News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Ex is now deceased but still can’t get money back from CSA

I have been paying the csa for many years now direct from earnings having never missed a payment.

I called the CSA late last year to inform them that my 17 year old daughter was no longer in education and had been employed for a year and also she no longer lived with her mother who was recieving the money.

The CSA investigsted ( checked to see if the mother was claiming child benefit, which she was), investigation complete, I still pay.

The CSA had been in touch recently to tell me that the case closed in November 14 and that I had overpaid and would be reimbursed. I was even asked if I wanted the money back.

Today i got a call to be told that I was not entitled to any money back as my noy 18 year old was still classed as a child as the mother claimed child benefit for her. The mother is now deceased and cannot answer the questions.
Result, no refund. Is this correct?

Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

Complaints

CSA demand money when I have a disabled son

It all started with a letter to myself from the child support agency in august 2014.Which stated they were taking £146 per week out of my wages for a child i didnt know of, herad of or even new existed. This child is from 16 years ago and is my ex wifes which she had after me and her got devorced,i was told if i didnt pay they would deduct it from my waqges or send in the baliffs.

I have a 16 year old step daughter and a 10 year old severley disabled son,they didnt take any of that into consideration,we had to go all winter with no heating or electric so this could be paid.I spent countless hours on the phone whithg them but couldnt get any sense.

Then today 15/7/15 i find out by letter from them ive over paid,you can imigne how angry iam,so i phoned agin saying i was going to deduct the over payment from this months payment the person i spoke to about this got rather angry and siaid you cant do that,you ex partner wont be able to manage on such a small amount my god iam very angry by this time to which my reply was if you had done somthing about this when i asked you to,we wouldnt have be freezing over winter.

This company is a complete joke they say they have the intrest of the child,what rubbish,they have severly negelted my disabled son.

I wouldnt pay them with pea nuts


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Engage Web

CSA Complaints

CSA demand money when I have a disabled son

It all started with a letter to myself from the child support agency in august 2014.Which stated they were taking £146 per week out of my wages for a child i didnt know of, herad of or even new existed. This child is from 16 years ago and is my ex wifes which she had after me and her got devorced,i was told if i didnt pay they would deduct it from my waqges or send in the baliffs.

I have a 16 year old step daughter and a 10 year old severley disabled son,they didnt take any of that into consideration,we had to go all winter with no heating or electric so this could be paid.I spent countless hours on the phone whithg them but couldnt get any sense.

Then today 15/7/15 i find out by letter from them ive over paid,you can imigne how angry iam,so i phoned agin saying i was going to deduct the over payment from this months payment the person i spoke to about this got rather angry and siaid you cant do that,you ex partner wont be able to manage on such a small amount my god iam very angry by this time to which my reply was if you had done somthing about this when i asked you to,we wouldnt have be freezing over winter.

This company is a complete joke they say they have the intrest of the child,what rubbish,they have severly negelted my disabled son.

I wouldnt pay them with pea nuts

July 19, 2015 | 3 Comments

Sick of CSA’s bullying

My experiance with the CSA that they bully alot wont take my daughter into account to reduce payments destroy peoples life by taking money you carnt afford.

Ive got 2 kids at home that are suffering due to 160

July 18, 2015 | Leave a Comment

Looking forward to seeing CSA in court

Having paid in full for many many years, never having missed a payment, (which can,has,and will be confirmed. even by my ex to the csa)and after threating letters etc and phone numbers that dont exsist so one can respond within the week requried to stop legal action, these bumbling Legalized robbers are once again threating to take me to court for arrears I do not owe.

GOooooOD. in fact 160

July 17, 2015 | 9 Comments

How can the CSA operate in a ‘free’ country?

Great site but what is happening with CSA? Why are they allowed to carry on the way they do?

Is no one in the media interested? I am amazed that 160

July 16, 2015 | 4 Comments

CSA hit a new low

My eldest took her own life at the age of 19. She was the most beuitiful loving daugther any Dad could have wished for.

Her estate was split between her mother and myself(she had worked from 160

July 15, 2015 | 2 Comments


CSA Advice

Ex is now deceased but still can’t get money back from CSA

I have been paying the csa for many years now direct from earnings having never missed a payment.

