News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

I made overpayments for a year and CSA won’t refund me!

I’ve recently contacted the csa explaining that my son was working and no longer in full time education and I was still paying csa after two weeks they contacted me and said that he was not eligible for maintenance from August 2016 but I’d paid up to August 2017 when I asked for a refund for the over payment they have refused saying that the decision was made by the director because the third party has been paid. Any help please?

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Ex vanished with son and even a judge can’t trace him

My son was born in 2011, I have paid sincecrhe day he was born due to me and the mother never swing eye to eye.

In 2015 the mother contacted while on holiday to notify me she was disappearing with my son and there was no point trying to locate her. Now obviously I did try to locate her coating me over £1000 in court fees.

The judge spent 3 months trying to locate the mother of my child and my child to which he was unsuccessful.

I have no problem paying for my child as it’s not about the money. It’s merely the point and principle that 1) she has broken a court order set out in 2013. 2) i do no know where my chold currently resides 3) if the judge cannot locate her what the he’ll am I doing still paying for my son?

What course of action can I take to have payments stopped or pause until she comes out the woodwork an allows me by law to know where my son is living? I have joint patently responsibility as my name is on the birth certificate and we have an inial court order stating so.

Please help.


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Engage Web

CSA Complaints

Ex vanished with son and even a judge can’t trace him

My son was born in 2011, I have paid sincecrhe day he was born due to me and the mother never swing eye to eye.

In 2015 the mother contacted while on holiday to notify me she was disappearing with my son and there was no point trying to locate her. Now obviously I did try to locate her coating me over £1000 in court fees.

The judge spent 3 months trying to locate the mother of my child and my child to which he was unsuccessful.

I have no problem paying for my child as it’s not about the money. It’s merely the point and principle that 1) she has broken a court order set out in 2013. 2) i do no know where my chold currently resides 3) if the judge cannot locate her what the he’ll am I doing still paying for my son?

What course of action can I take to have payments stopped or pause until she comes out the woodwork an allows me by law to know where my son is living? I have joint patently responsibility as my name is on the birth certificate and we have an inial court order stating so.

Please help.

November 20, 2017 | 1 Comment

CSA pays my mom even though I live with my nan so I get no support

I’m 16 and my mom and dad split up when I was around 1 which was around 2002 and I lived with my mom which when I had csa money coming through to help look after me but I moved in with my Nan and my mom still claims to have the money to her but I’m struggling with money so is their a way I can tell someone I’m living with my Nan and that It should come to me as I’ve asked my mom plenty of times but she just don’t give it me and it really isn’t fair on me and also my Nan who has to look after me and has no support.

November 16, 2017 | 2 Comments

CSA have pocketed my money and I want to prosecute!

I have recently finished paying the csa as my son is now in uni. They admit I have overpaid by £420 as they continued to take money from my pay after he moved. They told me it had been paid to my ex and they will not refund me. I found out they didn’t send my money to my ex. In fact they stopped her money in October with a tiny payment of £36 telling her it was her last part payment while taking the full amount from me.

The csa lied took overpayments and told me i have no right to appeal!

Can anyone help me in trying to prosecute them? I know I will never see my money again but feel a charge of misconduct in a public office would stop this happening to others.

November 14, 2017 | 2 Comments

Partner pays son directly – surely CSA can’t expect him to pay his ex too?

My partners son is taking his A levels he is 18. His father pays him maintainer directly. His son is joking the army next year as an officer. He has a trading account and earns his own money in stocks and shares and is also a Freemason as is my partner. He has bought him a car a phone and a trip to NZ spending 5 k on his son in the 2 months alone – can the csa really expect him to pay £700 to his ex? During their divorce this year my partner gave his ex wife both houses on the agreement that she did not come after any more money – a court order stating this in place.

November 12, 2017 | 2 Comments

CSA don’t care that they’re the cause of my ill health

I’ve been paying the CSA since 2004, you know in the days when they took what they wanted and payments went from 304 one month to 475 the next month so I put it on standing order instead of direct debit after consultation with my solicitor. during this time and think I never not paid they told me I was I arrears of 2000 and I had to pay extra but after a few months of complaining I rang them and they cancelled the arrears just like that saying I didn’t owe them it. what idiots as they don’t listen to your personnel case and are just like robots with no personality. Then for a few years it was reasonable as I had taken a call out job as well at 70hrs a week which wasn’t included in the calculations because of the type of job it was.

so by now I had paid up to 2015 £44000 to her and put 3 through university paying towards them to help when needed and getting told that I didn’t help even though I’ve been there all the while by the Kids.

then the new child maintenance team started and started hounding me for more money saying that they only calculate it on earnings and asked for another £90 a month causing me stress which I was already under due to illness and being told to go sick from work, them my wife was taken into hospital and the day after the CSA rang and I had an argument with them.

