News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Change of jobs means CSA calculations are way off!

Since May 2016 been having real problems with the CSA, was made redundant and the CSA rang both me and my ex telling me to stop paying , I did this against my better wishes, lucky I found a new job and started 27th June 2017, I informed the CSA and they wanted payslips as prof, I sent the first one off end of July 2017, unfortunately they would not accept this ,as this was over a full months wages, middle of August 2017 I took my son on holiday for 3 weeks, so that ruled out Aug’s salary, before I went away I handed my notice in and on my return I started a new job 5th sept 2017, so September’s salary was not a full month’s either , moving on to October and November salary have been handed in ,but they are now saying I’m months in arrears , have been ringing them every week and getting nowhere to sort the problem out ex is now insisting I pay the CSA direct which will cost me another 20% , I’m more than happy to pay the arrears off if they can come back with the right figure but we are a million miles away, can’t be that different but they are making it so, it’s so difficult to work out , and now they are going back 4 years unsure while as I have always paid what they have stated, just seems never ending at present 9/2/17 they were supposed to ring again and nothing one step forward and 3 back sorry to say. help needed.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

I’ve paid CSA and now it’s due to stop they demand an extra £13,000!

Rang csa in January 2015 as payment on attachment of earnings should of stopped november 2014 as child turned 20 that month,The c,s,a advised me I owed they 13000 pounds from 20 years ago,How can that happen,was not earning that type of money then only earning 150 per week on average,why did they want 13000 pounds,not only that now found out the child came out of education in 2011,the payment should of stopped then,but the c,s,a carry on taking till now and forever,now question c,s,a on how this monies outstanding,they wont give any answer but told me I owe this money when I don’t.

Also In 2005 they said they owed me monies but now that not correct,because I have ask for this to be looked at sending letters to M.P ,THE C.S.A. AND THE GOVERMENT STILL NO JOY,Now have an order against me for something not owing and just advised on this by call from C.S.A, The problem also had an attachment of earnings for 19 years which was set by c.s.a and nobody can change that ,why this bill from 20 years ago and why didnt the c,s,a stop payments in 2011 when they were not entitled to more monies,need help what can I do, 20 years ago if only earning a average 150 pounds how can they take equivalent to 103 pounds per week into account also why wont they listen about when payment should of stopped in 2011.why do they just want to make figures up and make peoples life hell,not just that but make myself ill with stress and depression and nearly taking my life on couple of occasions.


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Engage Web

CSA Complaints

I’ve paid CSA and now it’s due to stop they demand an extra £13,000!

Rang csa in January 2015 as payment on attachment of earnings should of stopped november 2014 as child turned 20 that month,The c,s,a advised me I owed they 13000 pounds from 20 years ago,How can that happen,was not earning that type of money then only earning 150 per week on average,why did they want 13000 pounds,not only that now found out the child came out of education in 2011,the payment should of stopped then,but the c,s,a carry on taking till now and forever,now question c,s,a on how this monies outstanding,they wont give any answer but told me I owe this money when I don’t.

Also In 2005 they said they owed me monies but now that not correct,because I have ask for this to be looked at sending letters to M.P ,THE C.S.A. AND THE GOVERMENT STILL NO JOY,Now have an order against me for something not owing and just advised on this by call from C.S.A, The problem also had an attachment of earnings for 19 years which was set by c.s.a and nobody can change that ,why this bill from 20 years ago and why didnt the c,s,a stop payments in 2011 when they were not entitled to more monies,need help what can I do, 20 years ago if only earning a average 150 pounds how can they take equivalent to 103 pounds per week into account also why wont they listen about when payment should of stopped in 2011.why do they just want to make figures up and make peoples life hell,not just that but make myself ill with stress and depression and nearly taking my life on couple of occasions.

February 21, 2017 | Leave a Comment

CSA want me to pay for money my children are entitled to!