I called the CSA late last year to inform them that my 17 year old daughter was no longer in education and had been employed for a year and also she no longer lived with her mother who was recieving the money.

The CSA investigsted ( checked to see if the mother was claiming child benefit, which she was), investigation complete, I still pay.

The CSA had been in touch recently to tell me that the case closed in November 14 and that I had overpaid and would be reimbursed. I was even asked if I wanted the money back.

Today i got a call to be told that I was not entitled to any money back as my noy 18 year old was still classed as a child as the mother claimed child benefit for her. The mother is now deceased and cannot answer the questions.
Result, no refund. Is this correct?

July 25, 2015 | 1 Comment

Can never get through to the CSA

I’ve been trying to call about the case of my son and it’s always busy and if i don’t call within the certain amount of days it’s going to supposedly be my fault can someone ring me asap. I am working from 2 till half ten every night thus week so needs to be in the morning before 2 in the afternoon!

This is becoming a joke just to get hold of you and it’s costing me a fortune keep trying to ring

July 24, 2015 | 1 Comment

My son is not allowed to contact me

I have written to the csa several weeks ago but I have had no reply different when there wanting more money off me anyway I have not seen my son for nearly two months as it seems my girlfriend doesn’t spend enough time with him which I can’t get my head round and I can’t contact my son and he’s clearly not allowed to contact me.

I have always paid my child support as I know its the right thing to do but if I cancelled my direct debit and just saved the money till I saw him how would this effect me in the courts. I need advice please

July 21, 2015 | 7 Comments

I am left with nothing after CSA payments

i have £1400month after tax. £600 comes of to CSA. £450 rent. £160 council tax £140 gas and electricity. Then food for the month and a pregnant partner and kid to provide for. Plus car to run and fuel for work which is about £60 a month. I am left with nothing. I pay £600 to CSA. And they don’t care I have more going out than coming in. Car insurance the lot. They will not reduce this amount.

Where does it end. This is for 2 children and they get £300 a month each. Each child should have a fixed price of maintenance. £40 from the father £40 from the mother. I can’t win

July 20, 2015 | 30 Comments

Why don’t the CSA take my outgoings into consideration?

I’m paying Csa to my ex, why don’t they take my outgoings in to consideration as well as my ex partners income? I’m currently in £1200 of debt for my council tax as I can’t afford to pay the. I can barely afford to feed myself and pay bills as well as spend money on my son when he’s staying with me. My ex earns more than myself and only put a claim in 3years after we split which was when she got a mortgage.

She has been living with her bf now fiancé for a few years so why don’t they take that in to consideration? Like many other dads I’m struggling with money and help while she seems to get all the help she needs.

Please help because I’m really struggling to cope now. I’m working 7days just to make up for the money lost that I would normally have on a 5day week. I don’t want to sign on again as I will fall into a state of depression. But I feel I’m left with no other option.

I can’t find an evening job at the moment and if i do I’m worried that I will be working even more hours and they will take money from that as well.

I’m losing 8hours a week with my son to make up for the money they are taking.

July 19, 2015 | 2 Comments


CSA Mistakes

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 2 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 6 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment

I will have paid off the arrears within 400 odd years

I have been waiting years for the CSA to sort out my case. In 2010 I had a DEO for £150.48 per month. This amount is deducted from my NHS Injury Benefit which I have received since 1994 when I was pensioned out of the ambulance service.

I claim no benefits and survive on my pension and what’s left of my Injury benefit. The Nice lady at the CSA informed me today that they have treated me as self employed! My arrears according to the CSA are £30,000 so my £150.48 is £87.91 for child and £62.55 off arrears. So good news is I will have paid off the arrears within 400 odd years! Bonus!

The nice lady promised that she will ring me tomorrow. As I pointed out that CSA’s own website says that they don’t class injury benefit as income. They won’t ring back as they haven’t done for the last four years. But I will continue to ring them weekly to check progress on my case!

March 1, 2014 | 5 Comments


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 5 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 1 Comment

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 15 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 6 Comments


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