.

Can I appeal this decision of them having the wrong salary for me even though I did not inform them?

I need some advice please.

January 31, 2016 | 3 Comments


CSA Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 9 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment

I will have paid off the arrears within 400 odd years

I have been waiting years for the CSA to sort out my case. In 2010 I had a DEO for £150.48 per month. This amount is deducted from my NHS Injury Benefit which I have received since 1994 when I was pensioned out of the ambulance service.

I claim no benefits and survive on my pension and what’s left of my Injury benefit. The Nice lady at the CSA informed me today that they have treated me as self employed! My arrears according to the CSA are £30,000 so my £150.48 is £87.91 for child and £62.55 off arrears. So good news is I will have paid off the arrears within 400 odd years! Bonus!

The nice lady promised that she will ring me tomorrow. As I pointed out that CSA’s own website says that they don’t class injury benefit as income. They won’t ring back as they haven’t done for the last four years. But I will continue to ring them weekly to check progress on my case!

March 1, 2014 | 5 Comments


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 6 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 6 Comments


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