The new cmec rules are an absolute joke !!! In 6 years csa have not used any of this supposed legal power they claim to have despite my ex not paying and doing all he can to avoid paying… despite him being employed for many of the years.. instructung his employer to declare earnings however as a self employed taxi driver they under no legal obligation to give the information !!! They wasnt interested that my children were going without !!! Finally track him down and guess what ! £5 per week 2 children..still at least it was something !! Now they have ended this and told i have to pay £20 !!!! To apply for money my children are entitled too and desperately need !! Sick and tired of working all hours struggling to provide all my children need when this organisation thinks its acceptable …whoever applies has to pay !!! They cant make him do anything (exact words of the officer iv just spoken too ) complete and utter let down !!!

February 17, 2017 | Leave a Comment

Greedy ex may force me to leave my job then it’s the kids who miss out

I have been paying my ex partner for two children support payments of 300.00 pcm since we split two years ago,she is also still in the matrimonial home with her new partner to whom she left me for. Over time she has reduced my overnight contact gradually over the two years from myself having them 75% of the time to me now having them only 5% of the time. I have them 2 evenings every week and friday to sunday night every second weekend. I take them on holidays, pay for school trips and any other items they may require whilst in my care. But only last week i had a letter from the CMS demanding i now pay over 800.00 pcm i spoke to my ex who just laughed and said she played her trump card by going to the cms. I am now in a financial crisis as i cannot afford to make these payments as it is based on my top line of my wages to which half is earned by working alot of overtime when available. the issue is my company are reducing overtime and my wages will decrease but the payments will still stay the same and i also cannot afford to support my new partner and her family of 4 children to whom who are now my family.

I have never missed a payment or declined anything they needed for school or home.

I have a great career but i now see no other option but to resign from my position as i will never be able to move on with my life while i am being robbed by a government agencie that looks no further into an individual case and by a bitter and twisted ex that cannot agree on a affordable fair figure and is only interested in dragging me through a process because of her greed.

Thus if i resign both parties lose out and the biggest issue is the children lose out.

The only thing that cannot be taken is the love from their dad.

The system is extremely floored and designed to cripple the NRP or is it just me?

February 16, 2017 | 1 Comment

CSA are taking my money and can’t even tell me why!

Called the CSA last week to inquire why they are taking payments direct from my wage. My Children are now both men and in their twenties.

Apparently they say it is for arrears but as yet no one can tell me how much or what period this is from. After a very long period on hold (when I should’ve been working) some one came on the line and said he was going into a meeting and couldn’t help at that time. He said he would call me back Saturday. Saturday came and no phone call so I called in again only to be told no one in that department worked Saturdays. I requested another call back. Waited all day Monday. Nothing! So I called back today (Tuesday) 40 minutes and counting I am still on hold wasting yet more money on the CSA.

Eighteen years of pure Hell, 1 nervous breakdown, several very long bouts of depression, unemployment and I can count on my fingers how many times she actually allowed me to see my children through that period.

Back to the present… 42 minutes later my call is now dropped.

Did I die ages ago and go to hell or am I still alive? I’m not sure I can tell!!!!

February 15, 2017 | Leave a Comment

Ex agreed to pay direct but is now missing payments

Been split from my ex partner 4 years and he agreed to pay £80 a month for 2 children only 1 year ago he has missed 2 payments and i dont know what else to do gave him chance after chance just calculated what i should be getting and im gobamacked am i dealing with this in the right way as i dont know what else to do i dont know his actual income i did a quess at 1000 a month i never asked for much for the kids but im sick of been made a fool of.

February 13, 2017 | 1 Comment


CSA Advice

Change of jobs means CSA calculations are way off!

Since May 2016 been having real problems with the CSA, was made redundant and the CSA rang both me and my ex telling me to stop paying , I did this against my better wishes, lucky I found a new job and started 27th June 2017, I informed the CSA and they wanted payslips as prof, I sent the first one off end of July 2017, unfortunately they would not accept this ,as this was over a full months wages, middle of August 2017 I took my son on holiday for 3 weeks, so that ruled out Aug’s salary, before I went away I handed my notice in and on my return I started a new job 5th sept 2017, so September’s salary was not a full month’s either , moving on to October and November salary have been handed in ,but they are now saying I’m months in arrears , have been ringing them every week and getting nowhere to sort the problem out ex is now insisting I pay the CSA direct which will cost me another 20% , I’m more than happy to pay the arrears off if they can come back with the right figure but we are a million miles away, can’t be that different but they are making it so, it’s so difficult to work out , and now they are going back 4 years unsure while as I have always paid what they have stated, just seems never ending at present 9/2/17 they were supposed to ring again and nothing one step forward and 3 back sorry to say. help needed.

