News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

No-one will tell me if daughter is still in college and whether I still need to pay CSA

My daughter is 19 and told me she was not going back to college. She has failed GCSE English for 3 years in a row. She told me she was not allowed to finish her course. She is on a 2 year level 3 Health and Social care course. She repeated the first year and led me to believe she failed again. I do not know if she did, she won’t show or discuss any results with me. So I stopped my CSA payments.

Then the CSA contacted me saying she is still at College. They said her mother says she is doing another year at College. I have paid up due to charges/fines etc. They said it is up to me to prove she is not in college. That I need to continue to pay. However if I over pay they will not refund me any over payment and I would need to approach my ex wife. However my daughter and ex wife won’t communicate with me over the matter. I have contacted the College who will not tell me whether she is registered with them on a course due to data protection. I do not know what to do. I can’t find out the truth and on the word of one woman (whom I know well when it comes to money, I overpaid for 18 months with my son. She told me I had to pay whilst he was on an apprenticeship and I believed her at the time – money is very tight for me on minimum wage.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Crooked CSA finding loopholes to steal my money!

I have been to court recently over a shortfall of £275 in payments from 2006 till £2010 which I accepted and had no problem paying.Now I have received a bill for over £4000 claiming that I have not paid a penny since £2016.I told them I have proof of payment through my bank and I will gladly send it in to them to prove I have paid.They have told me even with this proof it won’t make a difference as I haven’t paid through them.

They have said any parent is entitled to their help to sort issues with payment regardless of which parent it is,so I said “I’m asking you to help” which they responded with the answer “well your in the wrong because you should of payed through us”.So I said the easiest way to sort this is for me to send in my bank statements and my ex to send in hers.Apparently she doesn’t have to do this as it’s me who has the burden of proof.They said that the money I have been paying her could be for anything even tho the reference has CSA maintenance.The agency are crooks and I am going to fight them all the way.I think the reason why they are doing this is because they want there £800 that they have added on in collection fees.The whole system is unfair as I have been a paying parent but to them I am a way of them extorting money in an underhand, unjust,and illegal way.


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Engage Web

CSA Complaints

Crooked CSA finding loopholes to steal my money!

I have been to court recently over a shortfall of £275 in payments from 2006 till £2010 which I accepted and had no problem paying.Now I have received a bill for over £4000 claiming that I have not paid a penny since £2016.I told them I have proof of payment through my bank and I will gladly send it in to them to prove I have paid.They have told me even with this proof it won’t make a difference as I haven’t paid through them.

They have said any parent is entitled to their help to sort issues with payment regardless of which parent it is,so I said “I’m asking you to help” which they responded with the answer “well your in the wrong because you should of payed through us”.So I said the easiest way to sort this is for me to send in my bank statements and my ex to send in hers.Apparently she doesn’t have to do this as it’s me who has the burden of proof.They said that the money I have been paying her could be for anything even tho the reference has CSA maintenance.The agency are crooks and I am going to fight them all the way.I think the reason why they are doing this is because they want there £800 that they have added on in collection fees.The whole system is unfair as I have been a paying parent but to them I am a way of them extorting money in an underhand, unjust,and illegal way.

September 10, 2018 | 1 Comment

I’ve overpaid for nearly a year and nothing has been done about it!

I was happily paying my child maintenance for my son for years. I was told he had left school and working. I contacted the CMS (i paid direct to HER through them) they investigated and said my case should have closed in Aug 2017. Apparently they dont do checks they rely on honesty of the receiving parent. They wrote to her and called her. She made no contact back.

So in essence ive overpaid for 10 months to a total of approx £3200. They say they will write to her and say she has to pay it back but if she doesnt reply/refuses they dont do anything its down to me to take her to court. I had no issue paying for my son even though i knew full well he would see none of it it would go on her ‘habits’ Where do i stand. I have struggled for years financially so all my bills are paid, to find out i could have been better off the last year almost. Are CMS liable? as far as im concerned if they did their checks they would have known. Considering they tell me every year how much i earn it should be down to them to check HER too.

August 7, 2018 | 1 Comment

Ex lies in court and CSA pays wrong person but I am still left to pay!

Texas Child Support sent my payments to wrong person and made me pay that money back with interest. My son is 18 and will turn 19 in October. My son will be 19 this year and I have concerns about possible fraud by his mother but Texas laws are always on mothers side. A perfect example she made false claims about my son having Cerebral Palsy in court to try and get indefinite child support and even when records showed proof she was lying none was brought up in trial and because she dragged court once again I have back child support.

Is there somewhere I can file a complaint about this? I know child support has immunity but they make an error they have to fix it. Does anyone know of any law firm or a fathers right lawyer who can help? His mother has warrants and has no stability for my son. Has had few problems with the law in Texas and yet all favors go to her. I have records and documents to provide proof.

August 2, 2018 | Leave a Comment

CSA said I owed nothing and 20 years later I get hit with massive bill

The CSA (or whoever they are now), have an attachment of earnings to my employer of £115 per week. They tell me I owe an extremely large amount of money to them. The child in question is 22 years old and I have never had sight of her. The last correspondence I had with the CSA was back in the late 90s whereby they wrote to me and said I owed nothing. How can I now owe this large amount? I have no records of what has been paid out or why as I know the mother in question has always worked and so does her partner who resides at the same address. My partner of 17 years has recently suffered a brain haemorrhage and may not be able to work again. I therefore need to support both her and myself but cannot do with such a weekly amount being taken directly from my wages. Where is the fairness in this so called law?