I cant remember what happened the next day as I woke up in Hospital after trying to take my own life and am still fighting the CSA but through a 3rd party due to my Health.

Don’t let it get to you like I did and feel as though no one will listen even though the CSA DONT.

sorry for my rant.

November 8, 2017 | 1 Comment


CSA Advice

I made overpayments for a year and CSA won’t refund me!

I’ve recently contacted the csa explaining that my son was working and no longer in full time education and I was still paying csa after two weeks they contacted me and said that he was not eligible for maintenance from August 2016 but I’d paid up to August 2017 when I asked for a refund for the over payment they have refused saying that the decision was made by the director because the third party has been paid. Any help please?

November 15, 2017 | 1 Comment

Anyone have any advice on dealing with the CSA?

Hi all, im new to this site and also have recently been contacted by the csa and the case worker assigned was aggressive and very unhelpful. From reading the posts i can see why now. They have calculated what i need to pay by contacting the inland revenue for my p60 details, which from what i can see that the amount they are using does not exclude any pension contributions i have made. Does anyone have any advice they can offer when dealing with the csa.

November 13, 2017 | 1 Comment

Are CSA at fault for arrears as they didn’t increase payments?

I have been paying £317 per month since 2002 via deduction of earnings and have recently been transferred to the cma from csa. Received a letter from csa stating I owe the £5600. Rang them to ask where this figure came from and they stated that a reassessment had been carried out in 2012. I never received any paperwork to inform me of this. Are they at fault as no paperwork received and also they did not increase the deduction of earnings. They state that I have to pay it off over 2 years. Could someone please advise where I stand?

October 29, 2017 | 1 Comment

What can I do now my ex won’t help pay for our daughter?

Me and my husband are now divorced and he is not giving me any money to help with my daughter up bring I pay for all her clothes ,food ,collage things and run round after her with no help from my ex husband picks up a least 800 a month and is not giving my daughter anything is there any way of getting him to pay her she is 17 but will be 18 in November but is in full time education

September 21, 2017 | Leave a Comment

What should I do after one night stand says I’m the father?

I aim to keep this short as I’m so fed up of talking about it.

I had a drunken one night stand, woke up naked in a randoms bed. Later thought about the situation and realised I had been stupid I instantly found her on facebook and told her that I couldn’t remember using protection and offered to pick her up to take the morning after pill and she said no it’s fine I’ll sort it… 12 weeks later (now in a relationship with someone I can see my self being with for a long time) I find out off a mate she’s pregnant and talk to her saying wtf why haven’t you even messaged me, her reply was something along the lines of I didn’t even consider you as a contender.. keeping my cool I get her number and call her finding out she had 2 other one night stands that same weekend (making me feel even more disgusting seeing as it was the first time for me to have one) and they have both been pestering her to abort it, me trying to be mature over the mater was like ok next steps.. she said she wasn’t happy with us taking a DNA test untill it was born, I recently find out I’m the fartger.

No I’m not happy about the situation and am going to pay support but my real problem is I don’t want anything to do with this kid and she hasn’t stopped harrasing me and messaging my friends and family. Most of my family are in my side but she’s been pulling my mum’s strings all she can think about is this kid growing up without a dad but this girl has a new boyfriend now how would it be fair on the kid for me to go in and out of its life all the time I don’t want that I don’t have time and it’s not fair on the kid! I feel that it’s better for him not knowing me rather than knowing me as the dad who never wanted him.. it’s ruining my relationship with my girlfriend and it’s tearing me apart it’s so hard!

Yes I take full responsibility for not wearing protection but in my case it looks like she was out to get pregnant from the start, I feel robbed of my sperm. Money can always be made and yeah I’ll be broke for 18 years but why should I have to have anything to do with something IV been trapped into.. ahhhh see it just goes on and I want it to go away, any advise appreciated

September 20, 2017 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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