February 10, 2017 | Leave a Comment

I’m paying CSA but I’ve been threatened by bailiffs

I have been taken to court for arrears. At the time i could afford the £100 per week but due to loosing my job and the economic melt down, I contact the CSA by mail to let them know that i could only afford £100 per month. I heard nothing from them so i changed my standing order to £100 per month. I admit i have missed a couple of these payments but generally i have kept the up. Out of the blue i receive an enforcement letter from a company called Marston. I contact them via email but had no reply. I told them i was in contact with the CSA and the dept was being paid from my bank. I have now just received a final notice with intent to recover goods from my home. What can i do? “HELP” please.

February 6, 2017 | Leave a Comment

CSA have too much power and the wrong information

I could really do with help/advice/cyanide pill, any one of those will do at the moment. I’m in £27k debt, which StepChange are trying to help me with, my income is less than my outgoings, i have a 3 year old Son who’s being assessed for Autism/Aspergers and our Landlord won’t renew our tenancy, won’t tell us why and so we have to find somewhere else to live….

Anyway….

I have two children with my Ex-Mistake and this new CSA firm are screwing me over massively. I was currently paying £300 a month with the old CSA but this new firm have turned up, flexed their muscles and all of a sudden they now want £500 a month from me!! The reason?…. HMRC have me earning £39,000 a year. Yeah i was, last April, but that company has gone into liquidation and i’m now scraping £32,000. But these scumbags don’t care, they have ‘Information’ on my £39k so they’re using that. It doesn’t matter that I have a dozen new payslips here, telling a different story, or about my money issues in the opening paragraph. Paying that much will cost me everything, my current relationship, my Son, any chance in affording somewhere else, everything! I thought my Ex and I were on OK terms, but now i’ve seen the real greedy, selfish, spoiled her and i’m glad we’re apart. This new CSA have FAR TOO MUCH power, they take nothing into consideration (ie, my debt and problems or the massive amount her partner earns) and you can’t turn to anyone for help or to argue against them. It’s like screaming at a brick wall. I don’t have the amount of money they are asking for and you can’t get blood out of a stone. But they are certainly going to try!!

If anyone has any advice that can help me i’d be grateful. I obviously want to pay for my children, but i need to keep a roof over my other one too!

February 3, 2017 | 1 Comment

Are my assets subject to confiscation?

I was seriously injured in Afghanistan and I am in receipt of a war pension in the form of Armed Forces Conpensation Scheme payments. This income in tax-free and suggests the flat rate of £7 per week through the CMS.

I have been told I could potentially be the father following a one night stand. The child is not born yet.

I own assets from the compensation I recieved, invested into property, stocks and shares etc. Altogether over £100k

I would like to know if those things I own are now vulnerable to confiscation? And whether I should look at transferring my assets elsewhere/overseas?

February 2, 2017 | Leave a Comment

How can I get my name put on son’s birth certificate?

I have a 2 years old son who lives with his mum in Wales. The mum refuse to put my name on his birth certificate. I have been involved in his life ever since he was born. Also made sure I give her mum month support contribution for my son till date. She got me CSA for some reason and I am still paying him upkeep. I have been having him every other week and recently i started spending the weekend with him at my house in England and dropping him back at his mum as planned. I have never been of any threat to her or my son but she keep refusing to amend the birth certificate to get my name on it. She just called me today to bring my passport detail so she can fill in the information as she is trying to apply for my son’s passport. when i asked her about the birth certificate , she just refused again. What can i do to get my name on my son’s birth cerficate?

January 30, 2017 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | Leave a Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 12 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 7 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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