August 1, 2018 | 1 Comment

CMS are going to put me in poverty over disputed collection fees

I have two daughters and I share their care. I have my youngest daughter (10) with me 5 days a week and I pick her up from school everyday, except Wednesday. She only stays overnight on a Friday and all day saturday till till 7.. (she used to stay every Monday but ex stopped this, and she is supposed to stay on a Monday during school holidays, court order). Eldest daughter is 15 and comes and goes…

CMS say I should pay £25 per week, and with this is mind I pay £109 per month into my ex wifes bank by standing order..But they also say I have collection fees, arrears and charges, (which I have always disputed).My ex says she is happy with £109 per month. I have had a letter from CMS saying that because I have not been paying the correct amount each month , that they are now going to take money straight out of my wages. They say they are going to take £278 per month,. I only take home £850 per month, ( I also get £49 per month working tax credit) If they do this, this will put my daughter and me in poverty. Although we are already there!!

I also pay £33 per week for my daughters dance lessons, straight from my bank. I have just paid half for new high school uniform and clothes, my youngest has a full wardrobe of clothes at my house. If I didn’t pay these things my ex would just stop me seeing the children. I have explained this to CMS and given them a letter from the dance school and receipts for clothes. I have tried to complain but they don’t reply. I have contacted my MP who has also been in contact with them. I don’t have money in the bank to cover the amount they want. I don’t know where to turn….

July 20, 2018 | 2 Comments


CSA Advice

No-one will tell me if daughter is still in college and whether I still need to pay CSA

My daughter is 19 and told me she was not going back to college. She has failed GCSE English for 3 years in a row. She told me she was not allowed to finish her course. She is on a 2 year level 3 Health and Social care course. She repeated the first year and led me to believe she failed again. I do not know if she did, she won’t show or discuss any results with me. So I stopped my CSA payments.

Then the CSA contacted me saying she is still at College. They said her mother says she is doing another year at College. I have paid up due to charges/fines etc. They said it is up to me to prove she is not in college. That I need to continue to pay. However if I over pay they will not refund me any over payment and I would need to approach my ex wife. However my daughter and ex wife won’t communicate with me over the matter. I have contacted the College who will not tell me whether she is registered with them on a course due to data protection. I do not know what to do. I can’t find out the truth and on the word of one woman (whom I know well when it comes to money, I overpaid for 18 months with my son. She told me I had to pay whilst he was on an apprenticeship and I believed her at the time – money is very tight for me on minimum wage.

September 7, 2018 | 1 Comment

Do my payments alter if son is sent to a private school?

I pay child maintenance every month for my soon to be 15 yr old son I haven’t seen for six years. CAFCASS were utterly useless as I have taken my ex to court twice to gain access but they decided they didn’t want to coerce my son to see me. I have moved house to be closer to him in the vain hope I may see him, but she moved nearly fifty miles away to disrupt any attempts to reconnect with my son. After sending letters to gauge how he is doing I finally received a limited response. She informed me that she had opted not to send my son to school after the move citing he was being assessed for autism which i find difficult to believe. Reference the continuation of payments must I still pay if he has been removed from state schooling?

July 31, 2018 | 2 Comments

Daughter is moving in with her boyfriend’s family so who do I pay now?

My 16 yr old daughter (still in full-time education) who lives with her mother is stating that she is going to live with her boyfriends family. My question is how does this work with regards to maintenance. I am assuming that both myself and my ex wife will have to pay maintenance to her BF family? Would the child benefit also need to be moved over to the BF family? My ex is telling my daughter that she will not have to pay anything and she still gets to keep the child beneft too, which I am sure is incorrect. Any advice/guidance would be really appreciated.

June 19, 2018 | 2 Comments

My advice to combat the CSA after a 20 year battle

I was going to put my sorry case on this site. I’ve read countless stories on here that all amount to the same thing.

I’ve been fighting with the CSA for around twenty years and at times ive used a solicitor.

Here’s my advice:

Whatever the CSA state that you owe, do the very best deal that you can with them and just pay it.

With all the will and knowledge in the world, you will not beat them. It doesnt matter how honest you are.

You need to understand this:

The CSA have free rein to do as they please. Nobody you know can touch them. The most you can hope for is to come on these sites and vent.

Here’s the clincher; If you do get the chance to appear in front of a tribunal. The Judge will F**k you over anyway. He/She will dismiss your evidence, bully you, double count, basically anything they want to do, they’ll do. If you appeal, the same judge will reject it . If you appeal to the upper tribunal, you will be F***ed over again.

Solicitors: forget them, They’ll wring you for a few grand and in the end, they’ll shrug and tell you that you have a case but theres nothing more they can do.

I’m in talks with a paper, not about the CSA but the tribunal judge that acted illegally in his own court.

Failing that i’ll be donning a batman costume and climbing onto a motorway bridge.

While we all sit moaning on here, nothing will ever change.

April 20, 2018 | 4 Comments

Can my husband claim back historical CSA payments back due to age?

My husband was 15 when he fathered a child with a 21yr old woman. My husband was hounded by the CSA to pay for this child. Surely upon reading prehistoric cases, this woman groomed and had sex with a minor? There have been statements written and proof that she started having sex with a 14 year old boy! We are thinking about seeking legal advice, could we get our money back which we paid, my husband is 51 now and the child is in his 30’s. No contact has been made.

March 6, 2018 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 9 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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